• Title/Summary/Keyword: Quality In Use

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Impact of Service Quality on Behavioural Intention to Use Fin Tech Payment Services: An Extension of SERVEQUAL Model

  • Vikas Sharma;Sanjay Taneja;Munish Gupta;KshitizJangir;Ercan Ozen
    • Asia pacific journal of information systems
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    • v.33 no.4
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    • pp.1093-1117
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    • 2023
  • The study aims to determine the impact of quality outcomes on behavior intentions in Financial Technology (FinTech) payment services. The study is focused on the development and testing of the impact of the SERVQUAL model on the TAM, i.e., Technology Acceptance Model for the measurement of the behavioral intention of users to use fintech payment services. The sample entails 578 specific survey responses from northern India from October to December 2022. The respondents were users of FinTech. The PLS-SEM technique was employed to explain the implementation process. Consequently, it discovered a significant relationship between the SERVQUAL models and the impact on behavioral intentions identified by TAM. The study will provide insight into the factors that impact the quality outcomes and adoption of Fintech payment services to the providers. The paper demystifies FinTech payment services in the range of perception of service quality outcomes and provides essential theories. The TAM model reflects the customer's sense of satisfaction, usefulness, and attitude. In contrast, the SERVQUAL model demonstrates the user's assessment of service quality outcomes such as quality, trust, security, and service quality positively affects behavioral intention in FinTech payment services.

Physicochemical water quality characteristics in relation to land use pattern and point sources in the basin of the Dongjin River and the ecological health assessments using a fish multi-metric model

  • Jang, Geon-Su;An, Kwang-Guk
    • Journal of Ecology and Environment
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    • v.40 no.1
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    • pp.34-44
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    • 2016
  • Background: Little is known about how chemical water quality is associated with ecological stream health in relation to landuse patterns in a watershed. We evaluated spatial characteristics of water quality characteristics and the ecological health of Dongjin-River basin, Korea in relation to regional landuse pattern. The ecological health was assessed by the multi-metric model of Index of Biological Integrity (IBI), and the water chemistry data were compared with values obtained from the health model. Results: Nutrient and organic matter pollution in Dongjin-River basin, Korea was influenced by land use pattern and the major point sources, so nutrients of TN and TP increased abruptly in Site 4 (Jeongeup Stream), which is directly influenced by wastewater treatment plants along with values of electric conductivity (EC), bacterial number, and sestonic chlorophyll-a. Similar results are shown in the downstream (S7) of Dongjin River. The degradation of chemical water quality in the downstream resulted in greater impairment of the ecological health, and these were also closely associated with the landuse pattern. Forest region had low nutrients (N, P), organic matter, and ionic content (as the EC), whereas urban and agricultural regions had opposite in the parameters. Linear regression analysis of the landuse (arable land; $A_L$) on chemicals indicated that values of $A_L$ had positive linear relations with TP ($R^2=0.643$, p < 0.01), TN ($R^2=0.502$, p < 0.05), BOD ($R^2=0.739$, p < 0.01), and suspended solids (SS; ($R^2=0.866$, p < 0.01), and a negative relation with TDN:TDP ratios ($R^2=0.719$, p < 0.01). Conclusions: Chemical factors were closely associated with land use pattern in the watershed, and these factors influenced the ecological health, based on the multimetric fish IBI model. Overall, the impairments of water chemistry and the ecological health in Dongjin-River basin were mainly attributes to point-sources and land-use patterns.

Water Quality Elements Extraction of Lake by the Landsat TM Images (Landsat TM 영상에 의한 호수의 수질인자 추출)

  • 최승필;양인태
    • Journal of the Korean Society of Surveying, Geodesy, Photogrammetry and Cartography
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    • v.16 no.2
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    • pp.225-233
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    • 1998
  • It is necessary to check the water quality of the lake on a continuous basis to determine the appearance of water pollution; however, it not only takes much time and expenses but it is considerably difficult to investigate the wide range of the area. If we use the remote sensing technique through the use of satellites, the status of water quality can be checked covering many wide areas simultaneously; and because the same area can be measured on a periodic basis, it is extremely effective in investigating the water quality. Furthermore, as some of the Landsat sensors carry characteristics which sense objects according to wave length, the distribution of water quality can be checked relatively accurately within a short period of time, while its image can be displayed in color. Hence, this research has attempted to extract water quality elements, such as transparency, water depth, and surface water temperature by utilizing the satellite data, and has prepared the water quality distribution image map of the Lake Hwajinpo by presenting the related empirical formula of the water quality elements. If the water quality distribution image map is prepared after extracting the water quality elements from the DN of the Landsat TM image and then carrying out TIN analysis through the use of GIS, relatively more accurate pattern can be learned covering a wide rage of area than the pattern presented based on the value obtained from actual observation.

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Strengthening the Intention to Use Vehicle Tax Service Online in Indonesia

  • AMBARWATI, Rita;ASTUTI, Mudji;DIJAYA, Rohman
    • Journal of Distribution Science
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    • v.18 no.5
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    • pp.25-33
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    • 2020
  • Purpose: The use of e-Samsat services in East Java has not been significant in the amount of use of its services for tax payments as a whole. The purpose of this study is to analyze what factors East Java e-Samsat services practice and the existence of recommendations as a basis for government decisions to improve the quality of East Java e-Samsat services. Research design, data and methodology: Our model hypothesizes that three key factors determine the intention to use e-samsat platform such as: trust, awareness, ease to use. Data collection methods by distributing questionnaires and interviews. Results: The results of the study provide two findings, firstly, Trust, Ease of Use, Awareness directly or indirectly affects the Intention to Use the East Java e-Samsat service for motor vehicle taxpayers. Thus it is essential to pay attention to these three variables in terms of clarity, reliability, and timeliness as a recommendation to improve the quality of East Java e-Samsat services.. Conclusions: The results of this study can be applied and developed in other countries besides Indonesia with the same cultural patterns. Several variables have been measured in previous studies in several Asian continent countries.

Urbanization and Quality of Stormwater Runoff: Remote Sensing Measurements of Land Cover in an Arid City

  • Kang, Min Jo;Mesev, Victor;Myint, Soe W.
    • Korean Journal of Remote Sensing
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    • v.30 no.3
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    • pp.399-415
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    • 2014
  • The intensity of stormwater runoff is particularly acute across cities located in arid climates. During flash floods loose sediment and pollutants are typically transported across sun-hardened surfaces contributing to widespread degradation of water quality. Rapid, dense urbanization exacerbates the problem by creating continuous areas of impervious surfaces, perforated only by a few green patches. Our work demonstrates how the latest techniques in remote sensing can be used to routinely measure urban land cover types, impervious cover, and vegetated areas. In addition, multiple regression models can then infer relationships between urban land use and land cover types with stormwater quality data, initially sampled at discrete monitoring sites, and then extrapolated annually across an arid city; in our case, the city of Phoenix in Arizona, USA. Results reveal that from 30 storm event samples, solids and heavy metal pollutants were found to be highly related with general impervious surfaces; in particular, with industrial and commercial land use types. Repercussions stemming from this work include support for public policies that advocate environmental sustainability and the more recent focus on urban livability. Also, advocacy for new urban construction and re-development that both steer away from vast unbroken impervious surfaces, in place of more fragmented landscapes that harmonize built and green spaces.

Landscape Structure and Relationship between Water Quality and Land Use Pattern in the Watershed of the Wangsuk River in Gyunggi-do Korea

  • Lee, Chang-Seok;Lee, An-Na;You, Young-Han
    • The Korean Journal of Ecology
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    • v.24 no.4
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    • pp.253-258
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    • 2001
  • Land use pattern in the Wangsuk river watershed was investigated on the bases of physiognomic vegetation maps made from the aerial photograph interpretation and field check. Landscape structure was analyzed using a GIS program supported by ArcView. Landscape structure depended on the geographical position of the river, such as the upper, middle and lower river. Watersheds of the upper and middle rivers were dominated by forests composed of secondary forest and plantation. But agricultural fields dominated that of the middle and lower river. Urban area and agricultural fields increased in from the upper toward the lower river watersheds. In addition to, a transformation of agricultural pattern into an institutional agriculture was characteristic in the middle and lower river basins. Water qualities of the Wangsuk river were usually better in the order of the upper, middle, and lower river, but they were fluctuated according to the site. Such fluctuation would due to self-purification of the river and land use pattern of the watershed as the non-point source. In this viewpoint, a strategy to manage the water quality in the level of watershed is urgently required.

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How Can We Use Hospital-Standardized Mortality Ratio as a Quality Indicator of Hospital Care in Korea? (일반 질 지표로서의 병원 표준화 사망비에 대한 고찰)

  • Kim, Seon-Ha;Choi, Eun Young;Lee, Hyeon-Jeong;Ock, Minsu;Jo, Min-Woo;Lee, Sang-il
    • Health Policy and Management
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    • v.27 no.2
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    • pp.114-120
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    • 2017
  • The hospital standardized mortality ratio (HSMR) is a widely used generic measure for assessing quality of hospital care in many countries. However, the validity of HSMR as a quality indicator is still controversial. We critically reviewed characteristics of HSMR and suggested how to use HSMR as a quality indicator in the Korean setting. The association between HSMR and other quality measures of hospital care is inconclusive. In addition current HSMR model has shortcomings in risk adjustment because of the lack of clinical data, accuracy of disease coding, coding variation among hospitals, end-of-life care issues, and so on. Therefore, HSMR should be used as an indicator for improvement, not for judgement such as public reporting and pay-for-performance. More efforts will be needed to tackle practical and methodological weaknesses of HSMR in the Korean setting.

Exploring the Influence of Virtual Reality and Augmented Reality on User Satisfaction in Virtual Tourism

  • Thich Van NGUYEN;Tho Van NGUYEN;Dat Van NGUYEN
    • Journal of Distribution Science
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    • v.22 no.6
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    • pp.33-44
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    • 2024
  • Purpose: This study aims to measure how information quality, system quality, security, usefulness, and ease of use of Augmented Reality (VR) and Virtual Reality (AR) influence user satisfaction, motivating intelligent travel technology developers to improve VR/AR quality to meet customer requirements. Research design, data and methodology: This study investigates users interested in travelling in Ho Chi Minh City and Nha Trang City, Vietnam. The research model was implemented using an online questionnaire and face-to-face from 405 valid samples. To evaluate the scale's reliability, the study used the software SPSS 20. Test research hypotheses and evaluate measurement and structural models. This research uses AMOS 20 software. The proposed model is firmly grounded in the Information System Success model (ISS) and the Technology Acceptance Model (TAM), providing a solid theoretical foundation for our research. Results: Results show that consumer perceptions of information quality, system quality, security, usefulness, and ease of use have a positive impact on the perceived quality of VR/AR, thereby influencing tourists' travel intention. Conclusions: The results of this research enrich the theoretical understanding of consumer behaviour toward intelligent technology products in tourism, providing management implications for manufacturers to improve the quality of tourism products and satisfy user requirements in experience before considering choosing a destination.

The Perceived Information Quality in Accounting Information System: Effects on Trust and Risk

  • Kim, Daekil
    • Journal of Korea Society of Industrial Information Systems
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    • v.19 no.4
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    • pp.119-131
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    • 2014
  • This study discusses the results of an empirical study carried out to illustrate the key issues that need to be addressed to ensure accounting information quality (AIQ). The study also focuses on the factors of trust and risk as they impact the intention to use accounting information from accounting information systems(AIS). The factors that might impact on accounting information quality have been summarized from the existing literature on previous studies in this area. This study proposes a research model for key issues that have an impact on accounting information quality based on the literature. I use the empirical results of this study to discuss the key components of the research model.

Analysis of Indoor Air Quality in vulnerable facilities according to building characteristics (민감시설의 건물 특성에 따른 실내공기질 분석)

  • Cho, Kyunghwa;Kwon, Soonjung;Sung, Minki;Kim, Sunsook
    • Journal of The Korea Institute of Healthcare Architecture
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    • v.23 no.2
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    • pp.19-26
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    • 2017
  • Purpose: With the increasing of public-use facilities, there has been a growing concern over Indoor Air Quality(IAQ) of public-use facilities. Because the facilities are easy to be exposed to indoor air pollutants, they needs to be periodically managed the IAQ. Methods: In this study, indoor air pollutant concentrations of 24 vulnerable facilities were measured and compared. The measurements were conducted for pollutants which are defined in 'IAQ Control In Public-Use Facilities, etc. Act'. We took two measurements, the first was carried out in summer and the second was proceeded in winter. We analyzed the values according to the type of facilities and pollutants. Results: There was a difference in pollutant concentrations by the season and in occurrence characteristics by the measurement spot. Therefore, we need to manage pollutant concentrations by characteristics of occurrence. Implications: Based on the comparative analysis of pollutant concentrations, we suggested cause and improvement strategies for IAQ management of Vulnerable facilities.