• IE interfaces
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• v.25 no.1
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• pp.142-152
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• 2012

Recently, the postal service encounters the various changes in the overall mail environment including the reduction of letter volume, keen competition of the private parcel service and EMS, diversification of customers' demand and etc. In this environment, Korea Post is considering new concept of postal service in order to provide the mail service based on informatization and automation to a client and secures the predominance in competition. We analyze the current environment of postal service for applying the gCRM (Geographic Customer Relationship Management). We propose some possible application fields and present an efficient phased application plan for each field.

• IE interfaces
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• v.25 no.2
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• pp.196-203
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• 2012

In the postal delivery service, both the standardization of business process and the workload measurement is very important part of saving the cost and improving the efficiency. However, these are not easy to apply to real situation because of the labor-intensive and diversification of delivery environment. In this study, we develop the methodology for the standardization of business process and workload measurement model of the postal delivery service. Firstly, we introduce the work factor analysis on the postal delivery process. Then, we propose the methodology workload measurement model based on diversification of delivery environment.

• Journal of Korean Institute of Industrial Engineers
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• v.28 no.3
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• pp.302-318
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• 2002

As facing the challenges from many competitors, the Office of Korea Postal Service has issued the fundamental plan of business renovation which includes the master plan of the information systems. In this paper we discuss the design of a to-be information system for postal service, which will be provided for the completion of the master plan. After briefly discussing the issues on developing information system and the current situation, we provide the design concept and the framework of the to-be system based on the bench marking and gap analysis with advanced systems. The to-be system consists of eight subsystems which can be grouped into three categories; intelligent systems, operational systems, and platforms. We develop detailed specification of each subsystem and provide an operational scenario. We also explain how the to-be system compatibly fits into an integrated information system, which will include the postal, banking, and management functions, to perform its ultimate role for the efficient postal service.

• Management & Information Systems Review
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• v.3
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• pp.257-285
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• 1999

Korea Postal Service(KPS) nowadays lies in competitive environment with alternative business such as door-to-door delivery service. Customers began to complain about postal service quality and ask the government to reform a public firm through management innovation. But, Korea Postal Service has not met the break-even point between it's revenue and expenditure because the service is under the government system and cannot independently make major decisions on products, pricing, services, personnel management, financial policies and etc. The objective of this study is to provide marketing planners and practitioners with some guidelines when they establish marketing strategies and to help marketers on theories and practical instructions about postal service marketing when they interact with customers. I. A field survey on both customer satisfaction and internal staff satisfaction was conducted to get some ideas for the marketing strategy planning. II. Practical guidelines and instructions were made for marketers to communicate with customers in various areas such as pricing, product, service demand, marketing channel, promotion, and etc. III. Some suggestions on marketing policies for planners and mangers in the marketing strategy were described including personnel resource as well as physical resource. IV. Special issues on small packet market and direct mail market were discussed and some alternative solutions were proposed. V. Database marketing strategy was emphasized to get new business opportunities such as direct mail, and to provide differential services to customers as much as their contribution into the profitability for KPS. VI. Cyber Post Office should be constructed on Internet to provide new services which are combined with physical material flow and information technologies.

• Proceedings of the IEEK Conference
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• 2002.07a
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• pp.458-461
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• 2002

The consumer in the 21$\^$st/ century e-business era is developing a taste fur greater professionalism diversity, internationalism and large-scale integration of his or her demands. With these changes in the consumers preferences in mind, e-businesses need to develop a real time track and trace system to accommodate their logistical and consumer service operations. This research paper discusses the development of a object-oriented logistics tracking database system and a web service tracking component necessary to efficiently store and manage the movements of postal goods and provide real time information on logistics trading.

• Journal of Korea Fair Competition Federation
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• no.117
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• pp.70-80
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• 2005

• IE interfaces
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• v.20 no.2
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• pp.162-176
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• 2007

As facing the rapid advance of information technologies, the postal service is required to have capabilities of real-time logistics characterized by collaboration, ubiquity and intelligence which are necessary to the organizational management. In this study we discuss the design of the next generation information system based on real-time enterprise strategy to achieve real-time integrity and upgrade of postal information system. After briefly addressing the issues on developing information system and current situation, we provide the design direction and the framework of the to-be system. We develop detailed specification of each subsystem and provide an operational scenario. We believe when this framework is put into use, it can contribute to competitive performance by giving the integrity and consistency in implementing information systems of the Korea Postal Service.

• International Journal of Advanced Culture Technology
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• v.10 no.2
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• pp.194-200
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• 2022

Traditionally, postal services that produce and deliver paper-based notices have been the mainstream. The reason is that it has the function of distribution and proof of delivery in the postal delivery system as well as the advantage of information delivery through postal delivery. After all, for the purpose of distribution and proof of delivery, many organizations use paper-based postal notices. However, in recent years, it has been in the spotlight to produce a paper-based postal notice as an electronic notice and deliver information to a mobile device through the Internet. In this paper, we propose a safe interworking method for user identification information required for private institutions to transmit mobile electronic notices. In order for a private institution to accurately deliver an electronic notice to a mobile service subscriber, a means to confirm whether the private institution and the mobile device subscriber are the same person is required. In the mobile electronic notification service, the connecting information provided by the personal identity proofing agency is used as a means of user identification. Connecting information is called a resident registration number on the Internet and is one-way hash information that can only be created by the personal identity proofing agency designated by the government. In order to transmit a mobile electronic notice, it is necessary to share connecting information for the same user identification between the institution that requests the sending of the electronic notice and the institution that processes the sending of the electronic notice. Connecting information is personal information that can uniquely identify a user, and if it is disclosed, damage such as personal information infringement may occur. As such, it is necessary to prevent problems that may arise from misuse and abuse of connecting information as well as increase in the benefits of sending the mobile electronic notice. In this paper, a safe and effective mobile electronic notification service can be performed by suggesting a method for safe interworking of information related to the mobile electronic notification service.

• The Journal of Information Systems
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• v.9 no.1
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• pp.235-255
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• 2000

Facing in very rapidly changing environments via information technologies, we need to study and develop new information technologies in postal delivery service in korea. We study to find the near optimal route for the better postal service between the collection centers. Optimal routing decision for the postal delivery is NP-Hard. The main purpose of this paper is to develop the near optimal simulation technique for the postal routing decision We consider the distance between collection centers, and the quantity of post articles in the collection center to obtain the near optimal route. We use the heuristic algorithm to obtain the near optimal solution for the transportation route of postal articles. Also, we try to show the transportation route by using the map after deciding the near optimal route.

• Proceedings of the Korea Association of Information Systems Conference
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• 2000.11a
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• pp.45-63
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• 2000

Facing in very repidly changing environments via information technologies, we need to study and develop new information technologies in postal delivery service in Korea. We study to find the near optimal route for the better postal service between the collection centers. Optimal routing decision for the postal delivery is NP-Hard. The main purpose of this paper is to develop the near optimal simulation technique for the postal routing decision. We consider the distance between collection centers, and the quantity of post articles in the collection center to obtain the near optimal route. We use the heuristic algorithm to obtain the near optimal solution for the transportation route of postal articles. Also, we try to show the transportation route by using the map after deciding the near optimal route.