• 품질경영학회지
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• 제18권1호
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• pp.21-28
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• 1990

In this paper, the capacity of system which provides the real time response call service to the customer is studied. The quality of call service depends on the response time of the service in the system. Therefore, the focus of this paper is to investigate the capacity of system under the restriction of response time. In this paper, the system is modeled by queueing network. The analytical method is applied to solve this queueing network. The solution of the model has product form solution. To get the reasonable capacities, nonlinear programming problem is formulated and is solved by GINO.

• International Journal of Advanced Culture Technology
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• 제11권4호
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• pp.385-392
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• 2023

The smart tourism service provides tourists with personal travel planner services and context-awareness-based tour guide services. In this paper, we propose the personal travel planner service that creates my travel itinerary using the smart tourism app and the travel planner system. The smart tourism app provides recommended travel products and POI tourist information used to create my travel itinerary. The smart tourism app also provides the smart tourism chatbot service that allows users to select POI tourist information easily and conveniently. The travel planner system consists of the smart tourism information system and the smart tourism chatbot system. The smart tourism information system provides users with travel planner services, recommended travel products, and POI tourism information through the smart tourism app. The smart tourism chatbot system consists of named entity recognition (NER), dialogue state tracking (DST), and Neo4J servers, and provides chatbot services as a smart tourism app. Users can create their own travel itinerary, modify the travel itinerary while traveling, and then register it as a recommended travel product to users, including acquaintances.

• Asia pacific journal of information systems
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• 제17권2호
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• pp.123-137
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• 2007

The advent of the Internet and related Web technologies has created an easily accessible link between a firm and its customers, and has provided opportunities to a firm to use information technology to support supplementary after-sale services associated with a product or service. It has been widely recognized that supplementary services are an important source of customer value and of competitive advantage as the characteristics of the product itself. Many of these supplementary services are information-based and need not be co-located with the product, so more and more companies are delivering these services electronically. Net-based customer service, which is defined as an Internet-based computerized information system that delivers services to a customer, therefore, is the core infrastructure for supplementary service provision. The importance of net-based customer service in delivering supplementary after-sale services associated with product has been well documented. The strategic advantages of well-implemented net-based customer service are enhanced customer loyalty and higher lock-in of customers, and a resulting reduction in competition and the consequent increase in profits. However, not all customers utilize such net-based customer service. The digital divide is the phenomenon in our society that captures the observation that not all customers have equal access to computers. Socioeconomic factors such as race, gender, and education level are strongly related to Internet accessibility and ability to use. This is due to the differences in the ability to bear the cost of a computer, and the differences in self-efficacy in the use of a technology, among other reasons. This concept, applied to e-commerce, has been called the "e-commerce divide." High Internet penetration is not eradicating the digital divide and e-commerce divide as one would hope. Besides, to accommodate personalized support, a customer must often provide personal information to the firm. This personal information includes not only name and address, but also preferences information and perhaps valuation information. However, many recent studies show that consumers may not be willing to share information about themselves due to concerns about privacy online. Due to the e-commerce divide, and due to privacy and security concerns of the customer for sharing personal information with firms, limited numbers of customers adopt net-based customer service. The limited level of customer adoption of net-based customer service affects the firm profits and the customers' welfare. We use a game-theoretic model in which we model the net-based customer service system as a mechanism to enhance customers' loyalty. We model a market entry scenario where a firm (the incumbent) uses the net-based customer service system in inducing loyalty in its customer base. The firm sells one product through the traditional retailing channels and at a price set for these channels. Another firm (the entrant) enters the market, and having observed the price of the incumbent firm (and after deducing the loyalty levels in the customer base), chooses its price. The profits of the firms and the surplus of the two customers segments (the segment that utilizes net-based customer service and the segment that does not) are analyzed in the Stackelberg leader-follower model of competition between the firms. We find that an increase in adoption of net-based customer service by the customer base is not always desirable for firms. With low effectiveness in enhancing customer loyalty, firms prefer a high level of customer adoption of net-based customer service, because an increase in adoption rate decreases competition and increases profits. A firm in an industry where net-based customer service is highly effective loyalty mechanism, on the other hand, prefers a low level of adoption by customers.

• 대한원격탐사학회:학술대회논문집
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• 대한원격탐사학회 2008년도 International Symposium on Remote Sensing
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• pp.375-377
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• 2008

The KOMPSAT2 Terminal Polar Station was recently installed at near North Pole, Tromso, and Toulouse. The K2PS consists of one receiving station and two processing sites. The receiving station has been installed at SvalSat ($N78^{\circ}$, $E15^{\circ}$ ), and the two receiving sites have been installed at KSAT (Kongsberg Satellite Service AS), Tromso, Norway ($N69^{\circ}$ ,$E18^{\circ}$ ) and SISA, Toulouse, France ($N43^{\circ}$ ,$E1^{\circ}$ ). The products ofK2PS system can be classified to two categories: Level 1R product and Level 1G product. The Level 1R product is radiometric corrected product with RPC (Rational Polynomial Coefficients) and the Level 1G product is geometric corrected product with POD (Precise Orbit Data) and PAD (Precise Attitude Data) data based on Level 1R product. To meet a SISA (Spot Image SA)'s requirement, K2PS system has high performance product producing capability. This paper describes overall K2PS systems' production generation flow and the mass production test result of K2PS systems.

• 한국콘텐츠학회논문지
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• 제5권5호
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• pp.219-227
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• 2005

세계적인 소비자 보호의 추세확산에 따라 선진국은 제조물 책임법을 이미 시행하고 있고, 우리나라는 2002년 7월 시행하게 되었다. 대부분 제조물에 초점을 이루고 있지만 특히, 식품의 경우 많은 소송이 제기될 수 있을 뿐만 아니라 엄청난 피해와 기업의 손실도 막대할 것이다. 따라서 경제력 제고 및 소비자의 안정성 확보를 위한 가이드라인을 제시하고자 한다. 1. 제품정보와 품질안전을 쉽게 이해하기 위한 각종 수단을 강구한다. 2. 모든 PL대응 활동을 문서화하라. 3. 소비자의 피해에 초동 대응하라. 4. 평소에 안전기업 이미지를 구축한다. 5. 품질경영 시스템 수립 및 표준화의 유효한 수단이 ISO9000과 HACCP, PLMS를 시행한다. 6. 협력업체의 PL대응도 지원하라. 7. 업계 공동의 PL대응책을 모색하라.

• 한국정보과학회논문지:소프트웨어및응용
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• 제35권3호
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• pp.137-148
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• 2008

서비스 시스템은 서비스를 시스템 개발의 기본 구성 단위로 이용하는 시스템으로, 새로운 응용분야로 등장하고 있다. 서비스 시스템은 웹 환경 외에 움직이는 여러 장치들이 유선 또는 무선으로 연결되어 있는 유비쿼터스 환경에서도 운영되며, 사용자가 필요로 하는 서비스를 제공한다. 서비스는 사용자가 수행하는 작업을 수월하게 하기 위해 제공 받는 기능의 단위로, 사용자의 요구뿐만 아니라 사용자 주변의 여러 컨텍스트 정보를 고려해서 가장 적절한 서비스가 실행되어야 한다. 그러므로, 사용자의 요구에 충분히 만족하는 서비스를 제공하기 위해서 서비스 시스템은 컨텍스트 인지와 컨텍스트에 맞게 서비스를 적응시키는 것이 매우 중요하다. 이러한 특성 때문에 동일한 서비스는 사용자의 컨텍스트에 따라 다수의 사용자에게 다르게 제공될 수 있으며 이는 서비스 시스템의 가변성이 생기는 주요한 원인이 된다. 컨텍스트 인지와 관련된 많은 연구에서는 컨텍스트에 따라 시스템을 적응시키는 것을 다소 정형화되지 않은 임시적인 방법을 이용해서 해결하려고 시도했었다. 본 논문에서는 컨텍스트에 따라 다양하게 서비스가 제공되는 것을 가변성으로 간주하고, 가변성을 체계적인 방법으로 다루기 위해서 대표적인 재사용 방법론 중의 하나의 프로덕트 라인 공학 개념을 적용함으로써 컨텍스트 기반의 동적으로 적응 가능한 아키텍처를 제안한다.

• Journal of Radiation Protection and Research
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• 제37권4호
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• pp.173-176
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• 2012

Quality Management is a recent phenomenon. This is applied to products or services, with an objective to deliver high quality, reliable, worthy, enduring, product or service. The process is considered to have four main components: quality planning, quality control, quality assurance and quality improvement. Focusing on quality control and quality assurance leads to achieving quality management or ensures that an organization or product is consistent. In this paper, the applicable international standard for learning services and for the organization for education and training (learning service provider) is discussed and also the procedure to implement the management system.

• 대한조선학회논문집
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• 제58권2호
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• pp.97-104
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• 2021

Together with the emerging of the Eco-ship, the application of large-diameter and high-efficiency propeller required more careful attention than before in the design of the shafting system. After the adoption of Environmentally Acceptable Lubricants (EAL) to the stern tube lubrication oil, a number of aft stern tube bearing accidents have been reported, and a variety of institutions have actively conducted research on the cause relationship. This study attempted to find the cause of the accident by measuring the alignment of the shafting system of a medium-sized product/chemical tanker with aft stern tube bearing damage and analyzing the reaction force of each bearing. In addition, a reasonable solution to the correction of the shaft alignment was suggested and the feasibility was reviewed. Through various measured data and analysis, the actual installation of shafting system was slightly different from the design drawing condition, but it was found that each bearing load distribution was within the allowable range. Therefore, it was confirmed that the cause of this accident was due to the dissatisfaction the misalignment slope of aft stern tube bearing rather than the effect of the bearing overload. As a solution to this cause, countermeasures such as double slope were suggested in the aft stern tube bearing, and the characteristics of EAL also seem to have an indirect effect.

• 산업경영시스템학회지
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• 제39권2호
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• pp.150-160
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• 2016

The quality of service in ERP services is a key issue in innovating the ERP performance as an IT service for corporations. Currently, most of the research works for this area are based on the existing quality models such as SERVQUAL, which are said not to measure service quality properly. Also, it does not consider the factor of the system acceptance, which is thought to be closely related to the quality of service in this type of IT services. Therefore, a research model is required, which can address the issues related to the ERP service quality measurements. In this paper, new research models have been proposed, and empirical data obtained from SME's ERP users have been applied to the proposed model to analyze the causal relationship between quality factors and to identify the most suitable quality measures. Also, the relationship between the service quality and the system acceptance was analyzed using a combined model. The results show that factors such as productivity and convenience affects the quality mostly and that the most appropriate measure for the service quality of ERP service is satisfaction. Also, for the system acceptance, the ease-of-use is the main factor. And, the service quality and system acceptance shows a strong correlation. This means that, in order to enhance the quality of ERP services, the service provider needs to provide customers with productivity-enhanced user-friendly IT services and active product support. The work of this research can help to improve the service quality and the user acceptance of ERP services and to lead further research works in this area.

• Journal of Information Technology Applications and Management
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• 제15권1호
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• pp.117-137
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• 2008

Using the service innovation system model, the development of Korean online game industry is analyzed. The model proposed by Gallouj (2002) is modified in order to reflect IT service characteristics such as network externalities. Success factors and innovations patterns of Korean online game industry are examined. First, at the early stage of her growth, Korean online game industry was not supported or coordinated by any Government policies unlike DRAM, CDMA or TFT-LCD. Many parts of technical and service innovations were unintentionally initiated by online game developing ventures without predeterminde strategies. Second, the online game industry is basically a service industry so that users' needs and technical and service characteristics are intertwined to produce innovation. The innovation system of the online game industry is quite different from conventional product technological innovation systems in a sense that there are no blueprints for innovation as well as major players in the system. Third, Government's policies for promotion of IT industry such as the broadband infrastructure installation policy, the hi-tech venture promotion policy and the military exemption policy contributed greatly to development of the online game industry. However, these policy tools were not intended for online game industry but in the end gave a great impact on the service innovation system of the online game industry.