• Title/Summary/Keyword: Process Transparency

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Managing Service Recovery via Social Media: The Impact of Transparency and Service Recovery Type in the Distribution of Feedback

  • Jie CAI;Yoonseo PARK
    • Journal of Distribution Science
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    • v.22 no.1
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    • pp.79-94
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    • 2024
  • Purpose: The popularity of social media has altered how customers interact with businesses, and an increasing number of customers prefer to voice their complaints on social media. Bystanders can observe the customer complaint process on social media, but the impact of transparency on bystanders remains uncertain. Therefore, this study established and verified a model for defining the effect of transparency and service recovery types on bystanders. Research Design and Methodology: In this study, we used the internet survey platform "So Jump" to collect data. And we validated three studies with SPSS 26.0 and Smart PLS 4.0. Result: First, we showed that the transparency process (vs. result) is more likely to increase customer forgiveness and E-loyalty and reduce E-NWOM intention among bystanders. Second, customer forgiveness also plays a complementary mediating role between transparency and E-loyalty, as well as between transparency and E-NWOM intention. Finally, we found a modest interaction effect between transparency (process vs. result) and service recovery types (psychological vs. tangible vs. hybrid) on bystanders' customer forgiveness and E-loyalty. Conclusions: This study provides actionable recommendations for how service managers can effectively employ social media as a means for distributing feedback information to manage service recovery in the future.

Effect of Corporate Transparency on Trust and Purchase Intention

  • Lee, Eun-Jung;Nam, Ji-hyung
    • International Journal of Advanced Culture Technology
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    • v.9 no.1
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    • pp.40-51
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    • 2021
  • There is a growing interest in ethical consumption, and consumers are demanding high levels of CSR for their companies. Transparent provision of corporate information among various areas of CSR is also an important topic in the recent consumption situation. In the global fashion industry, it is also a type of radical corporate transparency and ethical management, led by several advanced startups such as Everlane. As a result, the production process is being disclosed. This study empirically analyzes the influence of this fashion product process transparency on the consumer evaluation of the company. According to a survey of 200 Korean respondents, the transparency of the presented fashion firms had a positive effect on corporate trust and purchase intention. It was confirmed that it has. On the other hand, consumer involvement, which has been discussed as an important personal attribute in the associated consumption environment, has no significant moderating effect. In other words, consumers' subjective corporate ethics involvement did not have a significant influence on their corporate transparency evaluation.

Preventing Procurement Fraud in E-purchasing for Indonesian Local Governments

  • ZAHRA, Femilia;ABDULLAH, Muhammad Ikbal;KAHAR, Abdul;DIN, Muhammad;NURFALAH, Nurfalah
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.2
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    • pp.505-511
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    • 2021
  • This study aims to investigate the effects of e-purchasing on increasing transparency, expanding market access, and the efficiency of the government procurement process. This study also investigates how transparency of the procurement process, improved market access and the efficiency of the procurement process in e-purchasing will decrease the level of fraudulent government procurement in Indonesia. The questionnaires were distributed to the Procurement Service Units (ULP) of Local Governments through email. There are currently 542 ULPs in Indonesia based on the data of the Government Procurement Policy Institute (LKPP). However, only 520 ULPs had their email addresses traced, 120 ULP returned the questionnaires and the response rate is lower than it was expected. The data research was analyzed by a structural equation model (SEM) by using WarpPLS 7.0. The results reveal that the e-purchasing effect on the transparency, the expansion of market access, and the efficiency of the government procurement process. The other findings show the negative effect between efficiency in government procurement and fraud in government procurement. The findings of this study suggest that efficiency in the process of government procurement will minimize fraud in government procurement. However, transparency in government procurement and the expansion of market access was not sufficient to minimize fraud in government procurement.

Optical Transparency and Microstructure of $TiO_2-SiO_2$ Binary Aerogels ($TiO_2-SiO_2$ 이성분계 Aerogel의 광학적 투명성과 미세구조)

  • 이종혁;최수영;김창은;김구대;이해욱
    • Journal of the Korean Ceramic Society
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    • v.32 no.3
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    • pp.321-330
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    • 1995
  • Homogeneous and monolithic TiO2-SiO2 binary aerogels were prepared by supercritical drying. Optical transparency was increased with adding acid catalyst during two step hydrolysis and with decreasing water content. These differences in optical transparency were related to microstructures of gel network formed through polycondensation reaction during supercritical drying process, rather than the final composition of aerogel.

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A Study on the Phenomenal Transparency Expression of the Dodong-Seowon using Space Perception (공간지각(空間知覺)에 따라 나타나는 도동서원(道東書院)의 현상적(現象的) 투명성(透明性) 표현(表現)에 관한 연구(硏究))

  • Hwang, Yeung Ju;Kim, Jung Jae
    • Journal of architectural history
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    • v.12 no.3
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    • pp.117-130
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    • 2003
  • Transparency orginated from a visual character of the object recognized to the backside without any obstacle is used as a word explaining the variety of an architectural character from the pre-mordern architecture. Transparency is expressed clearly without using of the material with a permeability like glass in the Korean traditional architecture. Thus the purpose of this study is to analyze an expression of the perceptive transparency focusing on the Dodong Seowon with the phenomenal transparency. In chapter one, the background, purpose and method of study are explained. In chapter two, general concept of transparency is inquired. In the process of searching for the formation of basic background, the characteristic of phenomenal transparency is recognized. In chapter three, the aspect of phenomenal tranparency expression in Korean traditional architecture is inquired. In chapter four, with the characteristics drawn from chapter three, the characteristics of Dodong-Seowon under its phenomenal tranparency are shown. In chapter five, synthetic conclusion is presented.

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Effects of word frequency and semantic transparency on decomposition processes of compound nouns (사용빈도와 의미투명도가 복합명사의 분리처리에 미치는 효과)

  • Lee, Tae-Yeon
    • Korean Journal of Cognitive Science
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    • v.18 no.4
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    • pp.371-398
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    • 2007
  • This study examined effects of word frequency and semantic transparency on decomposition processes of compound nouns by semantic priming task and repetition priming task. In Experiment 1, it was investigated that decomposition process depended on word frequency of compound noun. Semantic priming effects were found In the compound noun's associate rendition consistently, and repetition priming effects were found in the whole rendition as well as in the part condition irrespective of word frequency and SOA. These results implied that compound noun was processed through decomposition process path and direct access path. In Experiment 2, Effects of semantic transparency on decomposition processes of compound nouns were examined. Semantic priming effects were found when compound nouns' associates were presented as primes irrespective of semantic transparency and SOA, and results were the same as experiment 1b in repetition priming task. Results of experiment 1 and 2 implies that compound nouns are interpreted by interactive activation processes of attributes activated by decomposition path and direct access path.

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A Study on the Exhibit Environmental Design through the Transparency of the Cubism (큐비즘에서의 투명성 개념에 의한 전시환경디자인 연구)

  • 김호연
    • Korean Institute of Interior Design Journal
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    • v.13 no.5
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    • pp.154-161
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    • 2004
  • When people visit other countries, the first place to go would be either a museum or an art gallery because it might be the most effective way that people could understand culture and history of the place in a short time. It can be alleged that a museum must be an important cultural space because people can experience their life, history and art there. According to these cultural importance, the purpose of this study is to suggest the environmental design of $\boxDr$Design Museum$\boxUl$ through the Transparency of the Cubism. The Transparency means a capability of transmitting light so that objects on the other side can be seen clearly. The Concept of the Transparency could be taken effects in architecture by overlapping facets or space. By understanding formative properties of the Cubism, which especially focused on Transparency, 1 would like to propose the environment as an art and the exhibition-environment as a way of communication. As it were, the study can be valued as a new approach on condition that formative feature is interpreted with modern terms and the ‘Digital technology’ is not used a tool of representation but a tool of thought in terms of design. Moreover, it has a great significance that formative language of the Cubism will be able to be applied to the environmental design through the experimental and creative design process.

Fabrication and characteristics of ITO thin films on CR39 substrate for transparent OTFT

  • Kwon, Sung-Yeol
    • Journal of Sensor Science and Technology
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    • v.16 no.3
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    • pp.229-233
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    • 2007
  • The indium tin oxide (ITO) films were deposited on CR39 substrate using DC magnetron sputtering. The ITO thin films deposited at room temperature because CR39 substrate its glass-transition temperature is $130^{\circ}C$. The ITO thin films used bottom and top electrode and for organic thin film transparent transistors (OTFTs). The ITO thin film electrodes electrical properties and optical transparency properties in the visible wavelength range (300-800 nm) strongly dependent on volume of oxygen percent. For the optimum resistivity and transparency of the ITO thin film electrode achieved with a 75 W plasma power, 10 % volume of oxygen and a 27 nm/min deposition rate. Above 85 % transparency in the visible wavelength range (300-800 nm) measured without post annealing process and a low resistivity value $9.83{\times}10^{-4}{\Omega}cm$ was measured thickness of 300 nm. All fabrication process of ITO thin films did not exceed $80^{\circ}C$.

Luminance based transparency measurement for ice (조명 정보를 이용한 얼음의 투명도 측정)

  • Bae, Jungho;Park, Minchan;Lee, Jaekeun;Cha, Eui-young
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2009.05a
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    • pp.419-421
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    • 2009
  • The freezing point would be different as the atmospheric pressure and humidity change. So if we can measure the transparency of ice, it should be easy that we approximate a freezing process and estimate the density of ice. This paper presents the method for estimating the transparency of ice in images. First, ice images are mapped to the $CIEL^*a^*b^*$ color space, and we make a new index for the ice transparency by using the average of $L^*$ and RMS(Root Mean Square) Contrast. In this case, the new index is better than the other existing method, i.e, Weber contrast, and Michelson contrast.

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A Study on Information Disclosure Systems and Transparency in Public Organizations (공공기관의 정보공개와 투명성의 관계에 관한 연구)

  • Lee, Hyun Young;Chung, Yeon Kyoung
    • Journal of Korean Society of Archives and Records Management
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    • v.17 no.3
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    • pp.97-114
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    • 2017
  • The purpose of this study is to analyze whether, in public organizations, a significant relationship can be found between transparency and information disclosure systems. The study also aims to analyze how the relationship has changed and whether political regimes and organization type matter for such changes. The meaning of information disclosure and the concept of transparency were reviewed through existing literature, the status of which was analyzed using related statistical data. Using a decade of disclosure rate and integrity index data from 2003 to 2013, the correlation between those two variables by political regimes and organization type was analyzed. To improve the information disclosure system and transparency in public organizations, ensuring the documentation of work process, providing the consumer with the information that he/she wants, and institutionalizing systems to evaluate transparency are important. The results of this study will be used as a basic material for understanding the relationship between the information disclosure system and transparency.