• Title/Summary/Keyword: Operation of Services

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The Effects of the Short Message Service Informing Patients' Operation Status on the Family Members' Nursing Satisfaction (SMS를 활용한 수술진행 정보제공이 간호요구 만족도에 미치는 효과)

  • Yun, Jae Hyoen;Kim, Yeong Kyeong
    • Journal of Korean Clinical Nursing Research
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    • v.16 no.2
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    • pp.85-93
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    • 2010
  • Purpose: The purpose of this study was to investigate the effect of the SMS(Short Message Service) informing patients' surgical operation status to his or her family members on their nursing satisfaction. Methods: A non-equivalent control group non-synchronized design was used. The subjects were the family members of patients underwent spine surgery operation at a general hospital in B city. Twenty five subjects in the experimental group received SMS services whereas the other twenty five subjects in the control group received no intervention. Results: There was a significant difference in the level of nursing satisfaction in the experimental group compared to that of the control group(t=7.14, p=.001). Conclusion: The result above indicates that the level of nursing satisfaction of family members of the patients under surgical operation can be raised by providing SMS informing surgical operational status during the operation. This finding leads to the conclusion that such information service can be used as one of the efficient interventions for improving patient and family satisfactions with nursing care in a surgical unit.

A Study on Development of Evaluation Indicators for the Human Competency and Management In Managed Security Service (MSS) (보안관제 업무의 인적 역량 및 관리에 대한 평가지표 개발 연구)

  • Yang, Sung Ho;Lee, Sang Jin
    • KIPS Transactions on Computer and Communication Systems
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    • v.5 no.6
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    • pp.143-152
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    • 2016
  • Currently many central administrative agencies, municipalities and public and private institutions operate Managed security services to cope with cyber security incidents. These entities exert efforts in operating efficiencies rather than introduction of services as they used to. Accordingly, quite a few policies, directions and guidelines have been established for stable operation of Managed security services. Still, Managed security is operated by individuals, whose competencies influence the quality of Managed security services to a great extent. In this respect, the present article examines Managed security technology and methods and describes evaluation methods and examples relevant to human competencies, so as to seek for some potential courses for further development as well as more efficient approaches to human resource management in terms of institutional Managed security services.

An Ontology Model for Public Service Export Platform (공공 서비스 수출 플랫폼을 위한 온톨로지 모형)

  • Lee, Gang-Won;Park, Sei-Kwon;Ryu, Seung-Wan;Shin, Dong-Cheon
    • Journal of Intelligence and Information Systems
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    • v.20 no.1
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    • pp.149-161
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    • 2014
  • The export of domestic public services to overseas markets contains many potential obstacles, stemming from different export procedures, the target services, and socio-economic environments. In order to alleviate these problems, the business incubation platform as an open business ecosystem can be a powerful instrument to support the decisions taken by participants and stakeholders. In this paper, we propose an ontology model and its implementation processes for the business incubation platform with an open and pervasive architecture to support public service exports. For the conceptual model of platform ontology, export case studies are used for requirements analysis. The conceptual model shows the basic structure, with vocabulary and its meaning, the relationship between ontologies, and key attributes. For the implementation and test of the ontology model, the logical structure is edited using Prot$\acute{e}$g$\acute{e}$ editor. The core engine of the business incubation platform is the simulator module, where the various contexts of export businesses should be captured, defined, and shared with other modules through ontologies. It is well-known that an ontology, with which concepts and their relationships are represented using a shared vocabulary, is an efficient and effective tool for organizing meta-information to develop structural frameworks in a particular domain. The proposed model consists of five ontologies derived from a requirements survey of major stakeholders and their operational scenarios: service, requirements, environment, enterprise, and county. The service ontology contains several components that can find and categorize public services through a case analysis of the public service export. Key attributes of the service ontology are composed of categories including objective, requirements, activity, and service. The objective category, which has sub-attributes including operational body (organization) and user, acts as a reference to search and classify public services. The requirements category relates to the functional needs at a particular phase of system (service) design or operation. Sub-attributes of requirements are user, application, platform, architecture, and social overhead. The activity category represents business processes during the operation and maintenance phase. The activity category also has sub-attributes including facility, software, and project unit. The service category, with sub-attributes such as target, time, and place, acts as a reference to sort and classify the public services. The requirements ontology is derived from the basic and common components of public services and target countries. The key attributes of the requirements ontology are business, technology, and constraints. Business requirements represent the needs of processes and activities for public service export; technology represents the technological requirements for the operation of public services; and constraints represent the business law, regulations, or cultural characteristics of the target country. The environment ontology is derived from case studies of target countries for public service operation. Key attributes of the environment ontology are user, requirements, and activity. A user includes stakeholders in public services, from citizens to operators and managers; the requirements attribute represents the managerial and physical needs during operation; the activity attribute represents business processes in detail. The enterprise ontology is introduced from a previous study, and its attributes are activity, organization, strategy, marketing, and time. The country ontology is derived from the demographic and geopolitical analysis of the target country, and its key attributes are economy, social infrastructure, law, regulation, customs, population, location, and development strategies. The priority list for target services for a certain country and/or the priority list for target countries for a certain public services are generated by a matching algorithm. These lists are used as input seeds to simulate the consortium partners, and government's policies and programs. In the simulation, the environmental differences between Korea and the target country can be customized through a gap analysis and work-flow optimization process. When the process gap between Korea and the target country is too large for a single corporation to cover, a consortium is considered an alternative choice, and various alternatives are derived from the capability index of enterprises. For financial packages, a mix of various foreign aid funds can be simulated during this stage. It is expected that the proposed ontology model and the business incubation platform can be used by various participants in the public service export market. It could be especially beneficial to small and medium businesses that have relatively fewer resources and experience with public service export. We also expect that the open and pervasive service architecture in a digital business ecosystem will help stakeholders find new opportunities through information sharing and collaboration on business processes.

Mediating Effects of Relationship Fairness Between Franchisor's Support Service and Performance in Food Service Franchise (외식프랜차이즈 가맹본부 지원서비스와 성과간에 관계공정성의 매개효과)

  • LEE, Sang-Suk
    • The Korean Journal of Franchise Management
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    • v.10 no.2
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    • pp.19-32
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    • 2019
  • Purpose - This paper aims to investigate the mediating effects of relationship fairness factors between franchisor's support services and performance(re-contract intention) in food service franchise. More specifically, fairness was measured into distributive, procedure, interaction, and information, franchisor's support service was divided into pre-start support services (initial support services) and post-start support services (continued support services), and performance (re-contract intent) was measured using 3 items such as re-contract, contract extension, and recommendation. Research design, data, and methodology - The population for the survey is the head of franchises in the metropolitan area (Seoul/Gyeonggi), which operates a restaurant franchise, and samples included a wide range of overseas/domestic brands and regions. The survey was conducted from August 1 to September 30, 2018 through the survey agency. The survey was conducted together with a telephone interview and a direct visit by the investigator. A total of 205 questionnaires were collected and retrieved, 4 questionaires containing missing information were excluded and 201 responses were used for analysis. Results - The results shows that franchisor's initial support services have significant positive effects on procedural, interpersonal, and informational relationship fairness, and continuous support services have significant positive effects on distributive, procedural, interpersonal, and informational relationship fairness. This study also shows that informational and procedural fairness have significant positive effects on performance(re-contract intention). Finally, continuous services a significant positive effect on performance(re-contract intention). Conclusions - The results show that franchisor make a manual, and should improve fairness through regular investigation whether support services was executed as promised in the manual after franchisee operation. In addition, information fairness and procedural fairness have been shown to increase performance(re-contract intention). These results mean that the franchisor's headquarters should provide product and service support for the merchant in accordance with the manual and management policy to reduce asymmetry in information and improve procedural fairness to enhance performance(re-contract intention).

Development and Evaluation of the Web-based Evidence-based Practice Guideline for the Operation Patients (수술환자를 위한 웹 기반 근거중심 실무 가이드라인의 개발 및 평가)

  • Hong, Sung-Jung;Chang, Jae-Sik;Jeon, Young-Hoon;Lee, Eun-Joo;Kim, Hwa-Sun
    • Journal of Internet Computing and Services
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    • v.12 no.1
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    • pp.131-139
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    • 2011
  • The purpose of this research is to evaluate patient's satisfaction and clinician' knowledge level about pain, nausea, vomiting, and temperature management of patients after operation by develop an web-based evidence-based practice guideline about pain, nausea, vomiting, and temperature control after operation in order to apply the guideline operation patients. The collected data was analyzed through real number, average, standard deviation, t-test and repeated ANOVA by using SPSS/WIN 17.0 program. The study subjects showed a significant difference in the level of knowledge about pain, nausea/vomiting, and temperature control after operation and patient's satisfaction, before and after applying the web-based evidence-based practice guideline.

A Study on the Impact of Service Quality on the Customer Satisfaction in the Korea Post Office (우체국 서비스품질이 고객만족에 미치는 영향에 관한 연구)

  • 이상석;민상훈
    • Journal of Korean Society for Quality Management
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    • v.30 no.4
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    • pp.120-136
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    • 2002
  • The CRM is the process of integrated customer management to increase the profitability of firm as a maximizing the consumer's value and supplying the high quality product or service. The Post Information Service Headquarter was recognizing the importance of CRM and constructed the customer relationship management system that based on CRM, steadily has made an endeavor for operating to improve the job operation such as posting, banking and insurance. This research analysed the impact of service quality on the customer satisfaction in the Korea Post Office. First of all, we review the existing literature on measurement of service quality and management. As a result of this review and survey of the employer in post office, nineteen factors emerged as important to the service management of The Korea Post Office; Postal Services, Banking Services, Insurance Services. The regression analysis was utilized for analyzing the influence of service quality factors upon the customer satisfaction. Results show that service quality factors have a statistically significant impact on the customer satisfaction of the Korea Post Office.

The Design of Library System using the Cloud Environment Based on the Raspberry pi

  • Park, Sungbin;Lee, Jong-Yong;Jung, Kye-Dong
    • International journal of advanced smart convergence
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    • v.4 no.1
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    • pp.31-34
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    • 2015
  • Recently, the various types of data are began to increase. In order to manage the data efficiently, a variety of cloud services are being made. However, while providing a cloud service, the problem is the cost and waste a lot of human power to manage the data that is generated and managed by the server. To solve this problem, it is build the cloud environment using a single board computer with Raspberry pi. In this paper, we used Raspberry pi as a cloud server to provide services for the users. And we construct a Total Server to manage the generated data. It can separate the processing of data and the provision of services. We ensure the efficient operation by building a cloud environment with Raspberry pi and by managing the data which generated in cloud environment with the total server.

The architecture of future ingegrated network of mobile into B-ISDN (차세대 광대역 유무선 통합망의 구조 설계)

  • 강경훈;유제훈;이윤주;김수중
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.22 no.8
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    • pp.1643-1651
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    • 1997
  • Next generation mobile networks will be demanded to support high speed data and multimedia services in addition to extisting serviced including voice communications. In this paper, we discuss the requirements of the wireless service with broad range of appkications, and present several types of architecture for future bobile network. After a brief comparative analysis, we propose a most practical and feasible one. And also, we discuss possible interworking scenarios between radio access system and intelligent network. In consideration of the selected infrastructure and scenario, we present protocol architectures and basic functions of radio access system. Based on the architecture, we believe that the itegrated system can be realized with such advantages of easy interworking, high feasibility on common services, easy introduction to new services, and unified operation.

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The study on the applicability of Galileo system in railway application (철도응용분야에서의 갈릴레오 시스템의 적용방안 연구)

  • Shin, Kyung-Ho;Joung, Eui-Jin;Lee, Jun-Ho;Jeong, Rag-Gyo
    • Proceedings of the KSR Conference
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    • 2007.05a
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    • pp.947-952
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    • 2007
  • EU is in the process of developing a new european global navigation satellite system - Galileo project - which technologies and capitals from member states of EU are put into, after determining to set up a separate GPS against that of US late in the 1990s. Galileo system is commercial global navigation satellite system, which allows other else nations outside of EU to participate in system development and operation, different from GPS. Korea also decided to join in the project on February in 2005. Galileo system provide 5 Services - Open Service, Safety of Life, Commercial Service, Public Regulated Service, Search and Rescue Service, and especially it can be applicable to safety-critical areas, and is to provide its part of services certified. In this paper, we are to compare the services of Galileo system, and to present necessary factors to be considered, and the applicability to use the Galileo system in safety-critical application areas, such as train control system

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The enhance driority transfer control mechanism for multimedia communication in ATM networks (ATM 망에서 멀티미디어 통신을 위한 EPT(enhanced priority transfer)제어기법)

  • 박성호;박성곤;최승권;조용환
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.23 no.9A
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    • pp.2249-2257
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    • 1998
  • In this paper, we propose the enhanced priority control algorithm that adaptively controls the cell service ratio according to the relative cell occupancy ratio of buffer. The asynchronous transfer mode (ATM) provides the means to support various multimedia services in broadband networks. To support multimedia services, various data traffics of different priorities should be controlled effectively. And also it needs congestion control functions required in the netowrk to carry out the control operation. To accomplish this in a flexible and effective manner, priority classes for the different services ar ecommonly used. The proposed enhanced priority control mechanism have two service calsses of the delay sensitive class and the loss sensitive class. The simulation results show that te proposed control mechanism improves the QoS, the charateristics of cell loss probability and mean cell delay time, by selecting propeor relativ ecell occupancy ratio of buffer and the average arrival rate.

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