• Journal of Korean Society for Quality Management
• /
• v.29 no.2
• /
• pp.76-92
• /
• 2001

As service firms continue to seek unique sources of sustainable competitive advantage, service quality has been discussed as a potential alternative to traditional skills and sources. The information of customers is generally believed to be a key component in creating corporate responsiveness to customer requests. In order to develop and maintain long-term close relationships with customers(CRM), service firms need to build an effective and ongoing service quality information system(SQIS). Service firms that formally collect customer-related information and internal service quality information were to be more responsive. The purpose of the present study is twofold. 1. How to nicely get the information on the service quality. 2. How to build a SQIS. One of numerous examples from financial service-sector firms is given to show that SQIS can be developed to improve service quality This paper investigates SQIS of a Korean commercial bank as an example. Implications and strategies for building an effective SQIS for financial service-sector firms are discussed, and directions for future research are indicated.

• Journal of the Korean Society of Surveying, Geodesy, Photogrammetry and Cartography
• /
• v.17 no.1
• /
• pp.79-86
• /
• 1999

In this study, we investigated methods of quality check for digital basemaps and proposed effective methods of quality check. We used new statistical methods for quality control in order to carry out quality check for digital basemaps. We proposed 2-stage complete sampling and 2-stage cluster sampling method to improve present statistical methods of quality check(1-stage complete sampling method). We estimated error rate and number of omitted objects using simulated data about all delivered digital basemaps and estimated variances about it. We could determine confidence interval about error rate and number of omitted objects.

• Nutritional Sciences
• /
• v.8 no.2
• /
• pp.140-147
• /
• 2005

In order to promote foodservice for older adults, foodservice directors in Continuing Care Retirement Communities (CCRCs) must identify the dimensions used by residents to evaluate the service quality of dining service. A multidimensional measure of perceived service quality was developed based on residents' responses about their experiences with dining service. A survey was administered to residents in two CCRCs. Based on the results of principal component analysis, this study identified four dimensions: food quality, dining room employee's attitude and service skills, dining room employee's safety and cleanliness, and systemization of service delivery process. A new dimension that reflects residents' concern for the dining mom employees' safety and cleanliness also emerged. 1bis study points to areas of improvement for food quality and dining room employee's safety and cleanliness.

• International Journal of Contents
• /
• v.5 no.2
• /
• pp.1-5
• /
• 2009

This study was to analyze important dimensions and its factors of micro level of e-learning determining the quality of e-learning. E-learning dimensions and their factors were identified and developed from the analytical review of related researches. From literature review and survey as well as expert interview, six categories of e-learning identified from this study were: 1) curriculum content, 2) usability, 3) instructional design, 4) evaluation -both process and results, 5) management, and 6) refinement and improvement. A total of thirty-seven factors determining the quality of the e-learning six categories were identified. The rank order and contribution rates for each categories and factors were calculated to explain how importantly they contribute to the quality of e-learning. Also three dimensions such as controlling the e-learning quality, e-learning fundamental dimension e-learning process dimension, and e-learning product dimension, were explained. This study suggests a useful guidance for e-learning quality and evaluation framework for better results.

• Journal of the Optical Society of Korea
• /
• v.15 no.3
• /
• pp.310-317
• /
• 2011

Perceptibility and acceptability are the most often used threshold units in the field of color science. The former refers to a just perceptible difference and the latter evokes a tolerable color difference. Such thresholds can be very significant to color quality control processes in the printing industry and should be defined in quality measure units. Optical density (OD) and color difference models are usually utilized as color quality measures and have been provided in a considerable number of commercial measuring devices such as spectrophotometers. However, their merits and traits are far less understood in the literature. The present study intends to evaluate performance of those color quality measures including the OD and widely known color difference models, e.g. ${\Delta}E{^*}_{ab}$, ${\Delta}E_{CMC(l:c)}$ and ${\Delta}E{^*}_{00}$. A set of psychophysical assessments were carried out in order to accumulate the perceptibility and acceptability thresholds data, and their central trend was compared with the color quality measure estimates.

• The Journal of Information Systems
• /
• v.25 no.3
• /
• pp.217-245
• /
• 2016

Purpose With the increasing number of foreign travelers visiting Korea, it is a heavy question to evaluate service quality of typical domestic hotel companies. Our research aims to evaluate service quality of domestic hotels in Korea from the perspective of foreign travelers in order to provide the quality improvements that call attention for the hotel management. Design/Methodology/Approach In this paper, topics of sentiment followed Lodging Quality Index(LQI) dimensions classifying lodging service quality appropriately. Also, we employed word2vec algorithm which calculates similarity and affinity among the vocabularies accurately. To calculate sentiment of each dimension, we adopted scores from SentiWordNet. Findings From the result, we found the number of foreign travelers particularly satisfied with cleanliness, politeness, and problem solving skills. In contrast, it has also been found out that both promptness of services and efficiency of communication do not fulfill the requirements of travelers.

• Journal of Construction Engineering and Project Management
• /
• v.3 no.3
• /
• pp.42-48
• /
• 2013

Construction industry is considered as the most hazardous industry due to its unique nature. Safety and quality management are essential to control hazards and improve success in project implementation. This paper focuses on evaluating the crucial factors influencing safety and quality management in construction projects. In order to achieve this, the qualitative and quantitative approaches were used for data collection. The findings of this study reveal the crucial safety factors as management commitment, safety awareness of top management practices/ procedures/ reviews, and errors in judgement or carelessness. Project supervision, employee involvement/ altitude, and expertise knowledge/ training were considered as the crucial quality factors influencing safety and quality management. The study shows that safety and quality issues cannot be overlooked therefore proper implementation is paramount to achieve project success.

• Journal of the Korean Institute of Navigation
• /
• v.23 no.3
• /
• pp.75-89
• /
• 1999

The importance of service quality in any service industry cannot be disputed. Shippers have increased expectations concerning the quality of shipping service they receive and carriers are struggling to meet these expectations. This struggle between shipper and carriers would suggest that there is room to improve much more understandings of how shipper define shipping service quality in the carriers' perspectives. This is an empirical investigation and study on the measurement of customer response and service quality as perceived by customer in the international transportation logistics system. The purpose of this study is to clarify factors of shipping service quality on the basis of service marketing concept. In order to fulfill the objectives, this paper combined research tools that include both empirical study and documentary research. Data was gathered from 132 freight forwarder by the use of questionnaire. In this study, the established hypotheses were generated on the basis of the service quality evaluation model(SERVQUAL, SERVPERF, and EP) and Gap model.

• Journal of the Korean Home Economics Association
• /
• v.50 no.4
• /
• pp.51-61
• /
• 2012

The purpose of this study was to evaluate the relationship between marital quality and parent-fetal attachment. The sample included 395 pregnant women and 251 spouses who participated in Pregnant Education Programs. We analyzed the data which were collected by means of a questionnaire from September to November, 2011. The results were summarized as follows: The total marital quality level of pregnant couples was above the average and parent- fetal attachment levels were very high. Result indicated a difference in pregnant women and spouses regarding marital quality and parent-fetal attachment. The pregnant woman's marital quality and parent characteristics (planned pregnant, pregnancy period, birth order) had a significant correlation with parent-fetal attachment. The higher effective communication and conflict resolution regarding marital quality were, the higher parent-fetal attachment was.

• Journal of Society of Preventive Korean Medicine
• /
• v.7 no.1
• /
• pp.87-102
• /
• 2003

This study was conducted to examine recognition of oriental medical doctors on the quality control of herbal medicine and to provide useful information for the establishment of effective quality control system of herbal medicine. Data were collected from 202 oriental medical doctors working in oriental medical hospitals or clinics in Daegu-Gyungbuk province. Generally, there is a tendency that most respondents have low degree of recognition, trust and satisfaction of the quality control of herbal medicine while they think standardization and complete quality control systems of herbal medicine is needed highly. Thus, in order to increase confidence of consumers in herbal medicine, and to increase the utilization of oriental medical services, both strengthening of quality control systems and standardization and establishment of Oriental KFDA as a new government agency responsible for the work should be required.