• Journal of Distribution Science
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• v.7 no.2
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• pp.89-119
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• 2009

The purpose of this research is showing an appropriate way of maximizing customer service and establishing VOC system by analyzing different voices from complaining customers as well as loyal customers. This research is also aimed at figuring out how companies can implement effective service marketing methods in the field complying with customers' needs and how they can survive in the competition. The range of research is confined to 5 marketing companies and their web-sites on which customers can get logged and directly post their claims. These web-sites showed how those 5 companies cope with customer claims. A questionnaire research was made in A's store to evaluate customer satisfaction. These are conclusions drawn by this research. First, prompt reactions of sincerity to customers' claims contribute to building favorable corporate images. Second, the preference to VOC channels varies with age and sex. Marketers should implement respectively different channels for customers under age 30 and those over age 40. Women have a tendency to prefer instant phone conversations and want to have their claims well listened to. Third, a series of shift in customer trend drives companies into establishing their own interactive VOC systems based on customers' preferences. Customer-oriented management has become a key factor for survival in recent intensely competitive market situation, as the web-based e-commerce market has been rapidly growing accompanied with a dramatic advance of network marketing methods. This research suggests some practical methods to establish a customer-oriented VOC system that can be easily adopted in the field.

• The Journal of the Korea Contents Association
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• v.16 no.1
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• pp.190-203
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• 2016

Based on the premise that a systematic career process was one of the essential elements of successful task performance both for individuals and the organization in the field of social welfare, this study set out to empirically analyze factors influencing the career commitment of social workers at a multidimensional level and provide practical implications for the directionality of career management on the basis of data with theoretical and statistical accuracy. For those purposes, the study collected individual and organizational characteristics data from 787 social workers at 46 agencies through a structured questionnaire and analyzed influential factors through the multilevel analysis technique by taking organizational effects into account. The analysis results show that explanations by the organization characteristics recorded significant 15% in the total variance of career commitment and that its influential factors included such significant variables as the protean career attitude, desire for growth, human network, and self-efficacy at the individual level and also the qualification compensation system at the organizational level. The study then proposed and discussed integrated practice strategies between individuals and agencies as the measures to promote career success through the activation of individual factors based on the consideration of organizational effects such as the application of an employee assistant program, provision of incentives to professional career development, and shift to a learning organization.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.6
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• pp.664-668
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• 2018

Free-standing structures that are especially high are more likely to receive brain attacks caused by lightning. Since special structures are generally part of national industrial structures, lightning strikes mostly cause socio-economic damage. Lightning protection facilities are installed to prevent such lightning damage, but in 2015, support cables on West Sea bridges were hit by lightning, causing a lot of economic damage. Accordingly, the design of a lightning protection system shall establish protective measures after analyzing the risk of debris falling onto the structure. In this thesis, lightning strikes are analyzed directly in relation to the modeling system that operates the actual information collection system for lightning strikes, depending on the location of the tall, free-standing structures, and practical lightning hazard information is provided by a meteorological station. In addition, we propose monitoring and applying a probability correction rate to the calculation of the lightning risk based on the number of lightning strikes directly reaching the ground in order to obtain an effective lightning risk assessment.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.9 no.4
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• pp.824-831
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• 2005

Past corporaion's network security system is single security solution, or mixed several ways, but there was inefficient system because doing not get into organic link But, constructed more strong security system by ESM enterance on. ESM uses way to integrate of each agent to manage easily various kinds security solution. That is, it is system that connect system of existent VPN, FireWall, IDS and so on configurationally depending on security policy and manage. ESM is security system that is developed more than existent security system. But, practical use of network and the development speed of technology being increasing with the mon faster speed, is heightening the level more as well as dysfunction of information crime and so on. Many improvements are required at ESM system, this research wished to make up for the weak-point in the ESM system about interior security. Studied on structure of security solution that is basis of security policy. VPN, Firewall, IDS's link that is main composition of existing security system analysis, reconstructed. And supplemented security of ESM system itself. Establish imaginary intrusion and comparative analysis access data that apply each Telnet Log analysys IDS existent ESM system and proposed ESM system comparative analysis. Confirm the importance of interior security and inspected security of proposed system.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.10 no.5
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• pp.45-62
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• 2015

Entrepreneurial Orientation (EO hereafter) can be described as firm level entrepreneurial tendencies. Initially Miller(1983) clarifies the construct of EO, and defines an "entrepreneurial firm as one that engages in product marketing innovation, undertakes somewhat risky ventures, and is first to come up with proactive innovations, beating competitors to the punch". After Miller (1983), Covin & Slevin(1989) adopted EO as a uni-dimensional construct, and insisted that these three dimensions can be combined into a single scale. Since Covin & Slevin(1991), researchers including Lumpkin & Dess(1996) have explored the usefulness of EO. However not many attempts have been tried to summarize the results of previous empirical researches, and to suggest future research directions. To examine and find implications, current study classified the effects of EO as 1) main and mediating effects, 2) moderating effect, 3) other effects, and provide theoretical and empirical validation of EO, which suggested by Miller(2011). After analyzing research results published in major international and Korean journals in each research domain, current paper summarizes and evaluates previous research results, and then suggests research directions for the future. In doing so, we hope to provide some theoretical and practical insight for management of small and medium sized firms.

• Journal of Korea Water Resources Association
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• v.46 no.1
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• pp.35-45
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• 2013

The aim of study is to present how to estimate and use the FRI (Flood Risk Index) for classifying area zones based on regional flooding risk in terms of the integrated flood risk management. To estimate the FRI at a spatial resolution of city/county/town units for the Nakdong River Watershed, the 17 representative flood indexing factors are carefully selected for the three flood indexes, such as PI (Pressure Index), SI (State Index), and RI (Response Index) under the P-S-R (Pressure-State-Response) classification system. Because flood indexing factors are measured at different scales and units, they are transformed into a common domain by the T-Score normalization technique. The entropy weight coefficient method is also applied to calculate the weight of flood indexing factors in order to reduce subjective judgement on the effect of weight coefficients. The three flood indexes of PI, SI, and RI are integrated for an overall value of the FRI to evaluate the flood risk of districts. To examine the practical application of the proposed FRI, the FRI results with/without the weight coefficients are compared with flooding zones of natural disaster risk areas officially announced in 2010. It is expected that the FRI ensured by full verification can make regional protection plans against flooding disasters with respect to causes and characteristics of past floods.

• Journal of Korea Water Resources Association
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• v.35 no.5
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• pp.525-539
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• 2002

Effects of Yongdam Dam discharge conditions on water quality of the Keum River and Daechung Lake inflow were analyzed for various scenarios using WASP5 water quality model. Three different groups of scenarios were tested: 1) Two different weather conditions; the lowest flow year and the highest flow year since the beginning of Daechung Dam operation in 1981, 2) Fine discharge flow rates; 5.4, 8.9, 12.4, 16.4 ㎥/s and field observed flow during the study period, 3) Three conditions of discharge water quality; first grade, second grade by Korean water quality standard and field observed water quality. Effect of changes in Yongdam Dam discharges was greater for dry year. The increase of discharge from the Yongdam Dam will improve water quality of downstream areas only when the water quality of the discharge is equal or better than that of downstream areas. Field observed water qualify data show that BOD concentrations are lower than first grade level but TN and TP concentrations are exceeding 5th and 3rd grade level in Korean standard, respectively. Considering that nutrient control methods in watershed areas of Yongdam dam are limited, it is expected that nutrient concentrations from Yongdam Dam discharge will be higher than 2nd grade water quality standard level. Therefore, it would be important to develop practical management strategies in the watershed area of Yongdam Dam based on field conditions for conservation of water quality in downstream areas.

• Journal of Practical Engineering Education
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• v.12 no.1
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• pp.163-176
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• 2020

Promoting job growth and quality has been central to developing countries to reduce poverty for decades. In this regard, Nepal is not unique in its need to develop effective TVET programme as it is considered showing positive association with workforce development and productivity. While the copious academic literature has highlighted upon staff training programme in general education, it encounters lack of adequate attention in the field of TVET education. The purpose of the study is to identity and prioritise the professional development needs for the teachers of TVET sector in Nepal. A sample(N=317) of Nepalese teachers from seven provinces were asked to answer the scale. The Borich needs assessment model was employed to assess the perceived level of importance and present preferred training modules among 29 teaching subjects. Moreover, a quadrant analysis using 2×2 matrix was used as a diagnostic tool to denote overriding training topics. The result shows that following competence skills constructs were perceived to be in high need of enhancement as well as in existence of discrepancies: 'occupational characteristics of TVET trainer', 'training needs analysis and curriculum development', 'curriculum development based on national competence standard(NCS)', and 'Institution management evaluation'.

• Journal of Practical Engineering Education
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• v.12 no.1
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• pp.117-125
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• 2020

According to the government's smart factory promotion project for small and medium-sized enterprises, more than 10,000 intelligent factories are scheduled or already built in the country and the government-led goal is to nurture 100,000 skilled workers by 2022. Smart Factory introduces numerous types of education and training courses from the supplier's point of view, such as training institutions belonging to local governments, some universities, and public organizations, in the form of an efficient resource management system and ICT technology convergence in the automated manufacturing equipment. The lack of linkage with the NCS, the standard for training, seems to have room for rethinking and direction. Results of survey is provided for the family companies of K-University in the metropolitan area and Chungnam area, and analyzes job demands by identifying whether or not they want to introduce smart factories. Defining the practitioners who will serve as a window for the introduction of smart factory technology within the company, setting up a training goal in consideration of the career path, and including the level of training required competency units, optional competency units, and training time suitable for introducing and operating smart factories. Author would like to present an NCS-based qualification design plan.

• Journal of the Korean Institute of Traditional Landscape Architecture
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• v.32 no.4
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• pp.85-93
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• 2014

Although the Chungmak village, Gyeokpo-ri, Buan-gun is a small seashore village, it's an important place that has the largest ancient maritime ritual sites in Korea. This 'Chungmak-dong Ritual Site'(5~6 century, Baekje of the Three-kingdom period) was located in the Dangsan forest of Black Pine (Pinus thunbergii) Colony, and that has a significant meaning concerned with Dangsan forest's origin. Chungmak village located in the Scenic Site # 13 named 'Chaeseokgang and Jeokbyeokgang coastal cliff in Buan', and have retained the Jeollabuk-do Tangible Cultural Property # 58 named 'Suseongdang', the Natural Monument # 123 named 'Machilus community in Gyeokpo-ri, Buan'. The 'Suseongdang Gaeyang Grandmother Dangsinje (Village Ritual)' which is Dangsan ritual has been held every year by village residents. The practical management of Suseongdang and Machilus community has been conducted by village residents. In this study, the landscape characteristics of the Dangsan forest were investigated including neighborhood elements such as Bibo forest, seashores, and farm fields. The conservation of cultural landscape was thought to be achieved by designating 'Protected Area of Sacred Natural Sites'. The Dangsan forest ought to be recognized for their valuable landscape characteristics. It should be managed as a protected area and a sacred natural sites in order to be registered as a World Cultural Heritage.