• 품질경영학회지
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• 제46권4호
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• pp.785-796
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• 2018

Purpose: Currently, the morale of Quality People and Quality Department in Korea is low, so it is not doing enough work. This is one of the reasons why there is no theoretical support for the role of Role of Quality People and Quality Department. In this paper propose Role of Quality People and Quality Department in Korea. Methods: We reviewed 'Quality History' of Juran and other literature Role of Quality People and future Quality. In addition, We surveyed the actual condition of Role of Quality People and Role of Quality Department in Korean. We propose Role of Quality People and Quality Department in Korea. Results: We propose the Definition, Mission, Characteristic and Quality People Knowledge for the Role of Quality People and Role of Quality Department in Korean. Conclusion: There is still work Role of Quality People and Role of Quality Department in Korean. We expect continuously to improve Quality Competitiveness by Quality Management with good Role of Quality People and Quality Department.

• 품질경영학회지
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• 제44권3호
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• pp.617-638
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• 2016

Purpose: The purpose of this study is to propose useful suggestions by analyzing difference of financial performance between "Excellent Quality Competitiveness Enterprise(EQCE)" awarding companies and all the manufacturing companies during the period 2003-2014 and by testing the moderating effects of performance year. Methods: This paper perform the longitudinal study during the period 2003-2014. The collected data through list of National Quality Award and financial report of CRETOP were analyzed using independent-sample t-test, paired-sample t-test, one way ANOVA and empirical analysis. Results: The results of this study are as follows; EQCE showed higher growth rate than all the companies until 2008, but profitability, stability, and activity are not significantly different between the both. Therefore EQCE have partial influences on growth rate among several financial performance measures until 2008. Since 2009 there are no differences. The effects of EQCE on financial performance are different by the year. Conclusion: EQCE award system was a meaningful promotion method to enhance good financial performance through encouraging quality management for the manufacturing companies until 2008, But since 2009 it is expected to lose its role as a promoting tool for quality management and performance excellence. Therefore new way of thinking for EQCE, as a national quality award system, is necessary; changing awarding system, award criteria, or etc.

• 수산해양교육연구
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• 제29권1호
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• pp.188-200
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• 2017

The purposes of this study are to understand the international competitiveness of modern higher education and to search the tasks for strengthening international competitiveness of Korean higher education. I reviewed domestic and foreign trends for higher education and then analyzed the statistical status of Korea's higher education. And I proposed tasks for strengthening international competitiveness of Korean higher education. These included university specialization from an international perspective, securing excellent research resources, revitalizing international education cooperation, fair quality management of higher education institutions, learner-centered higher education reform. Subsequently it is necessary to systematically select the factors of international competitiveness of higher education and to propose concrete plans for improving international competitiveness of higher education.

• 한국산학기술학회논문지
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• 제14권5호
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• pp.2207-2214
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• 2013

본 연구는 지역 간 고용격차를 파악하고, 고용경쟁력 평가지표를 통해 지역현황 및 특성을 분석하기 위한 연구이다. 첫째, 지역 간 고용격차는 심화되고 있는 것으로 나타났으며, 질적 측면과 안정성 측면에서의 격차가 더욱 심각한 것으로 나타났다. 둘째, 지역별 고용경쟁력은 충남, 서울, 울산, 경북, 대전 등의 순으로 나타났으며, 부산은 고용위험 지역으로 분류되었다. 셋째, 고용경쟁력에 가장 많은 영향을 미치는 요인은 안정성 측면의 지표들인 것으로 분석되었다. 따라서 지역 간 고용격차를 완화하고 고용경쟁력을 강화하기 위해서는 양질의 안정적인 일자리를 창출하기 위한 노력이 필요하며, 특히 고용위험 지역의 경우에는 지속적인 모니터링이 요구된다.

• Journal of Information Technology Applications and Management
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• 제12권1호
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• pp.91-109
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• 2005

The reason why modern companies adopt cutting-edge technologies aggressively is mainly due to maintain the competitiveness in this cut-throat business environment. One of the most important technology factors to maintain the competitiveness in this modern e-business era is how to adopt and apply information technology(IT). More and more companies are trying to implement their management strategies by applying IT, and therefore it is now important to understand IT strategy. Many of leading-edge companies believe that they need a structured and systematic approach, called ISP (Information Strategy Planning), to secure competitive IT capability, and heavily invest their resources to achieve the excellence in IT. However, eventual effects from those investments are not always proportional since every investment has its own investment parameters and objectives. In this research, we tried to develop a systematic model to verify the relation between the business competitiveness and ISP. First, in order to include the factor 'ISP', we modified the models suggested by past research results, and then analyzed the influences from IT investments and quality of ISP on the IT excellence of businesses. To prove the validity of the developed model, several sets of surveys were performed for 66 companies in various industries including electronics, manufacturing, finance, and service. The result of the research has shown that the quality of ISP impacts more on a corporate's business competitiveness, but none on business output.

• Journal of Korea Trade
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• 제25권5호
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• pp.19-38
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• 2021

Purpose - This study aims to verify the direct causal relationship between cost competitiveness and global network competitiveness, which are the tangible service quality factors determined by the shipping company, which in turn affect the shipper's customer satisfaction. Additionally, we empirically investigate the intangible, related service qualities determined by shipping companies, such as operational competitiveness and customer relationship quality, and how these then positively affect customer satisfaction through the formation of trust. Therefore, we examine the mediating effect of trust formation among different contractors for shipping services. Design/methodology - In order to examine the shipping company's tangible and intangible service-qualities perceived by the shipper on customer satisfaction and the process of trust formation between contractors, we collected valid data from 114 respondents out of 200 distributed questionnaires. The respondents consisted of domestic freight forwarders who engage with domestic and international shipping and logistics agencies. Descriptive statistics, confirmatory factor analysis, reliability, convergent and discriminant validities, common method bias, and PLS-SEM (partial least square-structural equation model) were analyzed using the program STATA 16. Findings - The findings of this study are as follows. First, our results showed that all hypotheses assumed in this study had statistically significant supporting evidence. Second, it was found that the mediating effect of trust was significant in affecting the quality of intangible service- qualities for customer satisfaction. Third, through supplementary analysis, we found that the global network competitiveness of domestic shipping companies will increase in importance in the future. In conclusion, the theoretical and practical implications of these findings are presented. Originality/value - This study reaffirmed the traditional causal relationship between customer satisfaction and tangible service quality. Additionally, we also contribute to the literature on the understanding of the causal relationship between trust formation and customer satisfaction through intangible interactions from a long-term perspective.

• 한국산림과학회지
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• 제90권3호
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• pp.355-362
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• 2001

이 연구는 우리나라 제지산업의 경쟁력을 평가하기 위하여 경쟁력 결정요인을 분석하여 제지산업 발전을 위한 경쟁력 강화방안을 제시하는 것을 목적으로 수행되었다. 우리나라 제지산업의 국제경쟁력 평가를 위해서 제지산업 전문가를 대상으로 한 델파이 조사를 이용하였다. 제지산업 국제경쟁력 평가는 내수시장 및 수출시장으로 구분하여 지종별로 경쟁력 결정요인을 선정하였다. 우리나라 제지산업의 국제경쟁력을 결정짓는 요인은 품질, 원가, 물류, 납기, 원료, 마케팅, 기타의 순서로 중요성이 인식되었다. 이중 우리나라는 국내 및 수출시장에서 경쟁국과 비교할 때 품질과 납기는 경쟁력이 있으나 원료와 제조원가에 있어서는 경쟁력이 없는 것으로 밝혀졌다.

• 대한기계학회:학술대회논문집
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• 대한기계학회 2007년도 춘계학술대회A
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• pp.473-478
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• 2007

We analyze competitiveness of material and component industry(MCI) of Korea, China and Japan using trade data, OECD ITCS database with HS-code system. We use unit price indices, export unit price index, import unit price index, and TOT unit price index. These indices provide quality information from trade data of value and quantity. Our results show that there are quality gaps among three countries, and that China expand development potential, and the results vary as sectors. It implies that R&D investment to improve quality of MCI products is essential and that sector-specific policy is necessary.

• 수산해양교육연구
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• 제27권6호
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• pp.1685-1692
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• 2015

This study examines the mackerel distribution systems in Norway which has a leading mackerel industry, and has the purpose of analyzing the effects of structural improvements for the development of Korea's mackerel industry. The landing and distribution status of Korea and Norway's mackerel industry was compared, and the effects of structural improvements was analyzed under the assumption that a number of factors would be improved after an analysis of competitiveness. Special features of the landing and distribution systems of mackerel in Norway are Reduction of transportation costs and transportation time through E-auctions, fish Pumps, freshness management using state-of-the-art equipment and technology such as sea water cooling systems, direct landing at processing factories and Automation through fully automated sorting & packaging systems. The distribution competitiveness of Korea and Norway's mackerel industry was compared through the qualitative review of landing time and the length of distribution channel, distribution costs due to differences in trading method, quality and hygiene management and merchandising. For Korea's mackerel industry to have international competitiveness, they must have efficiency throughout the phases of landing, processing and distribution systems as observed in case of Norway.

• 한국항만학회지
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• 제13권2호
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• pp.267-278
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• 1999

Since the mid 1980s, the concept of logistics has become more important to the enterprises in strategic sense because it had aggrandized itself to more comprehensive and integrative concept. Therefore study on the service organization of the logistics system for customer’s satisfaction from the management’s point has been focused as one of the major subject in order to improve the logistics quality which would ultimately increase the value of logistics service. This study has been focused on what the port logistics functions and the factors of the port logistics quality are those Korean port managers acknowledge as important factor. And examins these port logistics quality levels and the port logistics value (port productivity, service results) obtained by the results of these activities while reviewing the relation of the custom value which the port managers evaluate in order to evaluate and promote the competitiveness of the Korean port. According to the study results the port logistics function which the Pusan Container Terminal managers recognized as important were customer service management the flexibility of the port facilities and curtailment of the original operation cost of the port. It also indicated that the managers recognized the importance of the customer-oriented terminal management as it showed a close relationship with the port quality level.