• 유통과학연구
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• 제21권6호
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• pp.69-81
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• 2023

Purpose: The study investigates the moderating impact of interpersonal mindfulness (IM) on the link between perceived similarity (OPS), physical appearance (OPA), and suitable behavior (OSB) - three key factors of other consumer perception (OCP) and brand experience (BE) in distribution of OCP and brand. Research design, data, and methodology: This study collected data from 612 consumers at shopping malls. SmartPLS 3.3.9 software were used to assess the measurement model and structural model. Results: According to the study's findings, IM has a negative modality in the impact between BE and OPS, OPA, and OSB. That also demonstrates how distribution of OCP and brand can affect a person's brand experience. Conclusions: The distribution of OCP and IM interactions have a significant influence on the brand experience in brand distribution. The study's results show that IM including mindfulness will function as a moderator between perceived similarity, physical appearance, suitable behavior regarded proper by other consumers, and brand experiences; therefore, they impact to brand distribution. The findings give a foundation for further IM research and add to the brand distribution theory that already exists. The findings also have some managerial implications in brand distribution.

• 감성과학
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• 제18권4호
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• pp.87-98
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• 2015

최근 국내 의류 시장에서 SPA 브랜드의 급격한 성장을 기반으로 관련 업체들이 기존 의류 이외에 다른 종류의 다양한 제품(SPA 브랜드 확장)을 출시하는 추세이다. 이와 같은 추세 이면의 심리적 기제를 알아보기 위해서 본 연구는 SPA 브랜드 확장에 대한 소비자 정보 처리 과정을 개념적으로 (1) SPA 브랜드 확장과 원 SPA 브랜드 간의 유사성 지각과 (2) 평가(태도와 구입의향)로 구분하였다. 이후 가상의 3종류 SPA 브랜드 확장(저, 중, 고 유사성 조건)에 대한 소비자의 유사성 지각 과정과 평가를 각각 아이트래커와 자기 보고식 설문지를 이용해 측정하였다. 통계 분석 결과, SPA 브랜드 확장의 유사성 지각 과정에서 외적 정보 탐색량과 정보 처리 수준은 '중>저>고 유사성 조건' 순으로 차이를 보였다. 또한 SPA 브랜드 확장에 대한 태도와 구입의향은 '고=중>저 유사성 조건' 순으로 높은 것으로 나타났다. 이와 같은 결과는 SPA 브랜드 확장에 대한 평가가 유사성 지각 정도와 유사성 지각 과정에서 투입된 인지적 노력량에 영향을 받는다는 점을 제안한다.

• Asia pacific journal of information systems
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• 제22권3호
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• pp.1-27
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• 2012

Many companies have recently become interested in using social networking sites such as Twitter and Facebook as a new channel to communicate with their customers. For example, companies often offer "special deals" (e.g., coupons, discounts, free samples, etc.) to their customers who participate in promotions or events on social networking sites. Companies often make important announcements on their products or services on social networking sites. By doing so, customers are encouraged to continue to have relationships with companies on social networking sites and to recommend the companies' presence on social networking sites to other potential customers. Moreover, customers who keep close relationships with companies on social networking sites often provide the companies with valuable suggestions and feedback. For instance, Starbucks has more than 2 million followers on Twitter, and often receive suggestions and feedback for their product offerings and services from the followers on Twitter. Although companies realize potential benefits of using social networking sites as a channel to communicate with their customers, it appears that many companies have difficulty forging long-lasting relationships with customers on social networking sites. It is often reported that many customers who had followed companies on Twitter later stopped following them for various reasons. Therefore, it is an important issue to understand what motivates customers to continue to keep relationships with companies on social networking sites. Nonetheless, due attention has yet paid to this issue until recently. This study intends to contribute to our understanding on customers' intention to continue to follow companies on Twitter and to spread positive word-of-mouth about companies on Twitter. Specifically, we identify seven potential factors that customers perceive as important in evaluating their experience with companies on Twitter. The seven factors include similarity, receptivity, interactivity, ubiquitous connectivity, enjoyment, usefulness and transparency. We posit that the seven perception factors can affect the two types of satisfaction, emotional and cognitive, which can in turn influence on customers' intention to follow companies on Twitter and to spread positive word-of-mouth about companies on Twitter. Research hypotheses formulated in this study were tested with data collected from a questionnaire survey administered to customers who had been following companies on Twitter. The data was analyzed with the partial least square (PLS) approach to structural equation modeling. The results of data analysis based on 177 usable responses were generally supportive of our predictions for the effects of the seven factors identified and the two types of satisfaction. In particular, out results suggest that emotional satisfaction was strongly influenced by perceived similarity, perceived receptivity, perceived enjoyment, and perceived transparency. Cognitive satisfaction was significantly influenced by perceived similarity, perceived interactivity, perceived enjoyment, and perceived transparency. While cognitive satisfaction was found to have significant and positive effects on both continued following and word-of-mouth intentions, emotional satisfaction had a significant and positive effect only on word-of-mouth intention.

• International Journal of Internet, Broadcasting and Communication
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• 제15권2호
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• pp.1-13
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• 2023

YouTube has become a popular platform for vlogs. Among various forms of vlogs, office worker vlogs, in which a person engaged in a specific job shows his/her work environment and daily routine, are gaining popularity. Thus, focusing on office worker vlogs, the present research investigates the effects of office worker vlogs' characteristics (i.e., vlog content characteristics, vlogger characteristics) on the YouTube viewers' educational value of the vlog and their job engagement. Specifically, this research examines whether(1) vlog content characteristics (i.e., usefulness, accessibility, and vividness) and (2) vlogger characteristics (i.e., job similarity, credibility, and expertise) influence the YouTube viewers' educational value of the vlog. Moreover, this research examines how the YouTube viewers' educational value of the vlog affects their job engagement. With a sample of YouTube viewers of office worker vlogs (N = 215), structural equation modelling was implemented to investigate the relationships in the proposed model. The results indicate that (1) perceived usefulness of the office worker vlog is positively associated with the educational value of the vlog; (2) perceived accessibility of the office worker vlog is positively associated with the educational value of the vlog, albeit marginally significant; (3) perceived vividness of the office worker vlog is positively associated with the educational value of the vlog; (4) perceived job similarity to the office worker vlogger is positively associated with the educational value of the vlog; (5) perceived credibility of the office worker vlogger is positively associated with the educational value of the vlog; (6) perceived expertise of the office worker vlogger is positively associated with the educational value of the vlog; and (7) the educational value of the office worker vlog is positively associated with the YouTube viewers' job engagement. The findings provide important implications for the production and use of office worker vlog contents.

• 음성과학
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• 제10권2호
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• pp.287-301
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• 2003

The purpose of this study was to examine whether the same vowel sounds are perceived differently by the two local dialect speakers, Seoul dialect speakers (SDS) and Kyungnam dialect speakers (KDS), whose vowel systems differ each other. In the first experiment SDS and KDS heard vowels synthesized in vowel space with F1 by F2 and categorized them into one of 10 Korean monophthongs. The results showed that SDS and KDS perceived the synthesized vowels differently. For example, /$\varepsilon$ versus /e/ contrast, ${\o}$/, and /y/ are differentiated by SDS, whereas they are perceptually confused by KDS. We also observed that /i/ could not be perceived unless the vowel synthesis included F3 or higher formants. In the second experiment SDS and KDS performed the similarity rating task of 10 synthesized Korean monophthongs. Two-dimensional MDS solution based on the similarity rating scores was obtained for each dialect group. The first dimension can be named 'vowel advancement' and the second 'vowel height'. The comparison of the two MDS solutions showed that the overall psychological distances among the vowels are shorter in KDS than SDS and that especially the distance between /$\Lambda$/ and /i/ is shorter in KDS than SDS. The result suggested that perception or mental representation of vowels depends on the vowel system of the listener's dialect or language. Further research problems were discussed in the final section.

• Asia Marketing Journal
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• 제7권2호
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• pp.1-22
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• 2005

본 연구는 거래지속기간에 따른 수출-수입업체간의 관계의 질에 대한 연구모형을 검토한 것이다. 연구모형은 지각된 유사성, 관계성과, 기회주의가 관계의 질에 영향을 주며, 거래 지속기간이 이들 관계에 조절변수로 작용하는 것으로 설정하였다. 또한 관계의 질은 결속에 영향을 주는 것으로 설정되었다. 연구가설의 검정을 위해 해외수출업체와 관계있는 수입업체 201개를 대상으로 설문조사를 실시하였다. 연구결과 대부분의 가설이 지지되었으며, 특히 지각된 유사성은 거래초기에는 관계의 질에 영향을 주지만, 거래후기에는 관계의 질에 유의한 영향을 미치지는 못하는 것으로 나타났으며, 기회주의는 거래초기보다 거래후기에 더욱 부정적인 역할을 하는 것으로 나타났다.

• 융합정보논문지
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• 제9권4호
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• pp.59-67
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• 2019

기존 연구들은 브랜드확장의 효과성을 예측하기 위한 지표로 구매의도를 주로 활용하고 있다. 이와 달리 본 연구는 브랜드확장된 신제품에 대한 소비자 반응을 예측하는데 더 적절한 지표로 시용의도를 제시함으로써 선행요인을 바탕으로 도출한 영향요인인 모브랜드 태도, 지각된 유사성, 모브랜드 소비경험이 확장브랜드 제품의 시용의도에 미치는 영향을 분석하고자 한다. 구체적으로, 모브랜드 태도가 확장브랜드 제품 시용의도에 미치는 영향을 분석하고, 또한 두 변인간의 관계에서 지각된 유사성과 모브랜드 소비경험의 조절적 영향력을 분석하고자 한다. 본 연구의 목적을 달성하기 위해 브랜드확장 제품의 사용경험이 있는 소비자들을 대상으로 실험조사와 설문조사를 실시하였고 분석에는 최종적으로 186개의 자료가 사용되었으며 회귀분석과 군집분석을 실시하였다. 분석결과, 브랜드확장제품의 시용의도에 대한 모브랜드 태도의 강력한 영향력을 확인할 수 있었다. 또한 지각된 유사성이 높을수록 모브랜드 태도가 브랜드확장 제품의 시용의도에 미치는 영향이 커지는 것으로 나타났고, 모브랜드에 대한 소비경험이 많을수록 두 변인 간의 관계가 더 긍정적인 영향을 미치는 것으로 나타났다. 이를 통해 기존연구와는 달리 소비자 관점에서의 브랜드확장 제품의 시용의도에 영향을 미치는 중요한 요인을 밝혔다.

• 디지털융복합연구
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• 제14권6호
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• pp.133-142
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• 2016

본 연구의 목적은 브랜드의 이미지 및 위조품의 진품과의 제품 유사성이 명품 위조품태도에 미치는 영향을 살펴보는 것이다. 특히 지각된 브랜드 글로벌성의 조절효과와 함께 진품에 대한 태도가 위조품 태도에 미치는 영향도 살펴보았다. 연구의 결과 첫째, 브랜드 이미지는 진품(위조품)태도 모두에 긍정적인 영향을 미치며, 상징적 브랜드 이미지가 진품(위조품)태도 모두에 더 큰 영향을 미치는 것으로 나타났다. 또한 둘째, 지각된 브랜드 글로벌성의 조절효과도 확인되었다. 즉 브랜드이미지가 진품태도에 미치는 영향은 지각된 브랜드 글로벌성에 따라 차이가 유의하지 않았지만, 위조품태도에 미치는 영향은 지각된 브랜드 글로벌성이 높은 경우에 더 선호되는 것으로 나타났다. 셋째, 위조품의 진품과의 제품유사성은 위조품태도에 정(+)의 영향을 미치는 것으로 나타났고, 지각된 품질유사성이 위조품태도에 더 큰 영향을 미치는 것으로 나타났다. 넷째, 진품태도는 위조품 태도에 정(+)의 영향을 미치는 것으로 나타났다. 이와 같은 연구결과는 진품과 위조품의 관계에서 상징적인 측면의 브랜드이미지와 기능적인 측면의 제품유사성이 위조품 태도에 미치는 영향을 종합적으로 이해하는데 이론적 기초를 제공할 것이다.

• 산경연구논집
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• 제9권1호
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• pp.67-76
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• 2018

Purpose - With the worldwide aging problem and the development of globalization, customers prefer to seek affordable medical services with the higher quality overseas. This new trend has urged some destination countries to improve their services for the more competitive advantages over other countries. Literature research indicate that medical quality and cost may be the key factors influencing global patients' decisions. In the international environment, however, medical tourism destinations are selected due to cultural similarity between the hosting country and the customers' own country. The more similarity perceived between the two countries leads foreign patients to choose the considering country as the destination for medical tourism. However, little research has been conducted on this topic. Thus, we empirically investigate how cultural similarity influences Chinese medical customers' choice of the destinations. We also consider the factors related to medical competency and travel attribute which might affect customers' decisions along with some moderating roles of disease types. Research design, data, and methodology - We proposed a research model in order to confirm the relations among different variables of cultural similarity, medical competency, travel attractiveness, disease types, and destination choice. The questionnaire survey is processed in the more economically developed regions of China such as Beijing, Shanghai, and Jiangsu. Conditional logit regression is applied to analyze the data of 881. Results - Results indicate that cultural similarity is the important predictor of Chinese customers' decision to select a medical country. However, the effects of cultural similarity vary according to the disease types. We also find that medical competency and travel attractiveness influence their decisions with the moderating role of disease types. Conclusions - Cultural similarity is the important factor that influences Chinese potential medical tourists' decisions to select a destination. Marketing managers should consider the effects of cultural similarity when developing strategies for attracting Chinese medical tourists. Since medical competency and travel attractiveness are still the critical key elements for them to evaluate the destination countries, it is necessary to continuously improve medical service quality and facilities. The results also recommend that medical managers should sharpen their marketing strategies by segmenting Chinese potential customers in terms of disease types.

• Asia Marketing Journal
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• 제17권1호
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• pp.97-121
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• 2015

In this research, we examine whether and why temporal distance influences evaluations of two different types of brand extensions: concept-based extensions, defined as extensions primarily based on the importance or relevance of brand concepts to extension products; and similarity-based extensions, defined as extensions primarily based on the amount of feature similarity at the product-category level. In Study 1, we test the hypothesis that concept-based extensions are evaluated more favorably when they are framed to launch in the distant rather than in the near future, whereas similaritybased extensions are evaluated more favorably when they are framed to launch in the near rather than in the distant future. In Study 2, we confirm that this time-dependent differential evaluation is driven by the difference in construal level between the bases of the two types of extensions - i.e., brand-concept consistency and product-category feature similarity. As such, we find that conceptbased extensions are evaluated more favorably under the abstract than concrete mindset, whereas similarity-based extensions are evaluated more favorably under the concrete than abstract mindset. In Study 3, we extend to the case for a broad brand (i.e., brands that market products across multiple categories), finding that making accessible a specific product category of a broad parent brand influences evaluations of near-future, but not distant-future, brand extensions. Combined together, our findings suggest that temporal distance influences brand extension evaluation through its effect on the importance placed on brand concepts and feature similarity. That is, consumers rely on different bases to evaluate brand extensions, depending on their perception of when the extensions take place and on under what mindset they are placed. This research makes theoretical contributions to the brand extension research by identifying one important determinant to brand extension evaluation and also uncovering its underlying dynamics. It also contributes to expanding the scope of the construal level theory by putting forth a novel interpretation of two bases of perceived fit in terms of construal level. Marketers who are about to launch and advertise brand extensions may benefit by considering temporal-distance information in determining what content to deliver about extensions in their communication efforts. Conceptual relation of a parent brand to extensions needs to be emphasized in the distant future, whereas feature similarity should be highlighted in the near future.