• Korean Journal of Culture and Social Issue
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• v.21 no.1
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• pp.97-118
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• 2015

The aim of the present study was to examine moderating effects of self-esteem on perceived transgression wrongness and forgiveness defined as Worthington and Scherer's (2004) emotional forgiveness and decisional forgiveness when receiving apologies. Data collected from 861(486 males, 375 females) Korean college students were analyzed with hierarchical multiple regression analysis. The results were as follows. First, on emotional forgiveness, the two-way interaction effect of perceived transgression wrongness and explicit self-esteem was significant. And on decisional forgiveness, the two-way interaction effect of perceived transgression wrongness and explicit self-esteem was significant. The effect of perceived transgression wrongness on emotional and decisional forgiveness for individuals with high explicit self-esteem is stronger than its impact for individuals with low self-esteem. These findings show that explicit self-esteem may play an important role in forgiveness in college students through interactions with perceived transgression wrongness. Second, on emotional forgiveness, the three-way interaction effect of perceived transgression wrongness, explicit self-esteem, and implicit self-esteem was significant. The effect of perceived transgression wrongness on emotional forgiveness for individuals with high explicit self-esteem having high implicit self-esteem is stronger than its impact for individuals with low explicit self-esteem having high implicit self-esteem. These findings show that discrepancies between implicit and explicit self-esteem are detrimental to emotional forgiveness. But, on decisional forgiveness, the three-way interaction effect of perceived transgression wrongness, explicit self-esteem, and implicit self-esteem was not significant. Implications and limitations of this study were discussed.

• Fashion & Textile Research Journal
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• v.12 no.5
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• pp.591-598
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• 2010

Customer misbehavior can affect dissatisfaction and negative behavioral responses of other customers at the service encounter. This study explored other customer and retail employee reponses to customer anger and aggressive behaviors at the service encounter by examining the perceived wrongness of such behaviors under different situations and comparing the two perspectives of retail employees and consumers. Three scenarios were developed representing different situations including firm's responsibility, both of customer and employee responsibilities, and uncontrollable one. Data were collected from individual interviews with 222 retail employees and 149 consumers. The results showed that the consumers' perceived wrongness of customer aggressions were higher comparing to that of employees. The reasons of perceived wrongness were different by three situations implying that responsibility and controllability affected the perceived wrongness. The study further discusses implications.

• The Journal of the Korea Contents Association
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• v.11 no.9
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• pp.496-505
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• 2011

The purpose of this study was to research the relationships among ethical climate, trust, organizational identification and turnover intention of employees in travel agency. Ethical climates the prevailing perceptions of typical organizational practices and procedures that have ethical content. Ethical climate involves the perceptions of rightness or wrongness present in the organization's work environment, and establishes the norms for acceptable and unacceptable behavior within the company. To accomplish this study, it was determined that the analysis derived from a hypothesis and literature reviews and data collected from 231 employees in travel agency. The results of empirical analysis showed as follows. First, Perceived ethical climate has a significant effect on trust, organizational identification and turnover intention. Second, Organizational identification has a significant effect on turnover intention while trust has no relationship with it. In addition, the mediating role of organizational identification is examined in the relationship between ethical climate and turnover intention. Based on these findings, the implications and limitations of the study were presented including some directions for future studies.