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An Empirical Study on Enhancing User Satisfaction of Customer Service Information Systems (콜센터 고객정보시스템의 이용자 만족도 제고를 위한 실증 연구)

  • Cho, Seong-Ho;Park, Kwang-Ho
    • The Journal of Society for e-Business Studies
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    • v.18 no.2
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    • pp.257-277
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    • 2013
  • Those studies in the field of Management Information Systems and the Success Model of the DeLone and McLean's Information Systems suggest that some factors related to information systems should be developed and operated to affect the performance of the user's personal and companies through the introduction and use of corporate information systems. The purpose of this study is put on searching for some factors which impact on user satisfaction about the customer information management systems of call center. We did conduct on a survey of 539 people who are working as a call center counseling employees as setting up a structural equation model which reflects previous research on working environment and job satisfaction, and modified DeLone and McLean's information system success model. The results of this study are as follows. First, seven of the eleven hypotheses that three quality of the information systems might be affecting working environment, job satisfaction, user satisfaction were adopted Second, we confirmed that the working environment works as a the partial mediation and the quality of services works as a fully mediation between system/information quality and users' satisfaction. The implications of this study are that it is necessary not only to make a good working environment but also to keep improving it in order to boost the operational performance of information systems in the future.

Variation of Harbor Response due to Construction of A New Port in Youngil Bay (영일만 신항 건설에 따른 항만 정온도의 변화)

  • Kim, Ji-Yeon;Lee, Joong-Woo;Lee, Hak-Seung;Yang, Sang-Yong
    • Journal of Navigation and Port Research
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    • v.28 no.5
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    • pp.421-428
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    • 2004
  • Introduction of wave model, considered the effect of shoaling, refraction, diffraction, partial reflection, bottom friction, breaking at the coastal waters of complex bathymetry, is a very important factor for most coastal engineering design and disaster prevention problems. As waves move from deeper waters to shallow coastal waters, the fundamental wave parameters will change and the wave energy is redistributed along wave crests due to the depth variation, the presence of islands, coastal protection structures, irregularities of the enclosing shore boundaries, and other geological features. Moreover, waves undergo severe change inside the surf zone where wave breaking occurs and in the regions where reflected waves from coastline and structural boundaries interact with the incident waves. Therefore, the application of mild-slope equation model in this field would help for understanding of wave transformation mechanism where many other models could not deal with up to now. The purpose of this study is to form a extended mild-slope equation wave model and make comparison and analysis on variation of harbor responses in the vicinities of Pohang Old Harbor and Pohang New Port, etc. due to construction of New Port in Youngil Bay. This type of trial might be a milestone for port development in macroscale, where the induced impact analysis in the existing port due to the development could be easily neglected.

A Study on the Quantified Evaluation and Application of Stream Environment (하천환경의 정량적 평가 및 활용에 관한 연구)

  • Kim, Jong Oh;Kim, Ok Sun;Kim, Sun Hye
    • Journal of Wetlands Research
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    • v.6 no.3
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    • pp.83-93
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    • 2004
  • The purpose of this study was to develop the environmental management strategy of streams based on the quantified evaluation method of the stream environment. The six streams in Jinju city flowing into the Nam-river were selected for the case study. The stream environment evaluation was performed considering the following three independent field surveys. First, the stream naturalnesses considering 20 evaluation elements were investigated for each unit section of the streams having the length of 500m and the width of 100m, and then were evaluated into 5 grades. Second, water qualities of the streams were evaluated into 5 grades based on the results of eight times water quality survey. Third, the landuse patterns in the stream basins were evaluated into 5 grades according to the residential area ratio. Finally, the stream environments were classified into 5 grades by integrating the above three subfactors - stream naturalness, water quality, and residential landuse. According to the evaluation results of stream environments, the three environmental management strategies of streams were suggested. As the results of the case study, Panmun stream and Ghajwa stream were evaluated to the forth grade that need active environmental restoration, and Nabul stream and Yonga stream were evaluated to the second grade that need partial environmental restoration while Youngchun river and Dogsan stream were evaluated to the first grade showing the desirable stream environmental condition. The above environmental evaluation results for each stream will be an important reference for the further stream restoration or management plan.

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A Korean Community-based Question Answering System Using Multiple Machine Learning Methods (다중 기계학습 방법을 이용한 한국어 커뮤니티 기반 질의-응답 시스템)

  • Kwon, Sunjae;Kim, Juae;Kang, Sangwoo;Seo, Jungyun
    • Journal of KIISE
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    • v.43 no.10
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    • pp.1085-1093
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    • 2016
  • Community-based Question Answering system is a system which provides answers for each question from the documents uploaded on web communities. In order to enhance the capacity of question analysis, former methods have developed specific rules suitable for a target region or have applied machine learning to partial processes. However, these methods incur an excessive cost for expanding fields or lead to cases in which system is overfitted for a specific field. This paper proposes a multiple machine learning method which automates the overall process by adapting appropriate machine learning in each procedure for efficient processing of community-based Question Answering system. This system can be divided into question analysis part and answer selection part. The question analysis part consists of the question focus extractor, which analyzes the focused phrases in questions and uses conditional random fields, and the question type classifier, which classifies topics of questions and uses support vector machine. In the answer selection part, the we trains weights that are used by the similarity estimation models through an artificial neural network. Also these are a number of cases in which the results of morphological analysis are not reliable for the data uploaded on web communities. Therefore, we suggest a method that minimizes the impact of morphological analysis by using character features in the stage of question analysis. The proposed system outperforms the former system by showing a Mean Average Precision criteria of 0.765 and R-Precision criteria of 0.872.

Groundwater Flow Model for the Pollutant Transport in Subsurface Porous Media Theory and Modeling (지하다공질(地下多孔質) 매체(媒體)속에서의 오염물질이동(汚染物質移動) 해석(解析)을 위한 지하수(地下水)흐름 모형(模型))

  • Cho, Won Cheal
    • KSCE Journal of Civil and Environmental Engineering Research
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    • v.9 no.3
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    • pp.97-106
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    • 1989
  • This paper is on the modeling of two-dimensional groundwater flow, which is the first step of the development of Dynamic System Model for groundwater flow and pollutant transport in subsurface porous media. The particular features of the model are its versatility and flexibility to deal with as many real-world problems as possible. Points as well as distributed sources/sinks are included to represent recharges/pumping and rainfall infiltrations. All sources/sinks can be transient or steady state. Prescribed hydraulic head on the Dirichlet boundaries and fluxes on Neumann or Cauchy boundaries can be time-dependent or constant. Sources/sinks strength over each element and node, hydraulic head at each Dirichlet boundary node and flux at each boundary segment can vary independently of each other. Either completely confined or completely unconfined aquifers, or partially confined and partially unconfined aquifers can be dealt with effectively. Discretization of a compound region with very irregular curved boundaries is made easy by including both quadrilateral and triangular elements in the formulation. Large-field problems can be solved efficiently by including a pointwise iterative solution strategy as an optional alternative to the direct elimination solution methed for the matrix equation approximating the partial differential equation of groundwater flow. The model also includes transient flow through confining leaky aquifers lying above and/or below the aquifer of interest. The model is verified against three simple cases to which analytical solutions are available. The groundwater flow model shall be combined with the model of pollutant transport in subsurface porous media. Then the combined model, with the applications of the Eigenvalue technique and the Dynamic system theory, shall be improved to the Dynamic System Model which can simulate the real groundwater flow and the pollutant transport accurately and effectively for the analyses and predictions.

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Subtalar Distraction Arthrodesis Using Frozen Allobone Graft by Interpositional Structural (동결 동종골의 구조적 삽입을 이용한 거골하 신연 유합술)

  • Choi, Jang-Seok;Kwak, Ji-Hoon;Jun, Sung-Soo;Park, Hong-Gi
    • Journal of Korean Foot and Ankle Society
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    • v.15 no.4
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    • pp.201-206
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    • 2011
  • Purpose: Subtalar distraction arthrodesis is useful treatment option for restore hindfoot alignment. but, using structural autograft have high risk of donor site morbidity. Recently, by replacing the structural allograft has been reported satisfactory clinical results. Therefore, the authors reviewed the results of subtalar distraction arthrodesis using a structural allograft, retrospectively. Materials and Methods: From January 2008 to May 2010, 12 patients (12 feets; 9 male, 3 female) underwent subtalar distraction arthrodesis using frozen structural allograft. 9 cases were calcaneal malunion, 2 were nonunion or malunion after subtalar arthrodesis, 1 was other cause. Mean age was 38.9 (12~66) years old and follow up period was 16.5 (12~36) months. Surgical was performed with posterolateral approach and tricortical allobone block of frozen femoral neck was used. Analysis was done with retorspective manner to evaluate preoperative, postoperative, and final follow up radiologic measurement and AOFAS ankle-hindfoot scale. Results: There was statistically significant increase (p<0.05) of ankle-hindfoot scale from preoperative 27.5 points to postoperative 72.5 points, talocalcaneal height by 6.62 mm, calcaneal pitch angle by 5.73 degrees, lateral talocalcaneal angle by 6.38 degrees and significant decrease (p<0.05) of tali-1st metatarsal angle by 5.23 degrees. 11 feet (91.7%) acquired bony union and it takes average 5.1 months. Final post-operative result revealed talocalcaneal height changed by 2.57 mm, calcaneal pitch anble, lateral talocalcaneal angle, talar-1st metatarsal angle were changed by 2.63 degrees, 1.62 degrees, 1.18 degrees, respectively (p<0.05). 3 cases of partial osteonecrosis of posterior facet of calcaneus were observed in operation field, 4 cases of complication were developed (1 case of nonunion, 1 collapse of allobone graft, 1 screw loosening, 1 superficial skin necrosis). Conclusion: Subtalar distraction arthrodesis using frozen structural allobone graft is useful alternative treatment method of arthrodesis with structural autobone graft.

The Performance Analysis of Diamond Grinding for Existing Concrete Pavement (기존 콘크리트 포장의 성능 향상을 위한 다이아몬드 그라인딩 공법의 초기 공용성 평가)

  • Jung Jong-Duck;Ryu Sung-Woo;Han Seung-Hwan;Cho Yoon-Ho
    • International Journal of Highway Engineering
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    • v.8 no.3 s.29
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    • pp.77-88
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    • 2006
  • The maintenance / repair of concrete pavements has become an issue as a result of increasing of concrete pavements' service year. Asphalt overlay is applied to the concrete pavements after partial repairs on all occasions. This thesis discusses the application standard, evenness, skid resistance, noise, economical efficiency, extension of life span, etc. of diamond grinding, a method of maintenance about concrete pavements. Based on this, it was applied to the field and measured the performance. It was measured the longitudinal evenness of before and after the construction through measurement equipment. and surveyed the skid resistance the each lane classified using the SN standard value. In case of noise, it is selected the kind of vehicle, velocity, then measured the noise between control and constructed site. In addition, it is evaluated the average texture depth. As a result of the analysis, longitudinal evenness is improved about $6{\sim}40%$, skid resistance is improved 66% at first section,37% at second section. Noise is reduced 3.4dB average, and average texture depth is 79% deeper than control section. Therefore, it can be concluded that diamond grinding is suitable as maintenance / repair method of concrete pavements.

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Evolution of Neogene Sedimentary Basins in the Eastern Continental Margin of Korea (한반도 동해 대륙주변부 신제삼기 퇴적분지의 진화)

  • Yoon Suk Hoon;Chough Sung Kwun
    • The Korean Journal of Petroleum Geology
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    • v.1 no.1 s.1
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    • pp.15-27
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    • 1993
  • Seismic reflection profiles from the eastern continental margin of Korea delineate three major Neogene sedimentary basins perched on the shelf and slope regions: Pohang-Youngduk, Mukho and Hupo basins. The stratigraphic and structural analyses demonstrate that the formation and filling of these basins were intimately controlled by two phases of regional tectonism: transtensional and subsequent contractional deformations. In the Oligocene to Early Miocene, back-arc opening of the East Sea induced extensional shear deformation with dextral strike-slip movement along right-stepping Hupo and Yangsan faults. During the transtensional deformation, the Pohang-Youngduk Basin was formed by pull-apart opening between two strike-slip faults; in the northern part, block faulting caused to form the Mukho Basin between basement highs. As a result of the back-arc closure, the stress field was inverted into compression at the end of the Middle Miocene. Under the compressive regime, two episodes (Late Miocene and Early Pliocene) of regional deformation led to the destruction and partial uplift of the basin-filling sequences. In particular, during the second episode of compressive deformation, the Hupo fault was reactivated with an oblique-slip sense, which resulted in an opening of the Hupo Basin as a half-graben on the downthrown fault block.

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Species and Sex Identification of the Korean Goral (Nemorhaedus caudatus) by Molecular Analysis of Non-invasive Samples

  • Kim, Baek Jun;Lee, Yun-Sun;An, Jung-hwa;Park, Han-Chan;Okumura, Hideo;Lee, Hang;Min, Mi-Sook
    • Molecules and Cells
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    • v.26 no.3
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    • pp.314-318
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    • 2008
  • Korean long-tailed goral (Nemorhaedus caudatus) is one of the most endangered species in South Korea. However, detailed species distribution and sex ratio data on the elusive goral are still lacking due to difficulty of identification of the species and sex in the field. The primary aim of this study was to develop an economical PCR-RFLP method to identify species using invasive or non-invasive samples from five Korean ungulates: goral (N. caudatus), roe deer (Capreolus pygargus), feral goat (Capra hircus), water deer (Hydropotes inermis) and musk deer (Moschus moschiferus). The secondary aim was to find more efficient molecular sexing techniques that may be applied to invasive or non-invasive samples of ungulate species. We successfully utilized PCR-RFLP of partial mitochondrial cytochrome b gene (376 bp) for species identification, and sex-specific amplification of ZFX/Y and AMELX/Y genes for sexing. Three species (goral, goat and water deer) showed distinctive band patterns by using three restriction enzymes (Xbal, Stul or Sspl). Three different sexing primer sets (LGL331/335 for ZFX/Y gene; SE47/48 or SE47/53 for AMELX/Y gene) produced sex-specific band patterns in goral, goat and roe deer. Our results suggest that the molecular analyses of non-invasive samples might provide us with potential tools for the further genetic and ecological study of Korean goral and related species.

Kernel Integration Scheme for 2D Linear Elastic Direct Boundary Element Method Using the Subparametric Element (저매개변수 요소를 사용한 2차원 선형탄성 직접 경계요소법의 Kernel 적분법)

  • Jo, Jun-Hyung;Park, Yeongmog;Woo, Kwang-Sung
    • Journal of the Computational Structural Engineering Institute of Korea
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    • v.25 no.5
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    • pp.413-420
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    • 2012
  • In this study, the Kernel integration scheme for 2D linear elastic direct boundary element method has been discussed on the basis of subparametric element. Usually, the isoparametric based boundary element uses same polynomial order in the both basis function and mapping function. On the other hand, the order of mapping function is lower than the order of basis function to define displacement field when the subparametric concept is used. While the logarithmic numerical integration is generally used to calculate Kernel integration as well as Cauchy principal value approach, new formulation has been derived to improve the accuracy of numerical solution by algebraic modification. The subparametric based direct boundary element has been applied to 2D elliptical partial differential equation, especially for plane stress/strain problems, to demonstrate whether the proposed algebraic expression for integration of singular Kernel function is robust and accurate. The problems including cantilever beam and square plate with a cutout have been tested since those are typical examples of simple connected and multi connected region cases. It is noted that the number of DOFs has been drastically reduced to keep same degree of accuracy in comparison with the conventional isoparametric based BEM. It is expected that the subparametric based BEM associated with singular Kernel function integration scheme may be extended to not only subparametric high order boundary element but also subparametric high order dual boundary element.