• The Journal of Asian Finance, Economics and Business
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• v.7 no.2
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• pp.169-180
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• 2020

Globalization has led to a dramatic increase in intercultural service encounters between services providers and customers from diverse cultural backgrounds. This paper explores the causal relationship between service employees‟ cultural intelligence and adaptive sales behavior in intercultural service encounters, and the mediating effect of cognitive and emotional empathy on this relationship. A quantitative survey methodology was utilized to collect data on 341 salespeople at duty-free shops located on Jeju Island, Korea. Data analysis was conducted using SPSS 18 and Amos 18. The results show that cultural intelligence has a significant impact on cognitive empathy, emotional empathy, and adaptive sales behavior. Cognitive empathy has a positive impact on adaptive sales behavior, whereas the relationship between emotional empathy and adaptive sales behavior is not significant. Additionally, cognitive empathy mediates the relationship of cultural intelligence and adaptive sales behavior. This study has useful managerial implications for employee selection, training, and development in service firms engaged in intercultural service encounters. This study extends prior research on intercultural service encounters by exploring the direct impact of cultural intelligence on intercultural adaptation and the mediating effect of empathy, suggesting the presence of a cognitive mechanism that plays a key role in the impact of cultural intelligence on adaptive sales behavior.

• The Korean Journal of Emergency Medical Services
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• v.19 no.3
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• pp.103-115
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• 2015

Purpose: This study was performed to evaluate ethical ability among paramedic students by analyzing their moral intelligence and whistle-blowing intention. Methods: Data from 117 paramedic students were collected from September 7 - 14, 2015. The questionnaire measured the level of moral intelligence (7 components, 41 items) and whistle-blowing intention (8 items) of paramedic students. Results: The mean score of moral intelligence was 3.07 (${\pm}0.28$) and that of whistle-blowing intention was 3.13 (${\pm}0.42$). Moral intelligence and whistle-blowing intention showed a significantly positive correlation with each other (r = .328, p <.001). Conclusion: It is desirable to introduce moral education contents and methods for paramedic students in order to enhance their moral intelligence and whistle-blowing intention.

• Convergence Security Journal
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• v.18 no.2
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• pp.167-177
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• 2018

Major countries, such as the U.S., UK and Germany have reformed their national intelligence systems in the face of transnational, asymmetric and comprehensive threats since September 11, 2001 and have strengthened the intelligence capacity involved in countering terrorism and WMD proliferation, right/left extremism threats. The Korean Moon Jae-in government is preparing a reform plan to eliminate illegal political intervention and abuse of power by the National Intelligence Service(NIS) and to rebuild it as an efficient national intelligence agency for national security. In discussing the reform direction of the NIS, it is necessary to discuss in detail whether adopting a separate model of intelligence agencies to restrict domestic intelligence activities of the NIS and concentrate on foreign intelligence activities or establish new domestic intelligence agencies. Second, as for the issue of transferring anti-Communism investigation authority of the NIS to the police, it needs to be carefully considered in terms of balancing the efficiency and professionalism of intelligence agency activity in the context of North Korea's continuous military provocation, covert operations and cyber threats. Third, it should strive to strengthen the control and supervision functions of the administration and the National Assembly to ensure the political neutrality of the NIS in accordance with the democratization era, to guarantee citizens' basic rights and to improve the transparency of budget execution.

• Journal of Korea Multimedia Society
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• v.20 no.8
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• pp.1347-1356
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• 2017

Artificial intelligence-based services are expanding into a new industrial revolution. There is artificial intelligence technology applied in real life due to the development of big data and deep learning related technology. And data analysis and intelligent assistant services that integrate information from various fields have also been commercialized. Chatbot with interactive artificial intelligence provide shopping, news or information. Chatbot service, which has begun to be adopted by some public institutions, is now just a first step in the steps. This study summarizes the services and technical analysis of chatbot. and the direction of public administration service chatbot was presented.

• Proceedings of the Korean DIstribution Association Conference
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• 2007.08a
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• pp.127-158
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• 2007

This study discusses salespersons' emotional intelligence, one of the key abilities necessary to meet customers' needs effectively, and express positive emotions in frequent interactions with customer. Emotional intelligence refers to self-controllability and social ability emphasizing pro-social aspect and understanding of others. This study investigates how salespersons' emotional intelligence affects adaptive selling and positive emotional expression during the process of interaction with customers, and how such adaptive selling and positive emotional expression affects the quality of service perceived by customers. The results show that greater salespersons' emotional intelligence results in better adaptive selling and positive emotional expression. Such adaptive selling and positive emotional expression had significant effects on the quality of service perceived by customers. These results are important in that they address emotional intelligence as salespersons' emotional ability, which has been overlooked as an antecedent variable for improving adaptive selling and display of positive emotion, consequently provide another factor to help salespersons improve their selling behavior.

• Journal of Digital Convergence
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• v.11 no.7
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• pp.41-50
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• 2013

This paper aims to examine the effects on the relationships between Emotional Intelligence of Consultant and Consulting Service Quality. To accomplish these purposes, The questionaries of 260 were inspected to the PM have received consulting experience at the companies. The collected data were analyzed with SPSS 17.0 for Windows. This study used the statistical techniques such as descriptive analysis, reliability analysis, discriminant analysis, factor analysis, correlation analysis and multi regression analysis. Emotional Intelligence of Consultant presented a meaningful result(+) with Consulting Service Quality. but self emotional appraisal didn't present a meaningful result with Consulting Service Quality. and Emotional Intelligence of Consultant didn't present a meaningful result with tangible.

• Convergence Security Journal
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• v.15 no.5
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• pp.71-76
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• 2015

Financial Intelligence Unit Law doesn't include investigation on important cases that could influence the security and existence of the nation that are the core jobs of national intelligence agency. So the agency has a difficulty to investigate the international crime of North Korea and other security incidents. It is also difficult to catch an international crime organization working in Korea. It also produces problems such as difficulty in investigating the illegal leak of strategic materials and investigating people related to illegal funding to international terrorism. So it is urgently needed to revise Financial Intelligence Law as soon as possible. Foreign intelligence agencies use the information of financial intelligence unit in many different ways. National Security Agency of China and Australian Security Intelligence Organization freely use the information of financial intelligence unit based on their own laws and systems. Central Intelligence Agency and Federal Bureau of Investigation of USA and Secret Intelligence Service and Security Service of Britain request financial intelligence units to supply them with the information of financial intelligence unit. But the national intelligence agency of Korea isn't able to approach to FIU and can't share the FIU information with foreign intelligence agencies. To solve the problem, they should revise Financial Intelligence Unit Law so that national intelligence agency can receive or request information from Korean Financial Intelligence Unit.

• Journal of The Korean Association of Information Education
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• v.26 no.6
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• pp.507-515
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• 2022

In this paper, a novel-engineering-based artificial intelligence liberal arts course is proposed and its effectiveness is evaluated with an emphasis on creativity confluence competency for elementary and middle school pre-service teachers in various majors. Constructing directions such as "considering the characteristics of non-major learners" and "drawing convergence with majors" were derived by analyzing related prior research, and its relationship with Novel Engineering was presented as an appropriate educational method. As a result of 45 hours of artificial intelligence education convergence liberal arts course, a statistically significant improvement in creativity confluence competency and high satisfaction were established. This study is significant because it supported the idea that novel engineering might be used as a pre-service teacher education strategy for artificial intelligence convergence education.

• Smart Media Journal
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• v.11 no.5
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• pp.82-90
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• 2022

Along with the growing popularity of 5G technology, providing flexible and personalized network services suitable for requirements of customers has also become a lucrative venture and business key for network service providers. Therefore, dynamic network provisioning is needed to help network service providers. Moreover, increasing user demand for network services meets specific requirements of users, including location, usage duration, and QoS. In this paper, a routing algorithm, which makes routing decisions using Reinforcement Learning (RL) based on the information about link stability, is proposed and called Link Stability aware Reinforcement Learning (LSRL) routing. To evaluate this algorithm, several mininet-based experiments with various network settings were conducted. As a result, it was observed that the proposed method accepts more requests through the evaluation than the past link annotated shorted path algorithm and it was demonstrated that the proposed approach is an appealing solution for dynamic network provisioning routing.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.22 no.5
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• pp.147-157
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• 2022

The purpose of this study is to establish policy recommendations for the promotion of AI service impact assessment based on the definition of impact assessment and analysis of domestic and foreign AI service impact assessment cases. The direction of implementation was analyzed based on the case of impact evaluation promoted in various fields at home and abroad and the case of impact evaluation at home and abroad of artificial intelligence services. As a step-by-step implementation plan, in the first stage, quantitative indicators such as AI level survey-based economic effects are developed, and in the second stage, information culture such as safety and reliability and artificial intelligence ethics described in the Framework Act on Intelligence Information, social, economic, information protection, and people's daily lives are prepared. In the third stage, discussion on detailed metrics and methods will be expanded and impact assessment results will be evaluated. This study requires analysis through various participants such as policy designers, artificial intelligence service developers, and civic groups in the future.