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The Effects of Psychological Contract Violation on OS User's Betrayal Behaviors: Window XP Technical Support Ending Case (심리적 계약 위반이 OS이용자의 배신 행동에 미치는 영향: 윈도우 XP 기술적 지원서비스 중단 사례)

  • Lee, Un-Kon
    • Asia pacific journal of information systems
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    • v.24 no.3
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    • pp.325-344
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    • 2014
  • Technical support of Window XP ended in March, 8, 2014, and it makes OS(Operating System) users fall in a state of confusion. Sudden decision making of OS upgrade and replacement is not a simple problem. Firms need to change the long term capacity plan in enterprise IS management, but they are pressed for time and cost to complete it. Individuals can not help selecting the second best plan, because the following OSs of Window XP are below expectations in performances, new PC sales as the opportunities of OS upgrade decrease, and the potential risk of OS technical support ending had not announced to OS users at the point of purchase. Microsoft as the OS vendors had not presented precaution or remedy for this confusion. Rather, Microsoft announced that the technical support of the other following OSs of Wndow XP such as Window 7 would ended in two years. This conflict between OS vendor and OS users could not happen in one time, but could recur in recent future. Although studies on the ways of OS user protection policy would be needed to escape from this conflict, few prior studies had conducted this issue. This study had challenge to cautiously investigate in such OS user's reactions as the confirmation with OS user's expectation in the point of purchase, three types of justice perception on the treatment of OS vendor, psychological contract violation, satisfaction and the other betrayal behavioral intention in the case of Window XP technical support ending. By adopting the justice perception on this research, and by empirically validating the impact on OS user's reactions, I could suggest the direction of establishing OS user protection policy of OS vendor. Based on the expectation-confirmation theory, the theory of justice, literatures about psychological contract violation, and studies about consumer betrayal behaviors in the perspective of Herzberg(1968)'s dual factor theory, I developed the research model and hypothesis. Expectation-confirmation theory explain that consumers had expectation on the performance of product in the point of sale, and they could satisfied with their purchase behaviors, when the expectation could have confirmed in the point of consumption. The theory of justice in social exchange argues that treatee could be willing to accept the treatment by treater when the three types of justice as distributive, procedural, and interactional justice could be established in treatment. Literatures about psychological contract violation in human behaviors explains that contracter in a side could have the implied contract (also called 'psychological contract') which the contracter in the other side would sincerely execute the contract, and that they are willing to do vengeance behaviors when their contract had unfairly been broken. When the psychological contract of consumers had been broken, consumers feel distrust with the vendors and are willing to decrease such beneficial attitude and behavior as satisfaction, loyalty and repurchase intention. At the same time, consumers feel betrayal and are willing to increase such retributive attitude and behavior as negative word-of-mouth, complain to the vendors, complain to the third parties for consumer protection. We conducted a scenario survey in order to validate our research model at March, 2013, when is the point of news released firstly and when is the point of one year before the acture Window XP technical support ending. We collected the valid data from 238 voluntary participants who are the OS users but had not yet exposed the news of Window OSs technical support ending schedule. The subject had been allocated into two groups and one of two groups had been exposed this news. The data had been analyzed by the MANOVA and PLS. MANOVA results indicate that the OSs technical support ending could significantly decrease all three types of justice perception. PLS results indicated that it could significantly increase psychological contract violation and that this increased psychological contract violation could significantly reduce the trust and increase the perceived betrayal. Then, it could significantly reduce satisfaction, loyalty, and repurchase intention, and it also could significantly increase negative word-of-month intention, complain to the vendor intention, and complain to the third party intention. All hypothesis had been significantly approved. Consequently, OS users feel that the OSs technical support ending is not natural value added service ending, but the violation of the core OS purchase contract, that it could be the posteriori prohibition of OS user's OS usage right, and that it could induce the psychological contract violation of OS users. This study would contributions to introduce the psychological contract violation of the OS users from the OSs technical support ending in IS field, to introduce three types of justice as the antecedents of psychological contract violation, and to empirically validate the impact of psychological contract violation both on the beneficial and retributive behavioral intentions of OS users. For practice, the results of this study could contribute to make more comprehensive OS user protection policy and consumer relationship management practices of OS vendor.

Analysis of Major Factors of Window Work in Construction Phase Considering Recurrence of Defects in the Maintenance Phase (유지관리단계의 하자 재발생을 고려한 창호공사 시공단계의 중점관리요소 분석)

  • Jeong, U Jin;Kim, Dae Young;Lim, Jeeyoung;Park, Hyun Jung
    • Journal of the Korea Institute of Building Construction
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    • v.21 no.6
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    • pp.653-664
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    • 2021
  • As the construction standards for energy-saving eco-friendly housing have recently been strengthened, the proportion of window work has increased with the demand for high-efficiency housing. Windows have high frequency of use, and there is the potential for many defects to occur depending on the characteristics of construction. According to a government agency's survey of defects in public rental apartment housing, defects in the windows work accounted for the highest portion of complaints received. Accordingly, related previous studies were considered, and it was found that the existing studies in Korea lacked research that reflected the construction characteristics of window work and the importance of maintenance. In addition, existing overseas studies considered both the constructor and the resident's position, considering the cost aspect together, and showed a trend of structuring the relationship between defects and causes. Therefore, this study will analyze the causes of defects that can occur in the construction phase of the windows work, reflect the construction characteristics, and derive major factors that consider the importance of maintenance based on the possibility of recurrence after repairing defects. Ultimately, this research will contribute to preventing defects in the construction phase and reducing maintenance costs by presenting a highly effective defect management plan through selecting the major factors for each defect type that can be intuitively judged by analyzing the causal relationship between defect types and causes.

Gesture Recognition by Analyzing a Trajetory on Spatio-Temporal Space (시공간상의 궤적 분석에 의한 제스쳐 인식)

  • 민병우;윤호섭;소정;에지마 도시야끼
    • Journal of KIISE:Software and Applications
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    • v.26 no.1
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    • pp.157-157
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    • 1999
  • Researches on the gesture recognition have become a very interesting topic in the computer vision area, Gesture recognition from visual images has a number of potential applicationssuch as HCI (Human Computer Interaction), VR(Virtual Reality), machine vision. To overcome thetechnical barriers in visual processing, conventional approaches have employed cumbersome devicessuch as datagloves or color marked gloves. In this research, we capture gesture images without usingexternal devices and generate a gesture trajectery composed of point-tokens. The trajectory Is spottedusing phase-based velocity constraints and recognized using the discrete left-right HMM. Inputvectors to the HMM are obtained by using the LBG clustering algorithm on a polar-coordinate spacewhere point-tokens on the Cartesian space .are converted. A gesture vocabulary is composed oftwenty-two dynamic hand gestures for editing drawing elements. In our experiment, one hundred dataper gesture are collected from twenty persons, Fifty data are used for training and another fifty datafor recognition experiment. The recognition result shows about 95% recognition rate and also thepossibility that these results can be applied to several potential systems operated by gestures. Thedeveloped system is running in real time for editing basic graphic primitives in the hardwareenvironments of a Pentium-pro (200 MHz), a Matrox Meteor graphic board and a CCD camera, anda Window95 and Visual C++ software environment.

Potential Exposure of Indoor Air Pollutants inside Vehicle for Professional Taxi Drivers (영업용 택시 운전자들의 공기오염물질 노출평가)

  • Yang Won-Ho;Kim Dae-Won;Kim Young-Hee;Kim Jong-Oh
    • Journal of environmental and Sanitary engineering
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    • v.20 no.4 s.58
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    • pp.69-75
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    • 2005
  • Professional taxi driver exposure to indoor air pollutants has been a subject of concern in recent years because of higher levels of air pollutants, comparing to the surrounding atmosphere. This study evaluated the potential exposure to respirable suspended particulate (RSP), nitrogen dioxide $(NO_2)$ and volatile organic compounds (VOCs; benzene and toluene) for professional taxi drivers inside each of 10 vehicles in Pusan, comparing weekday (Monday and Thursday) and weekend (Saturday). Indoor mean concentrations of RSP inside vehicle were $53.88\;ug/m^3\;and\;75.52\;ug/m^3$ on weekday and weekend, respectively. Measured indoor $NO_2$ concentrations were 28.32ppb and 40.69 ppb, respectively. Benzene and toluene mean concentrations inside vehicle were 5.41 ppb and 11.36 ppb, respectively. Considering no smoking of taxi drivers inside vehicle, closed window in winter, and increased usage of taxi on weekend, source of indoor air pollutants inside taxi might be mainly suggested from the number of passenger's carried, faulty exhaust systems, and engine and carburetor evaporative emissions.

Timing Window Shifting by Gate Sizing for Crosstalk Avoidance (크로스톡 회피를 위한 게이트 사이징을 이용한 타이밍 윈도우 이동)

  • Lee, Hyung-Woo;Jang, Na-Eun;Kim, Ju-Ho
    • Proceedings of the IEEK Conference
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    • 2004.06b
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    • pp.581-584
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    • 2004
  • This paper presents an efficient heuristic algorithm to avoid crosstalk which effects to delay of CMOS digital circuit by downsizing and upsizing of Gate. The proposed algorithm divide into two step, step1 performs downsizing of gate, step2 performs upsizing, so that avoid adjacent aggressor to critical path in series. The proposed algorithm has been verified on LGSynth91 benchmark circuits and Experimental results show an average $8.64\%$ Crosstalk Avoidance effect. This result proved new potential of proposed algorithm.

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Widely Tunable Adaptive Resolution-controlled Read-sensing Reference Current Generation for Reliable PRAM Data Read at Scaled Technologies

  • Park, Mu-hui;Kong, Bai-Sun
    • JSTS:Journal of Semiconductor Technology and Science
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    • v.17 no.3
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    • pp.363-369
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    • 2017
  • Phase-change random access memory (PRAM) has been emerged as a potential memory due to its excellent scalability, non-volatility, and random accessibility. But, as the cell current is reducing due to cell size scaling, the read-sensing window margin is also decreasing due to increased variation of cell performance distribution, resulting in a substantial loss of yield. To cope with this problem, a novel adaptive read-sensing reference current generation scheme is proposed, whose trimming range and resolution are adaptively controlled depending on process conditions. Performance evaluation in a 58-nm CMOS process indicated that the proposed read-sensing reference current scheme allowed the integral nonlinearity (INL) to be improved from 10.3 LSB to 2.14 LSB (79% reduction), and the differential nonlinearity (DNL) from 2.29 LSB to 0.94 LSB (59% reduction).

Performance Evaluation of the Wall-Type BIPV System Based on the Energy Consumption Unit - A Study for University Lecture Building - (에너지 소비 원단위를 기초로 한 벽면부착형 BIPV 시스템의 성능평가에 관한 연구 - 대학교 강의동 건축물을 대상으로 -)

  • Lee, Kang-Guk;Seo, Won-Duck;Hong, Won-Hwa
    • Journal of the Korean Institute of Educational Facilities
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    • v.18 no.6
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    • pp.25-32
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    • 2011
  • The building integrated photovoltaic(BIPV) system has a double advantage that it reduces costs for exterior materials and PV panels. It allows the construction of a low-energy building without the need for the additional installation space. At the construction planning stage, however, it requires sufficient evaluation on the efficiency and performance. This study was performed to promote the distribution of photovoltaic power generation system by estimating the potential photovoltaic power generation capacity of the BIPV system installed on the university lecture building and by evaluating the characteristics and performances of window, spandrel and combined attachment types via the simulation of generation capacity per unit area.

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M/G/1 복수 휴가 모델을 이용한 IEEE 802.16e 무선 MAN 수면모드 작동에 대한 성능분석

  • Jeong, Seong-Hwan;Hong, Jeong-Wan;Jang, U-Jin;Lee, Chang-Hun
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2007.11a
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    • pp.195-203
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    • 2007
  • In this paper, an analytic model of sleep model operation in the IEEE 802.16e is investigated. A mobile subscribe. station (MSS) goes to sleep mode after negotiations with the base station (BS) and wakes up periodically for a short interval to check whether there is downlink traffic to it. If the arrival of traffic is notified, an MSS returns to wake mode. Otherwise, it again enters increased sleep interval which is double as the previous one. In order to consider the situation more practically, we propose the sleep mode starting threshold, during which MSS should await packets before it enters the sleep mode. By modifying the M/G/1 with multiple vacations model, energy consumption ratio(ECR) and average packet response time are calculated. Our analytic model provides potential guidance in determining the optimal parameters values such as sleep mode starting threshold, minimal sleep and maximal sleep window.

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Daylighting of Underground Parking Lots in Apartment Housings by Field Survey and Performance Evaluation (공동주택 지하주차장의 자연채광 실태 및 채광성능 평가)

  • Chung, Yu-Gun;Kim, Jeong-Tai
    • KIEAE Journal
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    • v.2 no.2
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    • pp.39-44
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    • 2002
  • Recently, underground spaces can be usually applied to the alternative of land use for parking. However, lack of window and natural light are among the most cited drawbacks associated with dark image of underground. If underground parking lots are designed to be positive and safe environment for people, openings for daylighting will play a significant role. The natural light and unobstructed view to outdoor are main elements to create optimal underground parking lots. This paper focuses on investigating the actual day lighting conditions and evaluating the day lighting performance of openings as potential lighting resources. For the study, the field measurements and Questionnaire surveys are conducted. And then, the day lighting performance of underground parking lots based on opening geometry and orientation are evaluated by scaled model experiments. As results, the feelings of safety and orientation of underground parking lots are improved by openings for day lighting regardless of the sizes. The required illuminances (daylight factor 0.5%) for underground parking lots can be satisfied in the skylight opening ratio of 4% or more.

Polarized Infrared Emission from Polycyclic Aromatic Hydrocarbons and Implications

  • Hoang, Thiem
    • The Bulletin of The Korean Astronomical Society
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    • v.42 no.2
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    • pp.81.2-81.2
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    • 2017
  • Polarized mid-infrared emission from polycyclic aromatic hydrocarbons (PAHs) can provide a crucial test of basic physics of alignment of nanoparticles and opens a potential new window into studying magnetic fields. In this talk, I will present a new model of polarized PAH emission that takes into account the effect of PAH alignment with the magnetic field due to resonance paramagnetic relaxation. I will then present our predictions for the polarization level of the strong PAH emission features from the interstellar medium. I will present the first detection of polarization of PAH emission at 11.3micron which is consistent with our theoretical prediction. Finally, I will discuss important implications of this work for tracing magnetic fields via mid-IR PAH features and for constraining the polarization of anomalous microwave emission that is useful for the quest of CMB B-modes.

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