• 대한예방한의학회지
• /
• 제3권2호
• /
• pp.1-23
• /
• 1999

The purpose of this paper is to survey the current status of service utilization in oriental medicine, to identify the determinants of consumers' decision in the service utilization, and then suggest policy implications for promoting the consumers' utilization. A multiple regression model was adopted to analyze the factors that influence consumer's decision in purchasing the oriental medical services. Data used in this research relied on National Survey Data conducted by Korea Institute of Health and Social Affairs, and sampling survey. The results could be summarized as follows.: 1. the number of visits to oriental medical institutions has shown an overall increase during the last decade since the inception of health insurance for oriental medical services. It still, however, revealed a relatively iow figure to western medical services. 2. the main factors, after controlling demographic variables, that determine consumers' selection between oriental medical services and western medical services are considered to be price, belief in effectiveness of services, waiting time for service. Implications for policy recommendation include 1. to reduce a barrier to service utilization by discounting dramatically the price of herb medicine, which is believed to be crucial in expanding market share, 2. to encourage consumer's belief in clinical effectiveness through a specialization in competitive services compared with wertern medicine, 3. to keep the affirmative image among consumers alive through an active participation of oriental medical doctors in community activities, 4 to change the health care system in favor of oriental medicine in the long run.

• 한국치위생학회지
• /
• 제11권4호
• /
• pp.571-580
• /
• 2011

Objectives : This study focused on examine the relevance between behavioral changes of customers and re-use intention on medical institution after experiencing infection control through external stimuli. Methods : This research was based on self-standing survey conducted from August to November 2010, 214 people who randomly selected from five dental clinics located in Busan were analyzed as the final group. Collected data were performed using SPSS 12.0 for Window. Results : 1. 82.8% of those surveyed who experienced external stimulation have changed their behavior on hospital environments and facilities, and 80.5% of them answered the stimuli influenced their re-use intention on medical institution. 2. There were no significant differences between participants by general characteristics on 'The reason why medical team wear sanitary appliances'. In age group 30~39, 85.4% of participants chose the answer so the difference were statistically significant(p<.001). Result by household income showed significant difference in group over $1,000 to $2,000 as 82.7% response(p<.05). 3. 94.4% of participants chose 'Required' for both surgical suits and gloves in research of 'The necessity level of personal sanitary appliances' which medical teams wear for treatment and 79.4% agreed that medical teams need to change their medical gloves whenever treating each patients. 4. The survey revealed that the most important appliance in patient's awareness were surgical gloves and protective goggles has chosen as the least important one. Conclusions : Patients as medical consumer were highly noticed of importance of the infection control in dental clinic and necessity of personal sanitary appliances. The patients who has accessed dental infection control information by external stimuli in advance showed objectival changes of their visit and behavioral changes with bringing medical environments together. This aspects influenced those patient's re-use intention in conclusion.

• 보건행정학회지
• /
• 제10권3호
• /
• pp.155-168
• /
• 2000

The SERVQUAL scale is based on the gap theory, which indicates the difference between consumers' expectations and their actual performance. In SERVQUAL scale, the expectations are defined as a "feasible ideal point"(ex, An Excellent hospital has up-to-date equipment). But empirical research identified important problems concerning the conceptual definitions of expectations. They suggests the usage of "desired expectations". Desired expectations are defined as the level at which the consumer predict the service that the organization they visited will perform(ex, $\bigcirc\bigcirc$ hospital has up-to-date equipment). The purpose of this study was to compare the feasible ideal point expectations with desired expectations in assessment of consumer expectations using SERVQUAL scale. We developed two types of questionnaires : (1) to measure feasible ideal point expectations, (2) to measure desired expections. Questionnaire were distributed to ambulatory patients who used the medical service. Total 329 patients participated the hosiptal satisfaction questionnaire(167 for feasible ideal point expectations, 162 for desired expectations). The major finding is as follows: (1) the SERVQUAL scale which was computed by the feasible ideal point showed the higher explanatory power in consumer satisfaction ($R^2$=0.26) than the other identified alternatives(desired expectation, $R^2$=0.11) The results of a study suggests that the feasible ideal point were more conceptually suitable to assess of consumer satisfaction using SERVQUAL scale.SERVQUAL scale.

• 한국치위생학회지
• /
• 제10권4호
• /
• pp.617-625
• /
• 2010

Objectives : The research which sees collected information about dentistry infection management recognition of the patients and the infection management which the medical treatment consumer does in necessity is what, grasped and satisfaction and became the fundamental data which makes the hospital will be able to trust about dentistry image rise and dentistry environment of the medical treatment consumer who assists a dentistry character executed. Methods : From 2009 April 1st until May 28th 233 people common people who have the experience which visits a Gyeongsangnam-do area dentistry the object with the entry question law which sleeps did and the data analysis SPSS, 12.0 For Window under using produced each question item by frequency and a ratio, the analytical degree of infection management One - Way ANOVA stamps and executed t-test. Results : Information experience experienced about dentistry infection of the investigation object person to be, appeared with 74.7% and the after that dentistry assistance at the time of conduct change which experiences the answer back regarding of Former times attentively observes organization disinfecting' was most with 46.6%. The protective equipments wearing goal of the dentistry medical attendance appeared the dentistry medical attendance and patient protection 77.7%, dentistry medical attendance protection 12.9%, by patient protection 9.4% order. Before medical treatment starting of the dentistry medical attendance the hand Does not confirm' appeared 72.1%, with. The hand washing, is whole and the degree which appears is high with 4.11 points the stamp. Is high there was a possibility of knowing the thing about the recording infection where the educational background will be high and considers statistically the difference which was visible Conclusions : The education which is active and continuous is necessary about infection management and sets the guides which are standardized to the patients and about infection management and about infection prevention and exposes from dentistry practices well to emboss the thing is thought that there is a necessity to plant a trust feeling about the dentistry where the patients assist.

• 정보관리학회지
• /
• 제18권3호
• /
• pp.63-86
• /
• 2001

지금 전 세계에서는 인간수명의 연장과 건강에 대한 관심이 고조되고 있다. 더욱이 인터넷의 발달로 의료정보 접근과 의료 상담에 관련된 사이트들이 증가하는 가운데 의학정보에 대한 오남용 가능성도 배제 할 수 없다. 이제 공공도서관에서도 이용자에게 건강·의학정보를 수집 정리하여 능동적인 지역정보봉사를 제공해야만 하는 시점에 와 있다. 본 연구에서는 공공도서관에서 지역정보봉사의 개선을 위한 한 방안으로 의자정보사이트의 구축과 관리를 지원하는 통합 지식관리시스템 모형을 제안하고자 한다. 따라서 이론적 배경으로 공공도서관의 의학 정보서비스에 관련된 이슈와 지식경영과 지식관리시스템에 관련된 이슈를 다룬다. 그 다음 국내외 12개 의학정보사이트를 분석한 후 공공도서관 의학정보사이트 구축에 대한 계획 및 구성을 제안한다. 끝으로 의학정보사이트를 지원하는 5개의 하부 시스템으로 구성된 통합 지식관리시스템의 모형을 다음과 같이 제안한다: 1)지식창출 시스템, 2)기술지원 시스템, 3)교육지원 시스템 4)커뮤니티 시스템, 5)지식공유 네트워크 시스템. 이 시스템은 지식경영에 기초를 둔 통합 지식관리시스템으로서 공공도서관이 보다 경쟁력을 갖고 지역정보봉사를 효율적으로 수행하도록 지원할 것이다.

• 한국산학기술학회논문지
• /
• 제12권11호
• /
• pp.4968-4979
• /
• 2011

본 연구는 의료소비자들이 의료기관을 선택할 때 이용하는 의료정보원에 성별, 연령, 직업, 소득수준, 의료보장의 형태, 주거지역 등 사회경제적 요인이 어떤 영향을 미치는지 알아보기 위한 면접조사이다. 2008년 지역사회 건강조사의 일환으로 충북 지역 거주자들을 대상으로 표준화된 설문지를 이용한 면접을 통하여 의료정보원과 관련된 자료를 수집하였고, SPSS version 12.0을 이용하여 분석하였다. 의료기관 선택 시 가장 많이 이용한 정보원은 입원, 외래 모두 개인적 정보원(41.9%, 33.5%)이었으며 가정 적게 이용한 정보원은 경험적 정보원(3.0%, 4.3%)이었다. 개인적 정보원에는 입원, 외래 모두 성별의 차이가 존재하였으며, 외래이용에서 교육수준과 거주지역의 차이가 존재하였다(p<0.001). 공공적 정보원은 입원 시는 연령, 교육수준, 월 가구 소득 간의 차이를 보였고 외래이용 시는 거주지역만 차이를 보였다(p<0.001). 경험적 정보원은 거주지역의 차이만 보였으며, 전문가 정보원은 입원 시는 남자가 외래이용 시는 여자가 더 많이 이용하는 결과를 보였다. 결론적으로 의료기관 선택 시 사용한 정보원은 의료이용자의 사회 경제적 요인과 관련성을 가지고 있으며 이는 의료기관 이용형태(입원, 외래)에 따라 서로 다른 양상을 보였다.

• 가정과삶의질연구
• /
• 제25권1호
• /
• pp.1-13
• /
• 2007

The determinansts of expenditure spent on medical care and the ratio of medical care spending to consumption expenditure were investigated using the 2002 House Income and Expenditure Survey by the Korea National Statistical Office, which consisted of a sample of 918 elderly households. There were significant differences in expenditure on medical care and the ratio of medical care spending to consumption expenditure between elderly and nonelderly households. Age, education, overspending were significant factors that determine the expenditure on medical care and the ratio of medical care spending to consumption expenditure. Overspending is the most important factor related to expenditure on medical care and the ratio of medical care spending to consumption expenditure.

• 디지털융복합연구
• /
• 제18권3호
• /
• pp.287-298
• /
• 2020

본 연구는 의료문제가 발생하여 한국소비자원에 접수된 안전사고의 현황을 파악하여, 안전사고를 예방하기 위한 대책을 마련하는데 근거 자료로 제공하고자 시도되었다. 본 연구는 2013년부터 2017년까지 한국소비자원에 접수된 4,934건의 안전사고를 2차 분석한 서술적 조사 연구이다. 본 연구에서 안전사고는 남성보다는 여성에서 더 많이 발생하였으며, 50-59세에 가장 많이 발생하였다. 또한 안전사고의 원인은 시술부작용(42.4%)이, 안전사고 발생 장소는 개인병원(28.6%)이, 안전사고가 발생한 부위는 피부계(41.3%)가, 안전사고로 발생한 증상은 피부계의 기타 장기 손상 및 통증(3.1%)이 가장 많이 발생하였으며, 안전사고가 발생한 장소에 따라 안전사고 특성에 차이를 보였다. 본 연구결과는 추후 의료문제가 발생하는 안전사고를 예방하는 감시체계를 구축하는데 근거자료로 활용할 것을 제언한다.

• 가정과삶의질연구
• /
• 제21권1호
• /
• pp.73-89
• /
• 2003

The goal of this study was to estimate the knowledge on the patient about treating and attitude about their right to know and how they practice. That is the study seek to find how much they claim about their right to know and how they evaluate it. Additionally describe how much the patient carry on their right to know and find out that of each level's associations. This main Purpose of the study was to increase patient's right to know during in medical services. Socio-demographic variables, personal service variables and other used variables which levels of consumers knowledge, demand, evaluation and about right to know on practice level were analyzed statistically. For this purpose, the subjects of this study were consumers who had experienced medical services. The survey was conducted on 551 Korean aged in off-line by self-administered questionnaires. Final analyzed sample sizes are 551. The regression, ANOVA, t-test and other descriptive analyses were used. The obtained results were as When the consumers were estimated the level of Knowledge, the degree of respondent's level was middle state. The level of demand showed low tendency but their practice level was relatively high. On the other hand, consumer's demand for the patient's right to know was very high. The level of knowledge, demand, evaluation have affected positively to the level of consumers practices. Based on empirical research, the statistics of consumers' knowledge level was significant to other variables and effecting highly. It was recommended consumer education should be provided effectively to increase protecting their right.

• 보건행정학회지
• /
• 제12권4호
• /
• pp.34-55
• /
• 2002

In this study, the impact of organizational culture on the quality of social work services in hospitals were empirically analysed. A mailed questionnaire survey was conducted between February 19 and April 10, 2001. A sample of total 70 hospitals, including general hospitals with one social worker at least and single-department hospital with two social workers or more, were identified nationwide through the registry of Korean Association of Medical Social Workers and Korean Association of Hospitals. According to coping strategy and reacting pattern with the environmental changes, four types of organizational culture in each hospital, classified as group culture, developmental culture, hierarchial culture, and rational culture, were adopted for the independent variables. Three dimensional aspects of quality of social work service - structure, process, and outcome were selected as dependent variables in this study. Also the quality of social work service was distributed into provider-perceiving quality and consumer-perceiving quality The major findings were as following in summary; First, most social workers reported that the characteristic of culture in their hospitals are group culture the first, hierarchial culture the second, developmental culture the third, and rational culture finally in order of comparing the level of quality perceived between social worker's recognition. Second, service provider and consumer, The provider-perceiving quality showed less score than that of consumer, especially the lowest was the score of quality of outcome perceived by provider. Third, according to the types of organizational culture, there were significantly different levels of quality in total social work services, structure dimension and process dimension. The quality of outcome dimension did not show significant differences among the type of organizational culture. Finally, the most influential variables to the quality of social work service ice proved departmental form of social work unit, leader of social work unit, and developmental culture of hospital To assure quality services, accordingly, social work unit in hospital is required to be organized as a single unit, that means to be an independent department of which qualified social worker is supposed to control the unit. It is strongly recommended to develop leadership for the leaders of social work unit.