• Journal of the Korea Society of Computer and Information
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• v.8 no.1
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• pp.149-155
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• 2003

The purpose of this study is to analyze the degree of product's qualify improvement by the effectiveness which is identified as worker's mindset improvement, a management ability improvement and quality system's establishment in the existing papers as well as the construction of a quality assurance system by acquiring the ISO 9000 series certification. In order to identify the product's quality improvement, the analysis of Garvin's eight dimensions of quality characteristics as well as the analysis a design quality improvement, a manufacturing quality improvement, a service quality improvement are conducted through this study.

• Journal of Korean Society for Quality Management
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• v.25 no.2
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• pp.169-188
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• 1997

The purpose of this study is concerned with suggesting a new a, pp.oach to evaluating the overall product quality in the sense of the relative efficiency of products, whose quality is measured with 8-dimensional attributes, suggested by Garvin. The attributes included 8 quality measures, that is, performance, features, reliability, conformance, durability, serviceabilit, aesthetics, and perceived quality. This study, also, introduced DEA(Data Envelopment Analysis) as an evaluation tool to tackle the problem of how to measure one product against another when each product can be measured along a number of dimensions, and given that there exists no a priori satisfactory weighting scheme to combine these dimensions into an overall rating for each products. In order to a, pp.y the DEA to evaluating the products, we must define two concepts, such as DMU(Decision Making Units) and input-output relationship. Finally, the suggested method in this study was validated through a case study of the electric jar, and this DEA a, pp.oach can be used in evaluating the other products with multi-attrribute quality.

• Journal of Korean Society for Quality Management
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• v.47 no.2
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• pp.255-269
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• 2019

Purpose: We examine the impact of Customization of TV Home Shopping Mobile Applications on Service Quality and Customer Loyalty. Methods: We collect data by using survey and proposed relationships between latent variables using Structural Equations Modeling. Results: We find that Customization of TV Home Shopping Mobile Applications positively affect Service Quality and Customer Loyalty. In addition, service quality work as a mediate variable between Customization with Customer Loyalty. Conclusion: Our findings explain the significant relationships between each variables and hence it is necessary to consider Customization and Service Quality in order to achieve desired goal of enhancing business performance through mobile applications.

• International conference on construction engineering and project management
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• 2015.10a
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• pp.481-485
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• 2015

Indonesian construction companies are currently facing high competition both among themselves and with global construction companies. In order to address this issue, the Government of Indonesia has enacted specific regulations and policies relating to the development and implementation of quality management systems (QMSs) ISO 9001 based in construction, acknowledging that the consistency of construction project quality requires a formal quality system as a guarantee to raise quality standards at all project stages. The research has been undertaken to examine the effectiveness of the regulations and policies against several key performance indicators (KPIs) of the ISO 9001 Indonesian construction companies. A comprehensive review of the relevant regulations and policies together with interviews with the Government and National Construction Services Development Board recommend possible additional guidelines and supporting quality system, which intends to measure contractors' project output against defined standards as well as to assess their performance among other similar service providers. The outcomes of the research contribute to the development of the Indonesian own construction industry quality measurement and assessment system.

• Journal of Environmental Science International
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• v.17 no.10
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• pp.1111-1120
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• 2008

In order to study the degree of improved air quality as an outcome of the action plan of Atmospheric Environment Improvement in Gimhae, Gyeongnam Province, we investigated the status and trends of air pollutant before and after the plan. Nitrogen dioxide and ozone, both classified as hazardous substances, were closely monitored with particular attention. The level of sulfur dioxide, nitrogen dioxide, fine particles and ozone (but for carbon monoxide) was decreased after the plan was implemented. The number of days on which ozone exceeded the National Ambient Air Quality Standard has decreased, but the level was still often exceeded. The level of nitrogen dioxide did not surpass until the 2006 standard, but when the revised 2007 standard was implemented, it exceeded 80% of some standards. The yearly level of ozone has decreased since the plan was introduced. The concentration of nitrogen dioxide, however, has reduced in high order area while increased in low order area.

• The Journal of the Korea institute of electronic communication sciences
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• v.15 no.6
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• pp.1099-1104
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• 2020

In order to provide various types of application services based on the Internet, it is ideal to guarantee the quality of service(QoS) for each flow. However, realizing these ideas is not an easy task.. It is effective to classify multiple flows having the same or similar service quality requirements into same group, and to provide service quality for each group. The queue management mechanism in the router plays a very important role in order to efficiently transmit data and to support differentiated quality of service for each service. In order to efficiently support various multimedia services, an intelligent and adaptive queue management mechanism is required. This paper proposes an intelligent queue management mechanism based on deep reinforcement learning that decides whether to deliver packets for each group based on the traffic information of each flow group flowing in for a certain period of time and the current network state information.

• Journal of Distribution Science
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• v.13 no.11
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• pp.79-92
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• 2015

Purpose - The aim of this study is to develop an empirical model of the effects of traditional market service quality factors on customer value, relationship quality, and behavior. The specific objectives of the study are as follows: 1) to classify study objects into cultural tourism markets and non-cultural tourism markets as well as to verify the differences in service quality among the two markets and, 2) to present practical service marketing methods that fit with the characteristics of the traditional markets by amending the five quality evaluation items of SERVQUAL (a multiple-item scale for measuring service quality)to suit the characteristics of the traditional markets and establish the relationship among customer value, relationship quality, and behavior intention. Research design, data, and methodology - The study methods of empirical investigation are as follows. First, this study selected for a study object the Suwon Paldalmun Gate Market to represent the cultural tourism market, and general traditional markets to represent the non-cultural tourism market. This study also conducted personal interviews in order to increase the response rate and collected a total of 418 responses between March 18, 2014 and April 05, 2014. The total of 418 responses used for this study excluded 14 responses that had either misleading information or missing values. Results - This study verified the perceived differences of service quality based on traditional market specialization through an independent sample t-test. It appeared that the perceived service quality of the cultural tourism market was generally higher than that of the non-cultural tourism market. This study executed a path analysis in order to examine the effects of service quality factors on customer value, relationship quality, and behavior intention. This study also comprehensively analyzed the specialized market and non-specialized market separately. Although there were some differences among the results, the overall results were uniform. It appeared that convenience, reliability, and empathy, among the service quality factors, exerted meaningful effects on customer value. On the other hand, convenience, reliability, responsiveness, and empathy, excluding the tangibles, exerted meaningful effects on the relationship quality. In addition, it appeared that all service quality factors exerted meaningful effects on the customer value, relationship quality, and behavior intention. Therefore, the study verified that all of the hypotheses formulated in the study were generally adopted. Conclusions - The implication of this study may be classified into academic and practical implication as follows. With respect to the academic implication, it seems that this study is among the early studies to verify the differences between the cultural tourism market and the non-cultural tourism market. The practical implication of this study is that the perceived service quality, such as convenience, reliability, responsiveness, and tangibles, excluding empathy, was higher in the cultural tourism market than in the non-cultural tourism market. This means that customer satisfaction is enhanced by governmental aid such as hardware, software, and information and communications technology.

• International Commerce and Information Review
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• v.17 no.3
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• pp.359-378
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• 2015

This study intends to provide strategic implication for enhancing trade show's competitiveness by analyzing its structural relationships among service quality, customer satisfaction and customer loyalty. In order to measure service quality factors influencing customer satisfaction and customer loyalty, the empirical analysis was conducted on three kinds of service quality (physical environment quality, interaction quality, outcome quality). The study results indicated that all of the physical environment quality, interaction quality and outcome quality had positive impacts on customer satisfaction. In relationship between service quality factors and customer loyalty, interaction quality and outcome quality showed positive impacts on customer loyalty, whereas physical environment quality did not. The customer satisfaction turned out to have positive impact on customer loyalty.

• Asia-Pacific Journal of Business
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• v.14 no.1
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• pp.231-246
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• 2023

Purpose - This study attempts to provide a new theoretical perspective on the quality signaling and its impact on a market under information asymmetry, focusing on how the accuracy and the cost of quality signaling affect sellers' and buyers' profit, suggesting appropriate designs of quality signaling methods which mitigates information asymmetry. Design/methodology/approach - In order to examine the effect of quality signaling on strategic interactions within the market, we establish an analytic model where market outcomes are determined by seller's quality claim and price, and buyers are risk-neutral. By investigating this analytic model through relevant game trees, we find the subgame perfect Nash equilibria of the market and predict related market outcomes based on sellers' quality signaling strategy. Findings - Our analytic model shows counterintuitive results that seller profit will be the lowest with inaccurate quality signaling and the highest with no quality signaling, mostly due to the certification cost. Consequently, sellers should proceed with caution if the quality signaling is less than accurate, as it may backfire. We believe that this is due to the fact that the inaccuracy of quality signaling causes some confusion and uncertainty in both sellers and buyers' decision to maximize profit, making it hard for sellers to predict buyers' behavior. Research implications or Originality - Although the sources and types of quality signaling errors have been investigated in the literature, there has not been satisfactory understanding regarding how inaccuracy of quality certification affects specific market outcomes. We expect that our theoretical model would provide important implications on how to utilize quality signaling to solve adverse selection issues in markets under information asymmetry.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.13 no.2
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• pp.834-841
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• 2012

In order to the mobile service uses the wireless terminal including the development of the wire wireless network and Smart phone, and etc. use including mobile office, which and etc. increases. Because in order that the u-Healthcare service using this appeared before the footlights and the existing quality measurement reference considered the speed, error rate, and etc. just, guarantees the stability of the u-Healthcare, the quality control by service are necessary. In this paper, the quality measurement reference by mobile service considering the radio environment as the method for satisfying the quality guarantee of the u-Healthcare mobile service user and user needs was presented. The WiBro u-Healthcare wireless data service quality based system in the end user perspective was established through the main performance index and entrepreneur case presented in the international standardization institute including 3GPP, WiMAX forum, GSMA, and etc. through the related research and the validity of the quality index establishment was presented according to each service.