A Study on the Mediating Effect of Self-Efficacy in the Relationship between Self-leadership and Customer Orientation: Focusing on Airline Cabin Crew (셀프리더십과 고객지향성의 관계에서 자기효능감의 매개효과: 항공사 객실승무원 중심으로)
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- Journal of Korean Society for Quality Management
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- v.50 no.3
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- pp.441-457
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- 2022