• 산경연구논집
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• 제11권12호
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• pp.29-38
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• 2020

Purpose: The purpose of this study is to empirically analyze the effect of chatbot service quality, chatbot trust, and chatbot satisfaction on chatbot reuse intention and store reuse intention. Research design, data, and methodology: We reviewed the literature on domestic and international chatbots, established hypotheses, and analyzed them. We empirically analyzed the process model in which chatbot service quality (interaction quality, information quality) has a positive effect on chatbot trust and chatbot satisfaction, and that chatbot trust and satisfaction positively affect chatbot reuse intention and store reuse intention. A survey was conducted on 212 people who had used shopping mall chatbots and financial service chatbots after demonstrating the shopping mall chatbot video. Structural equation modeling was conducted by using AMOS 24.0 to test the proposed relationships. Results: As a result of the empirical analysis, the effects of interaction quality on chatbot trust and information quality on chatbot satisfaction were not supported, but the rest of the hypotheses were statistically significant. It was found that the information quality of chatbot service had a positive effect on chatbot trust, but did not significantly affect chatbot satisfaction. In addition, the interaction quality of the chatbot positively affects the satisfaction of the chatbot, but it does not significantly affect the trust of the chatbot. Chatbot trust was found to have a positive effect on chatbot satisfaction. Chatbot trust and chatbot satisfaction were found to have a positive influence on the intention to reuse the chatbot. And, chatbot trust and chatbot satisfaction were found to have a positive influence on store reuse intention. Conclusions: The findings of this study offer significant theoretical and managerial contributions in the context of chatbot. Chatbots should enhance customer contact quality management from the perspective of total customer experience management rather than partial function. When providing a chatbot service, it is more desirable to give priority to providing accurate information to increase trust, and at the same time to improve customer satisfaction by increasing the quality of interaction. And in order to increase the competitive advantage of companies, the purpose of introducing chatbots should be clarified and approached strategically.

• 디지털융복합연구
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• 제20권5호
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• pp.77-84
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• 2022

코로나19 발생으로 건강한 삶에 대한 소비자들의 생활패턴이 향상되면서 유통과정에서 신선식품의 품질관리에 대한 요구가 갈수록 높아지고 있다. 따라서 분 연구의 목적은 신선식품의 E-서비스품질이 고객만족과 재구매의도에 미치는 영향을 검증하여 E-서비스제공하는 기업에게 경영전략 의사결정에 연구자료를 제시한다. 연구방법은 E-서비스로 신선식품을 구매한 경험이 있는 소비자를 대상으로 설문조사하는 방법을 사용하였고, 실증분석을 위한 통계처리 방법은 소프트웨어 SPSS 23.0을 활용하였다. 연구 결과는 E-서비스 품질이 좋을수록 고객만족에 정(+)의 영향을 미치는것을 보이고 있고, E-서비스 품질과 재구매의도의 영향 관계에서 고객만족도는 매개 효과가 있는 것으로 나타났다. 신선식품에 대한 E-서비스가 제공 하는 고객 만족도와 재구매의도를 높이기 위해서는 신선식품의 신선도에 중점을 두고 안정한 물류서비스를 제공하며 간편하고 편리한 사이트를 이용할 수 있는 전반적인 시스템을 구축해야한다는 시사점을 제시한다.

• 품질경영학회지
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• 제50권2호
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• pp.265-286
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• 2022

Purpose: The time and cost of a project activity exists in a selected mode and there is a quality level for the selected mode, and the time and cost of the current activity is determined by the quality level of the preceding activity. When an activity is a predecessor activity of an activity, it is characterized as a trade-off problem in which the time and cost of the activity are determined according to the quality level of the activity. Methods: A neighbor search heuristic algorithm obtains a solution by (1) randomly determining the mode, quality level, and assignment order for each activity. (2) get a solution by improving the solution by changing the possible modes and quality levels; (3) to find a solution by improving the solution from the point where it is feasible to advance the start time. Here, Case[1] is a method to find the optimal solution value after repeating (1). Case [2] is a method for finding a solution including (1) and (2). Case [3] refers to a method for finding solutions including (1), (2), and (3). Results: It can be seen that the value of the objective function presented by the algorithm changes depending on how the model of the heuristic algorithm is designed and applied. In other words, it suggests the importance of algorithm design and proves the importance of the quality problem of activities in the project schedule. Conclusion: A study significance of the optimization algorithm and the heuristic algorithm was applied to the effect of the quality of the preceding activity on the duration and cost of itself and the succeeding activity, which was not addressed in the project schedule problem.

• 보건행정학회지
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• 제14권3호
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• pp.66-96
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• 2004

This study was intended to describe the hypertensive patient's lifestyle and quality of life by creating a hypothetic model on the lifestyle and quality of life and by examining a causeand effect relationship, and to contribute to countermeasures for practicing their lifestyle and improving the quality of life through creating a predictable model. Exogenous variable($\xi$) of hypothetic model in this study composed of a family support, hypertension knowledge, perceived benefit and toughness. Endogenous variable($\eta$) composed of self-esteem, perceived health state, depression, lifestyle and quality of life. There were 6 measured variables for exogenous variable(x). There were 9 measured variables(y) for endogenous variable. Also, there was error variable ($\delta,\;\epsilon$) of an individual. The survey was conducted for 207 hypertensive parents who received an out-patient service for 3 weeks from September 15, 2003 to October 3, 2003 after diagnosing as hypertension from 2 general hospitals in Daegu. As the conformance of hypothetic model in this study, there were $x^2$= 155.81, standard $x^2$ ($x^2$/df)=2.32, GFI=0.003, NFI=0.971, CFI=0.982, and RMSEA=0.080. Generally, the hypothetic model and actual data were well coincided. The higher the hypertension knowledge was(t=6.030), the higher the perceived benefit was(t=9.429), the higher the toughness was(t=2.783), and the higher the perceived health state was(t=2.282), the higher the lifestyle was. However, the degree of depression (t=-0.038), family support(t=1.161), and self-esteem(t=0.518) was not affected. The higher the family support was(t=10.476), the higher the self-esteem was(t=7.244), the higher the perceived health state was(t=6.996), the lower the degree of depression was(t=-2.044), and the higher the practice degree of lifestyle was(t=3.315), the higher the quality of life was. However, the toughness(t=1.672) didn't have a significant influence on the quality of life. It was modified to increase the model conformance and gain a conscious model As the result of model revision, for the model conformance, there were $x^2$= 118.43, standard $x^2$=1.69, GFI=0.923, NFI=0.976, CFI=0.982, and RMSEA=0.078. As the revised model showed the better conformance than hypothetic model, it seemed to be more suitable model. In the revised model, the perceived benefit(t=9.440) affected the lifestyle in the revised model. Then, the lifestyle was influenced by hypertension knowledge(t=6.139), toughness (t=2.757), family support(t=2.078), perceived health state(t=1.962) in the order. As a factor which affected the quality of life, there were the family support(t=l0.46l), self-esteem(t=7.368), perceived health state(t=6.989), lifestyle(t=3.316), toughness(t=2.584), and depression(t=-1.968) in the order. It showed the significant effect.

• 방송공학회논문지
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• 제21권2호
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• pp.157-168
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• 2016

영상 처리 및 컴퓨터 비전 분야에 있어서, 평균 제곱 오차(Mean Squared Error: MSE)는 좋은 수학적 특성(예를 들어, 척도성(metricability), 미분가능성(differentiability) 및 볼록 성질(convexity))을 가짐으로 인해 많은 영상 화질 최적화 문제의 객관적 척도로 사용되어 왔다. 그러나 MSE가 영상의 왜곡 신호에 대한 시각적 인지 화질과 상관도가 높지 않다는 것이 알려지면서, 이를 해결하기 위해 위에서 언급한 좋은 수학적 특성과 높은 영상 화질 예측 성능을 동시에 가지는 객관적 영상 화질 측정(Image Quality Assessment: IQA)척도가 활발히 연구되어 왔다. 비록 최근 제안된 좋은 수학적 성질을 만족시키는 IQA 척도들은 MSE와 비교하여 매우 향상된 주관적 화질 예측 성능을 보이지만, 상대적으로 높은 계산 복잡도를 가진다. 본 논문은 이를 해결하기 위해, 단순 라플라스 연산자를 이용한 좋은 수학적 특성을 가지는 새로운 IQA 척도를 제안한다. 제안 IQA 방법에 도입한 단순 라플라스 연산자는 인간 시각 체계의 망막에서의 광도 자극에 대한 시신경 반응을 효과적으로 모사할 뿐만 아니라 계산이 매우 단순하기 때문에, 제안 IQA 척도는 단순 라플라스 연산자를 사용하여 매우 빠른 계산 속도와 높은 주관적 화질 점수 예측력을 확보하였다. 제안 IQA 척도의 효과를 검증하기 위해, 최신 IQA 척도들과 광범위한 성능비교 실험을 수행하였다. 실험 결과, 제안하는 IQA 척도는 모든 테스트 IQA 척도들 중 MSE를 제외하고 가장 빠른 처리 속도를 보였을 뿐만 아니라, 가장 높은 주관적 화질예측 성능을 보였다.

• 동서간호학연구지
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• 제9권1호
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• pp.35-45
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• 2004

This study as a cross survey study was conducted to provide basic data for more practical approach to nursing the aged, by analyzing the relationship of the loneliness, self-esteem and quality of life on the hearing disturbance aged. This study was based on the survey data from the 90 aged, who are over sity years old and resident in Seoul. In order to measure the general characteristics and subjective audition, Cantril's Ladder Scale Tool was used. For the loneliness, UCLA Loneliness Scale Tool (translated into Korean to suit the Korean environment by Kim's). In order to measure the self-esteem, Rosenberg's Self-esteem Measurement Tool (translated into Korean by Chun) was used. No's Quality of Life Measurement Tool was used to the measure the quality of life. The Data were collected by direct interviewing on the subjects for this study from August 10, 1999 to September 15, 1999. In accordance with each purpose of this study, appropriate analyzing methods such as Descriptive Statistics, T-test, and ANOVA were used in analyzing the collected data. Pearson correlation coefficient was used to test the relationship of the loneliness, self-esteem and quality of life on the hearing disturbance aged. The result of this study is as follows: 1) The average of the degrees of subjective audition was 7.22, The factors that cause the result were sex, religion, the perception of health, the married state. 2) The average of the degrees of loneliness was 55.18, The factor that cause the result was the perception of health. 3) The average of the degrees of self-esteem was 28.42, The factors that cause the result were the number of family, the number of children, the perception of health. 4) The average of the degrees of quality of life was 71.87 the factors that cause the result were age, education, the number of children, the perception of health. 5) Correlation of Loneliness, self-esteem and quality of life is the perception of loneliness showed significant negative correlation with self-esteem (r=-.466, p=.0001) and quality of life (r=-.450, p=.0001). As a result of analysis above: Because of the recognition change of the aged, it seems to them that the subjective audition scale on the hearing disturbance aged is measured by only 10-point ladder scale is inappropriate. Therefore, it is necessary that the physiologic-index can confirm more exactly should be applied to them. It is very important that the social-psychological factor that has influence on the aged should be the self-perception of health. Thus, proper development of nursing intervention should be required to process in the self-perception of health on the aged.

• 유통과학연구
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• 제14권4호
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• pp.67-79
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• 2016

Purpose - Over recent years, we have concerned about safety and quality on food products because of delivery complexity. The dependence of foreign food products escalate supply of products. And there are often negligent accident of marine and agricultural products. Therefore, the complexity increases the importance of safety on food and information quality for consumers. In spite of the interest augmentation of various interested parties, there is decrease in reliability and effectiveness, if it would be established without the right directivity. For the study, we tried to examine the first considerations the point of - view in service environment and information quality with accepting and diffusing the Traceability System. Then, we tried to verify the relationships between the factors of TS and the determinants of behavior decision. Next, we made efforts to find the mutual relationship among distributors, producers, consumers and the other prerequisite factors from the point of view in service environment and information quality in order to operate effectively the information perspective and system. Research design, data, and methodology - For the purpose of this study, the samples of consumers were targeted to Traceability System, and 661 people have been investigated. Through theoretical discussion of previous research, nine hypotheses were established, the influence of Continuous User Intention in TS. In order to test the hypotheses, a survey had conducted for 661 consumers as opinion leaders in their 20s-60s as data, and structural equation modeling was used. The difference analysis between Agricultural and Marine Products in TS; SPSS 22.0 and AMOS 22.0 were used for statistical analysis. Results - The major findings from this study were as follow; all factors of information quality excluding completeness and a social-impact had effects on the ease of use; all factors excluding understand ability in information quality and a social-impact had effects on the usefulness; completeness and social-impact had effects on perceived value; the ease of use had effects on usefulness and perceived value; usefulness had effects on perceived value and the intention of continuous use. From the results of different analysis, the CPLT(Completeness) factor has positive effects on Easy of USE and PV(Perceived Value) strongly in agricultural products. On the other hand, Social Duty has positive effects on Easy of Use strongly in marine products. Conclusion - In the age of information overflowing, TS will be a burden for users if it places too much emphasis upon accessibility. To accept and diffuse TS safely, therefore, Information System should be settled first into initial market formation. In addition, if TS elements are considered in conjunction with information factors and user environment, the acceptance and diffusion of TS would make synergy effect, even better. That is, this study contributes to the acceptance and diffusion of Traceability System. Accordingly, information quality will be settled into initial market formation. Also, social-impact element will be considered in conjunction with information quality's factors, and it will make synergy effect.

• 한국습지학회지
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• 제24권1호
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• pp.44-51
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• 2022

본 연구에서는 TOPSIS(Techniques for Order Performance by Similarity to Ieal Solution)을 이용하여 낙동강수계 34개 지천에서의 수질측정망 설치 지점에 대하여 평가하였다. 낙동강수계에서는 지난 2011년부터 195개 지천에서 수질 및 유량을 측정하고 있다. 특히, 34개 중점관리지점은 오염원이 많고 수질이 불량한 지역으로서 지속적인 수질이 관리가 필요하다. 관리가 필요한 지점 선정을 위해 평가항목은 10개 지표를 선정하였으며 선정된 지표를 표준화하고, 엔트로피 방법(Entropy Method)을 이용하여 가중치를 부여하였다. 가중치 산정결과, 인근 측정망 유무가 가장 크고 평균 수질과 산업단지 유무도 높은 가중치를 얻었다. 평가결과, 상위 지점은 인근 측정망이 없고 산업단지와 폐수처리시설이 있고 평균 수질이 타 지점보다 높은 지점이다. 평가된 자료는 향후 낙동강수계에서의 신규 수질측정망 설정 및 지속적인 지류에서의 수질 관리를 위해 필요한 연구 결과로 판단된다.

• 한국환경보건학회지
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• 제15권2호
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• pp.59-68
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• 1989

This study was performed employing the two stage aerated submerged biofilter of media pore size 1.5cm and 2cm, and infiuent substrate concentrations were 30.25mg COD/l, 50.1mg COD/l respectively. The purpose was to determine the treatment efficiency at the low concentration infiuent, reaction order and substrate flux with application of variable-order model that was presented by Rittmann and McCarty. . The results are as follows. 1. Treatment efficiency of 1st reactor was about BOD 82% and COD 76%, when effluent concentration was BOD 3.9 ~ 6.8, COD 7.1 ~ 12.5 mg/l, and this effluent concentration didn't satisfy the water quality grade I, II of river and lake. But as treated effluent of 1st reactor with 2nd reactor, we could achieve appropriate water quality, since instillation of 2nd reactor was needed. 2. Difference of media pore size between 1.5cm and 2cm didn't effect significantly to treatment efficiency and since this of 2nd reactor was about BOD 60%, COD 50%, an consideration of economic point of view should be carried out in field application. 3. Reaction order and substrate flux was varied 0.9851~0.9956 and 0.0028~0.0405 mg/$cm^{2} \cdot day$, and the substrate flux was increased as infiuent substrate concentration increased.

• 한국대기환경학회지
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• 제27권5호
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• pp.504-522
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• 2011

Simulations of CMAQ with the High-order Decoupled Direct Method (HDDM) for a 2010 June episode are applied to estimate the influence of local and neighborhood emissions on ozone concentrations in the Kwang-Yang Bay (KYB) area. In order to examine ozone response to reductions in $NO_x$ and VOC emissions from KYB and Gyeongsang, ozone isopleths are generated with the first and second-order sensitivity coefficients from HDDM simulations at three sites; Taein, Samil, and Gwangmoo. Simulations show that reduction in KYB $NO_x$ may increase ozone over the sites. On the contrary, $NO_x$ reduction from Gyeongsang may decrease ozone at the sites when transport of ozone and its precursors from upwind Gyeongsang is potentially high. However, VOC reductions from KYB and Gyeongsang are favorable to lower ozone over KYB. The study implies that emission reductions for both local and neighboring areas are likely more effective to bring KYB to ozone attainment.