• Journal of the Korean Operations Research and Management Science Society
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• v.40 no.4
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• pp.83-105
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• 2015

Taxi, one of the passenger services, is an essential transportation system in our society. In spite of the importance of taxi service, deterioration of the service quality is continuously reported. In particular, taxi service failures due to traffic accidents have emerged as the most serious social problem which may incur a considerable amount of social costs. In this study, we focus on analyzing the causes of service quality deterioration-traffic accidents of both corporately owned and privately owned taxies in Seoul. The research objective is to find out the determinants of service quality deterioration of Taxi industry and to suggest policies for improving the taxi service in Seoul. We collected the archival data from KTSA (Korea Transportation Safety Authority) and ODP (Open Data Portal), which span from 2005 to 2014. Hierarchical regression analyses and a set of mediation tests are conducted. The root factors inducing traffic accidents of taxies are divided into competitive, and profitability factors. The statistical results indicate that the accident ratio per taxi is not only affected by competitive/profitability factors such as number of active taxi drivers, number of bus passengers, and taxi fare, but also mediated by the traffic violation ratio. To alleviate the current problems with taxi service in Seoul, we conclude that the number of taxies be reduced and the taxi fare be increased. Finally, we suggest several policies to improve the endemic taxi industry problems, over-supply and the low profitability by enhancing the linkage between service quality and profitability.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.33 no.4
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• pp.1571-1580
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• 2013

This study analyzes the relative efficiences through satisfaction on taxi services of thirty-one cities and counties in Gyeonggi Province. The DEA (Data Envelopment Analysis) is used to measure efficiencies on the privately owned taxies and the corporate taxies respectively. Efficiency in the DEA is measured relative to the highest observed performance rather than against some average. Pyeongtaek, Pocheon, Osan, Yangpyeong, and Gapyeong have the highest efficiency in the private owned taxies. And Pyeongtaek, Pocheon, Osan, and Gapyeong have the highest one in the corporate taxies. These cities and counties have the ability to use less resources for equal efficiency relative to others. Rank-sum test proves that there is no statistical difference in efficiency between the privately owned taxies and the corporation owned taxies.