• Child Health Nursing Research
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• 제27권1호
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• pp.43-55
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• 2021

Purpose: The purpose of this study was (a) to synthesize studies of condom use among South Korean college students, and (b) to appraise the quality of each article using Gough's weight of evidence. Methods: Studies published in English and Korean were searched in electronic databases using the terms "student or college student or university student or undergraduate", "condom", and "Korea*". Results: Twenty studies met the inclusion criteria, showed appropriate quality, and were therefore selected for review. The variables related to condom use were measured in terms of condom-related factors, factors related to non-condom-related knowledge and attitudes, and other factors. Knowledge, attitudes, and self-efficacy were associated with condom use, and there were differences in condom-related factors among men and women. Conclusion: Based on these findings, it was confirmed that sexual education is needed for both men and women to promote condom use. Education on condom use should not only focus directly on condoms, but should also address other aspects of knowledge and attitudes to influence health beliefs. In addition, developing educational programs targeting adolescents and parents will have a positive effect on college students' condom use.

• The Journal of Asian Finance, Economics and Business
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• 제8권4호
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• pp.475-482
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• 2021

This research intends to examine and analyze the service quality effect on petrol buying intention through satisfaction when the Maranatha Christian University lecturers spend their money in the Pertamina-affiliated gas stations in Bandung. To attain this goal, we develop four relevant hypotheses to be tested. Furthermore, we use simple random sampling to acquire samples by denoting a sample size set by the Slovin formula. To collect the responses, we use the online survey and fruitfully yield a 53.54% rate with a total of 106 lecturers participating in completing the distributed questionnaire link. This number is near 100; hence, we employ a structural equation model with a variance basis to analyze them. After examining the data and conferring the results, we conclude three things. First, service quality does not affect purchasing intention, but customer satisfaction positively does. Second, service quality has a positive impact on customer satisfaction. Finally, consumer satisfaction successfully mediates the effect of service quality on the intention to buy. Based on these conclusions, this paper finds the superior service to the petrol buyers is the key driver for the gas stations under Pertamina control to effectively compete with their rivals in the marketplace, especially in Bandung.

• 한국IT서비스학회지
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• 제21권2호
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• pp.27-41
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• 2022

In a fiercely competitive environment, quality is a key factor that enables dashboard camera makers to maintain their competitive advantage. Quality affects consumer satisfaction, brand loyalty, and firm performance. Therefore, to remain competitive, it is important that manufacturers maintain product quality that meets consumer expectations. To this end, it is necessary to investigate customer preferences and product performance in terms of product quality and to properly allocate resources to improve the quality level such that the firm can maintain a competitive advantage. In this paper, we proposed the various ways in which manufacturing firms can determine which quality dimensions need improvement in order to secure competitiveness. To this end, we analyzed a case study of Urive to develop a quality improvement strategy through importance performance competitor analysis (IPCA). Urive's IPCA results showed that 14 quality dimensions, namely performance, size, price, ease of use, country of origin, manufacturer, brand, product certificate, warranty, distribution channel, market share, reliability, durability, and conformance, were not absolutely competitive compared with those of Mando, Inavi, and Finevu. In terms of color, Urive had an absolute competitive advantage over Mando, but not Inavi and Finevu. Urive's appearance was more competitive than Mando's, but not Inavi's and Finevu's. In terms of advertisement and serviceability, Urive was absolutely less competitive than Mando and Inavi, but had a competitive advantage over Finevu. Therefore, it is necessary to put resources and time as the first priority for performance, reliability, and durability, which have a large performance difference in common among the three brands. The quality dimensions in which resources and time need to be put in second place are price and ease of use, which have a large performance difference in common among the two brands.

• 산업경영시스템학회지
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• 제40권3호
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• pp.7-17
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• 2017

Loan consultants assist clients with loan application processing and loan decisions. Their duties may include contacting people to ask if they want a loan, meeting with loan applicants and explaining different loan options. We studied the efficiency of service quality of loan consultants contracted to a bank in Korea. They do not work as a team, but do work independently. Since he/she is not an employee of the bank, the consultant is paid solely in proportion to how much he/she sell loans. In this study, a consultant is considered as a decision making unit (DMU) in the DEA (Data Envelopment Analysis) model. We use a principal component analysis-data envelopment analysis (PCA-DEA) model integrated with Shannon's Entropy to evaluate quality efficiency of the consultants. We adopt a three-stage process to calculate the efficiency of service quality of the consultants. In the first stage, we use PCA to obtain 6 synthetic indicators, including 4 input indicators and 2 output indicators, from survey results in which questionnaire items are constructed on the basis of SERVQUAL model. In the second stage, 3 DEA models allowing negative values are used to calculate the relative efficiency of each DMU. In the third stage, the weight of each result is calculated on the basis of Shannon's Entropy theory, and then we generate a comprehensive efficiency score using it. An example illustrates the proposed process of evaluating the relative quality efficiency of the loan consultants and how to use the efficiency to improve the service quality of the consultants.

• 한국펄프종이공학회:학술대회논문집
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• 한국펄프종이공학회 2006년도 PAN PACIFIC CONFERENCE vol.1
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• pp.37-42
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• 2006

The paper discusses the combined use of softwood and eucalyptus kraft pulps in the production of printing and writing papers. Looking for process and paper quality optimization, refining pilot plant trails were carried to identify the effects of refining type (mixed or separate) and intensities (specific edge load), and also furnish composition (amount of each pulp in mixture) on final paper quality and process costs. The basic effects on pulp fibers were evaluated against paper quality properties, such as physical strengths, bulk, vessel picking, opacity and porosity, as well as the interactions with papermaking process, such as estimates of paper machine runnability, paper breaks and industrial refining control. The results show that the furnish composition and the type of refining has a significant effect on properties related with both final paper quality and total costs. The best alternative for printing and writing papers was identified for mixed refining, under the lowest refining intensity, and with the highest dosage of eucalyptus pulp.

• 산업공학
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• 제17권1호
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• pp.33-45
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• 2004

In the web environment for general information seeking and business-to-customer and business-to-business electronic commerce, users are customers. Understanding their expectations and how they feel about the web sites they use is becoming a very serious concern. While the success of a company or an organization is dependent on many factors, its web site plays a central role. This paper described the use of WebQual2.0 to evaluate the various web sites of B2B and B2C. WebQual2.0 has been extended and refined to encompass an interaction-quality literature. Furthermore, this paper described the use of Kano model to evaluate the various web sites which classified by internet business types. The result showed that the inherent characteristics of B2B and B2C web site should be considered in initial site construction. Further, customers in a web domain do not regard all quality factors as equally important and the rankings of important quality factors differ from one web domain to another. This study was focused on the identifying the weights of web quality factors according to the each web site of the internet business types.

• 한국병원경영학회지
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• 제26권1호
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• pp.1-16
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• 2021

Purpose: The purpose of the study is to identify the influence of the hospital mobile app service quality on consumer satisfaction, involvement, and re-use intention of consumers who have experience in hospital mobile app service. Methodology: The survey was conducted on 230 users. The collected data were analyzed using correlation analysis, multiple regression analysis, and the Process Model in Hayes(2013). Findings: (1)The usability, reliability, and medical information provision among the service quality factors of hospital mobile apps had an effect on reuse intention, and consumer satisfaction partially mediated. (2)The usability and the provision of medical information were partially mediated by the involvement, which also affected the intention to reuse. (3)Only reliability showed an age-moderated effect. In reliability and re-use intent, age was a moderated mediating effect that controlled the effect of consumer satisfaction. Practical Implications: The results of this study provide initial data of mobile app services centered on hospitals and prove the type of consumer usage. It suggests that it can be used to attract potential consumers of hospitals and strategies to increase the use of mobile apps.

• 농촌계획
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• 제29권4호
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• pp.191-200
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• 2023

This study aims to estimate the value of environmental services that could be generated by seawater flowing in the Geumgang Estuary by using meta-regression for benefit transfer. The environmental services that can be generated by seawater flowing are assumed to be improved water quality, increased biodiversity, and enhanced water-friendly effect. The analysis was conducted using 122 data from 28 studies from EVIS. The results show that households in the neighborhood where seawater is distributed are willing to pay about KRW 46,918, KRW 7,752, and KRW 7,859 per year for improved water quality, increased biodiversity, and enhanced water-friendly, respectively. The WTP of the national households other than neighboring households was found to be KRW 19,401, KRW 3,206, and KRW 3,250 for the three environmental services, respectively. The WTP for water quality improvement is higher than that for biodiversity increase and water-friendly effect increase, which may be due to the fact that water quality improvement is an environmental service that is close to the use value. In addition, neighboring households have a higher WTP than national households because neighboring households are more likely to evaluate the benefits of seawater flowing as a use value, while national households are more likely to evaluate it as a non-use value.

• 생태와환경
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• 제39권1호통권115호
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• pp.41-51
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• 2006

본 연구는 전형적인 비도시 유역인 화옹유역을 대상으로 토지이용과 인구 및 축산의 사육두수를 이용하여 수질항목과의 상관분석을 실시하였다. 화옹담수호로 유입되는 3개의 주요하천의 수질을 평가한 결과 남양천의 N1과 N2지점과 어은천의 E3지점이 특별한 관리가 필요한 것으로 평가되었으며, 이 지점에 설치중인 하수처리장이 완공될 경우 화옹담수호로 유입되는 하천수질개선과 담수호로 유입되는 부하량이 상당히 감소할 것으로 판단된다. 토지이용과 하천수질과의 상관성 분석결과 주거지역의 경우 양의 상관관계를 보였는데, 생활하수의 유입이 직접적인 원인인 것으로 판단되었다. 비도시 유역에서는 형성된 주거지역의 정화조의 정비와 하수처리장 신설, 하수관거 정비 등의 관리가 필요하며, 본 연구지역과같이 하구담수호가 위치한 지역에서는 더욱 중요하고 간척지토지이용에서도 고려해야 하는 사안이다. 논의 경우에는 수질항목들과 유의성을 갖는 음의 상관관계를 나타내었는데, 논은 오염물질을 배출하는 측면보다 하천생태에 좋은 영향을 미치는 것으로 평가되었다. 인구와 수질과의 상관분석결과 낮은 상관성을 나타내었으며, 단위면적당 인구수로 분석했을 때에는 비교한 결과 높은 상관계수를 나타내었다. 따라서 인구수로 유역의 오염물질 배출을 평가하기 보다는 밀도를 고려해서 평가하는 것이 합리적이다. 축산의 경우는 단위면적당 오염원을 고려하여 평가한 경우 사육두수로 평가하는 것 보다 합리적인 결론을 보였으나 상관성은 높지 않았다. 본 연구는 토지이용과 인구와 축산 등 오염원자료를 이용하여 수질항목간의 상관성을 분석한 결과이며 비도시 유역의 오염부하특성을 이해하는데 도움을 주며, 유역특성이 유사한 지역에서는 본 연구와 유사한 방법으로 유역내 오염원 특성을 파악하여 합리적인 관리계획을 세우는데 응용할 수 있을 것으로 판단된다.

• 한국콘텐츠학회논문지
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• 제9권10호
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• pp.314-327
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• 2009

본 연구는 통신과 방송의 융합 매체로 국내 및 세계적으로 급속히 성장하고 있는 IPTV 서비스에 대한 지각된 서비스 품질과 품질 만족도의 관계, 정보기술 수용과 고객 만족도와의 관계를 살펴보았다. 서비스품질, 정보기술 수용, 고객만족도, 지속사용의도, 추천의도의 5가지 항목의 측정도구를 활용하여 IPTV 서비스 이용자를 대상으로 실증조사를 실시하였으며, 그 결과 지각된 서비스 품질과 유용성, 이용용이성이 고객만족도에 강한 영향을 주며, 지속사용의도와 추천의도에도 유의한 영향이 있는 것으로 나타났다. 특히 콘텐츠의 유용성에 대한 인식이 사용만족도에 큰 영향을 주는 것으로 나타나, 고객에게 콘텐츠의 가치를 높게 인식시키고 쉽게 이용할 수 있음을 알리는 것이 고객만족과 고객확보에 중요한 전략이 될 수 있음을 나타내었다.