• Journal of Digital Convergence
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• v.11 no.2
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• pp.115-125
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• 2013

Unexpected consumer dissatisfaction emerges through rapid growth and expansion of on-line shopping channel. This research focused on the fashion online retail channels' negative aspect caused by service failure which possibly disappointed consumers. We also tried to seek for appropriate service recovery types based on frequently offered recovery types on-line. Data from college students were analyzed. Results indicate that fitting problem, insufficient information, product defect, inventory problem and slow delivery were the main service failure types in apparel e-shopping. Regression analysis identified that among these types, insufficient information, product defect, and slow delivery had significant influence on channel satisfaction after post recovery effort. Results also confirmed significant relationships between channel satisfaction and channel switching. Consumers perceived benefit level causes overall channel satisfaction level to rise while perceived risk leads to lower level of channel satisfaction. Choosing desirable service recovery activities in each service failure situations is necessary in order to raise consumer's channel satisfaction in online apparel shopping.

• Journal of the Korean Society of Marine Environment & Safety
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• v.22 no.2
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• pp.233-239
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• 2016

In this paper, a maintenance system is developed for LNG-FPSO topside and hullside equipment based CBM (Condition Based Maintenance) methodology. First, the development system defined the PWBS(Product Work Breakdown Structure) of major equipment of LNG-FPSO. Second, the development system developed the failure analysis, economic evaluation for optimal maintenance plan and database systems that save and manage information about equipment, failure mode, failure rate and failure cause. Finally, the verification of the development system was applied to the inlet system of topside and the pump tower system of hullside and the system was confirmed the effectiveness of CBMS(Condition Based Maintenance System).

• Journal of Korean Society for Quality Management
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• v.49 no.3
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• pp.341-358
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• 2021

Purpose: After product development, a Reliability Demonstration Test(RDT) is performed to confirm that the target life has been achieved. In the RDT, there are cases where the test equipment cannot accommodate all samples. Therefore, this study considers a test method to most economically demonstrate the target life of the product at a certain confidence level when the sample size is larger than the capacity of the test equipment. Methods: If the sample size is larger than the capacity of the test equipment, test equipments may be added or the test time of individual samples may be increased. So the test method is designed to cover this situation with limited capacity. A zero-failure test method is applied as a test method to RDT. To minimize the cost, the test cost is defined and the cost function is obtained. Finally, we obtain the optimal test plan. Results: A zero-failure test method is designed when the sample size is larger than the capacity of the test equipment, and the expected total cost is derived. In addition, the process of calculating the appropriate sample size, test time, and number of test equipment is illustrated through an example, and the effects of model parameters to the optimal solutions are investigated numerically. Conclusion: In this paper, we study a zero-failure RDT with test equipment that has limited capacity. The expected total cost is derived and the optimal sample size, test time, and number of test equipment are determined to minimize the expected total cost. We also studied numerical examples and for further studies, we can relax some restrictions in the test model and optimize the test method.

• Journal of Korean Society for Quality Management
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• v.24 no.1
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• pp.1-9
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• 1996

Ritchken(1985) analyzes free replacement and pro-rata warranty policies for products receiving renewable warranies. He shows that for constant failure rates pro-rata warranty policies are more attractive to risk-averse manufacturers than shorter term free replacement policies that result in the same average warranty cost. This paper considers the case when product lifetimes distributions are of phase-type. When this is so, Ritchken's performance measures can be simplified considerably. It is found, that irrespective of the pattern of failure rates, pro-rata warranty policies are preferable to free replacement policies. But the warranty period of the equivalent free replacement policy decreases and then increases, as product reliability(the average time between failures) increases.

• Journal of Korean Society for Quality Management
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• v.32 no.1
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• pp.113-129
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• 2004

The reliability of the product can be improved by making the product less sensitive to noises. Especially, it Is important to make products robust against various noise factors encountered in production and field environments. In this paper, the phenomenon of degradation assumes a simple random coefficient degradation model to present analysis procedures of degradation data for robust experimental design. To alleviate weak points of previous studies, such as Taguchi's, Wasserman's, and pseudo failure time methods, novel techniques for analysis of degradation data using the cross array that regards amount of degradation as a dynamic characteristic for time are proposed. Analysis approach for degradation data using robust experimental design are classified by assumptions on parametric or nonparametric degradation rate(or slope). Also, a simulation study demonstrates the superiority of proposed methods over some previous works.

• Proceedings of the Korean Nuclear Society Conference
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• 1997.10a
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• pp.651-656
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• 1997

Fission product release (FPR) assessment for End Fitting Failure (EFF) in CANDU reactor loaded with CANFLEX-natural uranium (NU) fuel bundles has been peformed. The predicted results are compared with those for the reactor loaded with standard 37-element bundles. The total channel I-131 release at the end of transient for EFF accident is calculated to be 380.8 TBq and 602.9 TBq for the CANFLEX bundle and standard bundle channel cases, respectively. They are 4.9% and 7.9% of the total inventory, respectively. The lower total releases of the CANFLEX bundle O6 channel are attributed to the lower initial fuel temperatures caused by the lower linear element power of the CANFLEX bundle compared with the standard bundle.

• International Journal of Reliability and Applications
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• v.2 no.4
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• pp.241-251
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• 2001

In this paper, optimal bum-in time to minimize the total mean cost, which is the sum of manufacturing cost with burn-in and cumulative warranty-related cost, is obtained. When the products with cumulative pro-rata warranty have high failure rate in the early period (infant mortality period), a burn-in procedure is adopted to eliminate early product failures. After burn-in, the posterior product life distribution and the warranty-related cost are dependent on burn-in time; long burn-in period may reduce the warranty-related cost, but it increases the manufacturing cost. The paper provides a methodology to obtain total mean cost under burn-in and cumulative pro-rata warranty. Property of the optimal burn-in time is analyzed, and numerical examples and sensitivity analysis are studied.

• Proceedings of the KSR Conference
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• 2005.11a
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• pp.258-263
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• 2005

The purpose of this research is to present a practical method for efficiently monitoring a reliability growth process using AMSAA(Army Materiel Systems Analysis Activity) reliability growth model. The presented method is viable for identifying failure modes, incorporating design changes and monitoring reliability progress on an on-going basis during the early stages of a product development program. According to the Application Guide for EN 50126(RAM part for Rolling Stock), reliability growth monitoring is essential part of the main tasks of design phase in RAM growth monitoring. Implementation of reliability growth management program will provide very useful information on concept selection, product/process reliability, and cost effectiveness without too much time, money and engineering effort being spent on the development of failure suspect parts.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.31 no.4
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• pp.162-167
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• 2008

FMEA (failure mode and effect analysis)is a widely used technique to assess or to improve reliability of product not only at early stage of design and development, but at the process and service phase during the product life cycle. In designing a service system, this study proposes a fuzzy service FMEA with the service blueprints as a tool which describes customer actions, onstage contact employees actions, backstage contact employees actions, support processes, and physical evidences, in order to analyse and inform service delivery system design. We fuzzified only two risk factors, occurrence and severity, to more effectively assess the potential failure modes in service. Proposed fuzzy risk grades are applied to Gaussian membership function, defuzzified into Fuzzy Inference System, and eventually identified the ranks on the potential fail points.

• Journal of the Korean Society for Precision Engineering
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• v.21 no.2
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• pp.122-129
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• 2004

There is an increasing need for large flat panel display devices. PDP (Plasma Display Panel) is one of the most promising candidates for this need. Thermal shock failure of PDP glass during manufacturing process is a critical issue in PDP industry since it is closely related to the product yield and the production speed. In this study, thermal shock resistance of PDP glass is measured by water quenching test and an analysis scheme is described for estimating transient temperature and stress distributions during thermal shock. Based on the experimental data and the analysis results, a simple procedure for predicting the thermal shock failure of PDP glass is proposed. The fast cooling process for heated glass plates can accelerate the speed of PDP production, but often leads to thermal shock failure of the glass plates. Therefore, a design guideline for preventing the failure is presented from a viewpoint of high speed PDP manufacturing process. This design guideline can be used for PDP process design and thermal -shock failure prevention.