• Journal of information and communication convergence engineering
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• 제7권2호
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• pp.135-140
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• 2009

The wide deployment of wireless access technologies and the integration of various access network interfaces into a single terminal, allows mobile end-users to be always connected to the IP network, and to use those interface simultaneously. In this paper the CTE provides various access network interfaces capabilities, allowing reception of data over multiple service providers with different characteristics. Considerations for multiple network and service provider environments are regarded as essential for the successful deployment of convergence services in Next Generation Network (NGN). Event Driven Service (EDS) is regarded as a typical convergence service converging different functions of multiple service providers. This paper first describes the deployment model of NGN convergence services for multiple service provider environments. It also covers the service scenario of EDS, a convergence service for multiple service provider environments in NGN. Multiple provider environments stimulates the unified identifier management, namely ubiquitous identification (U-ID), to enable users to be provided convergence services without awareness of multiple provides. Then the designed structure and procedures of U-ID based EDS are given. Finally, the implementation results tested on Korea Advanced Research Network (KOREN) are described.

• 한국컴퓨터정보학회논문지
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• 제21권4호
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• pp.31-38
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• 2016

The interface between servers and clients and system management in the cloud computing environment is different from the existing computing environment. The technology for information protection. Management and user authentication has become an important issue. For providing a more convenient service to users, SSO technology is applied to this cloud computing service. In the SSO service environment, system access using a single key facilitates access to several servers at the same time. This SSO authentication service technology is vulnerable to security of several systems, once the key is exposed. In this paper, we propose a technology to solve problems, which might be caused by single key authentication in SSO-based cloud computing access. This is a distributed agent authentication technology using a multiple SSO agent to reinforce user authentication using a single key in the SSO service environment. For user authentication reinforcement, phased access is applied and trackable log information is used when there is a security problem in system to provide a safe cloud computing service.

• 유통과학연구
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• 제13권8호
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• pp.91-96
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• 2015

Purpose - This study reviews the delivery of child welfare service quality and examines how the dimensions of the variables of customer satisfaction impact the results from a service distribution perspective. This study differs from existing research since it proposes that a recognized level of child welfare service quality is necessary to achieve customer satisfaction from the perspective of service distribution. Research design, data, and methodology - This study explores child welfare service quality factors that affect customer satisfaction. The study examines and analyzes demographic variables, service quality dimensions, and the causal relationships between child welfare service quality and customer satisfaction. Data from 300 child welfare cases were collected from organizations in Korea in the areas of Busan and Gyeongsangnamdo. The methods of analysis are as follow. First, using descriptive analysis frequency, the percentages were evaluated to assess the demographic variables. Second, Cronbach's α was used to test reliability and to evaluate the internal consistency of the measuring of items. Third, multiple regression analysis was conducted to find out how much the independent variable can affect customer satisfaction. Results - Five factors of child welfare service quality were identified in three categories: process quality (assurance, empathy), results quality (reliability, caring), and physical environment quality (tangibles). There were significant differences among the effects of the child welfare service quality factors on customer satisfaction. A multiple regression analysis was done with process quality (assurance, empathy), results quality (reliability, caring) and physical environment quality (tangibles) to test the hypothesis: assurance (t=2.434, p<0.05), empathy (t=3.677, p<0.001), reliability (t=3.271, p<0.05), caring (t=4.380, p<0.000), and tangibles (t=3.654, p<0.01) had a positive influence on child welfare service quality from a service distribution perspective. Therefore, hypotheses 1, 2, 3, 4, and 5 were supported. In addition, multiple regression analysis on the effects of the variables showed that caring (β=0.273), empathy (β=0.246), tangibles (β=0.265), reliability (β=0.152), and assurance (β=0.131) all had a positive and strong influence on child welfare service quality from a service distribution perspective. Therefore, all child welfare service quality categories (process, results and physical environment quality) were positively statistically significant. Conclusion - In this study, the main findings can be summarized as follows. First, the quality of service of child welfare consists of three dimensions of quality: process quality, results quality, and physical environment quality. The results of the multiple regression analysis also showed that caring and reliability were confirmed as more meaningful variables by the increasing loading factors. Second, the family members involved in child welfare proposed caring as the most important variable among the dimensions of service quality. Third, the results of the hypothesis testing using regression showed that all child welfare service quality factors had a positive impact on customer satisfaction. The results of the study could provide useful information to help increase the effectiveness of delivery strategies for child welfare service quality from a service distribution perspective.

• 한국병원경영학회지
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• 제9권4호
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• pp.45-69
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• 2004

The purpose of this study is to identify the nature of the inpatient service quality of national university hospital, and based on that, to examine the relationship of hospital inpatient's perceived quality, overall satisfaction, customer loyalty(intention of revisiting, intention of oral transmitting). To carry out these objectives, first we analyzed the dimensions of inpatient care service quality using SERVQUAL scale. The SERVQUAL scale is based on the gap theory, that is, the difference of patients' expectations and the actually received medical care service in hospital. On the basis of this theory, we measured the inpatient's perceived service quality, overall patient satisfaction and customer loyalty. Data were collected by self-administered questionnaires at a 809 bed national university hospital. These questionnaires measuring the service quality were distributed to 400 inpatients. The data samples are 347 cases in final. The response rate was 86.8%. Firstly, to categorize inpatient service quality in hospital, the factor analysis was performed on 48 items. The reliability and validity of these items was evaluated. Finally to explore the relationship of service quality, overall satisfaction, and customer loyalty, the multiple regression and logistic regression analysis are used. This study shows firstly, the dimension of inpatient service quality was categorized into 7 dimensions, that is, kindness, medical service, nurse caring, environment, facilities, appropriateness and access. Secondly, the reliability and validity of inpatient service quality items was satisfied. Thirdly, as a result of multiple regression analysis, the effect of inpatient's perceived service quality, especially, nurse caring(P<0.01), environment (P<0.01), facilities, appropriateness and access variables(P<0.05), on overall satisfaction was statistically significant. Lastly, in case of the effect on customer loyalty as a intension of oral transmitting, medical service(P<0.05), environment(P<0.01) and overall satisfaction(P<0.01) are statistically significant. Also, in case of intension of revisiting, medical service, environment, access, and overall satisfaction variables are significant factors. In conclusion, to maintain the satisfaction and customer loyalty on national university hospitals, the efforts to improve the inpatient service quality, especially, environment, medical service, and access factors might be needed.

• ETRI Journal
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• 제30권4호
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• pp.565-575
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• 2008

As networks increase and cross-convergence occurs between various types of devices and communications, there is an increasing demand for interoperable service in the business environment and from end users. In this paper, we investigate interoperability issues in the digital rights management (DRM) and present a practical framework to support interoperability in environments with multiple devices. The proposed architecture enables end users to consume digital content on all their devices without awareness of the underlying DRM schemes or technologies. It also enables DRM service providers to achieve interoperability without costly modification of their DRM schemes.

• 한국멀티미디어학회논문지
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• 제18권9호
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• pp.1091-1097
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• 2015

Internet-of-Things (IoT) becomes one of the most promising future paradigms, which foresees enormous amounts of interoperable things and heterogeneous services. The goal of IoT is to enable all things connected and brings all kinds information and services to people. However, such a great deal of information may lead to cognitive overload or restrain in productivity of people. Thus, it is a necessity to build intelligent mechanisms to assist people in accessing the information or services they needed in a proactive manner. Most of previous related mechanisms are built on well-defined web services and lack of consideration of constrained resources. This paper suggests a services composition method by adapting a hierarchical model, which is a graph-based model composed of four layers: Context Layer, Event Layer, Service Layer and Device Layer. With a such multi-layer graph, service composition can be achieved by the iteration of layer by layer. Then, to evaluate the effectiveness of this proposed hierarchical model, a real-life emergency response dataset is applied and the experimental results are composed with the general probabilistic method and indicate that the proposed method is help for compositing multiple services while considering given context and constrained resources.

• 대한안전경영과학회지
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• 제2권2호
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• pp.29-40
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• 2000

In this paper, under JIT kanban system designed by Moeeni, each performance measures (service level, inventory level) identify the robust optimal level at a uncertain environment, and when there are multiple performance characteristics, it propose the optimal design-method and the optimal level decision-method, which consider multiple performance characteristics.

• 대한전기학회논문지:전력기술부문A
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• 제54권10호
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• pp.500-506
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• 2005

With the advent of electric power systems moving to a deregulated retail electricity market environment, calculating distribution service tariffs has become a challenging theme for distribution industries and tariff regulators. As distribution business remains as a monopoly, it is necessary to be regulated. And as multiple distribution companies compete with each other, it would be efficient to adopt competition to the determination of distribution service tariffs. This paper proposes a method to calculate distribution service tariffs using yardstick regulation, which can lead to competition among multiple distribution companies. The proposed method takes into account not only recovering revenue requirements but also the advantages of the yardstick regulation based on long-term marginal costs of distribution network expansion algorithms. A computer simulation is carried out to illustrate effectiveness of the proposed method and it is estimated that the algorithm can be applied to compute the distribution service tariffs under retail electricity markets.

• 대한임베디드공학회논문지
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• 제7권1호
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• pp.9-15
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• 2012

Recently, as the development of 3D contents service, production of 4D media that user can feel physical effects by the scene of movie has been increased. This 4D media uses the SMMD (Single Media Multiple Devices) method to give users enhanced effects with multiple devices playing rather than the SMSD (Single Media Single Device) method with single device playing in a smart TV environment. To give more sensible effects to users, from the beginning of making one media, we produced 4D media that consists of 3D contents and the SEM (Sensory Effect Metadata) to define effects of the scene. 4D media is transmitted to a HS (Home Server) to represent 3D contents in 3DTV and multiple devices with synchronized way. In this paper, we suggested the concept and overall 4D media broadcasting service system architecture, aggregator time acquisition, media time scheduling, real-sense device scheduling, evaluation results, user interfaces and implemented devices.

• 한국위성정보통신학회논문지
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• 제8권4호
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• pp.70-74
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• 2013

최근 모바일 디바이스 보급의 확산으로 다양한 기종의 디바이스를 다수 보유중인 사용자의 수가 지속적으로 증가하고 있는 추세이다. 이에 따라 하나의 미디어 콘텐츠를 사용자가 보유한 다양한 기기에서 서로 공유해야 할 필요성이 증가하고 있으며, 이는 연결성, 이동성, 통합성 기반의 N-screen 서비스의 확대를 가지고 왔다. N-screen 서비스는 하나의 미디어 콘텐츠를 공유하여 사용자가 보유한 다양한 디바이스에서 서로 이어보기가 가능하게끔 서비스를 제공한다. 그러나 N-screen 서비스들은 서비스 제공 사업자의 전용 플랫폼에서 시행되는 문제점을 가지고 있다. 따라서 본 논문은 개방형 서비스 플랫폼에서의 이어보기 기능의 설계를 위하여 시험적으로 이어보기 기능을 제공하는 RESTful 기반의 이어보기 기능 제공이 가능한 프로토타입 프로그램을 개발하였으며 동작검증은 Android - PC간 시행하였다.