• 한국도서관정보학회지
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• 제47권1호
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• pp.99-127
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• 2016

본 연구의 목적은 국내 이동도서관의 서비스와 프로그램 운영에 관한 전반적 실태를 조사하는데 있다. 이를 위해 본 연구는 7개의 외국 이동도서관 관련 기준 및 지침들을 바탕으로 이동도서관 기본 정보, 방문일정 및 정류장 운영, 제공 서비스와 프로그램, 홍보와 요구조사, 이동도서관 발전을 위한 개선사항 등에 대한 총 22개의 문항으로 구성된 설문지를 개발하고, 전국의 공공도서관 소속 이동도서관과 새마을 이동도서관을 대상으로 설문조사를 실시하였으며 총 74개의 설문지를 회수하여 분석되었다. 이번 조사결과 중 1주당 평균 운행일수, 1일 평균 방문 정류장수, 정류장당 평균 운영시간, 재방문 주기, 1일(1시간)당 평균 대출권수, 본관 도서관 이용자 대비 이동도서관 이용자의 대출기간과 대출권수, 홍보 등 상당수의 항목들은 외국의 이동도서관 기준과 지침에 부합하였으나 일부는 부합하지 않은 것으로 나타났다. 그리고 집단간 비교에서는 공공도서관과 새마을문고 소속 이동도서관 사이의 차이점이 광역시와 도지역 소재 이동도서관 사이의 차이점보다 더 잘 나타났다.

• 한국응급구조학회지
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• 제9권2호
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• pp.101-110
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• 2005

In Korea, EMS Fund Operation seems to move the opposite direction to right way. The most initial EMS fund was consumed loan for some emergency patients without any particular results. Since 2002, the use of EMS fund also has shown a tendency to shift one side. By the results, it was 44.3% to support emergency medical centers, so called hospital EMS system and 28.4% to purchase ambulances and helicopters, and 1.6% to operate Central Medical Center, prehospital base in the EMS fund consumed in 2004. It was never supported for the environmental improvement and development of universities, colleges, and private EMS units having the primary responsibilities. The initial EMS fund using should be used for prehospital base, e.g., prehospital staffs, communications, and facilities and balanced development between public and private EMS units than any other fund using.

• Journal of Information Processing Systems
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• 제6권1호
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• pp.1-20
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• 2010

Due to the convergence of voice, data, and video, today's telecom operators are facing the complexity of service and network management to offer differentiated value-added services that meet customer expectations. Without the operations support of well-developed Business Support System/Operations Support System (BSS/OSS), it is difficult to timely and effectively provide competitive services upon customer request. In this paper, a suite of NGOSS-based Telecom OSS (TOSS) is developed for the support of fulfillment and assurance operations of telecom services and IT services. Four OSS groups, TOSS-P (intelligent service provisioning), TOSS-N (integrated large-scale network management), TOSS-T (trouble handling and resolution), and TOSS-Q (end-to-end service quality management), are organized and integrated following the standard telecom operation processes (i.e., eTOM). We use IPTV and IP-VPN operation scenarios to show how these OSS groups co-work to support daily business operations with the benefits of cost reduction and revenue acceleration.

• 정보처리학회논문지C
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• 제10C권4호
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• pp.405-412
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• 2003

As the XML is approved standard language by the UN, the progress which complemented the XML security has being processed rapidly. In this paper, we design and implement the "XML-Signcryption" as a security mechanism to protect the XML document that can operate between other platforms. The signature and encryption which is the standard specification in W3C needs to be able to proceed them separately. Generally the signature and encryption require four times modular exponential operation, however the signcryption only needed three times modular exponential operation. This will benefit overall system effectiveness in terms of cost. And this scheme offers to convenient the user, because the signature and encryption implement as a single XML format. This tool can save the parsing time as a number of tags is few within a document. And also, in this paper, based on a research of Web Services security, we can apply XML-Signcryption to the SOAP message to provide the security services. Based on the XML-Signcryption scheme which provides confidentiality, integrity, authentication and non-repudiation to the XML document and Web Service security simultaneously.

• 한국IT서비스학회지
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• 제1권1호
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• pp.81-117
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• 2002

The generalization of Internet use has been spreaded all over the world and impacted company to introduce intranet and extranet for their operation which dealt with electronic commerce. For these reason, endeavor of implementation of web site system is promotioned and enhanced the possibility of adaptation range for the view of company. Dramatic competition which company faced with the use of internet and request from all over the world made company brought company to various and different type of level. It is necessary to develop website system with experty knowledge to satisfy customer needs. To deal with this situation, works from the level of government should proposed to spread whole country business which propelled through kyungnam mechanic industry information promotion center. With strategic proposal concerning district characteristics to adapt electronic commerce successfully, information promotion should performed. Support of government is needed continuously to realize infra of ASP composed of 4,877 mechanic industry company. It might be possible to deal with international rapid change with cooperation of company and government related department.

• 한국철도학회:학술대회논문집
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• 한국철도학회 2004년도 춘계학술대회 논문집
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• pp.507-513
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• 2004

In the railway system, transportation plan corresponds to a m aster plan for transport services. This service plan must be constructed to minimize operational cost or maximize revenue considering transportation demands and resource capacities in the railway operation company, and it includes several sub-planning activities such as train operation frequency plan, train (schedule) plan, train capacity assignment plan, and rolling stock requirement plan. In these sub- planning processes, train can be con side red as a product for providing customer services, and customer demands and operational advantages must be considered. In this paper, we present an effect estimation system for the train capacity pattern in a train schedule, and the effect of capacity pattern can be expressed as minimum spilled demand, minimum train service cost, and maximum train revenue or profit.

• 한국도서관정보학회지
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• 제44권4호
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• pp.295-321
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• 2013

본 연구의 목적은 다문화사회에서 지역 공공도서관이 제공하고 있는 다문화서비스의 운영 현황과 그에 따른 개선 방안을 제시하는데 있다. 이를 위하여 국제기구의 다문화서비스에 대한 지침과 선언들을 기반으로 다문화서비스 항목을 설정하였다. 그리고 인천광역시 공공도서관을 사례로 다문화서비스를 분석하여 이를 토대로 지역공공도서관의 다문화서비스 개선 방안을 다문화서비스에 대한 인식 변화, 전문 인력 양성, 문화 간 이해 프로그램, 정보 접근성 등을 제시하였다.

• 한국IT서비스학회지
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• 제8권4호
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• pp.17-40
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• 2009

This study is to guide to estimate service quality on ITSM operation based on ITIL(IT Infrastructure Library). ITIL v2 and v3 provide how to integrate framework of IT service and business process. It is widely used as ITSM operation base. As a latest IT trend, ITSM covers Hardware, Software, SaaS, Network, Call center, Helpdesk, ASP portal and IT operation. Servicedesk is selected as target area where valid sampling is addressable and service change is rapid. Traditional Helpdesk was focusing on technical support to solve internal IT issues passively. But it was evolved into Service Desk which focus in process and provide integrated service from customer's business view point preventively and proactively. Accordingly outsourcing types business are normally performed by group of professional capability. Service quality is measured under the SLA(Service Level Agreement). This study utilized SERVQUAL model as service quality measuring tool developed by Parasuraman, Zeitaml and Berry to find critical factors to satisfy customer. And test was processed regarding effectiveness of IT organization and customer view point thru sampling. Though valid parameters can be changed by ITSM areas under the SERVQUAL models, they naturally can be accepted as a index of service quality measurement after sampling test with acceptable significance. And I recommend to follow this study as a preparation before official SLA.

• 한국문헌정보학회지
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• 제43권2호
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• pp.91-122
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• 2009

본 연구는 국내외에서 이루어지고 있는 도서관의 다문화 서비스 및 프로그램의 지원 현황을 살펴보고, 이를 토대로 다문화 가정을 위한 도서관 프로그램 개발 및 운영방안을 제시하고자 하였다. 도서관의 다문화서비스 프로그램 개발방안에 대해서는 범국가적인 추진체계 하에서 도서관의 특색에 맞는 서비스 프로그램 개발 원리와 방향을 제시하였다. 현재 국내에서 운영되고 있는 도서관의 다문화서비스 프로그램을 유형별로 살펴보고, 운영 사례를 예시로 제시하여 향후 도서관의 다문화 서비스 운영 방안을 모색하는 데 도움을 주고자 하였다.

• 한국IT서비스학회지
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• 제7권3호
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• pp.97-114
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• 2008

Many companies have implemented ERP systems to enhance their process competitiveness. Since most ERP systems down to date are implemented and managed on each separated business-unit or company level, such systems run short of the consideration about global business processes and global system managements. In order to integrate a successful global ERP, it is essential to apply the well-systematic implementation methodology which considers global standardization and global IT requirements. It is, however, the actual circumstance that such well-structured methodologies for global ERP implementation are hardly shown not only from domestic site but from foreign one. This paper indicates the global ERP implementation guideline with integrated approach including; the standard process design for efficient execution of global business; the ERP implementation method considering global IT requirements; and, the management method for global system operation. GSI ERP methodology is composed of 3 Phase：Global Strategy Planning, Global Template Construction and Global Roll-Out. Phase1; Global Strategy Planning contains Environment Analysis, GSI direction and Implementation Plan. Phase2; Global Template Construction contains Business blueprint, GSI operation design and Global template implementation. Phase3; Global Roll-out contains local business analysis, local ERP implementation and Global ERP Operation.