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A Study on Measurements of IT Security Service Quality : Feasibility of Quantitative Measures (IT 보안 서비스 품질의 측정 방법에 관한 연구 : 정량 지표의 사용 가능성)

  • Kyung, Ji Hoon;Kim, Chong Su
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.38 no.4
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    • pp.30-38
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    • 2015
  • IT security service provides customers with the capability of protecting the networked information asset and infrastructures, and the scope of security service is expanding from a technology-intensive task to a comprehensive protection system for IT environment. To improve the quality of this service, a research model which help assess the quality is required. Several research models have been proposed and used in various service areas, but few cases are found for IT security service. In this work, a research model for the IT security quality has been proposed, based on research models such as SERVQUAL and E-S-QUAL. With the proposed model, factors which affect the service quality and the best quality measure have been identified. And the feasibility of using quantitative measures for quality has been examined. For analysis, structural equation modeling and various statistical methods such as principal component analysis were used. The result shows that satisfaction is the most significant measure affected by the proposed quality factors. Two quality factors, fulfillment and empathy, are the main determinants of the service quality. This leads to a strategy of quality improvement based on factors of emotion and perception, not of technology. The quantitative measures are considered as promising alternative measures, when combined with other measures. In order to design reliable quantitative measures, more work should be done on target processing time and users' expectation. It is hoped that work of this research will provide efficient tools and methods to improve the quality of IT security service and help future research works for other IT service areas.

A Study on the Derivation of Items for Development of Data Quality Standard for 3D Building Data in National Digital Twin (디지털 트윈국토 건물 데이터 품질 표준 개발을 위한 항목 도출에 관한 연구)

  • Kim, Byeongsun;Lee, Heeseok;Hong, Sangki
    • Journal of Cadastre & Land InformatiX
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    • v.52 no.1
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    • pp.37-55
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    • 2022
  • This study presents the plans to derive quality items for develop the data quality standard for ensuring the quality of 3D building geospatial data in NDT(National Digital Twin). This paper is organized as follows. The first section briefly examines various factors that impact the quality of 3D geospatial data, and proposes the role and necessity of the data quality standard as a means of addressing the data errors properly and also meeting the minimum requirements of stakeholders. The second section analyzes the relationship between the standards - building data model for NDT and ISO 19157: Geospatial data quality - in order to consider directly relevant standards. Finally, we suggest three plans on developing NDT data quality standard: (1) the scope for evaluating data quality, (2) additional quality elements(geometric integrity, geometric fidelity, positional accuracy and semantic classification accuracy), and (3) NDT data quality items model based on ISO 19157. The plans reveled through the study would contribute to establish a way for the national standard on NDT data quality as well as the other standards associated with NDT over the coming years.

Quality of Retailer Education Program and its Effect on Loyalty and Business Performance (교육서비스 품질이 지원 사업 충성도와 경영성과에 미치는 영향 : 사업체 형태를 중심으로)

  • Park, Woo Seok;Rhee, Cheul;Lim, Jae Ik
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.8 no.1
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    • pp.127-136
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    • 2013
  • In 2013, the small retailer organized support service, which commenced in 2009, has been expanding its place in the policy by transforming into a small retailer cooperating support service. This support service supports two main sides. One of them is strengthening the financial aspects of the scale by organizing the small retailers in order to make the distribution efficient. The second is improving the management and enhancing the efficiency through visitation education. This research focuses on studying the effects of the visitation education which is one of the two aspects of small retailers support service. Empirical analysis on the effects of the visitation education's quality on the loyalty of support service and business performance was performed in detail by dividing the structure of the companies into chain form and combined form of small retailers. According to the results of the analysis, the visitation education's quality positively affected the support service's loyalty without any restrictions on the structures of the retailers. However in the business performances, the visitation education's quality only showed positive effects on the combined form of small retailers. Therefore, it is implied that in order to continuously receive support program by increasing the loyalty of the retailers, the quality of the visitation education must be increased and the retailer support service need to be considering the structure of the companies in order to improve small retailer's business performance.

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Effects of Fruit-set Position and Number of Fruits set per plant on netting, Fruit quality and Fruit weight in Netted melon (Cucumis melo L. var. reticulatus) (네트멜론의 착과절위 및 착과수가 네트발현, 품질 및 과중에 미치는 영향)

  • Lee, Sung Gil;Lee, Woo Sung
    • Current Research on Agriculture and Life Sciences
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    • v.14
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    • pp.61-65
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    • 1996
  • This study was carried out to determine the effect of fruit-set position and number of fruit set per plant on yield and quality including netting in "Super VIP" melon cultivated in spring season. 1) In training system of one fruit per plant, index of netting was acceptable, regardless of the node position of fruit-set. The higher node order of fruit set was, the heavier, longer, bigger in diameter the fruit set was, and the thicker the flesh was. However, soluble suger content and storability was decreased with increased node order. 2) In training system of two fruit per plant, the higher the fruit-set position in node order was, the better the netting index, fruit quality including fruit weight, length, diameter, and thickness of flesh were, but there was no difference in storability. 3) Fruits produced by one-fruit-per-plant training were superior to those produced by two-fruit-per-plant training in maker quality including netting, sugar content, stcrability. The fruit set on 12th node in one-fruit-per-plant training were the best in market quality. 4) Yield was increased by two-fruit-per-plant training.

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Improved Global-Soft Decision Incorporating Second-Order Conditional MAP for Speech Enhancement (음성향상을 위한 2차 조건 사후 최대 확률기법 기반 Global Soft Decision)

  • Kum, Jong-Mo;Chang, Joon-Hyuk
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.34 no.6C
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    • pp.588-592
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    • 2009
  • In this paper, we propose a novel method to improve the performance of the global soft decision which is based on the second-order conditional maximum a posteriori (CMAP). Conventional global soft decision scheme has an disadvantage in that the speech absence probability adjusted by a fixed-parameter was sensitive to the various noise environments. In proposed approach using the second-order CMAP, speech absence probability value is more flexible which exploit not only the current observation but also the speech activity decisions in the previous two frames. Experimental results show that the proposed improved global soft decision method based on second-order conditional MAP yields better results compared to the conventional global soft decision technique with the performance criteria of the ITU-T P. 862 perceptual evaluation of speech quality (PESQ).

The Quality Properties of Jeungpyun added with Citrus Fruits (감귤류를 첨가한 증편의 품질 특성)

  • Yang, Mi-Ok;Choi, Won-Seok;Cho, Eun-Ja
    • Journal of the East Asian Society of Dietary Life
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    • v.17 no.5
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    • pp.719-726
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    • 2007
  • The results of adding citrus to Jeungpyun in order to diversify the kinds of Jeungpyun available as well as enhance the usage of citrus fruits, were assessed in this study. During fermentation pH was reduced carbon dioxide development was lowest in the citron product and then the tangerine, cumquat and control Jeungpyun, respectively. Volume and specific volume of Jeungpyun were highest id the cumquat Jeungpyun. For all the citrus additions, except for the cumquat there were no significant differences when compared to the control. The tangerine product showed the highest redness and yellowness among the types of citrus, fellowed by cumquat, citron, and lemon. In the textural property tests, hardness was highest in the lemon Jeungpyun. Then, less hardness occurred in the order of citron, control, tangerine and the cumquat Jeungpyun was the softest. In the sensory evaluation, preferred color was in the order of tangerine, cumquat citron, and lemon Jeungpyun. Ultimately, the tangerine Jeungpyun had the best color. In the taste test, preferred taste was in the order of cumquat, citron, tangerine, and lemon Jeungpyun, all resulting in better taste than the pure Jeungpyun. The softness of the Jeungpyun was good in the order of cumquat, tangerine, control, citron, and lemon Jeungpyun. Thus, the cumquat Jeungpyun was softest, while lemon Jeungpyun was hardest. Finally, overall acceptance was good in the order of cumquat, tangerine, citron, control, and lemon Jeungpyun.

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Quality Properties of Surimi with Added Citrus Fruits (감귤류를 첨가한 어묵의 품질 특성)

  • Yang, Mi-Ok;Cho, Eun-Ja
    • Journal of the East Asian Society of Dietary Life
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    • v.17 no.1
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    • pp.58-63
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    • 2007
  • To develop a new type of surimi with added citrus fruits, we examined the colors, textural properties and sensory evaluations of surimi after production. In the folding test, all samples had good flexibility, which suggested that addition of citrus fruits did not influence the flexibility of surimi. The pH in surimi samples was, in increasing order: lemon(Citrus limon), citron(Citrus junos), tangerine(Citrus unshiu), cumquet(Fortunella japonica var. margarita), and control. The pHs of each citrus fruits and the surimi with added citrus fruits were similar. Lightness increased in the following order: lemon, cumquet, control, citron, and tangerine surimi. Redness was high in the following order: tangerine, cumquet, control, citron, and lemon surimi. Yellowness increased in the following order: tangerine, cumquet, citron, lemon, and control surimi. There were no significant differences between lemon and control surimi. The hardness of surimi was highest in lemon, followed by citron, tangerine, cumquet, and control surimi. Although control surimi was the lowest, there were no significant differences among the samples. In terms of springness, it increased in the following order: tangerine, citron, control, lemon, and cumquet, but there were no significant differences among the samples. In sensory evaluation, overall acceptability decreased in the following order: cumquet, tangerine, control, citron, and lemon. Surimi containing cumquet got the best score in colors, textural properties, and taste except flavor. All samples got positive results in sensory ova luations, except for textural properties and taste of lemon and citron. Here, we confirm that surimi can be made with added citrus fruits, although we should examine in detail the quantities of added lemon and citron in a later study.

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Improving the Quality of Response Surface Analysis of an Experiment for Coffee-supplemented Milk Beverage: II. Heterogeneous Third-order Models and Multi-response Optimization

  • Rheem, Sungsue;Rheem, Insoo;Oh, Sejong
    • Food Science of Animal Resources
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    • v.39 no.2
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    • pp.222-228
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    • 2019
  • This research was motivated by our encounter with the situation where an optimization was done based on statistically non-significant models having poor fits. Such a situation took place in a research to optimize manufacturing conditions for improving storage stability of coffee-supplemented milk beverage by using response surface methodology, where two responses are $Y_1$=particle size and $Y_2$=zeta-potential, two factors are $F_1$=speed of primary homogenization (rpm) and $F_2$=concentration of emulsifier (%), and the optimization objective is to simultaneously minimize $Y_1$ and maximize $Y_2$. For response surface analysis, practically, the second-order polynomial model is almost solely used. But, there exists the cases in which the second-order model fails to provide a good fit, to which remedies are seldom known to researchers. Thus, as an alternative to a failed second-order model, we present the heterogeneous third-order model, which can be used when the experimental plan is a two-factor central composite design having -1, 0, and 1 as the coded levels of factors. And, for multi-response optimization, we suggest a modified desirability function technique. Using these two methods, we have obtained statistical models with improved fits and multi-response optimization results with the predictions better than those in the previous research. Our predicted optimum combination of conditions is ($F_1$, $F_2$)=(5,000, 0.295), which is different from the previous combination. This research is expected to help improve the quality of response surface analysis in experimental sciences including food science of animal resources.

A Study on the Method of Optimizing the Test Order of Explosive Detection System Using Analytic Hierarchy Process and Objective Rating (계층분석방법 및 객관적평가법을 활용한 폭발물탐지장비 시험순서 최적화 방법에 관한 연구)

  • Sun-Ju, Won;Hyun Su, Sim;Yong Soo, Kim
    • Journal of Korean Society for Quality Management
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    • v.50 no.4
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    • pp.793-810
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    • 2022
  • Purpose: As improving the search performance of aviation security equipment is considered essential, this study proposes the need for research on how to find an optimized test sequence that can reduce test time and operator power during the search function test of explosive detection systems. We derive the weights and work difficulty adjustment factor required to find the optimized test order. Methods: First, after setting the test factors, the time of each test and the difficulty scale determined by the worker who performed the test directly were used to derive weights. Second, the work difficulty adjustment coefficient was determined by combining the basic weight adjustment factor and corresponding to the body part used by the test using objective rating. Then the final standard time was derived by calculating the additional weights for the changeability of the test factors. Results: The order in which the final standard time is minimized when 50 tests are performed was defined as the optimized order. 50 tests should be conducted without duplication and the optimal order of tests was obtained when compared to previously numbered tests. As a result of minimizing the total standard time by using Excel's solver parameters, it was reduced by 379.14 seconds, about 6.32 minutes. Conclusion: We tried to express it in mathematical formulas to propose a method for setting an optimized test sequence even when testing is performed on other aviation security equipment. As a result, the optimal test order was derived from the operator's point of view, and it was demonstrated by minimizing the total standard time.

Effects of Package Materials on Quality Change of Pine Bud Beverage Under Ultraviolet Light

  • An, Duek-Jun
    • Preventive Nutrition and Food Science
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    • v.14 no.4
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    • pp.349-353
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    • 2009
  • The effects of packaging materials on preserving the functional component of pine bud beverage stored under UV (ultraviolet) light exposure conditions were studied. The order of UV light blocking properties of the selected packages was: opaque can> opaque PET (polyethylene terepthalate) with green lamination=transparent PET with 10% PEN (polyethylene naphthalate) blending> transparent PET, and did not depend on film thickness in specified range. At 20${^{\circ}C}$, the order of preserving degree of original color and endobornyl acetate, which is quality index of pine bud beverage, was the same as above. Exposure to UV light can cause of deterioration of functional food components, but green color lamination and blending of PEN materials with transparent PET help to preserve the UV sensitive pine bud beverage components. However, the treated PET bottles have poorer preservation capabilities than the opaque cans. Transparent PET with PEN blending, in particular, will be very useful packaging material for colorful functional beverage preservation by helping to protect the ingredients while attracting consumer attention.