• Title/Summary/Keyword: Quality Management Guide

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The Construction Management Plan of Dong Myoung Service Area (동명휴게소 건설사업관리 수행계획)

  • In Chi-Sung;Kim Jeong-Won;Jung Soon-Gil;Park Gwon-su;Lee Sung-Gak;Do Sang-Yeek
    • Proceedings of the Korean Institute Of Construction Engineering and Management
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    • autumn
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    • pp.40-47
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    • 2003
  • The main purpose of Construction Management(CM) is the improvement of efficiency and effectiveness of the project with construction methodologies systematically and technically. This pilot project Dong Myeong Service Area and Gas Station project among 5 projects designated and supervised by Ministry of Construction and transportation(MOCT), is to reduce cost, to maintain and control schedule, to keep proper quality, Claim and Risk through Partnering, Design Review, Constructability, Value Engineering and Project Management Information System(PMIS) and so on. Major factors of CM Plan are introduction of the phased and classified Construction Management Services from initiation of project to completion and adaptation of CM technologies and guide the implementation methodologies of the CM Pilot Project in CM construction market.

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A Study on a Quality Management System onto which Informationized Management is Grafted: - With Centering on the Direction for Development of a Standard Model of the Informationized Management System - (정보화경영을 접목한 품질관리방안 연구 - 정보화경영체제 표준모델 발전방향 중심으로 -)

  • Park, Seon-Guk
    • 한국디지털정책학회:학술대회논문집
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    • 2007.06a
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    • pp.127-143
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    • 2007
  • As the informationized society develops, for companies to be industrially competitive in global competition, innovation of business administration through informationization is a nation-wide task that must be driven. Small-to-mid size companies also tend to recognize the need for informationization and build the information systems, improving their informationization levels. To reduce errors in bringing in and running the information systems and increase efficiency In using them, the need for the standard and guide for informationization in small-to-mid size companies has increased. Accordingly, the national office of small and medium business administration has developed the informationized management system (IMS) certification standard in order to provide a national motive to secure the means for management innovation of small-to-mid size companies and have them recognize informationization as a business strategy. Now, there arises the need for the IMS certification standard, which was developed in early 2000, due to changes in environments of small-and-medium businesses and problems that have been revealed in field applications. In this research, we have examined the current situations of informationization in small-and-medium businesses that were revealed by the 2005 survey on the levels of informationization in small and medium business, have drawn the problems that have occurred in the process of applying the IMS in many small-to-mid size companies, have devised the measures against those problems, and have proposed a new IMS certification standard that reflects those measures. This research has proposed only the direction for development of the IMS certification standard. Future researches should deal with detailed items and criteria for evaluation and continuous improvement of them.

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Development of Evidence-Based Guideline for Fever Management of Critical Adult Patients with Brain Injury (성인 뇌 손상 발열 중환자를 위한 체온 중재 지침 개발)

  • Lee, Jung Min;Cho, Yong Ae;Yoon, Ji Hyun;Choi, Hye Ok;Kim, Nam Cho
    • Journal of Korean Clinical Nursing Research
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    • v.22 no.3
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    • pp.265-275
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    • 2016
  • Purpose: The purpose of this study was to develop an evidence-based guideline for fever management for critically ill adult patients after a brain injury. Methods: Development of the guideline process was done according to the De Novo development Korean Medical Guideline Information Center (KoMGI) and consists of 12 steps. Results: This developed guideline included 3 domains and 19 recommendations. The number of recommendations for each domain was 7 on measuring temperature, 9 on managing fever, and 3 on managing shivering. The level of evidence was as follows: 58% were at level I, and 42% at level II. Of the recommendations, 58% were graded as A, 37% as B, and 5% as C. Conclusion: These findings indicate that this guideline can be used as a guide for nursing in critically ill adult patients with brain injury. This guideline can also contribute to improvements in the quality of nursing care for critically ill adult patients with brain injury.

A Study on the Urban Housewives Economic Well-Being According to Family Cohesion and Adaptability (도시주부의 가족응집력과 적응력에 따른 경제복지감)

  • 계선자;한정화
    • Journal of Family Resource Management and Policy Review
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    • v.1 no.2
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    • pp.59-77
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    • 1997
  • The purpose of this study is to investigate some related factors which influence subjective economic well-being of the urban housewives, based on family cohesion and adaptability. Questionnaires were distributed to the 1,800 housewives residing in Seoul. The 1261 data obtained were analyzed by Frequency, Percentage, Mean and Multiple Regression. The major findings of this study were summarized as follows. (1) There were significant differences on the economic well-being of the urban housewives according to the social demographic variables, the objective variables, the perceptions of the subjective variables, the conjugal variables, the perceptions of the subjective economics well-being by the urban housewives were in the rank of the perceptions of the subjective(R²=.37), the objective variable(R²=.33) and the family cohesion and adaptability(R²=.28). Based on the above findings, this study concludes that the intermediary variables. such as family cohesion and adaptability are essential elements for comprehending the urban housewives’economic well-being. Accordingly in has been found that the value of family remains important factors to guide in despite the radical changes. If greater attentions should be directed to the social welfare, the quality of family life could be improved and stabilized.

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An Optimal Design Guide for Campus wireless LAN by Evaluating Performance Measurements in IEEE 802.11n-based Networks (IEEE 802.11n 기반에서 성능측정을 통한 최적의 캠퍼스 무선 랜 설계)

  • Kim, Bang Ryong;Lee, Kil Hung
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.9 no.1
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    • pp.9-23
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    • 2013
  • In recent days, there are many researches of wireless LAN services as the communication environment of wireless LAN are so improved that a lot of services are available in wireless environments. The frequency of the wireless LAN is a general resource that can be used to everyone without any permission. Many technologies using this ISM (Industry Science Medical) frequency band are developed fast and widely. But, as many devices use the same frequency band at th same time, the service quality is degraded and the speed of the service rate id degraded by the result of the interference. For overcome this problem, we must provide the new technology of the mobile devices and a new cell design scheme for obtaining maximum throughput that considering the wireless environments effectively. In this paper, we explain the main technology at the IEEE 802.11n environments and proposes the optimal cell design and reference model for gaining maximum performance to many mobile devices at the same time by investigating real environment testing results.

Location Selection Factors for International Distribution Center in Port Hinterland - A Review of Busan New Port Hinterland from User's Perspective -

  • Kim, Si Hyun;Shin, Gun Hoon
    • THE INTERNATIONAL COMMERCE & LAW REVIEW
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    • v.64
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    • pp.187-210
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    • 2014
  • As port functions change to act as an economic catalyst and take on a central position in industries engaged in international trade, port hinterland has become a significant component in international shipping. The success of port hinterland as a strategic base of logistic activities critically depends on location selection factor for international distribution center that links elements of global supply chain management. By examining multi-measurement items empirically, this paper analyzed location selection factor for international logistics distribution center in port hinterland, and evaluated Busan new port hinterland from the user's perspective. Employing exploratory factor analysis, the results revealed that the model structured around five factors incorporating geo-location and accessibility, availability, political supports, cost factors, and quality of business environment is valid and reliable in the context of the location selection factors for logistics distribution center in the context of port hinterland operations. The evaluation of Busan new port hinterland provides useful insights for strategic improvement to accommodate the users' expectation. Further, the model offers both a descriptive and diagnostic strategic management tool for port hinterland development and operations, to guide future improvement.

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The Effects of Service Orientation and Job Satisfaction to Customer Orientation and Business Performance in Medical Service Organizations (의료기관의 서비스지향성과 종업원 직무만족이 고객지향성과 경영성과에 미치는 영향)

  • Jang, Hyung-Sub
    • Management & Information Systems Review
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    • v.25
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    • pp.1-34
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    • 2008
  • This empirical research examined the effects of organizational service orientations on business performance since the service orientations had been considered very importantly for delivering excellent service quality in many studies. The purpose of this study was to investigate the relationships among service orientations, customer orientations, employees' job satisfactions and business performance in medical service organizations. A model and hypotheses on the basis of this model were developed. And data from employees in medical service organizations were collected using questionnaires. Respondents were asked to related variables of their organizations. A total of 217 questionnaires collected were used to test hypotheses. The results obtained were as follows; first, service orientation factors had a positive significant effect on customer orientations, employees' job satisfactions and business performances. Second, employees' job satisfaction had a positive significant effect on their customer orientations. Third, customer orientations and employees' job satisfactions had a positive significant effect on business performances. Thus, it is advisable for managers or operators to emphasize service orientations in medical service organizations. This study is specific to ambulatory service in a medical service organizations, so generalizing the results to other area may not be possible. Although this study may help to guide the roles of service orientations, customer orientations, employee satisfactions and business performances in medical service organizations, future studies should consider other relative variables.

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The Impact of Service Level Management(SLM) Process Maturity on Information Systems Success in Total Outsourcing: An Analytical Case Study (토털 아웃소싱 환경 하에서 IT서비스 수준관리(Service Level Management) 프로세스 성숙도가 정보시스템 성공에 미치는 영향에 관한 분석적 사례연구)

  • Cho, Geun Su;An, Joon Mo;Min, Hyoung Jin
    • Asia pacific journal of information systems
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    • v.23 no.2
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    • pp.21-39
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    • 2013
  • As the utilization of information technology and the turbulence of technological change increase in organizations, the adoption of IT outsourcing also grows to manage IT resource more effectively and efficiently. In this new way of IT management technique, service level management(SLM) process becomes critical to derive success from the outsourcing in the view of end users in organization. Even though much of the research on service level management or agreement have been done during last decades, the performance of the service level management process have not been evaluated in terms of final objectives of the management efforts or success from the view of end-users. This study explores the relationship between SLM maturity and IT outsourcing success from the users' point of view by a analytical case study in four client organizations under an IT outsourcing vendor, which is a member company of a major Korean conglomerate. For setting up a model for the analysis, previous researches on service level management process maturity and information systems success are reviewed. In particular, information systems success from users' point of view are reviewed based the DeLone and McLean's study, which is argued and accepted as a comprehensively tested model of information systems success currently. The model proposed in this study argues that SLM process maturity influences information systems success, which is evaluated in terms of information quality, systems quality, service quality, and net effect proposed by DeLone and McLean. SLM process maturity can be measured in planning process, implementation process and operation and evaluation process. Instruments for measuring the factors in the proposed constructs of information systems success and SL management process maturity were collected from previous researches and evaluated for securing reliability and validity, utilizing appropriate statistical methods and pilot tests before exploring the case study. Four cases from four different companies under one vendor company were utilized for the analysis. All of the cases had been contracted in SLA(Service Level Agreement) and had implemented ITIL(IT Infrastructure Library), Six Sigma and BSC(Balanced Scored Card) methods since last several years, which means that all the client organizations pursued concerted efforts to acquire quality services from IT outsourcing from the organization and users' point of view. For comparing the differences among the four organizations in IT out-sourcing sucess, T-test and non-parametric analysis have been applied on the data set collected from the organization using survey instruments. The process maturities of planning and implementation phases of SLM are found not to influence on any dimensions of information systems success from users' point of view. It was found that the SLM maturity in the phase of operations and evaluation could influence systems quality only from users' view. This result seems to be quite against the arguments in IT outsourcing practices in the fields, which emphasize usually the importance of planning and implementation processes upfront in IT outsourcing projects. According to after-the-fact observation by an expert in an organization participating in the study, their needs and motivations for outsourcing contracts had been quite familiar already to the vendors as long-term partners under a same conglomerate, so that the maturity in the phases of planning and implementation seems not to be differentiating factors for the success of IT outsourcing. This study will be the foundation for the future research in the area of IT outsourcing management and success, in particular in the service level management. And also, it could guide managers in practice in IT outsourcing management to focus on service level management process in operation and evaluation stage especially for long-term outsourcing contracts under very unique context like Korean IT outsourcing projects. This study has some limitations in generalization because the sample size is small and the context itself is confined in an unique environment. For future exploration, survey based research could be designed and implemented.

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A Review of Cross-Cultural Design to Improve User Engagement for Learning Management System

  • Farhan Hanis Muhmad Asri;Dalbir Singh;Zulkefli Mansor;Helmi Norman
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.18 no.2
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    • pp.397-419
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    • 2024
  • Online learning has become a widespread practice for students and teachers in acquiring and delivering knowledge. Education platforms have become prominent in the 21st century with the evolution of technology and the accessibility to online learning. As a result, various learning management systems (LMSs) have been introduced to facilitate online interaction between users. For instance, communication between students and teachers at school. However, there is a need to emphasise user engagement in LMS to enhance the online learning experience amongst students since the design of LMS affects user engagement. This study utilised a systematic literature review (SLR) that examined 74 articles published between 2014 and 2023, focusing on cross-cultural design (CCD), user-centred design (UCD), and usability in LMS design. This study aimed to review CCD and its association with UCD, user interfaces (UI), and user experience (UX) in the context of LMS. CCD has been introduced as an approach to design that embraces different cultures, languages, and social contexts, while UCD plays a significant role in defining user engagement for LMS. All elements in CCD and UCD help create a better user experience for LMS. Besides, this study reviewed the usability of selected LMS to give insights to developers in creating a positive user engagement. An insight into cultural factors that influence the usability of LMS has revealed their value for LMS design, such as the UI/UX elements. Initially, this study may guide future researchers in improving education quality by emphasising CCD and LMS usability, which can enhance user engagement.

Research on the Critical Factors Affecting Taiwan Secondary School Teachers' Initial Acquisition of Formal Teaching Position

  • Tien, Shiaw-Wen;Chiu, Chung-Ching;Tsai, Chih-Hung;Chung, Yi-Chan;Chang, Ya-Chin
    • International Journal of Quality Innovation
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    • v.8 no.3
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    • pp.123-155
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    • 2007
  • This research treated the secondary school teachers as the research scale and the research targets included the following: secondary school (employ unit), center of teacher education, and qualified teachers. In terms of these three groups of people, the topics of exploration focused on the perception of suitable teachers, perception of evaluation standard during the process of teacher examination and the relationship among teacher examination systems. The research was managed by two phases: the first phase referred to literature reorganization, expert interview, the qualities and conditions of suitable teachers, important evaluation standard during the process of teacher examination and teacher examination system used; the second phase included questionnaire survey, employ school acquisition, the perception of centers of teacher education and qualified teachers toward the suitability condition and examination evaluation standard in the first phase and teacher examination system used. This research found out that as to the perception of suitable teachers, through data collection, there were six factors reorganized. The levels of their importance were as follows: education devotion, teaching capacity, class management, capacity to guide special students, capacity to communicate with the parents and the will to undertake administrative works. Noticeably, employee unit and centers of teacher education apparently valued class management more, compared with trained teachers; as to evaluation standard of examination, the analytical result found out that the perception of three groups were different in terms of the views toward educational works, written examination data, candidate's age, club experience at school and capacity to use multimedia support teaching materials. This research further proposed six suggestions for centers of teacher education and trained teachers: (l) employ schools considerably valued educational devotion; (2) trained teachers tended to neglect the importance of class management; (3) employee unit considerably cared about the new teachers' competence to use multimedia support teaching materials; however, trained teachers did not have the same view; (4) employee unit considerably cared about new teachers' views toward educational works as well as the candidates' ages; (5) generally speaking, trained teachers neglected the importance of club experience at school; (6) the data revealed that written examination data was not relatively important in terms of teacher examination.