• Title/Summary/Keyword: Process Quality Interpretation

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Diagnostic Framework for Performance Measurement Practices of Public Broadcasting (공영방송 성과측정관행의 진단 틀)

  • Min, Jae-H.
    • Korean Management Science Review
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    • v.26 no.1
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    • pp.137-159
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    • 2009
  • An organizational performance measurement practice is a function of performance measurement system and performance management system they are currently employing, and its quality is determined by evaluating the followings in a comprehensive manner: first, if they are measuring right things; second, if they are measuring in a right way; third, if they are actively facilitating a process of data collection, structuring, analysis, interpretation, and dissemination; and fourth, if they are using performance measurement results for the primary purposes of performance measurement. This study proposes a diagnostic framework for evaluating the performance measurement practices of public broadcasting which include the qualities of performance measurement and performance management, and develop a structured questionnaire for that purpose. The framework proposed in this study does not serve only as a useful tool for public broadcasting to revise their respective performance measures and performance measurement systems, but it also make their respective performance measurement practices a strategic management tool as well as an operational management one.

Application of Quality Statistical Techniques Based on the Review and the Interpretation of Medical Decision Metrics (의학적 의사결정 지표의 고찰 및 해석에 기초한 품질통계기법의 적용)

  • Choi, Sungwoon
    • Journal of the Korea Safety Management & Science
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    • v.15 no.2
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    • pp.243-253
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    • 2013
  • This research paper introduces the application and implementation of medical decision metrics that classifies medical decision-making into four different metrics using statistical diagnostic tools, such as confusion matrix, normal distribution, Bayesian prediction and Receiver Operating Curve(ROC). In this study, the metrics are developed based on cross-section study, cohort study and case-control study done by systematic literature review and reformulated the structure of type I error, type II error, confidence level and power of detection. The study proposed implementation strategies for 10 quality improvement activities via 14 medical decision metrics which consider specificity and sensitivity in terms of ${\alpha}$ and ${\beta}$. Examples of ROC implication are depicted in this paper with a useful guidelines to implement a continuous quality improvement, not only in a variable acceptance sampling in Quality Control(QC) but also in a supplier grading score chart in Supplier Chain Management(SCM) quality. This research paper is the first to apply and implement medical decision-making tools as quality improvement activities. These proposed models will help quality practitioners to enhance the process and product quality level.

A Study on the Development of the Communality Model of Service Quality for the Non-face-to-face and Face-to-face Automobile Insurance Market in China (중국 비대면 및 대면 자동차 보험 시장의 서비스 품질 공통모델 개발 연구)

  • Kwak, Young Sik;Han, Kang-il;Koo, Ja Kyung;Hong, Jae Won;Nam, Yoon Jung;Pak, Ji Young
    • Journal of Korean Society for Quality Management
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    • v.50 no.3
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    • pp.387-405
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    • 2022
  • Purpose: This study aims to develop a communality model to measure the service quality that the customers encounter on face-to-face and non-face-to-face automobile insurance before and after insurance purchase. Methods: For these purposes, we conduct a five-step program to develop a comprehensive communality model to measure service quality except insurance purchase channels. Results: As a result, we find five communality factors: value-added service for automobile maintenance, value-added service for drivers, quickness, dispatch service, and convenience of the service process. And the relative importance of service quality factors was in the order of value-added service for drivers, the convenience of the service process, quickness, and dispatch service, respectively. Conclusion: This study developed the opportunities to enhance service quality to attract customers. And it contributes to the academic literature by reporting the industry-specific service quality model, which maintains a theoretical gap in the online and offline automobile insurance industry.

The Effects of Welding Process Parameters on Weld bead Width in GMAW Processes (GMAW 공정 중 용접 변수들이 용접 폭에 미치는 영향에 관한 연구)

  • 김일수;권욱현;박창언
    • Journal of Welding and Joining
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    • v.14 no.4
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    • pp.33-42
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    • 1996
  • In recent years there has been a significant growth in the use of the automated and/or robotic welding system, carried out as a means of improving productivity and quality, reducing product costs and removing the operator from tedious and potentially hazardous environments. One of the major difficulties with the automated and/or robotic welding process is the inherent lack of mathematical models for determination of suitable welding process parameters. Partial-penetration, single-pass bead-on-plate welds were fabricated in 12mm AS 1204 mild steel flats employing five different welding process parameters. The experimental results were used to develop three empirical equations: curvilinear; polynomial; and linear equations. The results were also employed to find the best mathematical equation under weld bend width to assist in the process control algorithms for the Gas Metal Arc Welding(GMAW) process and to correlate welding process parameters with weld bead width of bead-on-plates deposited. With the help of a standard statistical package program. SAS, multipe regression analysis was undertaken for investigating and modeling the GMAW process, and significance test techniques were applied for the interpretation of the experimental data.

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A Study of Nitrification Kinetics in the Biofilter Process for Aquaculture Water Treatment: A Review (양식 수처리를 위한 생물막 공정에서 질산화 영향인자에 대한 고찰)

  • Park, Noh Back;Park, Mi Seon;Lee, Jin Hwan;Myeong, Jeong In
    • Korean Journal of Fisheries and Aquatic Sciences
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    • v.46 no.6
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    • pp.675-681
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    • 2013
  • There have been many studies on biofilter process regarding satisfactory water quality and the operational conditions of Recirculating Aquaculture Systems (RAS). For effective nitrification processes, it is necessary to dynamically identify and apply nitrifying microorganisms. Physical, chemical and biological processes concerning biofilms can be applied and influential factors including substrate, dissolved oxygen concentrations, organic matter, temperature, pH, alkalinity, salinity and mixing velocity intensity need to be considered. Also, designing and managing the process based on the dynamic interpretation of these factors are prerequisites for engineering applications of the biofilter process. This paper draws on current literature on the kinetics of nitrification of biofilms in the biofilter process. Influential factors for nitrification are crucial during the biofilter process and are expected to be critical in informing the design and operation of recirculating aquaculture systems.

The Influence of the Detonation Velocity of Explosive in Blasting (화약의 폭속이 발파에 미치는 영향 검토)

  • Lee Seung-Chan
    • Explosives and Blasting
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    • v.23 no.3
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    • pp.43-56
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    • 2005
  • The defoliation velocity is tile rate of propagation of a detonation in an explosive. An explosive's velocity of defoliation(VOD) can be used to indicate a number of important characteristics regarding the product's performance under specific field and test conditions. Also, it is useful quality monitoring technique and call be measured accurately and easily at borehole and testing sites. This paper discusses the relevance of the detonation velocity of explosives in blasting. Attempts were made to classify detonation velocities and offer an interpretation of blasting process which will be useful to blasting engineers. But it was found that there is not necessarily a direct relationship between defoliation velocity and explosive quality or efficiency.

Development and Prospects of Environmental Health Indicators in Korea (우리나라 환경보건지표 개발현황과 전망)

  • Lee, Young-Mee;Jung, Soon-Won;Choi, Wookhee;Park, Kyung-Hwa;Lee, Chul-Woo;Yu, Seung-Do;Park, Choong-Hee
    • Journal of Environmental Health Sciences
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    • v.42 no.5
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    • pp.293-301
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    • 2016
  • Objectives: This paper presents the current development progress of environmental health indicators (EHIs) in the Republic of Korea and discusses the utilization, limitations and prospects of EHIs. Methods: The development process and assessment criteria of EHIs were established based on the DPSEEA (Driving force-Pressure-State-Exposure-Effect-Action) framework with reference to that of the World Health Organization-Europe. In order to explore the applicability of EHIs, a case study was performed to compare the atmospheric environmental health status between the Republic of Korea and European region countries using six indicators. Results: Through the development process, 23 indicators in five areas including air quality, indoor air quality, climate change, chemicals, and water quality were developed, mostly using national statistical data. As a result of the case study comparing environmental health indicators in air quality between the Republic of Korea and Europe, it could be useful to understand the different situation of air pollution source, emission, exposure and health effects. Conclusion: In order for EHIs to compare environmental health status and be used as an environmental health policy development tool for vulnerable areas and related factors, it is necessary to develop further indicators for various issues other than air quality and conduct additional research on their interpretation and related implications, such as policy implementation effects.

An Analysis of Elementary Science-gifted Students' Argumentation during Small Group Science Inquiry using Concept Cartoon (개념 만화를 활용한 소집단 과학 탐구활동에서 나타난 초등과학 영재 학생들의 논증활동 분석)

  • Choi, Gwon Yong;Yoon, Hye-Gyoung
    • Journal of Korean Elementary Science Education
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    • v.33 no.1
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    • pp.115-128
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    • 2014
  • Students' argumentation during science inquiry should be regarded important as it could help students to make meaningful connections between theories and experiments and to make scientific claims based on evidences. In this study, elementary science-gifted students' argumentation during small group inquiry was analyzed according to inquiry process. There were three stages of argumentation during students' inquiry. The first argumentation was to predict what would happen(Prediction stage). In this stage, the scientific problem was presented by concept cartoon as a way to start and to facilitate students' argumentation. The second argumentation was to design an experiment to solve the problem(Planning stage) and the third was to interpret the result of experiment(Interpretation stage). The discourse move, level of grounds and their relationship were analyzed to find the characteristics of argumentation during science inquiry. In terms of discourse move, 'Asking for opinion' was the most frequent whereas 'Claim' or 'Rebuttal' were rare. Students tended to listen to or ask others' opinion rather than provide their own claims or critics on others' opinion. 'Rebuttal' was shown a few times only during prediction and planning stage. There was no single 'Rebuttal' during interpretation stage. Students tended to easily accept or agree other student's interpretation of data instead of arguing their own ideas. In terms of level of grounds, students mostly provided their ideas without any attempt to justify their position. Especially during planning stage, students tended to suggest or decide ways of measuring or controlling variables without any grounds. They used evidences only a few times during prediction stage. In terms of relation between discourse move and level of grounds, students provided grounds most frequently when they dispute others' claims. The level of grounds were higher when they advocate or clarify their own or others' ideas than when they claim their ideas. The result of this study showed that the quality of elementary science-gifted students' argumentation during science inquiry was undesirable in many ways. Implications for scaffolding and facilitating argumentation during science inquiry were discussed.

A Study on the Sound Quality of Passenger Cars (자동차 실내 소음의 음질 연구)

  • 김정우;최종대;허정기;변언섭
    • Proceedings of the Korean Society for Noise and Vibration Engineering Conference
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    • 1998.04a
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    • pp.94-101
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    • 1998
  • This paper presents the psychoacoustic analyses on the vehicle interior, noise generated when accelerating. Following the objective quantification for vehicle noises of different classes, the subjective decision process by the jury test is adopted to interrelate these results based on two different approaches. In particular, the paired comparison method is employed in assessing the sound quality in terms of the quietness, the powerfulness, and the pleasantness of the human auditory sensation. Special attention is paid to the physical interpretation of psychoacoutic parameters and their interrelation to the subjective assessment scores. In order to ensure the integrity of statistics of the survey, various tests are performed. The results show that the consistency of the "quiet" sensation is far higher than that of the "powerful" and the "pleasant" sensations. Also, it is found that the most significant parameter determining these feelings turns out to be the inherent loudness of the noise instead of the conventional indicators such as the weighted sound pressure level. It may be concluded that the psychoacoustic analysis offers more realistic evaluation for vehicle noise and assists the improvement of NVH more efficiently.ement of NVH more efficiently.

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Development of Financial Effect Measurement(FEM) Models for Quality Improvement and Innovation Activity (품질개선 및 혁신활동에서 재무성과 측정모형의 개발)

  • Choi, Sungwoon
    • Journal of the Korea Safety Management & Science
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    • v.17 no.1
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    • pp.337-348
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    • 2015
  • This research introduces the Financial Effect Measurement (FEM) models which measures both the improvement and the innovation performance of Quality Control Circle (QCC) and activities of Six Sigma. Concepts and principle of Comprehensive Income Statement (CIS), Balanced Scorecard (BSC), Time-Driven Activity Based-Costing (TDABC) and Total Productive Maintenance (TPM) are applied in order to develop the 4 FEM models presented in this paper. First of all, FEM using CIS depicts the improvement effects of production capacity and yield using relationships between demand and supply, and line balancing efficiency between bottleneck process and non-bottleneck processes. Secondly, cause-and-effect relation of Key Performance Indicator (KPI) is used to present Critical Success Factor (CSF) effects for QC Story 15 steps of QCC and DMAIC (Define, Measure, Analyze, Improve, and Control) of Six Sigma. The next is FEM model for service management innovation activities that uses TDABC to calculate the time-driven effect for improving the indirect activities according to the cost object. Lastly, FEM model for TPM activities presents the interpretation of improvement effect model of TPM Capital Expenditure (CAPEX) and Operating Expenditure (OPEX) maintenance using profit, cash and Economic Added Value (EVA) as metrics of enterprise values. To better understand and further investigate FEMs, recent cases on National Quality Circle Contest are used to evaluate new financial effect measurement developed in this paper.