• 한국콘텐츠학회논문지
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• 제8권8호
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• pp.223-234
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• 2008

본 연구의 목적은 외식산업을 중심으로 한 서비스산업 종사원의 인식된 사회적 교환관계와 조직시민행동 간의 영향관계를 파악하여 서비스산업의 인적자원관리의 효율성을 제고하는데 있으며, 이러한 연구목적을 달성하기 위하여 문헌적 연구와 구조모형분석을 이용한 실증적 연구를 함께 실시하였다. 본 연구에서 사회적 교환관계는 인식된 상사지원, 인식된 동료지원, 인식된 조직지원으로 구성하였고, 조직시민행동은 개인에 대한 조직시민행동과 조직에 대한 조직시민행동으로 구성하여 각 변수들 간의 영향관계를 파악하였으며, 이러한 분석결과를 바탕으로 서비스산업의 인적자원관리 방안을 제시하였다.

• 유통과학연구
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• 제15권2호
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• pp.101-109
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• 2017

Purpose - Previous studies related to emotional labor of salespeople have mainly focused on identifying the antecedents of emotional exhaustion and turnover intention and exploring the mitigating effects salespeople's motivation on emotional exhaustion and turnover intention. They also demonstrates that there are different roles for moderating in social support, which means mental/physical support related to the job in supervisors, colleagues and organizations. The purpose of this paper is to investigate how service employees' surface acting affect turnover intention through emotional exhaustion. Another important objective of this paper is to investigate whether perceived social support moderates 1) the relationship between surface acting and emotional exhaustion 2) the relationship between emotional exhaustion and turnover intention. Research design, data, and methodology - To test the hypotheses, we collected the data from Korean insurance company sales employees. A total of 235 responses were received, from which 220 usable responses were obtained after list-wise deletion. Working with a sample of 220 responses, structural equation modeling was employed to empirically test research hypotheses(

The relationship between surface acting and emotion exhaustion,

The relationship between emotion exhaustion and turnover intention,

The moderating effect of perceived social support(PSS) on the relationship between surface acting and emotion exhaustion, and

The moderating effect of perceived social support(PSS) on the relationship between emotion exhaustion and turnover intention. SPSS 22.0 and AMOS software were used in these data analysis. Results - The service employees' surface acting was positively related to the emotional exhaustion; in turn, the service employees' feelings on emotional exhaustion are positively related to turnover intention. In addition, Perceived Social Support significantly moderated the relationship between surface acting and emotional exhaustion. However, perceived social support has a non-significant moderating effect on the path from emotional exhaustion to turnover intention. On the basis of these results, the following conclusion can be drawn. First, distribution service companies will be needed the administrative efforts to offer counseling programs and space to provide their members with enough rest in experiencing psychological pain due to the salespeople's surface acting. Also, it is necessary for distribution service companies to identify and share the examples of successfully solving emotional exhaustion caused by salespeople's surface acting.

• 한국콘텐츠학회논문지
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• 제21권1호
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• pp.498-510
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• 2021

본 연구는 사회복지사가 조직에 대해 갖는 관계적계약과 관련하여 이에 영향을 미치는 주요 요인들의 인과 관계를 검증하고자 하였다. 사회복지사의 관계적계약 인식에 영향을 미치는 요인으로서 조직의 복리후생제도 시행수준이 사회복지사가 인식하는 상사지원과 조직지원에 영향을 미침은 물론, 이것이 상사지원과 조직지원을 매개하여 관계적계약과의 관계에까지 영향을 미칠 것으로 보고 연구모형을 설정하였다. 이를 위하여 본 연구는 광주광역시에서 근무하는 사회복지사를 대상으로 설문조사를 시행하여 371명의 자료를 수거하였으며 상사지원 변수의 영향관계를 고려하여 직급이 최고경영자인 관장에 해당하는 응답자와 주요 변수에 불성실 응답을 한 경우를 제외한 최종 271명의 자료를 분석하였다. 구조방정식모형을 통해 분석한 결과, 사회복지사의 상사지원과 조직지원에 대한 인식이 높을수록 관계적계약 인식 정도도 높아졌다. 응답자가 소속된 조직의 복리후생제도 시행수준은 상사지원과 조직지원의 이중매개 경로를 거쳐 관계적계약에 영향을 미치는 것으로 나타났으며, 동시에 관계적계약에 직접적인 영향을 미치는 것으로 나타났다. 본 연구는 이러한 연구결과에 기반을 두어 사회복지사의 관계적계약 인식 제고와 관련 함의 및 후속연구의 필요성을 제시하였다.

• 한국사회복지학
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• 제51권
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• pp.183-210
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• 2002

본 연구는 소년사법처리과정에 있는 청소년들이 인지한 사회적 지지와 비행교정성이 어떤 관계에 있는지를 알아보고자 하였다. 구체적인 연구문제로는 청소년의 사회적 지지유형별 지지수준에 따라 교정성에 어떤 차이가 있는지 하는 점과 사회적 지지제공자별 지지유형이 교정성을 어느 정도 설명하는지를 살펴보고자 하였다. 이에 대한 측정은 기존의 척도를 본 연구에 맞게 수정, 보완한 소년사법처리과정 청소년의 사회적 지지척도와 교정성 척도를 가지고 One way ANOVA, 다중회귀분석을 행하였는데 그 결과는 다음과 같다. 첫째, 사회적 지지유형에 따른 사법처리과정에서의 교정성 차이를 알아본 결과 정보적 지지는 자기반성에 있어서 유의미한 차이를 보였고 자존감 지지는 자아존중감, 법의식, 자기반성에 있어 유의미한 자이를 보였으며 정서적 지지는 자아존중감에서 유의미한 차이를 보였다. 둘째, 사회적 지지제공자별 지지유형이 교정성 관련변인을 어느 정도 설명하는지를 조사한 결과 자아존중감, 법의식, 자기반성에서 유의한 결과가 나타났다. 즉 자아존중감은 친구의 자조적 지지와 지역사회의 정서적 지지와 관련이 높았고 법의식은 교사의 정보적 지지와 지역사회의 자존적 지지와 관련이 높았으며 자기반성은 친척의 자존적 지지와 정서적 지지와 관련이 높게 나왔다.

• 재활간호학회지
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• 제14권1호
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• pp.24-31
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• 2011

Purpose: The purpose of this study was to identify related factors of stress, social support and rehabilitation motivation of stroke survivors and analyze their relationship. Method: A sample of 106 stroke survivors completed face-to-face interviews. The levels of stress, social support and rehabilitation motivation were measured by the Neuman's stress, Multidimentional Scale Perceived Social Support and Han's Rehabilitation Motivation, respectively. The t-test, ANOVA, and Pearson correlation were conducted using the SPSS 17.0. Results: The mean scores of stress, social support and rehabilitation motivation were 3.3 (SD=0.76), 3.2 (SD=0.88), and 3.4 (SD=0.49) respectively. Compared to stroke survivors who had no spouses, those with spouses had a lower level of stress (t=9.52, p=.003), a higher level of social support (t=7.32, p=.008) and a higher level of rehabilitation motivation (t=15.39, p=.001). The rehabilitation motivation was significantly higher in stroke survivors with higher education (F=5.00, p=.001), more monthly income (F=15.39, p=.001), greater income satisfaction (F=3.80, p=.026), shorter duration of disease (F=3.64, p=.030) and absence of dysarthria (t=6.81, p=.010). Stress, social support and rehabilitation motivation are significantly related with each other. Conclusion: The findings suggest that these significant factors should be considered when caring for stroke survivors.

• 대한간호학회지
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• 제30권3호
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• pp.670-681
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• 2000

The purpose of this study was to identity the level of burden, social support and quality of life of the subjects. The subjects of this study were 68 mothers of nephrotic syndrome patients whose children were hospitalized in one pediatric ward of the University Hospital in Seoul. The data was collected using questionnaires, and the period of the data collection was from Nov. 15 to Dec. 31, 1999. The instruments used for this study were the Burden Measurement Instrument developed by Montgomery et. al(1985), social support measurement instrument designed Brandt an Weinert(1978) and Quality of life scale designed by Ro,Yoo JA(1988). The data analysis was done by SPSS, t-test, ANOVA and the Pearson correlation coefficient. The results of were as follows. 1. The level of burden showed a mean score of 54.47, the level of social support, a mean score of 86.00 and the level quality of life, a mean score of 140.20. 2. The level of burden differed according to mother's religion, patient's purpose for admission and perceived patient's condition by mothers. 3. The level of social support and the level of quality of life differed according to perceived patient's condition by mothers. 4. There was a negative correlation between burden and social support(r=-.348, p<.001). Also, burden was negatively related with quality of life(r=-3.97, p<.001). Social support was positively related with quality of life(r=.064, p<.001).

• 한국컴퓨터정보학회논문지
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• 제25권4호
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• pp.197-205
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• 2020

본 연구에서는 다문화청소년이 지각한 사회적지지가 학업적응에 미치는 영향을 검증하고, 이 관계에서 자아존중감과 성취동기를 통해 발생하는 간접효과를 밝히고자 하였다. 이러한 관계를 구조방정식 모형분석을 통하여 분석하기 위해 다문화청소년 7차년도(2017년) 패널데이터를 활용하였다. 분석결과, 첫째, 다문화청소년이 지각한 사회적지지와 자아존중감 및 성취동기는 학업적응에 직접적으로 유의한 영향을 미치는 것으로 나타났다. 둘째, 다문화청소년의 자아존중감은 사회적지지에 유의한 영향을 미치는 것으로 나타났다. 셋째, 다문화청소년이 지각한 사회적지지가 학업적응에 미치는 영향은 직접효과 이외에도 자아존중감과 성취동기를 매개로 간접효과가 있는 것으로 확인되었다. 이러한 연구결과를 바탕으로 다문화청소년의 사회적지지 및 학업적응 향상을 위한 실천적 개입방안을 제시하였다.

• 한국보건간호학회지
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• 제26권2호
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• pp.303-313
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• 2012

Purpose: This study was conducted to examine the correlation between social support, loneliness, sleep quality, and perceived health status among community-dwelling older adults. Methods: Older adults who lived in urban and rural local communities were taken into account. Among them, 396 people participated in this study. Path analysis was conducted in order to verify the study model and its verification. SPSS WIN 18.0 and AMOS17.0 were used for analysis of collected data. Results: The results showed that social support had a significant effect on perceived health status (${\beta}$=.17, p= .003) and loneliness (${\beta}$=-.56, p<.001), while loneliness had a significant effect on perceived health status (${\beta}$=-.12, p=.045) and sleep quality (${\beta}$=.20, p<.001). In addition, the results also indicated that sleep quality had a significant influence on perceived health status (${\beta}$=-.16, p <.001). According to results derived from the model, Chi-square=.359, df=1 NC=.359, CFI=1.0, NFI=0.98, RMSEA=.000; thus, the model was shown to be significant. Conclusion: For maintenance of the health of the aged, social support, loneliness, and sleep quality should be secured; in order to realize this, an effort should be made toward health promotion while providing the aged with more social attention.

• 대한가정학회지
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• 제47권2호
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• pp.55-67
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• 2009

The purpose of this study was to investigate the effects of perceived daily stress on the adjustment of children and to examine whether social support has a moderating effect on the relationship between daily stress and adjustment. The results are summarized as follows. First, it was found that stress caused by school, family environments and friends had significant effects on the self-concept of children. In addition, it was found that stress caused by teachers/school and family environments had significant effects on achievement motivation and social behavior. Second, the interaction between daily stress and support from family and friends affected self-concept. Furthermore, achievement motivation was positively affected by the interactions between daily stress and family support, between daily stress and teacher support and between daily stress and friend support.

• 재활간호학회지
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• 제2권2호
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• pp.206-214
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• 1999

The effect s of social support on post-stroke depression were investigated. Social support was classified into three categories : primary caregiver's, significant other's, and professional support. And primary caregiver's and significant other's support were divided into their relation, living state (which means they living together or not), frequency which they met at, and perceived satisfaction about the support, respectively. Professional support was divided into number of professionals who take care of, frequency they met at, and perceived satisfaction. The subjects were 254 stroke patients who had been discharged and were taken follow-up care at the out patient department. The depression was measured using CES-D. Out of the primary caregiver's support, only relation and perceived satisfaction were identified to affect the post-stroke depression. The patients who primarily their spouse takes care of were less depressed than those who their adult children take care of. None of the significant other's support affects the post-stroke depression. Only perceived satisfaction of the professional support was found to affect the post-stroke depression. So it was found that the quality, not the amount, of care was important to post-stroke depression. These results also support the claim that the facilities and teaching programs for primary caregivers are necessary.