• Journal of Preventive Medicine and Public Health
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• 제20권1호
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• pp.165-203
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• 1987

This project was a service-cum-research effort with a quasi-experimental study design to examine the health benefits of an integrated Family Planning (FP)/Maternal & Child health (MCH) Service approach that provides crucial factors missing in the present on-going programs. The specific objectives were: 1) To test the effectiveness of trained nurse/midwives (MW) assigned as change agents in the Health Sub-Center (HSC) to bring about the changes in the eight FP/MCH indicators, namely; (i)FP/MCH contacts between field workers and their clients (ii) the use of effective FP methods, (iii) the inter-birth interval and/or open interval, (iv) prenatal care by medically qualified personnel, (v) medically supervised deliveries, (vi) the rate of induced abortion, (vii) maternal and infant morbidity, and (viii) preinatal & infant mortality. 2) To measure the integrative linkage (contacts) between MW & HSC workers and between HSC and clients. 3) To examine the organizational or administrative factors influencing integrative linkage between health workers. Study design; The above objectives called for quasi-experimental design setting up a study and control area with and without a midwife. An active intervention program (FP/MCH minimum 'package' program) was conducted for a 2 year period from June 1982-July 1984 in Seosan County and 'before and after' surveys were conducted to measure the change. Service input; This study was undertaken by the Soonchunhyang University in collaboration with WHO. After a baseline survery in 1981, trained nurses/midwives were introduced into two health sub-centers in a rural setting (Seosan county) for a 2 year period from 1982 to 1984. A major service input was the establishment of midwifery services in the existing health delivery system with emphasis on nurse/midwife's role as the link between health workers (nurse aids) and village health workers, and the referral of risk patients to the private physician (OBGY specialist). An evaluation survey was made in August 1984 to assess the effectiveness of this alternative integrated approach in the study areas in comparison with the control area which had normal government services. Method of evaluation; a. In this study, the primary objective was first to examine to what extent the FP/MCH package program brought about changes in the pre-determined eight indicators (outcome and impact measures) and the following relationship was first analyzed; b. Nevertheless, this project did not automatically accept the assumption that if two or more activities were integrated, the results would automatically be better than a non-integrated or categorical program. There is a need to assess the 'integration process' itself within the package program. The process of integration was measured in terms of interactive linkages, or the quantity & quality of contacts between workers & clients and among workers. Intergrative linkages were hypothesized to be influenced by organizational factors at the HSC clinic level including HSC goals, sltrurture, authority, leadership style, resources, and personal characteristics of HSC staff. The extent or degree of integration, as measured by the intensity of integrative linkages, was in turn presumed to influence programme performance. Thus as indicated diagrammatically below, organizational factors constituted the independent variables, integration as the intervening variable and programme performance with respect to family planning and health services as the dependent variable: Concerning organizational factors, however, due to the limited number of HSCs (2 in the study area and 3 in the control area), they were studied by participatory observation of an anthropologist who was independent of the project. In this observation, we examined whether the assumed integration process actually occurred or not. If not, what were the constraints in producing an effective integration process. Summary of Findings; A) Program effects and impact 1. Effects on FP use: During this 2 year action period, FP acceptance increased from 58% in 1981 to 78% in 1984 in both the study and control areas. This increase in both areas was mainly due to the new family planning campaign driven by the Government for the same study period. Therefore, there was no increment of FP acceptance rate due to additional input of MW to the on-going FP program. But in the study area, quality aspects of FP were somewhat improved, having a better continuation rate of IUDs & pills and more use of effective Contraceptive methods in comparison with the control area. 2. Effects of use of MCH services: Between the study and control areas, however, there was a significant difference in maternal and child health care. For example, the coverage of prenatal care was increased from 53% for 1981 birth cohort to 75% for 1984 birth cohort in the study area. In the control area, the same increased from 41% (1981) to 65% (1984). It is noteworthy that almost two thirds of the recent birth cohort received prenatal care even in the control area, indicating that there is a growing demand of MCH care as the size of family norm becomes smaller 3. There has been a substantive increase in delivery care by medical professions in the study area, with an annual increase rate of 10% due to midwives input in the study areas. The project had about two times greater effect on postnatal care (68% vs. 33%) at delivery care(45.2% vs. 26.1%). 4. The study area had better reproductive efficiency (wanted pregancies with FP practice & healthy live births survived by one year old) than the control area, especially among women under 30 (14.1% vs. 9.6%). The proportion of women who preferred the 1st trimester for their first prenatal care rose significantly in the study area as compared to the control area (24% vs 13%). B) Effects on Interactive Linkage 1. This project made a contribution in making several useful steps in the direction of service integration, namely; i) The health workers have become familiar with procedures on how to work together with each other (especially with a midwife) in carrying out their work in FP/MCH and, ii) The health workers have gotten a feeling of the usefulness of family health records (statistical integration) in identifying targets in their own work and their usefulness in caring for family health. 2. On the other hand, because of a lack of required organizational factors, complete linkage was not obtained as the project intended. i) In regards to the government health worker's activities in terms of home visiting there was not much difference between the study & control areas though the MW did more home visiting than Government health workers. ii) In assessing the service performance of MW & health workers, the midwives balanced their workload between 40% FP, 40% MCH & 20% other activities (mainly immunization). However, $85{\sim}90%$ of the services provided by the health workers were other than FP/MCH, mainly for immunizations such as the encephalitis campaign. In the control area, a similar pattern was observed. Over 75% of their service was other than FP/MCH. Therefore, the pattern shows the health workers are a long way from becoming multipurpose workers even though the government is pushing in this direction. 3. Villagers were much more likely to visit the health sub-center clinic in the study area than in the control area (58% vs.31%) and for more combined care (45% vs.23%). C) Organization factors (admistrative integrative issues) 1. When MW (new workers with higher qualification) were introduced to HSC, it was noted that there were conflicts between the existing HSC workers (Nurse aids with less qualification than MW) and the MW for the beginning period of the project. The cause of the conflict was studied by an anthropologist and it was pointed out that these functional integration problems stemmed from the structural inadequacies of the health subcenter organization as indicated below; i) There is still no general consensus about the objectives and goals of the project between the project staff and the existing health workers. ii) There is no formal linkage between the responsibility of each member's job in the health sub-center. iii) There is still little chance for midwives to play a catalytic role or to establish communicative networks between workers in order to link various knowledge and skills to provide better FP/MCH services in the health sub-center. 2. Based on the above findings the project recommended to the County Chief (who has power to control the administrative staff and the technical staff in his county) the following ; i) In order to solve the conflicts between the individual roles and functions in performing health care activities, there must be goals agreed upon by both. ii) The health sub·center must function as an autonomous organization to undertake the integration health project. In order to do that, it is necessary to support administrative considerations, and to establish a communication system for supervision and to control of the health sub-centers. iii) The administrative organization, tentatively, must be organized to bind the health worker's midwive's and director's jobs by an organic relationship in order to achieve the integrative system under the leadership of health sub-center director. After submitting this observation report, there has been better understanding from frequent meetings & communication between HW/MW in FP/MCH work as the program developed. Lessons learned from the Seosan Project (on issues of FP/MCH integration in Korea); 1) A majority or about 80% of the couples are now practicing FP. As indicated by the study, there is a growing demand from clients for the health system to provide more MCH services than FP in order to maintain the achieved small size of family through FP practice. It is fortunate to see that the government is now formulating a MCH policy for the year 2,000 and revising MCH laws and regulations to emphasize more MCH care for achieving a small size family through family planning practice. 2) Goal consensus in FP/MCH shouBd be made among the health workers It administrators, especially to emphasize the need of care of 'wanted' child. But there is a long way to go to realize the 'real' integration of FP into MCH in Korea, unless there is a structural integration FP/MCH because a categorical FP is still first priority to reduce the rate of population growth for economic reasons but not yet for health/welfare reasons in practice. 3) There should be more financial allocation: (i) a midwife should be made available to help to promote the MCH program and coordinate services, (in) there should be a health sub·center director who can provide leadership training for managing the integrated program. There is a need for 'organizational support', if the decision of integration is made to obtain benefit from both FP & MCH. In other words, costs should be paid equally to both FP/MCH. The integration slogan itself, without the commitment of paying such costs, is powerless to advocate it. 4) Need of management training for middle level health personnel is more acute as the Government has already constructed 90 MCH centers attached to the County Health Center but without adequate manpower, facilities, and guidelines for integrating the work of both FP and MCH. 5) The local government still considers these MCH centers only as delivery centers to take care only of those visiting maternity cases. The MCH center should be a center for the managment of all pregnancies occurring in the community and the promotion of FP with a systematic and effective linkage of resources available in the county such as i.e. Village Health Worker, Community Health Practitioner, Health Sub-center Physicians & Health workers, Doctors and Midwives in MCH center, OBGY Specialists in clinics & hospitals as practiced by the Seosan project at primary health care level.

• 대한예방한의학회지
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• 제20권1호
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• pp.55-64
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• 2016

Objectives : In 2007, a survey of how Kampo was regarded in Japanese clinical practice guidelines (CPGs) was first conducted by the Special Committee for Evidence Based Medicine (EBM), namely the Japan Society for Oriental Medicine (JSOM). A manual for CPG development was also published in 2007 by the Japan Council for Quality Health Care, and the revised edition came out in 2014. The purpose this study is to review the current state in CPGs applied to Kampo after 2007, while focusing on how Kampo products being regarded evidence based branch of medicine by CPG developers. Methods : Sources include the Kampo CPGs website of Japan Society for Oriental Medicine (JSOM) and MINDS (Medical Information Network Distribution Service) website of Japan Council for Quality Health Care. Results : Among the 784 CPGs existing by the end of 2015, 91 CPGs were considered containing descriptions of Kampo. Furthermore, 28 type A Kampo CPG (KCPG) which had quality of evidence and strength of recommendation with references were found. Also, most of type A KCPGs relied on the MINDS Handbook for Clinical Practice Guideline Development that was published in 2007. Conclusions : The number of KCPGs are increasing yearly. However, there is still not much Kampo evidence found in CPGs in Japan. Overall, it could be said that we need to not only make evidence vertically but preach it horizontally well.

• 유통과학연구
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• 제15권1호
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• pp.105-114
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• 2017

Purpose - Recently, domestic pharmaceutical market is growing steadily, but top-tier companies are concentrating on sales growth. In this market, SMEs, which account for more than 80% of the entire market, suffer from the problem of lower margins and increasing inventory costs. According to the government's policy changes related to pharmaceuticals, it is pointed out that the management of existing customers and the control of salespeople are important issues for pharmaceutical companies. This study investigates the effect of the control system on the salesperson in domestic pharmaceutical distribution channel on customer-oriented selling behaviors and sales performance. Research design, data, and methodology - To verify the proposed research model and test hypotheses, the authors selected 244 MR(medical representatives)'s responses which have currently relationship with doctors or pharmacists. This study carefully investigated the reliability, content validity, convergent validity, and discriminant validity of the proposed model. Results - The authors find out the following results: capacity control, activity control, and self control have positive effects on customer-oriented selling behaviors and customer-oriented selling behaviors have a positive effect on sales performance. In addition, we present alternative model to check the direct effect between the control systems and the sales performance, but control system factors except self control have no direct influence. Conclusions - First of all, competency control and activity control increases the customer-oriented selling behavior of the salesperson. This means that the salesperson's sales skill, negotiation skill, customer access skill, presentation ability, monitoring, direction and evaluation are important and it is also important to control activities to check the number of visits to customers, report preparation, and customer service etiquette. Second, the fact that self-control of salesperson affects the customer-oriented selling behavior suggests that self-control is not controlled by external factors but rather establishes short/long-term goals. Therefore, it is important for sales organization to create an environment in which members can induce persistent incentives for self-control. Finally, output control did not affect customer-oriented sales behavior, which is less likely to form confidence or motivation to MRs when output control is perceived as a means of monitoring, supervising, or controlling rather than providing information to salespeople.

• Asian Pacific Journal of Cancer Prevention
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• 제14권11호
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• pp.6227-6231
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• 2013

In the past, hepatitis B virus (HBV) infection was endemic in the general Korean population. The association of HBV infection with the occurrence of liver cancer has been well demonstrated in several epidemiologic studies. While the mortality rates of liver cancer in Korea have decreased steadily over the last decade, the presence of hepatitis B surface antigen (HBsAg) in mothers remains high at 3-4%, and 25.5% of these HBsAg positive mothers are positive for hepatitis B e antigen (HBeAg). HBV infection caused almost a quarter of hepatocellular carcinoma (HCC) cases and one-third of deaths from HCC. These aspects of HBV infection prompted the Korean government to create a vaccination program against HBV in the early 1980s. In 1995, the Communicable Disease Prevention Act (CDPA) was reformed, and the government increased the number of HBV vaccines in the National Immunization Program (NIP), driving the vaccination rate up to 95%. In 2000, the National Health Insurance Act (NHIA) was enacted, which provided increased resources for the prevention of perinatal HBV infection. Then in 2002, the Korean government, in conjunction with the Korean Medical Association (KMA), launched an HBV perinatal transmission prevention program. The prevalence of HBsAg in children had been high (4-5%) in the early 1980s, but had dropped to below 1% in 1995, and finally reached 0.2% in 2006 after the NIP had been implemented. After the success of the NIP, Korea finally obtained its first certification of achievement from the Western Pacific Regional Office of the World Health Organization (WPRO-WHO) for reaching its goal for HBV control. An age-period-cohort analysis showed a significant reduction in the liver cancer mortality rate in children and adolescents after the NIP had been implemented. In addition to its vaccination efforts, Korea launched the National Cancer Screening Program (NCSP) for 5 leading sites of cancer, including the liver, in 1999. As a consequence of this program, the 5-year liver cancer survival rate increased from 13.2% (1996-2000) to 23.3% (2003-2008). The development of both the primary and secondary prevention for liver cancer including HBV immunization and cancer screening has been of critical importance.

• 한국의료질향상학회지
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• 제3권1호
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• pp.104-124
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• 1996

Background : In these days, the health care organizations have concerned about customer-centered care in order to empower the competitiveness on the health care markets. The departments working for quality management of the hospitals have used health care quality indicators in terms of medical areas as well as service areas of the hospitals. However, there were insufficient efforts to develop the credible measurement to seek the customers' needs, their expectations and their satisfaction levels related to health care services because various kinds of challenges were in the process of scale development to measure customers' satisfaction in health care. The purpose of this study was to develop the satisfaction scale to health care services in a Korea health care organization and to test its tool with validity and reliability. Method : The concept of this tool was acceptability that one of the components of health care quality defined by Donabedian. Acceptability has the five dimensions of concept: Accessibility; Patient-Practitioner Relations; Amenities; Patient Preferences as to the effects of care; and Patient Preferences as to the costs of care. The Satisfaction Tool to Health Care Services was reviewed by expert panel with five researchers, including hospital managers and a professor related to quality management of the hospitals. As a result, the content validity index was .84 in the outpatient satisfaction tool. The inpatient satisfaction tool had .87 of the content validity index. The Satisfaction Tools to Health Care Services finally consisted of 44 items for outpatients/their families and of 60 items for inpatients/their families. Study subjects of the construct validity test were 479 outpatients/their families and 561 inpatients/their families who visited or admitted at a University hospital from July 1, 1996 through August 10, 1996. The data were examined by Factor Analysis with SPSS. Result : The items of Satisfaction tools for outpatients/their families were categorized by eleven factors with eigenvalue greater than 1.0 accounting for 64.2 percent of the variation in item scores. Also, the items of inpatient tool had eleven factors with eigenvalue greater than 1.0 accounting for 60.3 percent of the variation in item scores. The reliability of overall scale were .95 and .96 for the outpatients/their families satisfaction scores and inpatient/their families satisfaction scores. The internal consistency reliability with eleven factors was ranged from .30 to .94 for inpatients/their families. The Satisfaction Tool with eleven factors for inpatients/their families had internal consistency reliability ranged from .53 to .89. Conclusion : The Satisfaction Tools to Health Care Services focused on outpatients/their families and inpatients/their families developed in this study had a high reliability and the strong evidence of content validity and construct validity based on quality concept. Therefore, this tool would be utilized as a credible quality indicator of health care services to assess the quality problems and to monitor the quality improvement activities in Korean Health Care Organizations.

• 한국병원경영학회지
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• 제25권3호
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• pp.67-77
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• 2020

Background: As of 2016, average Koreans sleep 7 hours and 42 minutes, the lowest figure among Organization for Economic Cooperation and Development(OECD) countries, and the number of people with sleep disorders reached 561,000. Accordingly, the government has promoted the provision of 'Multiple Sleep Test' to strengthen the diagnosis service for patients with 'sleep disorder' in july 2018. As a result, healthcare costs for patients with sleep disorder is on the rise every year. In this study, we utilized 'Appropriate Sleep' criteria of United States's National Sleep Foundation(NSF) then investigated Korean's sleep pertinence using ｢7th National Health and Nutrition Survey for 2016-2018」 by different occupational type, demographic characteristics, socio-economic characteristics, and health behaviors. Methods: We performed descriptive analysis to examine differences of sleep appropriateness by various sample characteristics. Multivariate logistic regression models were used to examine sleep appropriateness by occupational type and other variables. We also analyzed subgroup models to investigate. Results: As a result, a total of 1,948 (18.37%) study subjects experienced in-appropriate sleep. Results of the Multivariate logistic regression analysis revealed that blue color group had a higher odds ratio (OR) for experiencing in-appropriate sleep (OR=1.179). In addition, the odds ratio of experienced in-appropriate sleep among the elderly aged 70 and over was 2.698, and the odds ratio of the overstressed group was 1.299. Furthermore, sub-group analysis showed that blue color job of female(Or=1.334), high school or below(OR=1.404), divorce/death/separation(OR=2.039), 25%ile-50%lie income group(OR=1.411) more likely experienced in-appropriate sleep. Conclusion: Growing sleep disorder patients and related health care costs are expected. Government should apply detailed 'total periodic sleep disorder management policy' including pre-consultation, examination, diagnosis, treatment, post-consultation, self-management especially to vulnerable population that this study found.

• Journal of Korean Neurosurgical Society
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• 제65권5호
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• pp.741-750
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• 2022

Objective : In March 2020, World Health Organization declared a global pandemic caused by a novel coronavirus (SARS-CoV-2). The disease caused by this virus is called COVID-19. Due to its high contagiousness, many changes have occurred in overall areas of our daily life including hospital use by patients. The aim of this study was to investigate the impact of COVID-19 on volume of spine surgery in South Korea using the National Health Insurance database and compare it with the volume of a homologous period before the pandemic. Methods : Data of related to spine surgery from January 2019 to April 2021 were obtained from the National Health Insurance and Health Insurance Review and Assessment Service database. Primary outcomes were total number of patients, rate of patients per 100000 population, and total number of procedures. The number of patients by hospital size was also analyzed. Results : COVID-19 outbreaks occurred in South Korea in March, August, and December of 2020. Compared to the previous year, the total number of patients who underwent spinal surgery showed a decrease for 2-3 months after the first and second outbreaks. However, it showed an increasing trend after the third outbreak. The same pattern was observed in terms of the ratio of the number of patients per 100000 population. Between 2019 and 2021, the mean number of spine surgeries per month tended to increase. Mean annual medical expenses increased over the years (p=0.001). When the number of spine surgeries was analyzed by hospital size, proportion of tertiary general hospital in 2021 increased compared to those in 2019 and 2020 (vs. 2019, p=0.012; vs. 2020, p=0.016). The proportion of general hospital was significantly decreased in 2020 compared to that in 2019 (p=0.037). Conclusion : After the COVID-19 outbreak, patients tended to postpone spinal surgery temporarily. The number of spinal surgeries decreased for 2-3 months after the first and second outbreaks. However, as the ability to respond to the COVID-19 pandemic at the hospital and society-wide level gradually increased, the number of spine surgeries did not decrease after the third outbreak in December 2020. In addition, the annual number of spine surgeries continued to increase. However, it should be noted that patients tend to be increasingly concentrated in tertiary hospitals for spinal surgery.

• 치위생과학회지
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• 제17권2호
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• pp.142-149
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• 2017

2016년 7월 23일부터 5개월간 부산광역시에 소재한 대학병원치과, 치과병 의원 및 보건소에 근무하는 치과위생사 123명을 대상으로 치과위생사의 핵심역량과 직무성과의 수준과 관련성을 파악하고, 직무성과에 영향을 미치는 핵심역량을 알아보고자 실시하였다. 본 연구대상자의 핵심역량 수준을 살펴보면 대인관계역량이 3.61점으로 가장 높았으며, 환자관리 및 교육역량이 3.59점, 조직관계역량이 3.57점, 기본치위생 관리역량이 3.56점 순으로 나타났다. 대상자의 직무성과에서는 상사가 요구한 일을 기일 내 마칠 수 있다가 3.93점으로 가장 높았으며, 다음으로 지각하지 않고 부주의로 타인에게 피해를 준 적이 없다가 3.76점으로 다음 순으로 나타났으며 상사가 책정해 놓은 목표치보다 초과달성 성과부분이 3.11점으로 상대적으로 낮게 나타났다. 치과병원에 근무하는 집단이 치과의원에 근무하는 집단보다 직무성과가 높은 것으로 나타났으며(p=0.009), 핵심역량과 직무성과 간에는 0.733으로 높은 상관관계를 가졌다. 그리고 핵심역량이 직무성과에 미치는 관련 변수들을 파악하기 위해 분석한 결과는 대인관계역량(p=0.25), 자기조절역량(p=0.32), 기본치위생 관리역량(p=0.15)이 유의하게 나타났다. 이상의 결과를 살펴보면 치과위생사들의 역량을 강화시키는 것이 직무성과를 달성하는 데 기여할 수 있으며, 이는 궁극적으로 환자들에게 양질의 의료서비스 제공하고 병원조직의 성과 달성에도 도움이 될 것이다. 따라서 치과위생사의 전공역량과 직업기초능력을 골고루 겸비할 수 있도록 치위생(학)과 교육과 더불어 현재 활동 중이 치과위생사들의 역량강화 교육 프로그램이 다양한 방법으로 행정적, 교육적 제도 지원이 필요할 것이다.

• Journal of Hospice and Palliative Care
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• 제13권2호
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• pp.109-119
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• 2010

목적: 호스피스 서비스의 원칙, 일선 보건소의 특수성과 지역사회 가용자원을 고려한 보건소 중심 호스피스 운영모델을 개발하기 위하여 이루어졌다. 방법: 호스피스 관련 선행연구, 문헌고찰, 관할지역 내 호스피스 실태조사 및 시범운영 평가를 통해 보건소 중심 호스피스 운영모델을 개발하는 연구이다. 2008년 1월부터 12월까지 부산광역시 1개 보건소와 부산지역 말기암환자 의료기관 및 호스피스를 전공하는 간호대학이 연구팀을 구성하여 호스피스 시범사업 운영체계 확립, 호스피스 서비스 전달체계 구성 및 제공 그리고 시범운영 평가를 통한 보건소 중심 호스피스 운영모델 개발의 3단계 추진과정을 거쳐 이루어졌다. 결과: '보건소 중심 호스피스 운영모델'은 보건소의 특수성과 해당 지역사회가 가지고 있는 자원간의 연계를 통한 총체적 서비스 제공이다. 지역암센터는 관할지역 보건소에 재정적, 행정적인 부분을 지원해 주고, 보건소는 호스피스사업 수행을 지원할 수 있는 협력대학에 사업을 위탁하여 전체 사업운영에 대한 기획을 위임하였다. 또한 사업지원단과 사업자문단을 통하여 호스피스 운영과 관련된 제반문제를 지원받는 체계를 구성하였다. 방문간호 팀으로부터 재가 말기암환자를 의뢰받은 호스피스 담당간호사는 환자를 등록시키고 초기사정을 거친 후 호스피스 팀 회의를 거쳐 서비스 우선순위를 정한 다음, 필요한 서비스와 함께 자원봉사 파견을 통한 총체적 서비스를 제공하였다. 이러한 운영모델은 재가 암환자를 중심으로 한 보건소 중심 호스피스사업을 실시할 수 있는 가능성을 제시한다. 결론: 보건소가 가지고 있는 지역사회 가용자원을 최대한 활용하는 '보건소 중심 호스피스 운영모델'은 의료시각지대에 있는 재가 암환자와 가족의 삶의 질 증진을 통해 지역 보건복지 정책의 질적 향상을 유도하게 될 것이다.

• 치위생과학회지
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• 제5권4호
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• pp.211-220
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• 2005

서울, 경기, 인천 지역을 중심으로 치과코디네이터가 근무하는 치과병 의원 선정하여 현직 치과코디네이터들을 대상으로 치과코디네이터의 업무수행 정도와 인식도를 조사하여, 보다 효율적인 인력활용 방안을 마련하는 기초를 제공하고자 2005년 5월 1일부터 8월 8일까지 설문지를 통하여 자료를 수집한 후 회수된 108부를 분석한 결과는 다음과 같다. 1. 응답한 치과코디네이터들의 치과근무기간은 5년 이상이 43.5%, 2년 미만이 19.5%, 3년 이상 5년 미만이 19.4%의 순으로 나타났고, 치과코디네이터로서의 업무기간은 2년 미만이 39.8%, 2년 이상 3년 미만과 5년 이상이 각 19.4%의 순으로 나타났다. 그리고 현재 불리워지는 명칭으로는 실장(팀장)이 38%, 코디네이터가 30.6%이었으며, 치과코디네이터로 담당하는 세부 업무로는 리셉션이 30.6%로 가장 높았고, 소속된 부서는 진료지원팀이 57.4%로 가장 높게 나타났다. 2. 교육관련 사항으로는 치과코디네이터가 되기 위해 가장 많이 교육을 받은 기관으로는 45.4%가 사설기관이고, 응답자의 73.1%가 공인된 치과코디네이터 자격시험이 필요하다고 응답하였다. 또한 자격인정을 위한 적절한 공인기관으로는 중앙부처라고 응답한 율이 43.5%로 가장 높았고, 응답자의 70.8%는 이수한 업무교육 내용이 직무수행에 적합했다고 응답하였다. 치과코디네이터 업무능력 향상을 위한 지속교육 필요 여부는 96.3%가 "예"라고 응답하였고, 그 이유는 능력향상을 위해서가 63.9%, 체계적인 교육을 위해서가 22.2였다. 교육비 부담은 근무기관에서 총 교육비의 일정액 보조가 29.6%, 전액 자비 부담이 25.9%였다. 치과코디네이터 교육과정 중 필수 이수항목에서는 의료서비스 마케팅이 66.7%, 치과코디네이터 이론과 실무가 65.7%, 치과의료기초 57.4%의 순이었고, 보완을 희망하는 교육항목은 치과의료서비스 마케팅이 46.3%, 건강보험실무가 35.2%였다. 3. 치과코디네이터로서 현재 수행하는 업무는 고객관리 분야에서는 예약관리가 88.9%, 자기관리 분야에서는 서비스기본매너 갖추기가 87.9%, 원무관리 분야에서는 수납이 81.3%로 높게 나타났다. 4. 치과코디네이터의 수행업무에 대한 인식으로는 '현재 수행하고 있는 직종에 자부심을 가지고 있다($3.99{\pm}0.76$)', '치과코디네이터 업무는 경영 기여도가 높다고 생각한다($3.92{\pm}0.70$)', '내가 수행하는 업무는 전체 치과병 의원 업무에서 차지하는 비중이 크다($3.91{\pm}0.84$)', '나는 직원들과 직급에 관계없이 잘 지낸다($3.86{\pm}0.74$)', '업무를 통하여 환자의 구강건강 증진에 많은 도움이 되고 있다고 생각한다($3.76{\pm}0.75$)', '내 직업은 미래 전망이 밝다($3.74{\pm}0.86$)' 순으로 높게 나타났다. 5. 치과코디네이터의 연령별로 인식을 살펴보면 대체적으로 모든 항목에서 연령이 높을수록 업무에 대한 인식도가 높은 것으로 나타났고, '내가 수행하는 업무는 전체 치과병 의원업무 차지하는 비중이 크다'(P < 0.001), '수행하는 업무에 대하여 경영자의 인정과 신뢰를 받는다'(P < 0.01), '현재 수행하고 있는 직종에 자부심을 가지고 있다', '내 직업에 대한 사회적 인지도가 높다', '스텝들은 치과코디네이터들이 하는 일에 대해 이해하고 인정한다', '치과의사들은 치과코디네이터들이 하는 일에 대해 이해하고 인정한다', '현재 불리워지는 직명에 만족한다', '내 직업은 나이의 제한을 받지 않는다고 생각한다', '치과 코디네이터 업무는 경영 기여도가 높다고 생각한다'(P < 0.05)의 항목에서는 연령별로 통계적 유의성이 유의한 차이를 보였다. 6. 치과코디네이터의 직종별로 업무에 대한 인식을 살펴보면 대부분의 항목에서 치과위생사, 간호조무사, 기타 순으로 업무에 대한 만족도가 높은 것으로 나타났다. 그리고 '업무를 수행함에 있어서 업무관련 결정을 내가 하고 있다'(P < 0.001), ' 내가 수행하는 업무는 전체 병원업무에서 차지하는 비중이 크다', '내 업무는 나의 능력을 향상시켜 준다', '업무를 통하여 환자의 구강건강건강 증진에 많은 도움이 되고 있다고 생각한다', '현재 받고 있는 보수에 만족한다', '스텝들은 치과코디네이터들이 하는 일에 대해 이해하고 인정한다'(P < 0.01), '내 직업에 대한 사회적 인지도가 높다', '업무 수행시 스텝과의 갈등이 없다', '치과병 의원에서는 치과코디네이터의 능력향상을 위한 자기개발 기회를 주고 있다'(P < 0.05)의 항목에서 통계적으로 유의한 차이를 보였다.