• Title/Summary/Keyword: Operation Characteristics

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Developing the Service Quality Scale of Business Center: A New B2B Service Retailing Format (신 서비스유통포맷으로서의 비즈니스센터의 서비스품질 평가척도 개발)

  • Kim, Seung-Sub;Yoo, Dong-Keun;Lee, Phil-Soo
    • Journal of Distribution Science
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    • v.12 no.11
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    • pp.101-111
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    • 2014
  • Purpose - This study aims to verify the construct of the service quality suitable to the characteristics of the business center, to develop the scale that can measure the service quality objectively, compare the diverse business centers in Korea, and present desirable methods of business center management and operation. Research design, data, and methodology - In the first stage, literature research and focus group interviews with current users and actual business experts of business centers were conducted. In addition, 69 early stage scale items were derived. In the second stage, a Delphi survey was conducted on the experts of business and academic circles. The measurement items in the early stage were supplemented and revised. The content validity rate (CVR) of 69 measures was computed and then the experts' opinions were used. As a result, the business center service quality scale, made up of 9 organizing factors and 36 measurement items, was constructed. In the third stage, a survey was conducted on the occupants who were currently using the business center. It was to confirm if the developed business center service quality scale could be actually utilized. The data of 435 samples collected were used. To refine the scale items, the exploratory factor analysis (EFA) was conducted repeatedly. Results - The business center service quality scale, made up of 8 factors and 33 items, was developed again. The 8 factors are reliability, speed, kindness, specialty, responsibility, appearance, convenience, and public interest. The reliability coefficient (Cronbach's Alpha) of each factor is greater than .7. Thus, it was confirmed that there was reliability in the measurement items. Further, the model suitability was verified using the confirmatory factor analysis (CFA), and the convergent validity and the discriminant validity were verified. This proved the construct validity. Through this process, the Korea Business Center Service Quality Scale was developed. Based on factor analysis, the developed business center service quality (BCSQ) scale consists of 4 aspects, 8 factors, and 33 items, comprising the "process quality" aspect: reliability (3 items), speediness (4 items), kindness (3 items) factors, the outcome quality aspect: expertise (3 items), responsibility (5 items) factors, the environment quality aspect: appearance (5 items), convenience (3 items) factors, and the public interest aspect: public interest (7 items) factor. However, according to CFA, the BCSQ scale consists of a total of 4 aspects, 8 factors, and 33 items, comprising the "process quality" aspect: reliability (3 items), speediness (3 items), kindness (3 items) factors, the outcome quality aspect: expertise (2 items), responsibility (4 items) factors, the environment quality aspect: appearance (3 items), convenience (2 items) factors, and the public interest aspect: public interest (3 items) factor. Conclusions - The BCSQ scale could serve as a diagnostic tool that will allow business center managers to determine service areas that are weak and in need of attention, and to improve the service quality of the business center.

History and Characteristics of Original Play of Yeonwoo Stage (연우무대 창작극의 변천과 특성)

  • Shin, Sa-Bin
    • The Journal of the Korea Contents Association
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    • v.15 no.9
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    • pp.47-60
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    • 2015
  • Original play of theatrical troupe Yeonwoo Stage has gone through history represented by (i) the development period of "research on play," (ii) the resistance/growth period of "play movement," (iii) the prime/segmentation period of "metaphor for reality," (iv) the crisis/transition period of "rediscovery of reality," and (v) the challenge/advancement period of the "active development of repertoire." "Collective creation" based on the singe-representative system was a solution to overcome difficult circumstances, crisis facing the theatrical troupe and the lack of resources in the development period and the resistance/growth period, "co-creation" based on the five-representative system, the two-representative system, the system of an operation committee consisting five members, etc. in the prime/segmentation period and the crisis/transition period, and "planning and production" based on the single-producer system in the challenge/advancement period. "Collective creation" system was operated by the entire theatrical troupe, which was led by a director; "co-creation" system was operated by performers, who were directed by a director (-playwriter); and "planning and production" system was operated both internally and externally and was led by a producer. During its long history of developing original play, Yeonwoo Stage has (i) expanded the scope of Korean-style narrative, (ii) succeeded collective creation culture to the next generation, (iii) followed the trend of the times, (iv) attempted to attract popular empathy.

Improvement of duty rate of Meteor Burst communication with Buried Antenna (매설형 안테나를 이용한 유성 버스트 통신의 도통율 개선)

  • 김병철;이영철;김기채
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 1999.05a
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    • pp.254-260
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    • 1999
  • Meteor Burst Communication can provide effective and economical means of communication where long distance VHF NLOS data transmission is needed; often ranges more than 1000 km. It has been, however, so far considered unsuitable for short distance application because of phenomenal decrease in burst durations, which leads to decreation of total duty rate of the system. This paper extensively analyzes characteristics of shot distance MB(Meteor Burst) path and shows the low duty rate may be improved by increasing burst rate through adapting antenna beam width to cover entire hot-spot region in the space and, by compensating effective burst length through cutting down man-made noises introduced by antenna. Based on the analysis, we are developed a small-opening-cavity antenna, especially designed for short distance MB path. In operation, the antenna is to be buried under ground surface so as to improve directivity and reduces noise introduction. The antenna exhibits power gain of 3 dB with 90 degree beam width and thus enables to illuminate entire hot-spot regions with the elevation angle of 8-90 degree which is the case of transmission less than 100 km. Directivity horizontal to earth surface is suppressed to minimum which enables to cut man-made noises from near-by sources down to more than 3 dB from the level reported with conventional 4 element Yagi. A series of experiments performed on 100 km MB paths have conformed that, with the antenna installed at receiving site, the burst rate and duration time have been noticed to increase by 10 and 20 percent respectively from the values obtained by conventional 4-element Yagi antenna under same testing condition.

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Removal Characteristics of Synthetic Musk Compounds in Water by Ozone Treatment (오존처리에 의한 수중의 인공 사향물질 제거특성)

  • Seo, Chang-Dong;Son, Hee-Jong;Yoom, Hoon-Sik;Lee, Sang-Won;Ryu, Dong-Chun
    • Journal of Korean Society of Environmental Engineers
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    • v.34 no.2
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    • pp.73-78
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    • 2012
  • In this study, three different synthetic musk compounds (SMCs) in the Nakdong river water (raw water) and rapid sand filtered water were treated by $O_3$ process. The experimental results showed that the removal efficiency of musk ketone (MK) was lower than removal efficiency of AHTN (7-acetyl-1,1,3,4,4,6-hexamethyl-1,2,3,4-tetrahydronaphthalene) and HHCB (1,3,4,6,7,8-hexahydro-4,6,6,7,8,8-hexamethylcyclopenta[c]-2-benzopyran) for both the raw water and the rapid sand filtered water. And in general, the removal efficiencies of three SMCs in the raw water were lower than that in the sand filtered water. Under the $O_3$ dose of 0.5~10.0 mg/L, the removal rate constants (k) of three SMCs for the raw and sand filtered waters increased rapidly with the increased $O_3$ dose. In the case of drinking water treatment plants (DWTPs) which were selected pre- and post-$O_3$ processes (located in the downstream of Nakdong River), operation conditions of pre- and post-$O_3$ process were $0.5{\sim}2.0mg{\cdot}O_3/L$ (2~4 min) and $0.5{\sim}2.5mg{\cdot}O_3/L$ (6~8 min). Therefore, $O_3$ doses and contact times of same conditions with above were very difficult to remove SMCs in DWTPs.

Analysis of Muscle Activities and Driving Performance for Manipulating Brake and Accelerator Pedal by using Left and Right Hand Control Devices (장애인용 핸드컨트롤을 이용한 가속 및 제동 페달을 동작할 때의 상지 근육 EMG 분석 및 운전 성능 평가)

  • Song, Jeongheon;Kim, Yongchul
    • Journal of Biomedical Engineering Research
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    • v.38 no.2
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    • pp.74-81
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    • 2017
  • The purpose of this study was to investigate the EMG characteristics of driver's upper extremity and driving performance for manipulating brake and accelerator pedal by using left and right hand control devices during simulated driving. The people with disabilities in the lower limb have problems in operation of the motor vehicle because of functional loss for manipulating brake and accelerator pedal. Therefore, if hand control device is used for adaptive driving controls in people with lower limb impairments, the disabled people can improve their quality of life by driving a motor vehicle. Six subjects were participated in this study to evaluate driving performance and muscle activities for operating brake and accelerator pedal by using two different hand controls (steering column mounted hand control and floor mounted hand control) in driving simulator. We measured EMG activities of six muscles (posterior deltoid, middle deltoid, triceps, biceps, flexor carpi radialis, and extensor carpi radialis) during pushing and pulling movement with different hand controls for acceleration and braking. STISim Drive 3 software was used for the performance test of different hand control devices in straight lane course for time to reach target speed and brake reaction time. While pulling the hand control lever toward the driver, normalized EMG activities of middle deltoid, triceps and flexor carpi radialis in subjects with disabilities were significantly increased (p < 0.05) compared to the normal subjects. It was also found that muscle responses of posterior deltoid were significantly increased (p < 0.05) when using the right hand control than left hand control. While pushing the hand control lever forward away from the driver, normalized EMG activities of posterior deltoid, middle deltoid and extensor carpi radialis in subjects with disability were significantly increased (p < 0.05) compared to the normal subjects. It was shown that muscle responses of middle deltoid, biceps and extensor carpi radialis were significantly increased when using the right hand control than left hand control. Brake reaction time and time to reach target speed in subjects with disability was increased by 12% and 11.3% on average compared to normal subjects. The subjects with physical disabilities showed a tendency to relatively slow acceleration at the straight lane course.

An Evaluation Model for the Major Science Research Facilities and Equipments to Enhance the Competitiveness of the Science and Technology: A Focus on the Test of Reliability and Validity of the Model (과학기술 경쟁력 제고를 위한 대형연구시설 및 장비 평가모형 분석 : 모형의 신뢰성 및 타당성 검토를 중심으로)

  • Kwon, Gi-Heon;Cha, Yong-Jin;Lee, Hong-Jae
    • Journal of Korea Technology Innovation Society
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    • v.10 no.1
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    • pp.121-142
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    • 2007
  • The purpose of this study is to construct the evaluation model for the major science research facilities and equipments to enhance the competitiveness of the science and technology and also to test the reliability and validity of the model. To achieve the purposes, this study theoretically reviews the concept of the major science research facilities and equipments and their characteristics. Through a review of literature, this study draws 11 criteria for evaluating the priorities of the major science research facilities and equipments. These criteria are categorized as two dimensions - 'science & technology' and 'national policy'. The dimension of science & technology includes scientific importance, technological readiness, utilization rate, common utilization rate, and ability of management and operation. The national policy dimension contains degree of correspondence with national science development, imperativeness of national policy, science and technical effectiveness, economic and industrial effectiveness, responsiveness of research demand, and equity among the related institutions. The competitiveness of the science and technology consists of these two dimensions. The evaluation model is established on the framework of criteria. The 18 major science research facilities and equipments are selected through a series of Delphi. The survey of experts (BT, ET, IT, NT and ST) is also implemented to evaluate the 18 major science research facilities and equipments by 11 criteria. The overall results indicate that the reliability and validity of the model are good. The reliability tests show that the five indicators of science & technology and the six indicators of national policy have high internal consistencies. The confirmatory factor analyses reveal that the two constructs - 'science & technology' and 'national policy' - have high convergent and discriminant validity. The correlational analyses also show that the criteria-related validity between them is high. Furthermore, the results of higher order factor analysis indicate that the fit indices of the model are high and suggest a good fit to the data. Based on these findings, the policy implications of the model are discussed.

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A Study on the Future Traffic Volume Estimation for Kwangyang Port Using The Consideration Factors of Marine Traffic Engineering (해상교통공학적 고려 요소를 이용한 광양항의 장래교통량 예측에 대한 연구)

  • Park, Young-Soo;Kim, Jong-Soo;Park, Jin-Soo
    • Journal of Navigation and Port Research
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    • v.31 no.6
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    • pp.447-454
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    • 2007
  • To assess the port development and maritime traffic environment, the future traffic volume has been estimated using the number of inbound and outbound vessel for a specific port. The estimation of future traffic volume should be considered as an important factor to establish the degree of fairway congestion, the determination of fairway width and the operational role. Until now, the number of in and out vessel for the port has been only estimated mainly, but the type and size of inbound and outbound ships are different depending on the port's characteristics. So, it is difficult to estimate the future traffic volume using the change of only one item. This paper calculates the future traffic volume using the marine traffic characteristic factors as the number of coastal ship and ocean-going ship, the size of ship and the change of cargo volume per a ship etc. And it compared with the results of Artificial Neural Network(ANN) for accurate identification of nonlinear system.

Development of Machine Learning-Based Platform for Distillation Column (증류탑을 위한 머신러닝 기반 플랫폼 개발)

  • Oh, Kwang Cheol;Kwon, Hyukwon;Roh, Jiwon;Choi, Yeongryeol;Park, Hyundo;Cho, Hyungtae;Kim, Junghwan
    • Korean Chemical Engineering Research
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    • v.58 no.4
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    • pp.565-572
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    • 2020
  • This study developed a software platform using machine learning of artificial intelligence to optimize the distillation column system. The distillation column is representative and core process in the petrochemical industry. Process stabilization is difficult due to various operating conditions and continuous process characteristics, and differences in process efficiency occur depending on operator skill. The process control based on the theoretical simulation was used to overcome this problem, but it has a limitation which it can't apply to complex processes and real-time systems. This study aims to develop an empirical simulation model based on machine learning and to suggest an optimal process operation method. The development of empirical simulations involves collecting big data from the actual process, feature extraction through data mining, and representative algorithm for the chemical process. Finally, the platform for the distillation column was developed with verification through a developed model and field tests. Through the developed platform, it is possible to predict the operating parameters and provided optimal operating conditions to achieve efficient process control. This study is the basic study applying the artificial intelligence machine learning technique for the chemical process. After application on a wide variety of processes and it can be utilized to the cornerstone of the smart factory of the industry 4.0.

Efficiency analysis of Oriental hospitals according to characteristics (한방병원 특성별 경영효율성 분석)

  • Kim, Young-Sik;Lee, Woo-Chun
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.18 no.5
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    • pp.59-67
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    • 2017
  • This study analyzes the efficiency of oriental hospitals using DEA(Data Envelopment Analysis). The input variables include the numbers of doctors, nurses, medical technicians, and beds. The output variable iscomprised of the sales account. The analysis tools used are EnPas and IBM SPSS Statistics 19. As a result of efficiency analysis, the private hospitals(establishment), less than 10 years in operation(operating period), containing less than 50 beds (number of the beds), located in the metropolitan area(location) showed high efficiency in the BCC(Banker, Charnes & Cooper) model, but indicated relatively low efficiency in CCR(Charnes, Cooper & Rhodes) model. This contradictory result is caused by inefficiencies in hospital size. The logistic regression analysis conducted to analyze the variables that affect the efficiency of oriental hospitals found that the efficiency decreased by 0.955 with each increase of 1 bed in the hospital.

Study of the Long-Term Behavior Characteristics of Roadbed on Concrete Track of High-speed Railway (고속철도 콘크리트 궤도상 토공노반의 장기거동 특성 연구)

  • Choi, Chan-Yong;Jung, Jae-Hyun
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.19 no.4
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    • pp.8-16
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    • 2018
  • This study examined the long-term behavior of a roadbed using high-speed railway concrete track and roadbed measurement data and evaluated the long-term performance of the track and roadbed. Recently, high-speed railway track type has been adopted as a concrete slab. On the other hand, the concrete track is vulnerable to roadbed settlement. In the case of gravel tracks, it is easy to restore the original state by maintenance even if the roadbed settles. On the other hand, in the case of the concrete track, if excessive settlement of the roadbed occurs, cracks are generated continuously on the slabs and sleepers, resulting in greatly reduced usability. For this reason, it is difficult to restore the original state only by partial maintenance. In this paper, a long-term performance evaluation was carried out on a concrete track during operation by monitoring the measurement data of sensors buried from the beginning of construction for approximately 3 years after the high-speed railway opened. Performance evaluation methods include a performance evaluation of track/roadbed when the train passes, long-term track and roadbed performance evaluation, analysis of the track/roadbed effect on long-term settlement and analysis of the factors influencing long-term settlement. The trail response of KTX-Sancheon was greatest in the track/roadbed performance evaluation by train. The results of the long-term track and roadbed performance evaluation were measured within the standard values. The track and roadbed performance impact assessment with long-term settlement was strongly related to TCL settlement. The influences of the water content and groundwater level were verified by analyzing the external factors of long-term settlement. Through such a method, the stability of a track/roadbed can be secured.