• 제목/요약/키워드: Motivation of service use

검색결과 169건 처리시간 0.027초

클라우드 스토리지 서비스의 지속적 사용의도에 영향을 미치는 요인 연구 : 사용자 요인, 시스템 요인, 심리적 전환비용 (Research about Factor Affecting the Continuous Use of Cloud Storage Service : User Factor, System Factor, Psychological Switching Cost Factor)

  • 전창중;이정훈;전인숙
    • 한국전자거래학회지
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    • 제19권1호
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    • pp.15-42
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    • 2014
  • 클라우드 스토리지 서비스는 미래 모바일 및 인터넷 서비스의 핵심적인 인프라 서비스가 될 가능성이 높다. 클라우드 스토리지 서비스와 관련된 많은 기업들은 지속적인 투자를 하고 있으며, 가입자 확보를 위해 노력하고 있다. 이러한 서비스를 제공하는 기업들이 신규 가입자를 확보하고 기존 가입자를 유지하기 위해 사용자들의 서비스 사용의도가 무엇인지 확인할 필요가 있다. 따라서 본 연구에서는 클라우드 스토리지 서비스의 지속적 사용의도에 대한 실증적 연구 수행을 위해 외생 변수를 추가한 확장된 TAM 모형을 기반으로 사용자 수용의도와의 관계를 규명하고자 한다. 연구 결과, 개인의 혁신성, 자기효능감, 기능적 속성, 심리적 전환 비용과 같은 요인이 클라우드 스토리지 서비스의 지속적 사용의도에 영향을 주는 것으로 검증되었으며, 향후 클라우드 스토리지 서비스를 제공하는 기업들의 전략 수립을 위한 방향성을 제공해 줄 수 있을 것으로 기대한다.

Factors Influencing the Reuse of Mobile Payment Services in Retail

  • KIM, Soon-Hong;YOO, Byong-Kook
    • 유통과학연구
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    • 제18권3호
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    • pp.53-65
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    • 2020
  • Purpose: This study tests the suitability of a new technology acceptance model for a mobile payment system by checking how statistically significant the change is from the UTAUT (Unified Theory of Acceptance and Use of Technology) and UTAUT 2 models. Research, Data, and Methodology: We surveyed 250 students at Incheon University who are using the mobile payment system. The analysis was conducted on 243 valid questionnaires. The survey was conducted for one month in October 2018. The collected data were analyzed using SPSS and hierarchical regression analysis was applied. Results: Using hierarchical regression analysis, this study confirmed whether the newly added hedonic motivation, switching cost, and perceived risk variables in the UTAUT2 model are good explanatory variables. Mobile payment usage experience was found to have a moderating effect on mobile payment reuse intention. According to the analysis, the UTAUT2 model brought about more influential change than the variables of the UTAUT model. Conclusions: This study found that consumers' psychological factors added in the UTAUT2 model greatly influenced the reuse intention for mobile payment. As an implication of this study, mobile payment providers need to develop strategies that could meet hedonic motivation, switching cost and perceived risk for their customers.

옴니채널 환경에서 소비자의 자기결정 동기와 서비스품질이 옴니채널 서비스 구매의도에 미치는 영향 (Effects of Consumer Self-Determination Motivation and Service Quality on Purchase Intention of Omni-Channel Service in Omni-Channel Environment)

  • 박준용;김지수;김보영
    • 한국IT서비스학회지
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    • 제18권4호
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    • pp.23-38
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    • 2019
  • With the development of information and communication technology, logistics distribution systems and services have been improved, new types of services have been provided, and consumption patterns in consumer markets have also changed. In the domestic distribution market, the development of ICT technology, the spread of smart devices, and the growth of the e-commerce market have led to Omni-channel, a service that integrates offline channels and online channels. Omni-channel service aims to provide consumers with consistent and convenient service by integrating offline and online domain into one. Consumers can get integrated service on and offline. In this study, consumers' intention to use Omni-channel was examined by Self Determination Theory and SERVQUAL. The survey was conducted on Omni-channel user and the research model was composed of 2nd order factor model considering the characteristics of Omni-channel which provides integrated service based on the prior literature and PLS-SEM (partial least squares structural equation modeling).

공유경제 모형에서의 협력적 소비 영향요인 (Collaborative Consumption Motivation Factor Model under the Sharing Economy)

  • 노태협;최화열
    • 한국정보시스템학회지:정보시스템연구
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    • 제27권2호
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    • pp.197-219
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    • 2018
  • Purpose The purpose of this study is to examine what motivates users to adopt one of the emerging applications for collaborative consumption of sharing economy. Using the self-determination theory, motivation theory and TAM(Technology Acceptance Model) as the theoretical framework, this study illustrates important factors that influence adoption of collaborative consumption service. We develops the ICTs(Information and Communications Technologies) initiatives and motivation model to collaborative consumption. Design/methodology/approach This paper makes use of a quantitative methodology using survey questionnaire that allows for the measurement of the eight constructs(System Availability, Contents Quality, Design & Personalization, Security & Privacy, Emotional & Social Value, Economic Value, Attitude, Adoption & Consumption) contained in the hypothesized theoretical model on the basis of the prior literatures. Data collected from a sample of 227 respondents who have used the collaborative consumption services and provided the foundation for the examination of the proposed relationships in the model. Findings This study has the following implications for the users and providers of CC platforms and services. The ICTs initiatives (System Availability, Contents Quality, Design & Personalization, Security & Privacy) are the influential factors that motivate the emotional and social value to CC. On the other hand, The ICTs initiatives (System Availability, Contents Quality) are not very significant factors of economic value to CC. The empirical analysis result indicate that there are significant causal effect among emotional & social value, economic value, and adoption to CC. This study provides important theoretical implications for innovation adoption research through an empirical examination of the relationship between ICTs initiatives, motivation factors to collaborative consumption in the sharing economy.

게임 셧다운제도의 자발적 수용 및 확산방안에 관한 연구 : 우수성 이론과 심리적 반발이론을 중심으로 (A Study on Voluntary Acceptance and Diffusion of Game Shut-Down Policy Based on Excellence Theory and Psychological Reactance Theory)

  • 박찬욱;이신복
    • 한국IT서비스학회지
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    • 제11권2호
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    • pp.93-106
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    • 2012
  • Recently, a Game Shut-down policy, partially limiting the time for the use of online game service, has been implemented in order to protect the youth from the excessive use of games by limiting their access to games in the late hours, based on the serious side effects of online games on the youth. However, the effectiveness of a Game Shut-down policy becomes a social issue. Thus, this study aims to investigate the alternative policies through the levels of the communications suggested by the theory of excellence, for the successful implementation of the policy. As a result of the study, the government and students, the recipient of those policies, need to strengthen their two-way communication in respect of the Game Shut-down policy, breaking from the existing views on the perception. The problem is that the current government's way of the communication for the Game Shut-down policy is one-way and it is aiming at achieving the objectives only. Thus, the communication in this manner will cause the side effect. 'the opportunistic violation of the system in the future', even if the students seemingly accept the system. Two-way communication will enhance the motivation for the voluntary acceptance of the system and lower the motivation for the opportunistic violation of the system. Thus, the government needs to strengthen two-way communication in the future.

주말농장 이용 실태 분석 - 서울시내를 중심으로 - (An Analysis of Weekend Farm Usage in Seoul)

  • 이은희;김용아
    • 한국조경학회지
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    • 제26권1호
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    • pp.83-95
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    • 1998
  • Interest in weekend farming has been increasing recently among city-dwellers although it is still only in the beginning stages. Weekend farming has been increasing recently among city-dwellers although it is still only in the beginning stages. Weekend farms provide people with new activities and also help to preserve green areas within the city. It is necessary to understand what weekend farm users think and what problems they encounter in order to increase the use of these farms. For this reason, we studied 16 weekend farms in Seoul managed by the Rural Guidance Office and the Agricultural Cooperative. We distributed 24 questionnaires by hand and these were later returned by mail. The questionnaire asked weekend farmers about their motivation for using the farms, about their motivation for using the farms, frequency of use, level of satisfaction, current state of housing and the sort of plants they cultivated, among other things. We found that most of them live in apartments and have little access to green areas,. Weekend farm users were generally satisfied. However, they had a lack of gardening knowledge and reported that facilities such as toilets and water service were unsatisfactory. Political support is needed from the government in order to improve weekend farms. There needs to be a wider range of farm sizes and an increase in the uses of the farms. If these improvements occur, investment in and the development of weekend farming will increase and weekend farms will take root in Korea.

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자유 위협과 개인화에 대한 사용자의 지각이 상품 추천 서비스 수용에 미치는 영향 (Effects of the User's Perceived Threat to Freedom and Personalization on Intention to Use Recommendation Services)

  • 이규동;김종욱;이원준
    • Asia pacific journal of information systems
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    • 제17권1호
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    • pp.123-145
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    • 2007
  • There are flourishing studies in the acceptance or usage of information systems literature. Most of them have taken the pro - acceptance view. Undesirably, information technologies often provoke users' reactance or resistance. This paper explores one of the negative reactions -psychological reactance. The present paper studies the effects of the users' perception of threatened freedom and personalization degree on intention to use recommendation services. High personalization can be a major motivation for users to accept recommendation systems. However recommendation services are a two-edged sword, which not only provides users the efficiency of decision making but also poses threats to free choice. When people consider that their freedom is reduced or threatened by others, they experience the motivational state to restore the freedom. This motivational state must be considered in understanding usage of information systems, especially personalized services which are designed for persuasion or compliance. This paper empirically investigates the effect of personalization and the psychological reactance on the intention to use information systems in the personalized recommendation context. Users' perception of personalization increases the usefulness of recommendation service while their perception of threat to freedom reduces the intention to use personalized recommendation service. Findings and implications are discussed.

Hedonic or Utilitarian : Why People Keep Using Social Network Services

  • Lee, Seyoon;Park, Jun-Gi;Lee, Hyejung;Oh, Jungsuk;Lee, Jungwoo
    • 한국IT서비스학회지
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    • 제14권2호
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    • pp.355-373
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    • 2015
  • Social networking services (SNSs) serve to strengthen people's social relationships by providing ways for people to utilize such relationships especially like workplace. With the development of the internet worldwide, the number of SNS users is rapidly growing and a wider range of service types have become available. In this study, we designed a research model with a focus on what makes people use SNSs at workplace and how it is associated with changes in relationship quality and their intention to continue using the services and analyzed data collected for the research model. Theoretically, intrinsic and extrinsic motivation was invoked and measured, in terms of hedonic and utilitarian values, and satisfaction and trust were adopted as variables of relationship quality. Data were collected from Facebook users using workplace, and a partial least squares (PLS) analysis was made on 188 data points. The analysis results showed that two forms of motivation-hedonic and utilitarian-are separated from each other in their influence and that utilitarian value is more important than hedonic value, especially when it comes to users' satisfaction. In addition, the analysis found a weak relationship between satisfaction and trust in SNS environments; this was a little different from the results of previous studies.

Mobile Payment Use in Light of Privacy Protection and Provider's Market Control

  • Mohammad Bakhsh;Hyein Jeong;Lingyu Zhao;One-Ki Daniel Lee
    • Asia pacific journal of information systems
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    • 제31권3호
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    • pp.257-276
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    • 2021
  • This study investigates the factors that facilitate or hinder people to use mobile payment, especially drawing upon the theoretical perspectives on individual's privacy protection motivation and perceived market condition. Survey data (n = 200) were collected through a web-based platform and used to test a theoretical model. The results show that one's privacy protection power is formed by various individual and technological factors (i.e., perceived data exposure, self-efficacy, and response efficacy), and in turn it determines his/her intention to use mobile payment. Moreover, the relationship between privacy protection power and mobile payment use is conditional on the perceived market control by the service provider - with a perception of the high level of provider's market control, one uses mobile payment regardless of his/her privacy protection power, while under the low level of provider's market control, the decision depends on the degree of privacy protection power. The findings would help our understanding of why some people are more susceptible to mobile payment and others are not.

공공도서관 야간대출서비스의 분석과 개선방안 (Analysis and Improvement Schemes for Evening Circulation Service of Public Libraries in Korea)

  • 윤희윤;심상훈
    • 정보관리연구
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    • 제41권1호
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    • pp.1-22
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    • 2010
  • 최근 몇 년간 정부는 국민의 지식정보 접근성 및 서비스 범위를 확대하기 위한 정책을 추진하고 있다. 이를 대표하는 가장 최근 사례 중의 하나가 공공도서관의 야간대출서비스이다. 이에 본 연구는 2009년 현재 야간대출서비스를 실시하는 전국의 모든 공공도서관과 이용자를 대상으로 실시배경, 홍보방법, 개관시간과 서비스 내용, 자료이용 실태, 이용자 만족도, 그리고 운영상의 어려움을 조사 분석하고 개선방안을 제시하였다.