• 산업경영시스템학회지
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• 제34권2호
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• pp.92-102
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• 2011

Visibility of the flow of goods is an important service element when considering how to improve the quality of a logistics service. Registered mail service of Korea Post, one of logistics service providers, currently supply information on the handling of postal items, such as receipts and delivery and arrival times to customers. However, internally problems related to excessive spending on operating expenses and less reliable tracking and tracing information exist due to errors in the information acquisition and link handling processes, leading to unnecessarily duplicated tasks. Therefore, the purpose of this paper is to propose process optimization method for improving the quality of tracking and tracing information for registered mail items. We analyzed the process and information control system of the current registered mail service and identified the basic causes of the existence of less reliable tracking and tracing information. And we present optimized mail handling and information management process for removing internal problems. Test results using tracking and tracing information examples show a significant performance of the proposed method.

• 한국정보과학회:학술대회논문집
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• 한국정보과학회 2005년도 한국컴퓨터종합학술대회 논문집 Vol.32 No.1 (B)
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• pp.166-168
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• 2005

워크플로우 관리시스템(Workflow Management System)은 업무 프로세스를 실행하기 위해 사전에 정의된 룰에 따라 태스크들을 수행하는 시스템으로, 프로세스 정의를 interpreter하고 워크플로우 참석자들과 상호작용하며 해당 응용 프로그램을 invoke할 수 있는 시스템이다. 정의된 업무를 수행하기 위해서는 사전에 프로세스 정의 및 모델링이 필요하다. 프로세스 모델링이란 조직의 목표 달성을 위해 다양한 비즈니스 규칙에 의해 정의된 상호연관이 있는 작업들의 수행과정을 정의하는 것으로 본 논문에서는 업무 프로세스를 모델링하고 관리하기 위한 비즈니스 프로세스 모델링 도구를 설계하고 구현하였다.

• 산업경영시스템학회지
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• 제38권1호
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• pp.101-109
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• 2015

This paper suggests a procedure to define business process improvement (BPI) projects with analysis results based on the cause-and-effect chain. The procedure developed in this paper focuses on eliminating root causes of business problems resulted from abnormal events occurred in business process executions. First, we develop three criteria used to make clusters of the root causes where a cluster of root causes will be eliminated together by a BPI project defined based on the cluster. Second, we develop a method to formulate desired expectations from the BPI project. Also, we suggest a method to calculate the relative importance of the BPI projects that help a BPI organization determine priorities of them. We illustrate the procedure and the methods with some examples for the domestic mail delivery process in the postal service industry.

• 대한원격탐사학회:학술대회논문집
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• 대한원격탐사학회 2004년도 Proceedings of ISRS 2004
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• pp.351-354
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• 2004

The concept of e-Business has been around for more than two decades but it has not been used widely enough due to high installation and maintenance cost and complexity. In order to solve such problems, two standardization organizations UN/CEFACT and OASIS have developed an open e-Business standard called ebXML that can be easily adopted by industries. Based on the ebXML, we have developed an e-Logistics integrated platform for industries to do business electronically. The e-Logistics integrated platform was applied to B2B postal logistics industry and efficient interoperability between companies with different systems has been achieved.

• 한국자원식물학회지
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• 제24권6호
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• pp.733-740
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• 2011

For the current study, 2,000 questionnaire sheets were printed and distributed while at the same time postal questionnaires were also conducted. The questionnaire survey was conducted July 25 through September 25, 2008, whereby 206 copies of desirable responses were secured. Analysis of the survey made it possible to grasp the overall current status and prospects of the mountain-grown ginseng business, and the level of technology required for cultivating mountaingrown ginsengs. It was learned that, with no legal and institutional arrangements now in force, no precise facts and figures concerning the total area cultivated and the quantity produced are currently available, and that the products are being marketed under the table. Under such circumstances, it is high time for the mountain-grown ginseng cultivation business to contribute to the promotion of incomes of the farming households and the generation of national wealth by developing the business into a systematic industry. This study conducted a survey on the current status of mountain-grown ginseng producers and of their production, thereby contributing to the introduction of policies for mountain-grown ginsengs.

• 한국디지털정책학회:학술대회논문집
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• 한국디지털정책학회 2007년도 춘계학술대회
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• pp.15-22
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• 2007

The Korea Post has become the first government management entity to introduce Six Sigma Management Innovation Movement, a private-sector management technique in August 2003, and has since then successfully improved the quality of postal services including efficiency through enhanced business processes and public services. In 2006, The Korea Post expanded the Six Sigma down to six subordinate organizations including the KOVIX, pursuing the innovation of the entire organization from the regional off ice to each post offices.

• 대한전자공학회:학술대회논문집
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• 대한전자공학회 2004년도 학술대회지
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• pp.729-734
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• 2004

The e-Logistics means the virtual business activity and service architecture among the logistics companies based on the Internet technology. The management of vehicles' location in most conventional vehicle tracking system has some critical defects when it deals with data which are continuously changed. It means the conventional vehicle tracking system based on the conventional database is unable eventually to cope with the environment that should manage the frequently changed location of vehicles. The important things in the evaluation of the vehicle tracking system is to determine the threshold of cost of database ,update period and communication period between vehicles and the system. In other words, the difference between the reallocation of vehicle and the data in database can evaluate the overall performance of vehicle tracking systems. Most of the previous works considers only the information that is valid at the current time, and is hard to manage efficiently the past and future information. To overcome this problem, the efforts on moving objects management system(MOMS) and uncertainty processing have been started from a few years ago. In this paper, we propose an uncertainty processing model and system implementation of moving object that tracks the location of the vehicles. We adopted both linear-interpolation method and trigonometric function to chase up the location of vehicles for the past time as well as future time, respectively. We also explain the comprehensive examples of MOMS and uncertainty processing in parcel application that is one of major application of e-Logistics domain.

• Management Science and Financial Engineering
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• 제10권2호
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• pp.1-28
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• 2004

The integrated supply chain of business partners for e-Commerce in cyber space is defined as Logistics Chain if the cooperative activities are logistics-related. Logistics Chain could be managed effectively and efficiently by cooperative technologies of logistics chain execution. In this paper, we propose a routing and scheduling algorithm based on the Tabu search by adding geographical information into existing constraint for pick-up and delivery process to minimize service time and cost in logistics chain. And, we also consider an uncertainty processing for the tracing of moving object to control pick-up and delivery vehicles based on GPS/GIS/ITS. Uncertainty processing is required to minimize amount of telecommunication and database on vehicles tracing. Finally, we describe the Logistics Chain Execution (LCE) system to perform plan and control activities for postal logistics chain. To evaluate practical effects of the routing and scheduling system, we perform a pretest for the performance of the tabu search algorithm. And then we compare our result with the result of the pick-up and delivery routing plan generated manually by postmen.

• 한국콘텐츠학회논문지
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• 제9권5호
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• pp.257-264
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• 2009

본 연구는 우정사업 중 우편업무의 효과성을 높이기 위해서는 어떠한 리더가 필요한가를 모색해보고자 하였다. 즉, 우편업무조직을 중심으로 하여 리더십과 우편조직에 있어 조직몰입 및 직무만족과의 관계를 살펴서, 향후 우정사업 서비스의 향상을 위한 리더(지도자)를 제시해 보고자 하였다. 이러한 연구목적을 달성하기 위하여 허시와 블랜차드(Horsey & Blanchard)의 '상황적 리더십 이론'을 중심으로 하여, '지시적 리더(telling)', '설득적 리더 (selling)', '참여적 리더(participating)', 그리고 '위임적 리너 (delegating)'로 구분을 통하여 리더십유형에 따라 우편업무조직의 조직몰입과 직무만족에 어떠한 영향을 주는지를 도찰하였다. 결론적으로 우편업무조직에 있어서는 설득형 리더십과 참가형 리더십이 조직몰입에 강항 정(+)의 상관 관계를 보였고, 직무만족에는 약한 정(+)의 상관성을 보였다. 반면 지시형 리더십과 위양형 리더십은 약한 부(-)의 상관성을 보였다. 여기서 알 수 있듯이 우편업무조직에서는 설득형과 참가형 리더십이 보다 효과 적이라는 것을 알 수 있었다.

• 정보관리연구
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• 제40권4호
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• pp.151-171
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• 2009

This study is to investigate dissatisfaction behavior of customers who purchase products on the Internet shopping mall and to find customers' dissatisfaction behavior types for effectively responding to that. Managing dissatisfaction behaviors are related to the customer satisfaction. To conduct this study, Call Center data was collected and analysed by qualitative method. The results showed that dissatisfaction of product quality and disappointment have different effects on post--purchase behaviors. Customers who feel more dissatisfaction with product quality showed the aggressive response such as exchange, refund, while customers who feel disappointment are likely to switch the shopping mall or to cancel the order. These results of customers' dissatisfaction behaviors indicate that company has to manage both product quality and the customer's experience dimension.