• Journal of Korean Society for Quality Management
• /
• v.29 no.4
• /
• pp.170-178
• /
• 2001

The objectives of this paper are to introduce some characteristics of two-dimensional concept of quality and to find out the possibility of the application of two-dimensional quality concept for improving the service quality. The concept was applied to small & medium-sized foreign language Institute. In order to select some service quality dimensions and decide attractive qualify factors among numerous factors, factor analysis and frequently analysis were used. The result. is that all quality factors in empathy dimension are identified as attractive quality factors. This implies that customization program is necessary in small & medium-sized foreign language institutes for improving their competitiveness. However, all quality factors in tangibles dimension are identified as must-be quality factors.

• Journal of Korean Academy of Nursing Administration
• /
• v.8 no.1
• /
• pp.169-191
• /
• 2002

As the tendency of the society is centralized into consumers and services, patients are getting to ask better medical services. The consumers influenced from various social surroundings became to have some expectation of nursing service. Compared with their expectation, the quality of the services which they virtually get may be recognized and evaluated. So it is necessary to know exactly what the consumers want in nursing services. The purpose of this study is to examine the determinants which can evaluate the quality of nursing services by researching into consumers' expectation and perception of the nursing services depending on the consumer-oriented attributions on the basis of the model of SERVQUAL. 1,144 of outpatients were selected as the subjects for this research. They used to continuously visit the same hospital after being hospitalized and nursed in 9 hospitals randomly selected among the second-level medical organizations in Seoul from January to February, 2001. The collected data are analyzed into the Descriptive Statistics, t-test, GLM and Multiple Regression through the SAS program. Delphi was used for the research tool and the results of the research are as follows; the determinants in evaluating the quality of nursing services consist of 5 categories such as Tangibility, Reliability, Responsiveness, Assurance, Empathy. The values of Cronbach' $\alpha$ appeared to be 0.96 in the expectation of nursing services, 0.94 in the perception of nursing services and 0.96 in the importance of nursing services. The determinants in the expectation of nursing services were ranged in the order of Assurance, Empathy, Reliability, Responsiveness and Tangibility. And those in the perception of nursing services were in the order of Assurance, Empathy, Reliability, Tangibility and Responsiveness. Those in the importance of nursing service were in the order of Empathy, Assurance, Reliability, Tangibility and Responsiveness. Finally, those in the quality of nursing service were in the order of Tangibility, Responsiveness, Empathy, Reliability and Assurance. Each expectation of nursing services appeared different depending on the subjects' age, gender, clinical department and reason for hospitalization. The hypothesis examined in this research shows that the group having higher personal needs shows meaningful differences in the expectation of nursing services, and the subjects who have had external communication show higher perception of nursing service than uncommunicative ones. After all, we can see that the statistical differences in the perception of nursing services depend on whether the subjects have external communications or not. The determinants in the expectation of nursing services can explain the quality of nursing service up to 14.96%. The statistically meaningful determinants in the expectation could be arranged in the order of Reliability, Assurance and Tangibility. And the more expectation brings about the lower evaluation of the quality of nursing services. The determinants in the perception of nursing service can explain the quality of nursing services up to 29.85%. The statistically meaningful determinants in the perception could be arranged in the order of Responsiveness, Reliability, Tangibility, Empathy, and Assurance. And the more perception brings about the higher evaluation of the quality of nursing services. According to the result of the above research, I would like to propose as follows. As long as this research is oriented to get knowledge of the consumer-oriented nursing services, it should be continued to draw the other elements determining the quality of the nursing services. Furthermore, this research is based upon the Parasuraman, A., et al.'s SERVQUAL Model(1991), which deals only expectation, perception and quality of consumer-oriented nursing services, so it will be necessary to inspect and verify it through the other models containing the offerers of nursing services in the future. On the other hand, as this research evaluates the actual quality of nursing services based on the expectation and perception of nursing services, it can be utilized as fundamental data to develop the marketing strategies and to estimate the qualities as well. I hope this research will be periodically estimated to be the useful data to develop the marketing strategies in the nursing service area.

• Transactions of the Korean Society for Noise and Vibration Engineering
• /
• v.16 no.3 s.108
• /
• pp.240-246
• /
• 2006

In the air-conditioner, refrigerant induced noise and vibration can be increased when the airflow rate is reduced in order to decrease the noise at the low mode. Through the test and analysis of this kind of noise, it can be verified that the main reasons of refrigerant induced noise are the velocity and flow Induced force of the refrigerant at the inlet of the evaporator, So, in order to reduce this velocity, quality at the evaporator inlet should be minimized. And, in order to reduce flow induced force of the refrigerant, sudden change of fluid flow must not be occurred. So, in this paper, we will review the characteristics of refrigerant cycle and find how the quality and flow induced force can be minimized.

• Proceedings of the Korean Society of Precision Engineering Conference
• /
• 2011.06a
• /
• pp.713-714
• /
• 2011

• The Transactions of the Korean Institute of Electrical Engineers P
• /
• v.58 no.2
• /
• pp.148-153
• /
• 2009

As the increasing of non-linear load, we have a growing interest in power quality. Power quality has come to the voltage quality. Voltage harmonics consist in at the PCC by the non-linear load. Capacitor is generally used for the power compensation and as the passive filter by the serial connection with reactor. Capacitor has low impedance as the frequency increases, so easily fall down by the harmonic component of non-linear load. Small voltage of low-order acts on quite a few at the capacitor by the current increase. In this paper, we measured the magnitude and angle of voltage at the PCC and calculated under the same condition. we checked out that lower voltage of higher order produces current magnification.

• International journal of advanced smart convergence
• /
• v.7 no.2
• /
• pp.86-94
• /
• 2018

This study focuses on presenting the IT program module provided by real - time forecasting and database of the voluntary disclosure quality measure in order to solve the problem of capital cost due to information asymmetry of external investors and corporate executives. This study suggests a model of the algorithm that the quality of real - time voluntary disclosure can be provided to all investors immediately by IT program in order to deliver the meaningful value in the domestic capital market. This is a method of generating and analyzing real-time or non-real-time prediction models by transferring the predicted estimates delivered to the Big Data Log Analysis System through the statistical DB to the statistical forecasting engine.

• Journal of architectural history
• /
• v.8 no.3 s.20
• /
• pp.39-51
• /
• 1999

The purpose of this study is to establish the theory of the spatial composition that is 'The Structure of Relation' in Korean traditional houses. This study has been focused on the spatial composition of Hyangdan. The form composition is an element defining primitive functions and space and producing aesthetical effects, where 'quality as a substance' is not important but 'quality as a relation' is essential. Quality as a meaningful relationship comes from realization and regulation of visual attributes among form elements. Each form compositional element establishes the hierarchical structure logically with the entire order, In order for the quality of all form compositional elements to be clarified as a meaningful relationship logically, 'compositional concept' which combines a series of form elements into the grammatical dependence to a specific direction, has to be assumed. If the intrinsic relationship among a series of form compositional elements fails to confront with the 'contextual concept' which eventually indicates unique conditions for a place according to the refined compositional concept, the result of form composition never leads to a specific solution

• Korean Journal of Child Studies
• /
• v.22 no.2
• /
• pp.77-90
• /
• 2001

This study used 2 coordination tasks to examine the strategy and quality of interactions between mothers and their children. Results were: (1) Most frequently employed strategies of mothers were feedback, orders, explanations followed by questions and opinions. Most frequently employed strategies of children were offering opinions followed by recognition and explanation. (2) In mother-initiated interactions, the mother's-question/child's-opinion sequence was most frequent, and child's acceptance of mother's order, explanation, suggestion, or opinion; child's question to mother's order, and child's explanation were also frequent. In child-initiated interactions, child's-opinion/mother's-feedback occurred most frequently. Mothers' feedback to child's explanation, acceptance, and question was also observed. (3) When mothers and children used strategies of low quality, such as rejection or reprimand, the interactions tended to be negative.

• Proceedings of the Korean Institute of Building Construction Conference
• /
• 2008.05a
• /
• pp.153-157
• /
• 2008

The construction market has gradually become complexity, variety and specialization, and then owner's requirements about quality has become various. In order to solve the problem such as stated above, advanced constructions in United Kingdom, Japan and United States have introduced warranty contract which is warranted to quality and performance for need of owner in determined term to ensure the quality of construction since 1960s. However, the interior of a country encounter another problem result from defects liability what indefiniteness of defects standard, excess responsibility period, social recognition of be identical fraudulent work and defects, and contract with ascendancy of owners. etc, so builders concerned more excess defects liability than the quality of construction. The purpose of this study is to analysis of warranty contract in order to solve the problem such as stated above.

• Journal of Korean Society on Water Environment
• /
• v.20 no.6
• /
• pp.703-707
• /
• 2004

In this study, a simple regression model is proposed in order to analyse the effect of population and urban land use on the water quality of Paldang lake, Gyeonggi. As a comparison result with Qua12E water quality model, the proposed model shows very good predicting performance in simulating several alternative scenarios. In order to accomplish BOD 1ppm of Paldang lake, various model applications show that the population incoming and urban land use management should be afoot in addition to stricter outflow water quality from sewer treatmement systems.