• Title/Summary/Keyword: Product service system

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Monitoring System with PLC I/O for Car Parking Lot (Car Parking Lot 모니터링 시스템)

  • Lee, Seong-Jae;Kim, Jae-Yang
    • Proceedings of the Korean Institute of Electrical and Electronic Material Engineers Conference
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    • 2007.06a
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    • pp.511-512
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    • 2007
  • The monitoring system has won acceptance as a premium mark that identifies the highest standard of product quality in advanced industry. The TOP features with multi-I/O ports and VGA & RCA TV-out ports supporting mirroring & multiple dual-display modes by windows 0/5. With the choice of versatile stands, panel mount, or VESA wall-mount swing arm and connecting to modem. Wireless keyboard, Customer Display and Card Reader, is your idea Panel system for the application of TOP(Touch Operation Pannel), KIOSK, or Office / Factory Automation. TOP is the hardware and software product that transacts all kind of functions for advanced technology equipment to button, switch, voice and graph etc so that let consumer use easily Industrial HMI System Touch Panel. System characteristics: Easy of use and flexibility to the user, Present a high value solution and advanced function for many Application, Factory Automation, Office Automation, Building Automation System, Information Service System, etc. Analog Touch - 2MB Flash Memory for Saving Screen Data - RS-232C/422 Serial Port - Multi Language Support.

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An Empirical Study on the Integrated Customer Satisfaction Evaluation Model for New Product Development - Focused on Automobile Industry - (신제품 개발을 위한 통합 고객만족도 평가모델에 관한 실증적 연구 - 자동차 산업을 중심으로 -)

  • Kim Dong Nam;Cho Jai Rip
    • Journal of Korean Society for Quality Management
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    • v.32 no.4
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    • pp.113-124
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    • 2004
  • Customer satisfaction is becoming an increasingly salient topic in many firms and in academic research. One main rationale behind this interest is that customer satisfaction is believed to be associated with fruitful customer re-visit from the firm's point of view. Some country already had index models which can measure the degree of customer satisfaction. But, such models are ordinary models which used generally the scope of nation-wide /industry. Therefore, we needs some modifications to measure customer satisfaction for specific product & service and to provide the valuable feedback to specific firms. In this Perspectives, this study will evaluate the customer satisfaction index about automobile company and analyze it's result for valuable feedback. This study will present a model for an integrated customer satisfaction evaluation system which used structural equation modeling. Through this study, we anticipate that it will offer the measuring method about customer satisfaction and some guideline for product design process.

Order allocation policy in Multiple Product Supplier environment (Multiple Product Supplier 환경에서 주문할당 정책)

  • Hong, Eun-Soo;Kang, Kyung-Sik
    • Journal of the Korea Safety Management & Science
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    • v.18 no.4
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    • pp.185-193
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    • 2016
  • Now, many studies of industrial field are focusing on the whole optimization of SCM. But, the reason for making simultaneity of the whole system of SCM difficult is reduced scale of studies on ordering area in SCM reducing the complexity. It's an important issue how to allocate orders in the environment of many suppliers under special situation. Through this thesis, this research intends to expect systematic and arranged supply of distribution area which can make a decision while allocating product orders and quantity and maintaining service standard suggested by minimizing total purchase costs.

Korea's Health Expenditures as a Share of Gross Domestic Product Over-Passing the OECD Average (한국 "국민의료비의 국내총생산 비중" OECD 평균을 넘어서다)

  • Hyoung-Sun Jeong;Jeongwoo Shin;Seunghee Kim;Myunghwa Kim;Heenyun Kim;Mikyung Cheon;Jihye Park;Sang-Hyun Kim;Sei-Jong Baek
    • Health Policy and Management
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    • v.33 no.3
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    • pp.243-252
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    • 2023
  • This paper aims to introduce Korea's total current health expenditure (CHE) and National Health Accounts of the year 2021 and their 2022 preliminary figures constructed on the basis of the System of Health Accounts 2011. As CHE includes expenditures for prevention, tracking, and treatment of coronavirus disease 2019 (COVID-19) and compensation for losses to medical institutions from 2020, the details are also introduced. Korea's total CHE in 2021 is 193.3 trillion won, which is 9.3% of gross domestic product (GDP). The preliminary figure in 2022, 209.0 trillion won, exceeded the 200 trillion won line for the first time, and its "ratio to GDP" of 9.7% is expected to exceed the average of Organisation for Economic Co-Operation and Development member countries for the first time. Korea's health expenditures, which were well controlled until the end of the 20th century, have increased at an alarming rate since the beginning of the 21st century, threatening the sustainability of national health insurance. The increase in health expenditure after 2020 is partly due to a temporary increase in response to COVID-19. However, when considering the structure of Korea's health insurance price hike, where the ratchet effect of increased medical expenses works particularly strongly, it is unlikely that the accelerating growth trend that has lasted for more than 20 years will stop easily. More aggressive policies to control medical expenses are required in the national health insurance which not only constitutes the main financing sources of the Korean health system but also has the most powerful policy means in effect for changes in the health care provision.

Collaborative Maintenance Simulation System Using Virtual Mockup (가상목업을 활용한 협업 정비 시뮬레이션 시스템)

  • Lee, Jun-Kyu
    • Journal of Korea Multimedia Society
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    • v.15 no.1
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    • pp.148-165
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    • 2012
  • Applying maintenance simulation using virtual mockup in product design phase enables maintainability test before prototyping physical products, and it is expected to reduce product development costs. The simulation results can be reused as contents of service manuals and RAM (Reliability, Availability, Maintainability) analysis data. Maintenance simulation should provide realistic representation of physical property of virtual product, assembly relation between parts and manipulation process to verify feasibility of product design. The simulation system should be extended to collaborative virtual environment to perform collaborative maintenance procedures. In this paper, the three layered system architecture and the physics based collaborative interaction technique are proposed to extend current maintenance simulation into collaborative virtual environment. The proposed system was implemented as ViMMS (Virtual Mockup Maintenance Simulation system), and compared with case study results of VADE (Virtual Assembly Design Environment). As a result, the ViMMS encompassed broader range of maintenance tasks by using physics based collaborative interaction technique.

A Study on the Awareness about Korean Fashion Product of Chinese Adult Women (중국(中國) 성인여성(成人女性)의 한국산(韓國産) 패션제품(製品) 인지도(認知度)에 관(關)한 연구(硏究))

  • Sohn, Hee-Soon;Lim, Soon;Wee, Hye-Jung
    • Journal of Fashion Business
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    • v.7 no.1
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    • pp.101-115
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    • 2003
  • The object of this study looks into the awareness and satisfaction about Korean fashion product of Chinese adult women inhabited in China, by comparing with foreign fashion product. The questionnaire used as a method of measurement, and the sample was 848 Chinese women from 20 to 50 age, living in China. The analysis of all data was handled by SAS(Statistical Analysis System) program, Frequency Analysis, ANOVA, Duncan's Multiple Range Test was also executed. The results from the study were as follows: 1. The preference about Korean fashion product of Chinese women is higher than American, English and Japanese fashion product, but is lower than Italy, French and Chinese fashion product in each age. 2. About the quality, design, service's satisfaction and brand reputation of Chinese adult women, Italy product is first ranked and Korean, Chinese is followed. 3. About the possession item on Korean fashion product of Chinese adult women, younger and younger chinese women on age, Ta-Ryun resident in area, a company employee on occupation hold the most. 4. About the recognition on Korean fashion product of Chinese adult women, younger and younger preferred the popularity and special design of Korean fashion product, the women inhabited in Ta-Ryun and Buk-Kyung recognized the Korean product as economical. 5. About the satisfaction on Korean fashion product of Chinese adult women, there is no significant difference on age, residential district and occupation.

Multi-Agent based Operation System Modeling for Automated Container Terminals (자동화 컨테이너 터미널을 위한 멀티에이전트 기반의 운영시스템 모델링)

  • Kang K W.;Yu S. Y.;Mo S. J.;Yim J. H.
    • Journal of Navigation and Port Research
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    • v.29 no.6 s.102
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    • pp.567-572
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    • 2005
  • Trade between nations has been globalized since establishing the WTO(World Trade Organization). By lowering trading barriers under the WTO's system, trade in goods has been gradually increased It requires global logistic system that transports goods in between nations. To save cost of product, cargo of product is containerized and container ships to carry container cargo is going to be bigger: In the market, there are many vendors to provide artificial intelligent modules to operate container terminal. In order to integrate automated container terminal system easily and successfully, this thesis proposes high-level XML/ JMS( eXtensive Markup Language/Java Message Service) communication model and multi-agent based system architecture to share knowledges, solve problems, and active objectives by cooperating between autonomous and intelligent agents that are developed by 3rd party companies in the market. This thesis analyzed current situation of advanced automated container terminal with case studies on implemented systems and difficulties to develop automated container terminal system, reviewed technologies of intelligent agent, communication and automation that unmaned automated container terminal is required.

A Marketing Strategy Implementation for Korea Postal Service (마케팅 전략실행을 통한 우정서비스 경쟁력 강화방안)

  • Kim Yong-Shik
    • Management & Information Systems Review
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    • v.3
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    • pp.257-285
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    • 1999
  • Korea Postal Service(KPS) nowadays lies in competitive environment with alternative business such as door-to-door delivery service. Customers began to complain about postal service quality and ask the government to reform a public firm through management innovation. But, Korea Postal Service has not met the break-even point between it's revenue and expenditure because the service is under the government system and cannot independently make major decisions on products, pricing, services, personnel management, financial policies and etc. The objective of this study is to provide marketing planners and practitioners with some guidelines when they establish marketing strategies and to help marketers on theories and practical instructions about postal service marketing when they interact with customers. I. A field survey on both customer satisfaction and internal staff satisfaction was conducted to get some ideas for the marketing strategy planning. II. Practical guidelines and instructions were made for marketers to communicate with customers in various areas such as pricing, product, service demand, marketing channel, promotion, and etc. III. Some suggestions on marketing policies for planners and mangers in the marketing strategy were described including personnel resource as well as physical resource. IV. Special issues on small packet market and direct mail market were discussed and some alternative solutions were proposed. V. Database marketing strategy was emphasized to get new business opportunities such as direct mail, and to provide differential services to customers as much as their contribution into the profitability for KPS. VI. Cyber Post Office should be constructed on Internet to provide new services which are combined with physical material flow and information technologies.

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A Study on the Development Process of New Standing Spray Designs based on the Service Design Approach

  • Kim, Naeri;Kwon, Hye Jin
    • Journal of People, Plants, and Environment
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    • v.23 no.1
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    • pp.23-33
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    • 2020
  • This study starts from the awareness of the problem that consumers are isolated from the standing spray product planning, and thus suggests effective designs and methods to the new standing spray design process. The ultimate purpose of this study is to suggest practicable new standing spray design outputs. Service design is based on customer experience, and thus it is intangible, process-centered and based on various relations. Applying the service design to the development of new standing spray designs has the following significance. (1) Service design is an effective method for maximizing customer-centered experience. The customer-centered method of service design promotes practicability of new standing spray design. (2) Service design solves various problems by mediating opinions among various stakeholders. Effective and practicable solutions could not be found for new standing spray design despite various efforts that had been made for a long time. Since each step of the process is approached separately, it is necessary to take an overview of the whole process like service design. (3) Service design lays stress on process in which stakeholders participate. Participation and collaboration among stakeholders in the new standing spray design process will improve their satisfaction and enthusiasm to implement the new system.