• Korea Journal of Hospital Management
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• v.16 no.1
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• pp.50-76
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• 2011

This study chiefly aims to examine the relations between customer's responsive behavior and service recovery satisfaction in medical service failure. Therefore, this paper deals with the effect of medical service failure severity perceived by customers on complaint behavior and service recovery expectation, the effect of complaint appealing behavior and service recovery expectation on perceived recovery and service recovery satisfaction, and the roles of service recovery(compensation) and recovery fairness as moderating variables. According to the result of this research, it was shown that service failure severity affects complaint behavior and service recovery expectation positively, and compliant behavior and service recovery expectation affects perceived recovery performance and service recovery satisfaction positively. Moreover, the moderating roles of service recovery(compensation) and recovery fairness indicated partially significant results and affected perceived recovery performance and service recovery satisfaction direct positively. The result of this study is expected to provide support when medical institutes establish service recovery strategies.

• Proceedings of the Korean Society of Agricultural Engineers Conference
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• 2001.10a
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• pp.281-285
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• 2001

This study was carried out to improve the performance of heat recovery device attached to exhaust gas flue connected to combustion chamber of greenhouse heating system. Three different units were prepared for the comparison of heat recovery performance; AB-type(control unit) is exactly the same with the typical one fabricated for previous study of analyzing heat recovery performance in greenhouse heating system, other two types(C-type and D-type) modified from the control unit are different in the aspects of airflow direction(U-turn airflow) and pipe arrangement. The results are summarized as follows; 1. In the case of Type-AB, when considering the initial cost and current electricity fee required for system operation, it is expected that one or two years at most would be enough to return the whole cost invested. 2. Type-C and Type-D, basically different with Type-AB in the aspect of airflow pattern, are not sensitive to the change of blower capacity with higher than $25\;m^{3}/min$. Therefore, heat recovery performance was not improved so significantly with the increment of blower capacity. This is assumed to be that air flow resistance in high air capacity reduces the heat exchange rate as well. Never the less, compared with control unit, resultant heat recovery rate in Type-C and Type-D were improved by about 5% and 13%, respectively. 3. Desirable blower capacity for these heat recovery units experimented are expected to be about $25\;m^{3}/min$, and at the proper blower capacity, U-turn airflow units showed better heat recovery performance than control unit. But, without regard to the type of heat recovery unit, it is recommended that comprehensive consideration of system's physical factors such as pipe arrangement density, unit pipe length and pipe thickness, etc., are required for the optimization of heat recovery system in the aspects of not only energy conservation but economic system design.

• Transactions of the Korean Society of Automotive Engineers
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• v.20 no.2
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• pp.78-84
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• 2012

The purpose of this study is to investigate the performance characteristics of new exhaust heat recovery device for the engine's fast warm-up. In this study, two different interior area designed for prototyping and on the exhaust heat recovery device to evaluate the performance compare the performance characteristics were chosen a better product. A company's product and selected prototype-2 were evaluated and compared the performance. This experiment was conducted under the same conditions. The time from starting to warm-up of engine was measured. As a result, the performance characteristics of the prototype-2 was not higher than that of the A company's product. However, in comparison with base system, prototype-2 of the exhaust heat recovery device discover that the warm-up time was shortened.

• Journal of the Korean Operations Research and Management Science Society
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• v.29 no.4
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• pp.95-116
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• 2004

This study will attempt to build an integrated model of the customer satisfaction process with service encounter in a comprehensive point of view including the expectancy-disconfirmation theory, justice theory, and attribution theory. In addition, this study will attempt to examine the influence of service failure-related variables and service recovery-related variables on customer satisfaction in the airline firms' service failure and recovery situation. The results showed that the higher the controllability and severity of the failure, the more positive influence on expectancy of recovery and more negative influence on the recovery satisfaction increased. They also showed that the higher procedural recovery efforts and distributive/interactional recovery efforts, the more positive influence on perceived recovery performance and recovery satisfaction also increased. It was found that the recovery satisfaction with service encounter depended on the extent to which the customer's perception of recovery efforts confirmed the expectancy of recovery. Also it was found that perceived recovery performance has an effect on recovery satisfaction through the mediation of recovery disconfirmation indirectly as well as directly.

• The Korean Journal of Food & Health Convergence
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• v.6 no.2
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• pp.23-26
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• 2020

Active and therapeutic sport recovery is becoming a popular and important component in approving performance for pro and recreational athletes alike. It is also helping in the realm of injury prevention. In the search of finding modalities that are widely effective, natural, and safe, acupuncture is a viable and cost-effective treatment for helping athletes achieve this goal. More direct related research is needed, but testimonials from pro athletes and the body of research that currently exists provides powerful evidence on acupunctures ability to help with enhancing recovery. Specializing in acupuncture and exercise science, Chris integrates acupuncture into musculoskeletal rehabilitation therapy or fitness training for pain modulation, speedy recovery, and enhanced performance. Clients can choose to focus on one-on-one corrective exercise therapy, manual and massage therapy, or acupuncture. However, for best results, Chris recommends all three. Other modalities that he uses in therapy are acu-taping, herbal therapy, nutrition supplementation, cupping, guasha, and stretching techniques. The corrective exercise component is one-on-one body balancing management, focusing on strength and conditioning, post physical rehab - exercise therapy, integrative sport specific exercise, weight loss, core strengthening, dynamic lumbar stabilization, active recovery techniques, and myo-fascial release techniques. The acupuncture component focuses on sport injuries, myofascial pain, peripheral neuropathy, arthritis, facial rejuvenation, stress, smoking cessation, addiction detoxification program, weight management, sport recovery and performance.

• Journal of ILASS-Korea
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• v.28 no.3
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• pp.126-133
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• 2023

This study analyzes the flow characteristics and sponge ball recovery performance in a ball strainer according to vortex promoter design variables through flow-particle analysis based on actual experiments to derive a method for improving the recovery rate of cleaning sponge balls of CTCS applied to existing power plants. Based on the ball strainer in CTCS used in the power plant, the experiment was conducted by changing the design factor of the improved shape. In addition, flow and particle analysis were performed under the same conditions as the experiment to numerically the flow characteristics and recovery rate in the ball strainer according to the design factor of the vortex promoter. As a result of the study, it was confirmed that the recovery performance was improved by about 3% by changing the design height of the Vortex promoter. And when comparing the difference between maximum and minimum recovery rate, it was found that the effect on the recovery performance increased slightly according to the distance condition compared to the vortex promoter design height condition.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.29 no.7B
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• pp.650-659
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• 2004

Domestic wireless network environment is changing rapidly while adapting to meet service requirements of users and growth of market. As a result, reliable data transmission using TCP is also expected to increase. Since TCP assumes that it is used in wired networt TCP suffers significant performance degradation over wireless network where packet losses are not always result of network congestion. Especially RTO imposes a great performance degradation of TCP. In this paper, we propose DAC$^{＋}$ and EFR in order to prevent performance degradation by quickly detecting and recovering loss without RTO during fast recovery. Compared with TCP NewReno, proposed scheme shows improvements in steady-state in terms of higher fast recovery Probability and reduced response time.

• Journal of Bio-Environment Control
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• v.12 no.3
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• pp.107-113
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• 2003

This study was carried out to improve the performance of pre-developed heat recovery devices attached to exhaust-gas flue connected to combustion chamber of greenhouse heating system. Four different units were compared in the aspect of heat recovery performance; A-, B-, and C-types are exactly the same with the old ones reported in previous studies. D-type newly developed in this experiment is mainly different with the old ones in its heat exchange area and tube thickness. But airflow direction(U-turn) and pipe arrangement are similar with previous three types. The results are summarized as follows; 1. System performances in the aspect of heat recovery efficiency were estimated as 42.2% for A-type, 40.6% for B-type, 54.4% for C-type, and 69.2% for D-type. 2. There was not significant improvement of heat recovering efficiency between two different airflow directions inside the heat exchange system. But considering current technical conditions, straight air flow pattern has more advantage than hair-pin How pattern (U-turn f1ow). 3. The main factors influencing on heat recovery efficiency were presumably verified to be the total area of heat exchange surface, the thickness of ail-flow pipes, and the convective heat transfer coefficient influenced by airflow velocity under the conditions of allowable pipe durability and safety. 4. Desirable blower capacity for each type of heat recovery units were significantly different to each other. Therefore, the optimum airflow capacity should be determined by considering in economic aspect of electricity required together with the optimum heat recovery performance of given heat recovery systems.

• Korean Journal of Air-Conditioning and Refrigeration Engineering
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• v.29 no.2
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• pp.68-73
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• 2017

Recently, energy recovery ventilators (ERVs) have been installed for energy saving in many multi-residential buildings in Korea. The performance of the heat exchanger of an ERV is analyzed in this study under specific indoor and outdoor conditions in a test-cell measurement. However, the performance of the heat exchanger varies according to the indoor and outdoor condition. In this study, the performance of energy recovery of the ventilation system was therefore analyzed in actual weather conditions using field measurement. Experiments were conducted under winter conditions in a multi-residential building for 20 days. Based on the measurement results, the characteristics of sensible heat and latent heat exchange rates were analyzed.

• Journal of Service Research and Studies
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• v.6 no.4
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• pp.1-13
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• 2016

Emotional labor may lead to service failure in service industries. Managers of an organization or a company can contribute to service recovery by reducing stress related to emotional labor. The aim of this study is to identify the antecedents and consequences of service recovery in respect of emotional labor. Data was surveyed from frontline employees to achieve the research purpose. The hypotheses were examined empirically using statistical tools. Results are as follows. First, surface acting had a negative impact on service recovery performance and deep acting had a positive impact. Second, empowerment and motivation had an influential relationship positively on service recovery performance. Third, service recovery performance was negatively related to intention to quit. In conclusion, managing employees' emotional labor strategies and work environment will bring high service recovery performance and low intention to quit.