• Journal of the Korean Operations Research and Management Science Society
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• v.36 no.4
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• pp.29-41
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• 2011

As industires are evolving into a more advanced type industrial system, service economy has been more emphasized. But with the expansion of the service economy, the failure of the service has also increased. Customers flee caused by the service failure leads to from simple problems like financial loss to serious problems like damaging corporate image. Therefore, if possible, the system providing defect-free service should be established. If this is not possible, preventive measures should be taken in order to minimize the failure. The study as a tool to prevent service failure presents the concepts "service error matrix." And to confirm whether this idea is practical or not, this study investigated the hotel, one of the leading service industries, about actually occurring service failure and applied to service error matrix suggested in this study. Finally service blueprint and Poka-yoke are completed in order to reduce service failure of Y hotel which was the object of the interview for this study.

• Korean Journal of Construction Engineering and Management
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• v.2 no.4 s.8
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• pp.117-126
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• 2001

The purpose of this study is to present a way of Variation Control in building construction process. The study suggest a way of the application method of shielding, decoupling concept and also Poka-yoke device to control variation that occurs from uncertainty in construction industry with lots of waste factors. The main contents of the study are as follows; (1) It's suggested strategy to apply shielding, decoupling as variation control technique. (2) Current Poka-yoke devices are investigated and analyzed. As a future research, it is required to study continuously on the more effective application method of Poka-yoke device and on existing examples in domestic construction sites for the process improvement.

• Industrial Engineering and Management Systems
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• v.9 no.3
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• pp.251-261
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• 2010

This article demonstrated the application of the Fuzzy Data Envelopment Analytical Hierarchy Process (FDEAHP) to evaluate the root causes of critical defect problems occurring in the production of liquid medicine. The methodology of the research began by collecting the defect data by using Check Sheets, and ranking the significant problems by using a Pareto Diagram. Two types of major problems were found to occur, including glass fragments in the medicine and damaged lid threads. The causes of each problem were then analyzed by using Cause and Effect Diagrams. The significant causes were ranked by FDEAHP under three criteria, Severity (S), Occurrence (O) and Detection (D), followed by the framework of the FMEA Technique. Two causes with the highest Final Weight (FW) of each problem were selected to be improved, such as installing auxiliary equipment, using the Poka-Yoke system, setting the scale of the shaft and lathing the bushes of each bottle size. The results demonstrated a reduction in defects from 3.209% to 1.669% and showed that improving a few significant root causes, identified by an experienced decision maker, was sufficient to reduce the defect rate.