• 제목/요약/키워드: Organizational Technical Support

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운영 중인 ERP 시스템의 활용도에 영향을 미치는 요인에 관한 연구 : 사용자 중심의 통합된 사회-기술적 관점에서 (Factors Affecting the Usage of an ERP System in Operation : A Socio-technical View with User Orientation)

  • 조은경;민대환
    • 한국IT서비스학회지
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    • 제9권2호
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    • pp.129-149
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    • 2010
  • Although many organizations have implemented and used ERP systems for years, industry reports point out that the usage level does not reach their expectation. As a result, they do not enjoy the benefits from the investment into ERP systems. This study attempts to develop a research model and test the model empirically for identifying factors that affect the usage of an ERP system at a public organization. This study has classified potential factors into three groups of technical system characteristics (usability, usefulness), organizational support characteristics (operational support, education and training, evaluation and measurement), and user characteristics (organizational citizenship, self-efficacy). Then, a structural equation model has been established on the basis of previous literature and tested with empirical data. In summary, this study has found that self-efficacy, usefulness, and operational support have an effect on the ERP usage. Self-efficacy is the strongest factor; Usefulness is the second; and the third is operational support. On the contrary to the previous literature, this study has not found a significant effect of organizational citizenship on the usage. The result confirms that an organization can increase the ERP usage by improving the usefulness of an ERP system to some extent. However, to boost the usage further, the result implies that organizations need to strengthen the self-efficacy of their members by reinforcing operational support, providing education and training steadily, and establishing an evaluation mechanism in relation with the ERP usage.

The Effect of the Factors of Introducing Information Technology on Non-Financial Performance

  • Lim, Kil-Jae;Yi, Seon-Gyu
    • 한국컴퓨터정보학회논문지
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    • 제20권12호
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    • pp.107-113
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    • 2015
  • This study analyzed the effect of the factors of introducing information technology(organizational and environmental characteristics) on non-financial performance. As detailed variables of each characteristic, the technical support/task force, users' IT capability, and education/training were used for the organizational characteristics while the degree of competition, external pressure, and uncertainty of environment were used for the environmental characteristics. In the results of the analysis, such factors like technical support/task force, users' IT capability, and education/training of the organizational characteristics had significant influence on non-financial performance. Also, factors such as degree of competition, external pressure, and uncertainty of environment of the environmental characteristics had significant influence on non-financial performance.

EVALUATION OF SAMG EFFECTIVENESS IN VIEW OF GROUP DECISION

  • Huh, Chang-Wook;Suh, Nam-Duk;Park, Goon-Cherl
    • Nuclear Engineering and Technology
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    • 제44권6호
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    • pp.653-662
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    • 2012
  • We evaluate the technical and organizational aspects of the severe accident management guideline (SAMG), focusing on the decision-making process in the technical support center (TSC). From the technical aspects, we conclude that the present SAMG is a good tool that can assist the TSC in efficiently managing probable severe accidents. However, we suggest that the clear separation of the emergency operating procedure (EOP) and SAMG, which shifts plant control from the main control room (MCR) to the TSC, might not be an effective framework from an organizational perspective. Studies on organizational behavior demonstrate that a group decision made under a risky situation might be polarized in either a risky or cautious way. We recognize that we cannot be free from the polarization effect since the current SAMG recommends that the TSC evaluate the advantages and disadvantages of strategies to be implemented and choose the best one based on a group decision process. Illustrative examples of accident management under risky conditions are recapitulated from previous studies of the authors and we propose that the SAMG should be more proceduralized to remove this polarization from the decision-making process.

기업간 정보시스템의 사용자 만족도에 영향을 주는 요인 (The Factors Towards the User Satisfaction of Interorganizational System)

  • 손달호
    • Asia pacific journal of information systems
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    • 제11권1호
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    • pp.75-90
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    • 2001
  • Computer-based systems operating between two or more co-operating organizations as part of their business relationship are generally referred to as inter-organizational systems(IOS). IOS automates aspects of transactional work between organizations and coordinate other activities. These systems facilitate organizational interaction as well as flows of materials, services and information. This planning provides as business direction for IOS applications, coordinates the efforts of participants, and deals with technical and non-technical IOS issues. This paper seeks to research the effect of strategic determinants of IOS to the efficiency of IOS. The determinants that selected from prior researches are top management support, is support and vendor/consultant support. The results show that the effect of top management support to efficiency of IOS was significant and this effect mediates the effect of other factors.

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지식경영효과에 관한 탐색적 연구: 상황관점 (An Exploratory Study on the Effects of Knowledge Management: A Contingency Perspective)

  • 천면중;허명숙
    • Asia pacific journal of information systems
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    • 제15권1호
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    • pp.135-152
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    • 2005
  • In order to explore a relationship among KM context, KM effects, and sustainability of competitive advantage of organizations, a contingency model of KM, which is based on resource-based as well as knowledge-based theory, is developed from the information systems and strategic management literature. To put it concretely, our motivation for this paper was to answer the following questions: (1) What factors affect the degree to which an organization achieves KM effects? (2) Is there a positive relationship between KM effects and organizational performance achieved by linking KM to competitive advantage? A detailed exploratory analysis of survey responses from 79 Korean companies provides the following significant findings: (1) This study found support for the proposed research model. (2) The organization's degree of process and organizational outcomes of KM effects is determined by technical and social resources and its capabilities. Furthermore, the influence of technical and social resources of KM context on process and organizational outcomes of KM effects is controlled by different types of organizational perspectives on KM. (3) There is a relationship between process and organizational outcomes of KM effects and organizational performance enhanced by linking KM to competitive advantage.

조직구성원의 정보보안 준수 및 미준수 원인에 대한 연구 (A study on the information security compliance and non-compliance causes of organization employees)

  • 황인호;허성호
    • 한국융합학회논문지
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    • 제11권9호
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    • pp.229-242
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    • 2020
  • 본 연구의 목적은 정보보안 준수의도에 영향을 주는 긍정적, 부정적 측면의 환경적 요인을 제시하고, 개인의 보안 준수의도와의 영향관계를 찾는 것이다. 연구대상은 정보보안 정책 및 기술을 적용하는 조직의 구성원들이며, 설문 조사를 통하여 유효표본을 확보하였다. 분석과정에서 구조방정식모델링을 통해 연구모델에 대한 검증을 하였다. 측정변수는 정보보안 정책, 정보보안 시스템, 정보보안 기술적 지원, 업무장애, 비가시성, 조직몰입, 준수의도로 구성하여 분석에 활용하였다. 결과는 보안 준수요인인 정책, 시스템, 기술적 지원과 미준수 요인인 업무 장애가 각각 조직몰입에 영향을 주었으며, 준수의도로 이어지는 것을 확인하였다. 연구 모델의 검증 결과를 토대로 조직의 정보보안 준수 수준 향상을 위한 구성원들의 보안 준수 전략 수립의 방향성을 제시하였다.

데이터 웨어하우징의 구현성공과 시스템성공 결정요인 (Factors Affecting the Implementation Success of Data Warehousing Systems)

  • 김병곤;박순창;김종옥
    • 한국정보기술응용학회:학술대회논문집
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    • 한국정보기술응용학회 2007년도 춘계학술대회
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    • pp.234-245
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    • 2007
  • The empirical studies on the implementation of data warehousing systems (DWS) are lacking while there exist a number of studies on the implementation of IS. This study intends to examine the factors affecting the implementation success of DWS. The study adopts the empirical analysis of the sample of 112 responses from DWS practitioners. The study results suggest several implications for researchers and practitioners. First, when the support from top management becomes great, the implementation success of DWS in organizational aspects is more likely. When the support from top management exists, users are more likely to be encouraged to use DWS, and organizational resistance to use DWS is well coped with increasing the possibility of implementation success of DWS. The support of resource increases the implementation success of DWS in project aspects while it is not significantly related to the implementation success of DWS in organizational aspects. The support of funds, human resources, and other efforts enhances the possibility of successful implementation of project; the project does not exceed the time and resource budgets and meet the functional requirements. The effect of resource support, however, is not significantly related to the organizational success. The user involvement in systems implementation affects the implementation success of DWS in organizational and project aspects. The success of DWS implementation is significantly related to the users' commitment to the project and the proactive involvement in the implementation tasks. users' task. The observation of the behaviors of competitors which possibly increases data quality does not affect the implementation success of DWS. This indicates that the quality of data such as data consistency and accuracy is not ensured through the understanding of the behaviors of competitors, and this does not affect the data integration and the successful implementation of DWS projects. The prototyping for the DWS implementation positively affects the implementation success of DWS. This indicates that the extent of understanding requirements and the communication among project members increases the implementation success of DWS. Developing the prototypes for DWS ensures the acquirement of accurate or integrated data, the flexible processing of data, and the adaptation into new organizational conditions. The extent of consulting activities in DWS projects increases the implementation success of DWS in project aspects. The continuous support for consulting activities and technology transfer enhances the adherence to the project schedule preventing the exceeding use of project budget and ensuring the implementation of intended system functions; this ultimately leads to the successful implementation of DWS projects. The research hypothesis that the capability of project teams affects the implementation success of DWS is rejected. The technical ability of team members and human relationship skills themselves do not affect the successful implementation of DWS projects. The quality of the system which provided data to DWS affects the implementation success of DWS in technical aspects. The standardization of data definition and the commitment to the technical standard increase the possibility of overcoming the technical problems of DWS. Further, the development technology of DWS affects the implementation success of DWS. The hardware, software, implementation methodology, and implementation tools contribute to effective integration and classification of data in various forms. In addition, the implementation success of DWS in organizational and project aspects increases the data quality and system quality of DWS while the implementation success of DWS in technical aspects does not affect the data quality and system quality of DWS. The data and systems quality increases the effective processing of individual tasks, and reduces the decision making times and efforts enhancing the perceived benefits of DWS.

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성공적 SCM 시스템 구축에 미치는 영향요인에 관한 연구 - 관계역량 매개와 경쟁강도 조절효과를 중심으로 -

  • 강성배;문태수;정윤
    • 한국경영정보학회:학술대회논문집
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    • 한국경영정보학회 2008년도 춘계학술대회
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    • pp.701-711
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    • 2008
  • SCM(Supply Chain Management) is one of the important issues in internet-based business environment. This study intends to suggest a research model to investigate the influence of environmental, organizational, technical factors on successful SCM system implementation. The purpose of this study is to analyze the influence of the organizational characteristics of SCM adoption on successful implementation of SCM systems, including the moderating effects of competitiveness. 122 companies data were collected by survey. The results of hypothesis testing showed that project management is the most important determinants to influence successful SCM system implementation. In addition to that, top management support, IS maturity have positive influence to successful implementation of SCM systems in direct effect model. Also, the results of hypothesis testing in moderating effect model show that competitiveness has a positive impact to successful implementation of SCM systems.

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국내 기업 통신망의 환경 및 기술 성숙도 상관관계 연구 (A Study on the Relationships between Organizational and Technological Maturity of Korean Enterprise Networks)

  • 홍기향;전성현;최흥식
    • Asia pacific journal of information systems
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    • 제10권2호
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    • pp.97-123
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    • 2000
  • This paper proposes a model for assessing enterprise network maturity. We define maturity in terms of the institutional and member support for the network(organizational maturity) and its technical sophistication(technological maturity), and examine their relationships. We build several hypotheses about the relationships between the maturity types and between the maturity of the network and various organizational factors including industry, size, and performance of the enterprise. We test the hypotheses using data collected from a questionnaire survey with Korean firms. The results show that there is a positive correlation between organizational and technological maturity. It is also found that investment in the network infrastructure has a positive influence on the organizational efficiency. However, it is found that industry type does not affect network utilization, but size does, suggesting that large firms utilize network infrastructure more than small ones do. We also identify various relationships among performance, satisfaction level and the maturity of the enterprise networks. Finally, we provide an overview on the current technological state of the Korean enterprise networks.

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군 장병의 보안 스트레스 관리방안 (Security Stress Management Plan for Military Soldiers)

  • 이태복
    • 문화기술의 융합
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    • 제10권3호
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    • pp.61-67
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    • 2024
  • 군 부대 및 기관에서 근무하는 장병은 국가안보와 관련된 민감정보 및 기밀을 다루는 업무의 특성상 엄격한 보안정책 및 기술을 적용받고 있어 보안 스트레스를 겪게 될 가능성이 크다. 본 연구의 목적은 이러한 군 장병의 보안 스트레스를 관리할 필요성을 인식하고, 관리방안을 제시하는 것이다. 이를 위해 우선 보안 스트레스를 다룬 한국학술지인용색인(KCI) 등재 및 등재후보지 12편을 대상으로 문헌 연구를 실시하였다. 보안 스트레스를 다룬 연구는 2016년 이후부터 주로 설문조사를 활용한 통계적 분석기법을 적용하여 이루어졌으며, 크게 보안 스트레스에 영향을 미치는 요인, 보안 스트레스와 보안준수 의도의 관계, 보안 스트레스를 완화하는 요인을 다룬 연구로 구분되었다. 특히 조직공정성, 조직 차원의 기술 지원, 보안 피드백 등의 요인이 보안 스트레스를 완화할 수 있다는 점이 확인되었다. 다음으로 이와 같은 문헌 연구 결과를 국방보안환경에 적용함으로써 군 장병의 보안 스트레스 관리방안으로 보안 관련 공정성 인식 향상, 기술 지원 및 보안 피드백의 측면에서 제시하였다. 본 연구를 통해 우리는 군 장병 보안 스트레스의 관리 필요성을 인식하고, 이와 관련된 실무적인 방안을 검토하였다는 점에서 의의를 찾을 수 있다.