• The Journal of Information Systems
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• v.32 no.2
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• pp.25-43
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• 2023

Purpose In online delivery platforms, platform workers are required to perform both platform labor, which is compensated with immediate wages, and shadow work which is a kind of unpaid job to support the platform labor. Thus, the objective of this study is to empirically examine how platform workers' platform labor and shadow work affect their job burnout and their turnover intention in the online delivery platform context. Design/methodology/approach This study developed a research model by employing platform labor and shadow work to influence job burnout and turnover intention. This study also tested the model by partial least square techniques after collecting 169 cross-sectional data from food delivery riders in Korea. Findings This study found that both platform labor and shadow work affected platform workers' job burnout. In addition, the results showed that shadow work influenced their turnover intention while platform labor did not affect the turnover intention. Based on the results, this study contributed to relevant researchers who are interested in platform contexts by offering measurable constructs on platform labor and shadow work. In addition, this study could provide practitioners with practical implications on managing platform workers.

• Journal of the Korean Society of Safety
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• v.26 no.3
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• pp.47-51
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• 2011

Work platform is temporary material that many workers use in construction field, but many workers construct and use the work platform without considering safety standards, workers who have not the knowledge of safety standards construct the work platform in weakness and use the work platform in unstable, According to the statistics in 2009, 1230 people were injured at the work platform. Among them, victims by falling account for about 77% and mostly lead to fatal injuries. we have studied and survey about the safety or danger of the work platform(set limits to duble scaffold) in construction field and about how many workers observe safety standards of the work platform. According to the result of this survey, 24%~100%(average : 68%) of the work platform in survey is not observe the safety standards.

• Knowledge Management Research
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• v.25 no.3
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• pp.23-45
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• 2024

The enhancement of algorithmic management within platform companies and the expanding recognition of the 'employee status' of platform workers in various areas indicate a need for platform companies to broaden their comprehension of platform workers' job attitudes as an internal human resource. This study aims to explore variations in platform workers' job attitudes based on their work values in light of the evolving landscape of algorithmic management. Specifically, the research delves into discerning differences in platform workers' perceptions of job attitudes in relation to their work values. A multivariate analysis of variance(MANOVA) was employed in examining survey data from 177 riders affiliated with a delivery platform that implemented algorithmic management. The findings revealed that platform workers who prioritize work value (job interest), exhibited higher levels of perceived fairness in compensation and autonomy. Moreover, those who placed greater importance on work value (economic compensation), demonstrated elevated levels of work overload, perceived fairness in compensation, job burnout, and intentions to seek alternative employment opportunities.

• Asia pacific journal of information systems
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• v.34 no.2
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• pp.447-469
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• 2024

Despite the maturity of platforms, only some studies have explored the relationships between the working conditions of platform workers and their organization-like responses to these platforms. Thus, this research utilized the Job Demands-Resources Model (JD-R Model) to analyze the effects of job demands and resources on platform workers' job embracing. The data were collected from 182 food delivery riders in South Korea. This study utilized the PLS technique (partial least squares) to examine the research model. Regarding job demands, this study has found that work overload and physical effort significantly affect burnout. Regarding job resources, the results revealed that service technology support and training significantly affect work engagement. In alignment with the Job Demands-Resources literature, the findings offer tangible proof that burnout has a detrimental impact on job embracing, whereas work engagement has a beneficial effect on job embracing. Our findings indicate that work engagement exerts a more substantial beneficial effect on job embracing, and burnout reduces job embracing. Results also provide novel insights to scholars seeking a comprehensive research model on the impact of on-demand workplace conditions to help platforms attract and retain platform workers.

• Journal of Digital Convergence
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• v.20 no.4
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• pp.1-14
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• 2022

The purpose of this study was to find the wage determinants of web-based platform workers. For this purpose, a total of 3,575 web-based platform workers' information from Freelancer.com, a global platform labor market, in September 2018 were used and whether or not newly available indicators such as evaluations by previous employers had a significant effect on the wage increase of platform workers using OLS and QR methods. As an OLS estimation results, the number of reviews, as well as education and experience, affects the wages of platform workers. However, as a result of the QR estimation, experience rather than education, recommendation rather than a review has a more significant effect on the wage of web-based platform workers as the wage level rises.

• Journal of the Society of Disaster Information
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• v.19 no.1
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• pp.84-96
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• 2023

Purpose: In this study, to protect delivery platform workers from danger, we intend to propose a plan to improve safety management. Method: To protect delivery platform workers, safety-related legal systems and cases were found and analyzed, and statistical results derived from a survey of delivery platform workers were analyzed, and safety management improvement measures were presented. Result: In Korea, safety measures against weather deterioration were not clearly presented in the contents of the law for the safety of delivery platforms, and the survey confirmed that safety education was not fully conducted, and most of them experienced accidents by receiving calls through apps or programs during delivery. Conclusion: This study could suggest safety management improvement plans for delivery platform workers, but since detailed questionnaire items related to motorcycles were not investigated, various accident results that could occur due to motorcycles used by delivery platform workers could not be identified.

• Safety and Health at Work
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• v.15 no.1
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• pp.17-23
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• 2024

Background: The present study aimed to analyze several aspects of the working conditions and health status of platform workers in the Republic of Korea, such as ergonomic and emotional hazards. We also compared the health status of the platform workers with that of the general population. Methods: A total of 1,000 platform workers participated in this survey from August 7 to August 17, 2022. The participants included 400 designated drivers, 400 food-delivery drivers, and 200 housekeeping managers. A face-to-face survey with a structured questionnaire was conducted by researchers who had received specific instructions. The focus of the survey extended to the work environment, encompassing factors such as workplace violence, as well as physical, chemical, and ergonomic hazards. Health-related data for the previous year were also collected, covering a range of issues such as hearing problems, skin problems, musculoskeletal symptoms, headaches, injuries, mental health issues, and digestive problems. Subsequently, we compared the health symptom data of the responders with those of the general population in the Republic of Korea. Results: Platform workers, including designated drivers, food-delivery drivers, and housekeeping managers, existed in the blind spot of social insurance, facing frequent exposure to physical and chemical hazards, ergonomic risk factors, and direct or indirect violence. The prevalence of health problems, including musculoskeletal symptoms, general fatigue, and depressive symptoms, in each occupational group was statistically higher than that in the general population after standardization for age and gender. Conclusion: The results revealed unfavorable working environment and inferior occupational health of platform workers compared with those of the general population.

• Journal of the Korea Safety Management & Science
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• v.16 no.4
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• pp.53-62
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• 2014

According to the statistics of occupational injuries in 2013, the work platforms were main objects causing fall injuries in construction sites. But many scaffold and platform workers use and install the work platforms and the fixed and mobile scaffolding without considering about safety and health standards. We had done a nationwide survey about how the platform workers obey safety and health standards. As the result of this survey, in order to ensure the safety of the work platforms, we founded that the platform workers must obey the safety and health standards when using and installing the work platforms. To improve the safety and health conscious of the workers, it needs to educate a worker on safety and health standards for work platforms. Also, to effectively prevent constructin injuries for the work platforms, it is rextricted for workers to use only safety certified work platforms. And, before installing and using work platforms, it needs to make a work plan for work platforms and obey it.

• International conference on construction engineering and project management
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• 2022.06a
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• pp.375-381
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• 2022

Safety accidents are of concern during construction projects, even given the recent innovations in digital technologies. These projects remain focused on overcoming specific and limited applications on construction sites. For this reason, the development of an inclusive safety management system has become crucial. This study aims to build a Big Data platform to inform decisions on how to proactively eliminate worker hazards on construction sites. The platform consists of about 100,000 real records and a real-time monitored database featuring various safety indices, such as workers' altitudes, heart rates, and fatigability during construction, which are determined through various wearable devices. The data types are customized and integrated by a research team in accordance with the characteristics of a specific project using hypertext transfer protocol (HTTP). The results can be helpful as efficient tools to ensure successful safety management in complex construction situations. This study is expected to provide three significant contributions to the field, including real-time fatigability analysis and tracking of workers on-site; providing early GPS-based warnings to workers who might be accessing dangerous spaces or places; and monitoring the workers' health indices, based on details from 100,000 cases.

• Journal of Korea Society of Digital Industry and Information Management
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• v.19 no.4
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• pp.163-177
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• 2023

In this study, delivery workers were regarded as workers and industrial accident and serious accident prevention were studied. As a result of the study, first, it was confirmed that awareness of safety guidelines has an effect on disaster prevention and is related to reducing serious accidents. Second, among the forms of organizational culture, rational culture was shown to have a positive impact on serious accidents. Third, the moderating effect of organizational culture Rational culture, a sub-concept, was found to have a moderating effect on serious accidents. Fourth, according to the opinions of workers for disaster prevention of delivery workers, it was classified into policy part, environmental part, and worker's duty part, and the necessity of strengthening safety education and strong regulation was suggested in the policy part.