• 제목/요약/키워드: Public marketing association

검색결과 244건 처리시간 0.025초

Exploring CRM through Technology-enabled Experience in Virtual Environment: The Era of COVID-19

  • HAN, Seung Yeon;CHO, Yooncheong
    • 산경연구논집
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    • 제13권4호
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    • pp.1-14
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    • 2022
  • Purpose: The purpose of the study is to explore the application of Augmented Reality (AR) technology to enhance interactivity and decision making via technology-enabled experience particularly, in the context of COVID-19. This study investigated effects of perceived utilitarian value, hedonic value, social value, and perceived risk on customer satisfaction with AR technology that are rarely examined in previous studies. Research design, data and methodology: Online survey data was used in the study. This study applied factor analysis and regression analysis to test the hypotheses and employed ANOVA and mediation effect analysis to explore additional findings. Results: The results suggested that customers' perceived usefulness, arousal, social preference, innovativeness, financial risk, and performance risk have statistically significant effect on customer satisfaction. Conclusions: The findings of the study provided managerial and policy implications to develop and advertise the introduction of AR technology with the emphasis on the practical and utilitarian benefits of the technology. The result of this study highlighted the importance of customer relationship management by providing advanced services to customers through AR technology. This study contributes to technology-enabled CRM literature by providing the empirical result to verify the assumption that AR technology can be an effective tool of firms' CRM strategy

The Impact of Creativity and Innovativeness on Digital Entrepreneurship: Empirical Evidence from Bangladesh

  • AKHTER, Ayeasha;KARIM, Md. Mobarak;ISLAM, K. M. Anwarul
    • The Journal of Asian Finance, Economics and Business
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    • 제9권3호
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    • pp.77-82
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    • 2022
  • In Bangladesh, developing students' entrepreneurial intentions have received a lot of attention because of the country's current employment predicament and shifting labor market. Entrepreneurs play a critical part in a country's economic development. This study aims to examine the impact of creativity and innovation on students' intentions toward online entrepreneurship in Bangladesh. The participants in this study were Bangladeshi university students. Based on pre-tested constructs, a survey questionnaire was created. Convenience sampling, which is a common type of non-probability sampling, was used to choose participants for the sample. A total of 150 students from the public university took part in the survey, with 120 replies being accepted as complete, resulting in an 80 percent response rate. Hence, the sample size is 120. Internal consistency was determined using Cronbach's alpha, while correlation and hypothesis tests were analyzed using SPSS version 26.0. The results reveal that creativity and innovation have a statistically significant and positive impact on students' intentions to engage in online entrepreneurship. These two independent factors explained 75% of the variance in intention to engage in online entrepreneurship, resulting in empirical findings and solid information in the present body of knowledge. The study concludes with a conclusion and research implications for the future.

The Relationship Between Corporate Social Responsibility and Customer Purchase Intention: Empirical Evidence from Vietnam

  • TRAN, Thang Quang;THUY, Ninh Truong Thi;PHAM, Dung Viet
    • The Journal of Asian Finance, Economics and Business
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    • 제9권5호
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    • pp.335-343
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    • 2022
  • Corporate social responsibility is becoming increasingly important to organizations, and it has received a lot of attention from the general public and marketing academics. This study aimed to look at the many aspects of corporate social responsibility and see how brand reputation and brand love play a role in the relationship between corporate social responsibility and customer purchase intent. To reach the end, this research applied the theory of social exchange and corporate social responsibility to explain the relationship between the variables. The Partial Least Squares was applied to analyze data collected from survey questionnaires in the Hanoi market (Vietnam) to test the proposed hypothesis. The study resulted in 239 valid survey questionnaires which can be used to test hypotheses by applying SmarPLS software. The results indicated that there are three key elements of corporate social responsibility from customers' perspectives: responsibility to customers, responsibility to the environment, and responsibility to the community. Interestingly, brand reputation and brand love contribute as mediating roles in the correlation between corporate social responsibility and customer purchase intention. Finally, the authors discussed the findings and the implications of this research in both theoretical and practical aspects, as well as the limitations that future research can focus on.

The investment point on cooperative innovation in EVs for the spoke-smart cities : focused on Nordic countries and Korea

  • Seo, Dae-Sung
    • 융합경영연구
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    • 제5권3호
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    • pp.1-11
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    • 2017
  • E-infrastructural economy for ICT Living-Labs is a need for economic and cultural changes in various types of cars in accordance with the supply of the electric car. Depending on the number of cases by analyzing the supply and demand of electric vehicles among Korea and Northern Europe countries. it was indirectly proved that it makes economic growth. The research design is analyzed with the data and how to respond quickly to focus on the possibility of potential changes to the infrastructure realization and commercialization of government enterprises or electric cars through the ICT Living-Labs in Nordic countries. The data indicates that the leading commercialization emphasize on the development of the electric economic convergence and scalability for electric vehicle. When It shows the time of the infrastructure as ICT Living-Labs being delayed, it lowered growth target results for the development of the electric car industry in the future. All this is from the reason of opening the E-convergence economy over time. It is required that Korea should prepare E-convergence economy. Public regional energy should be present through the consistent selection of development for energy linking E-economy and E-trans distribution. Korea needs to be many difficulties in building the E- infrastructure for ICT Living-Labs. Unlike the Northern Europe it is to prepare the active support of both government and business. The role of the government discovers that the power generation through the quick selection of the industry, as well as to connect with the growth of the smart cities with the EVs industry.

Fraudulent Financial Reporting Practices: Case Study of Satyam Computer Limited

  • Bhasin, Madan Lal
    • 융합경영연구
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    • 제4권3호
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    • pp.12-24
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    • 2016
  • Fraudulent financial reporting practices can have significant consequences for organizations and all stakeholders, as well as, for public confidence in the capital and security markets. In fact, comprehensive, accurate and reliable financial reporting is the bedrock upon which our markets are based. Keen to project a rosy picture of the Satyam to investors, employees and analysts, Mr. Raju (CEO and Chairman) fudged the account books so that it appeared to be a far bigger enterprise, with high profits and fast growth rate, than it actually was. The Satyam fraud has shattered the dreams of different categories of investors, shocked the government and regulators alike, and led to questioning of the accounting practices of statutory auditors and corporate governance norms in India. This is an exploratory study based on secondary sources of information. An attempt has been made to provide an explanation for various intriguing questions about Satyam scam. After thorough investigations by the CBI and SEBI, they have unveiled the methodology by which Satyam fraud was engineered. Finally, we recommend "Fraudulent reporting practices should be considered as a serious crime, and accounting bodies, courts and other regulatory authorities in India need to adopt very strict punitive measures to stop such unethical practices."

Enhancing Productivity and Quality in Korean Modular Housing through Smart Factory Integration

  • Youngwoo, KIM;Sunju, KIM
    • 융합경영연구
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    • 제12권4호
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    • pp.13-25
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    • 2024
  • Purpose: Korea's construction industry has faced declining productivity and quality issues due to labor-intensive onsite construction and variables like weather, material price fluctuations, and labor shortages. The modular housing industry, introduced in Korea in 2003, offered benefits like reduced construction time and enhanced productivity through offsite manufacturing. However, its adoption remains limited due to high costs, quality concerns, and low consumer acceptance. Research Design, Data, and Methodology: This study explores the feasibility and impact of implementing smart factory technologies in the modular housing industry to overcome these barriers. Using survey data from 179 construction industry experts, the study employs frequency and regression analysis to identify key factors influencing the adoption of modular housing and the effectiveness of smart factories. Findings suggest that government-led educational programs and strong policy support are essential for successful implementation, enhancing productivity, reducing costs, and improving quality. Conclusions: The study emphasizes the need for standardization of modular housing, deregulation of relevant laws, and increased public awareness to stimulate market growth and innovation. Policy recommendations include financial support for modular manufacturers transitioning to smart factories, ensuring stable supply volumes, and promoting the benefits of modular housing to consumers. Integrating smart factory technologies can lead to significant advancements in the modular housing industry, contributing to the sustainable development and modernization of Korea's construction sector.

The Sociocultural Meaning of Zero-Calorie Beverage Consumption: A Qualitative Study on Health Perceptions and Beverage Choices Among Young Adults in South Korea

  • Jin Soo YOUK;Jin Hee KIM
    • 식품보건융합연구
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    • 제10권4호
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    • pp.21-27
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    • 2024
  • The purpose of this study is to identify the sociocultural aspects of zero-calorie beverage consumption among young Koreans. Through an interview methodology, this study explores the perceptions of zero-calorie beverages, consumption behavior, and the important role of zero-calorie beverages in identity formation. The study uniquely integrates theories from health psychology, sociology, and cultural studies to analyze the complex interplay between individual health beliefs, social norms, and evolving cultural trends. The results show that the choice of zero-calorie beverages is heavily influenced by health consciousness, pervasive appearance culture, social media dynamics, and shifting workplace paradigms. Participants had a nuanced view of these drinks as both a "healthy alternative" and an "artificial product," reflecting the deep ambivalence that characterizes modern consumer society. Importantly, we found that the consumption of zero-calorie beverages serves as a means of sophisticated self-expression and impression management, acting as a form of cultural capital. This study makes a significant contribution to our understanding of health behavior in specific sociocultural contexts and provides important insights for health policy makers, marketing strategists. The study emphasizes that a multidisciplinary approach is essential in studying contemporary food and beverage consumption patterns, which have far-reaching implications for public health efforts and social epidemiology at home and abroad.

TV 프로그램을 통한 방송사의 자사 홍보활동 연구 (The Study on PR Communication with Editorial References on TV Programs)

  • 박주연
    • 한국언론정보학보
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    • 제31권
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    • pp.193-223
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    • 2005
  • 다채널 경쟁 환경을 배경으로 방송사들은 자사 홍보의 중요성을 인식하고 자사 매체 특히 프로그램을 통해 방송사의 각종 활동 및 프로그램에 대한 커뮤니케이션 활동을 강화하고 있다. 이 연구는 독일 텔레비전 방송의 자사정보 제공현상에 대한 실증적인 분석을 다루었다. 분석된 일주일간의 독일의 5대 텔레비전 방송에서 개별 프로그램에 나타난 자사관련 정보제공의 사례는 총 406건으로 나타났으며, 양적인 관계에서 제1공영TV인 ARD의 적은 사례를 제외하고 나머지 4개 방송사들은 공영과 민영 등 방송체제의 차이 없이 비슷한 양상을 보였다. 이 연구결과를 통해 독일의 방송들도 다채널 방송 경쟁 환경에서 방송기업과 프로그램의 산업적 측면을 방송 경영에서 조화하려는 자세를 보이고 있음을 알 수 있다. 분석된 내용을 살펴보면, 공영방송과 민영방송이 보여주는 자사관련 정보제공 양태에는 다소 차이가 있지만, 시스템 전체의 구분보다는 채널 개별적인 정책의 상이함이 두드러졌다. 민영 방송사들이 공영방송과 비교해서 프로그램 홍보를 위한 미디어 기업 내의 마케팅 활동에 더욱 주력하고 있음을 볼 수 있었다. 그러나 뉴스를 비롯한 보도 정보 프로그램에서 자사와 프로그램과 관련된 정보제공은 공영방송과 민영방송 모두에게 나타나고 있어, 저널리즘에 있어서 방송기업 전반적으로 자사이익의 가치가 프로그램내용에도 높게 반영되는 측면을 엿 볼 수 있다.

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외국인 관광객 유치를 위한 충남관광 브랜드이미지 구축에 관한 연구 (Research on the Strategy to build the Tourism Brand Image for the Inducement of Foreign Tourist in Chungnam)

  • 유호종
    • 통상정보연구
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    • 제14권2호
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    • pp.121-145
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    • 2012
  • 본 연구는 외국인 관광객을 유치하기 위하여 처음으로 MPR이론(marketing PR theory)을 적용하여 브랜드이미지 구축을 시도하였다. 최근 각 지방자치단체들이 새로운 성장동력의 산업으로 관광상품(tourism service products)에서 찾고 있기 때문에 국내외적으로 격심한 경쟁에 직면해 있다. 따라서 본 연구에서는 "충남관광"만의 지역관광 브랜드이미지를 구축하기 위하여 현재 실행하고 있는 다양한 국내외 홍보현황과 과제를 분석한 후 BLC모델과 GRID모델을 확장시켜 "충남관광"의 브랜드이미지전략을 모색하였다. 그 연구결과로서 외국인들에게 "충남관광"의 한정된 브랜드 이미지를 새롭게 재포지셔닝(repositioning)함은 물론 구체적인 실행 방안들을 도출하였다. 첫째, 충남의 각 관광상품별 브랜드주기(brand life cycle: BLC)에 따라 브랜드 인지홍보, 이슈홍보, 애호도 홍보 등의 전략이 필요하다. 둘째, 관광상품별로 현재의 포지셔닝(B, C, D 영역)에서 A영역으로 재포지셔닝을 유도할 수 있는 MPR전략이 요구된다. 셋째, '충남관광'이라는 관광브랜드 이미지 구축에 일조할 수 있는 부가적인 MPR전술들도 실행되어야 한다. 이와 함께 고려되어 할 사항은 잠재 외국인 관광객들에게 '충남관광'을 체험해야 할 이유와 환경을 구축하는 것이 필요하며, 기존 관광객들에게는 신뢰와 공감을 갖도록 지속적인 관계형성을 위한 전략적 소셜미디어(SNS) 홍보가 요구된다.

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사회적 책임활동이 브랜드자산과 소비자태도에 미치는 영향 연구 (The Effect of Corporate Social Responsibility Activities on Brand Equity and Consumer Attitude)

  • 박남구;최호규
    • 유통과학연구
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    • 제12권8호
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    • pp.17-29
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    • 2014
  • Purpose - The use of corporate social activities to implement the concept of corporate social responsibility enhances brand equity and attitude, and strengthens economic competitiveness. In areas such as mobile communications, companies take the responsibility of protecting customers and enhance the quality of the mobile communication service, helping to make an effort to obey the regulations of the public trade order and fair trade agreement, enabling a healthy society through communication with elderly living alone or youths without parents, and enhancing marketing strategies. Research design, data, and methodology - To test the hypothesis, a survey was conducted. The surveyed population includes people who use the big three mobile communication services. The survey was conducted from October 4th to October 14th, 2013. A total of 500 survey questionnaires were circulated and 483 were collected; out of these, 32 were excluded due to missing or incomprehensible information. The data was analyzed with SPSS 18.0 via frequency analysis, trust analysis, search factor analysis, relationship analysis, confirmation factor analysis using AMOS 18.0, and structural equation model analysis. Results - Research on corporate social responsibility has been frequently conducted recently. Companies are perceived as social constituents satisfying the social desires of people in addition to customer needs. Further, companies are returning profits to society to satisfy community needs, because there is greater emphasis on the social responsibilities of companies. Companies' social responsibilities should include marketing strategies and the identification of customer needs. This study shows that social service activities influence brand value, which influences customer attitudes; therefore, social service activities indirectly influence customer attitudes. In order to increase customers' purchasing intention, it is essential to improve brand image via social services and provide a distinctive quality of service. Conclusions - This research has used the purposive selection method in the empirical analysis to identify the effect of social services on brand value and customer attitude. Therefore, this study revealed that businesses, whose ultimate objective is to improve customers' purchasing intention, should promote their brand equity through corporate social responsibility activities and offer a distinct service quality. Limitations in the progress of research were found and future indications to overcome these limitations are suggested as follows. First, survey responders had a limited understanding of social responsibilities; therefore, this concept needs to be explained to people first. Second, the research was done on people who live in Daejeon; thus, it is not representative of the entire country. The research has to be repeated with people in other cities. Third, there is a limitation in the study because the purposive selection method was used on Daejeon customers. In the future, a more precise selection of the population is needed. Fourth, Daejeon has unique geographical and size characteristics. Thus, customers in Seoul and other areas may display different characteristics and research on them may reveal different findings. Therefore, again, this study has to be repeated in other areas.