• Industrial Engineering and Management Systems
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• v.4 no.2
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• pp.129-135
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• 2005

Continuous quality improvement through process refinement is a must for survival of all industries in the contemporary market place. This is true for both manufacturing and service sectors. While manufacturing has spearheaded quality efforts, the service sector has lagged behind primarily because of inherent difficulties. Customer satisfaction is perhaps the most important performance measure for service quality. There are a number of quality dimensions in service quality, such as reliability, responsiveness, assurance, empathy, and tangibles. An issue of concern is ‘how can one have a unified measure of service quality across all the dimensions?' The intent of this paper is to determine if the Analytical Hierarchy Process (AHP) method could be used to derive a single quality index. AHP is a quantitative technique that structures a multi-attribute, multi-person and multi-period problem hierarchically so that solutions are facilitated. This paper presents the development of an AHP model and the derivation of a Quality Index through it. The model is used in a hypothetical case and a quality index was developed. The advantages of using such a technique are discussed.

• Journal of the Korean Operations Research and Management Science Society
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• v.27 no.4
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• pp.111-126
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• 2002

This paper presents an interactive decision procedure to aggregate each group member's preferences when each group member articulates his or her preference information incompletely. An index, an indicative for the preference strength between alternatives, is derived to aid each decision maker to articulate preference information about alternatives. We develop a mathematical programming model that can establish dominance relations when the preference information about values of alternatives, attribute weights, and group member's importance weights are provided incompletely. Also, the preference relation between alternatives is to be considered in the model. Based on the preference strength measure and mathematical model, we develop an interactive group decision support procedure.

• Journal of Computing Science and Engineering
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• v.1 no.2
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• pp.177-194
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• 2007

Index selection is one of the most important decisions to take in the physical design of relational data warehouses. Indices reduce significantly the cost of processing complex OLAP queries, but require storage cost and induce maintenance overhead. Two main types of indices are available: mono-attribute indices (e.g., B-tree, bitmap, hash, etc.) and multi-attribute indices (join indices, bitmap join indices). To optimize star join queries characterized by joins between a large fact table and multiple dimension tables and selections on dimension tables, bitmap join indices are well adapted. They require less storage cost due to their binary representation. However, selecting these indices is a difficult task due to the exponential number of candidate attributes to be indexed. Most of approaches for index selection follow two main steps: (1) pruning the search space (i.e., reducing the number of candidate attributes) and (2) selecting indices using the pruned search space. In this paper, we first propose a data mining driven approach to prune the search space of bitmap join index selection problem. As opposed to an existing our technique that only uses frequency of attributes in queries as a pruning metric, our technique uses not only frequencies, but also other parameters such as the size of dimension tables involved in the indexing process, size of each dimension tuple, and page size on disk. We then define a greedy algorithm to select bitmap join indices that minimize processing cost and verify storage constraint. Finally, in order to evaluate the efficiency of our approach, we compare it with some existing techniques.

• International Journal of Quality Innovation
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• v.4 no.2
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• pp.101-122
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• 2003

With the development of the American Customer satisfaction index (ACSI), research on customer satisfaction measurement or evaluation methods have become significant in the last decade. Most of international customer satisfaction barometers or indices are evolved based on the cause and effect relationship model of ACSI. Of critical importance to validity of customer satisfaction indices is how to construct a measurement attribute or indicator model and provide an effective implementation method effectively. Quality Function Deployment (QFD) is a very useful tool for translating the customer voice into product design through quality engineering. In fact, this is a methodology for measuring and analyzing evaluation indicators by their relationship matrix. In this paper, we will make an effort to integrate the framework of QFD into the measurement problem of customer satisfaction, and also develop a new multi-phase QFD model for evaluation of Customer Satisfaction Index (CSI). From the houses of quality in this model, the evaluation indicators impacting on customer's global satisfaction are identified by means of their relationship matrix. Then the evaluation indicator hierarchy and its measurement method for the customer satisfaction index are presented graphically. Furthermore, survey data from the Chinese automobile maintenance sector and a relevant case study are utilized to show the implementation method of the QFD model used to measure and analyze of customer satisfaction.

• Journal of Korean Society for Geospatial Information Science
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• v.19 no.3
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• pp.13-21
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• 2011

In mobile environment supporting mobility technologies, user requirements have been increased with respect to utilization of location information. In particular, moving object DBMS has consistently posed in order to efficiently maintain traffic information related to location of vehicle which tents to tremendously change over time. Despite the fact that these sorts of researches must be taken into consideration, empirical studies on moving object in terms of map database for lbs service, spatial attribute of which is continuously changed over time, have rarely performed. Therefore, aim of this paper is to suggest efficient spatial index scheme, which is capable of supporting query processing algorithm and location of moving object over time, by developing new empirical model. As a result, we can come to the conclusion that moving object model based on multi-fixed grid index makes it possible to cut down on the number of entity for retrieving. What's more, this model enables hierarchical data to be accessed through efficient spatial filtering on large-scale lbs data and constraints in accordance with level in order to display map.

• Journal of Information Technology Services
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• v.19 no.2
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• pp.93-107
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• 2020

Recently, artificial intelligence (AI) technologies has been widely used in various fields such as finance, and distribution. Accordingly, Korea has also announced its AI R&D strategy for the realization of i-Korea 4.0 in May 2018. However, Korea's AI technology is inferior to major competitors such as the US, Canada, and Japan Therefore, in order to cope with the 4th industrial revolution, it is necessary to allocate AI R&D budgets efficiently through selection and concentration so as to gain competitive advantage under a limited budget. In this study, the importance of each AI technology was evaluated in multi-dimensional way through the questionnaire of expert group using the evaluation index derived from the literature review From the results of this study, we draw the following implication. In order to successfully establish the AI technology development strategies, it is necessary to prioritize the cognitive computing technology that has great market growth potential, ripple effect of technology development, and the urgency of technology development according to the principle of selection and concentration. To this end, it is necessary to find creative ideas, manage assessments, converge multidisciplinary systems and strengthen core competencies. In addition, since AI technology has a large impact on socioeconomic development, it is necessary to comprehensively grasp and manage scientific and technological regulations in order to systematically promote AI technology development.

• Journal of the Korean Society for Precision Engineering
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• v.18 no.12
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• pp.116-123
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• 2001

An automated injection molding design methodology has been developed to optimize multiple quality attributes, which are usually in conflict with each other, in injection molded parts. For the optimization, commercial CAE simulation tools and optimization techniques are integrated into the methodology. To decal with the multiple objective problem the relative closeness computed in TOPSIS(Technique for Order Preference by Similarity to Ideal Solution) is used as a performance measurement index for optimization multiple part defects. To attain robustness against process variation, Taguchi's quadratic loss function is introduced in the TOPSIS. Also, the modified complex method is used as an optimization tool to optimize objective function. The verification of the developed design methodology was carried out on simulation software with an actual model. Applied to production this methodology will be useful to companies in reducing their product development time and enhancing their product quality.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.12 no.5
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• pp.1992-2008
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• 2018

Mobile opportunistic network is a kind of ad hoc networks, which implements the multi-hop routing communication with the help of contact opportunity brought about by the mobility of the nodes. It always uses opportunistic data transmission mode based on store-carry-forward to solve intermittent connect problem of link. Although many routing schemes have been proposed, most of them adopt the greedy transmission mode to pursue a higher delivery efficient, which result in unfairness extremely among nodes. While, this issue has not been paid enough attention up to now. In this paper, we analyzed the main factors that reflect fairness among nodes, modeled routing selection as a multiple attribute decision making problem, and proposed our Fairness-aware Routing Strategy, named FARS. To evaluate the performance of our FARS, extensive simulations and analysis have been done based on a real-life dataset and a synthetic dataset, respectively. The results show that, compared with other existing protocols, our FARS can greatly improve the fairness of the nodes when ensuring the overall delivery performance of the network.

• Journal of KIISE:Databases
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• v.32 no.3
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• pp.285-296
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• 2005

In mobile distributed systems the data on the air can be accessed by a lot of mobile clients. And, we need an indexing scheme in order to energy-efficiently access the data on the wireless broadcast stream. In conventional indexing schemes, they use the values of primary key attributes and construct tree-structured index. Therefore, the conventional indexing schemes do not support content-based retrieval queries such as partial-match queries. In this paper we propose an indexing scheme, called B2V-Tree, which supports partial match queries on wireless broadcast data stream. For this purpose, we construct a tree-structured index which is composed of bit-vectors, where the bit-vectors are generated from data records through multi-attribute hashing.

• The Journal of Asian Finance, Economics and Business
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• v.8 no.3
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• pp.307-318
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• 2021

The objective of this study is to analyze the performance of Islamic banks with the Maqashid Shariah approach. The analysis technique used is the Simple Additive Weighting Method (SAW) to solve multi-attribute decision problems. The sampling technique used was purposive sampling while the data came from the annual report of each bank. The results showed that the BTPN Shariah (BTPNS) and Bank Muamalat Indonesia (BMI) are ranked first and second respectively on the Maqashid Shariah Index (MSI) with values of 0.265429 and 0.237110 respectively. Panin Dubai Shariah Bank (PDSB) ranked third with an MSI value of 0.180733, followed by BCA Shariah which ranked fourth with an MSI value of 0.151299. BRI Shariah ranked fifth with an MSI value of 0.128606, followed by BNI Shariah which ranked sixth with an MSI value of 0.124661. Bank Mega Shariah ranked last with an MSI value of 0.087068. Furthermore, there is a relationship (correlation) between ROE, ROA, and OEOI and MSI since each data has a value of 0.000, 0.000, 0.050, and 0.001 respectively, which is smaller than the significance value of 0.05. On the other hand, NPF, TPF, and Asset Growth Rates do not correlate with the MSI since each data has a value of 0.051, 0.252, and 0.215 respectively which is greater than the significance value of 0.05.