• Industrial Engineering and Management Systems
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• 제7권3호
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• pp.214-227
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• 2008

Today's dynamic competitiveness requires an organization to improve its performance measurement and management. Quality Management Systems (QMS) abound, the main ones being: ISO series, Malcolm Baldridge National Quality Award (MBNQA), European Forum for Quality Management (EFQM), Six Sigma Business Scorecard and the Balanced Scorecard. Based on the literature, the IPMMM (Integrated Performance Measurement and Management Model) identified 7 key synthesized factors: leadership, strategy management and policy, customer and market, learning and growth, partnership and resources, internal processes and business results that are employed to investigate the key performance indicators of a car assembler using the Delphi methodology. In the 2 rounds of Delphi panels consisting of 20 senior management personnel, the $1^{st}$ round of 198 indicators in the IPMMM yielded 90 indicators. The $2^{nd}$ round yielded 43 performance indicators with 18 rated as critical based on the % assigned in the $1^{st}$ and $2^{nd}$ priority rating of "very important factor" and "key performance indicator" that must be ranked high on both of the priorities. The very critical indicators appeared to be: defect percentage and first time capability (tie in $1^{st}$ place) and revenue, goal setting, customer satisfaction index, on-time delivery, brand image, return on investment, Claim Occurrence Ratio, and debt being ranked from $3^{rd}$ to $10^{th}$. It can be surmised that an organization can identify and develop an appropriate set of performance indicators through the Delphi methodology and implement and manage them based on the Balanced Scorecard.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제10권6호
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• pp.2463-2482
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• 2016

Cloud services are often provisioned to their customers using user-friendly web browsers with flexible and rich plug-in environments. Delay is one of the fundamental performance metrics of these web-based services. Commonly-used network measurement tools usually only measure network delay and it may be difficult to infer the web-delay performance using only network layer measurement approaches. In this paper, we propose to evaluate the application layer delay in a browser-based network measurement platform using engineered scripts. We conducted a delay measurement study using instrumented scripts in the proposed browser-based measurement platform. Our investigation included a comparison study of three browser-scripting delay measurement methods, including Java applet, JSP and Flash ActionScript. We developed a browser-based delay measurement testbed over the Internet so that different delay measurement tools could be evaluated in the same real network environment including typical Internet paths and the Baidu cloud. We also decomposed the components of the end-to-end delay process of the above measurements to reveal the difference and relationship between the network-layer delay and the application-layer delay. Our measurement results characterize the stochastic properties of the application-layer delay over real Internet paths, and how these properties vary from the underlying network layer delay. This browser-scripting measurement approach can be easily deployed on different cloud service platforms to inspect their application-layer delay performance between end clients and the cloud platforms. Our measurement results may provide insights into designing new cloud services with enhanced quality-of-experience perceived by cloud users.

• 국제학술발표논문집
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• The 2th International Conference on Construction Engineering and Project Management
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• pp.259-268
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• 2007

In a very competitive construction business environment there is a need to measure and manage business performance across a wider spectrum of business success criteria. The Balanced Scorecard (BSC) and Triple Bottom Line (TBL) reporting concepts are emerging as champions in the race for sustainable business success. The construction business organisations are often judged based on their financial performance as well as wider performance. This paper aims at developing a universally accepted tool for assessing contractors' wider business performance in the construction industry. A prototype of web-based business performance measurement system has been developed to help contractors assess their own performance aimed at uplifting their performance. The consultants/clients can also use the tool to measure contractors' performance in a value-based contractor selection. The system was developed based on the research conducted among 63 senior construction professionals and therefore further research with the participation of a large number of managers across different countries and also an upgrade of the system will be required.

• 한국의료질향상학회지
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• 제22권1호
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• pp.11-26
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• 2016

The Organization for Economic Cooperation and Development, which has continuously evaluated the performance of healthcare systems, has recently invested much effort into hospital performance measurement. The purpose of this paper is to introduce the hospital performance measurement programs operated by international organizations or at the national level based on the OECD's hospital performance project. Health Insurance Review & Assessment service (HIRA)'s quality assessment was analyzed based on the analytical framework of the OECD's hospital performance project. The hospital performance measurement programs of WHO, Canada, Australia, United States and United Kingdom are briefly explored, in view of the conceptual framework, key performance dimensions and indicators that are currently in use. The OECD suggested seven key dimensions of hospital performance: timeliness, efficiency, continuity, effectiveness and appropriateness, staff orientation, patient orientation and safety. The analysis of the quality assessment program of HIRA, which operates 36 diseases and procedures and 347 indicators, shows that the numbers of indicators are relatively small in the areas of safety, patient centeredness and efficiency. Continuity of care and staff orientation are not fully developed also, but the situations are similar in other countries. In conclusion, hospital performance measurement using stable and comprehensive data should be developed to improve overall system performance, and discussions on a conceptual framework that can lay out directions and key performance domains need to take into place.

• 대한간호학회지
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• 제37권3호
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• pp.286-294
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• 2007

Purpose: The aim of this study was to develop a performance measurement scale for nurses in the hospital setting and to test the reliability and validity of the scale. Methods: This study was conducted in three phases including an application of conceptual framework, development of scale items, and test of validity and reliability of the scale. In order to test validity and reliability, data was collected from 1,966 nurses who work in twenty eight hospitals nation-wide. The data was analyzed by the SAS 8.0 program using descriptive statistics, factor analysis, and reliability coefficients. Results: The Performance measurement scale consisted of 4 factors which included competency, attitude, willingness to improve, and application of nursing process, and a total of 17 items. The Four factors explained 63.45% of the total variance, and Cronbach's alpha of the scale was.92. Conclusion: The performance measurement scale developed by this study is a reliable and valid instrument that is utilized effectively to evaluate the performance of hospital nurses. Furthermore, it could be used as a sloping stone to assess educational needs of nurses, develop professionalism among nurses, and improve quality of nursing care in the hospital setting.

• 품질경영학회지
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• 제43권4호
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• pp.589-606
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• 2015

Purpose: In developing new products, reducing performance variation is important for competitiveness factors such as quality, cost, and delivery. This paper aims at evaluating three performance variations; measurement, performance evaluation, and manufacturing variations, and then improving product and process design, focused on paper helicopter making case study. Methods: For measurement system analysis, gage R&R (repeatability and reproducibility), linearity, stability are evaluated. Since gage R&R are not satisfactory, the measurement system is improved by adopting voice memos application of iPhone and providing standard measurement procedure. To evaluate performance variation, product deterioration and environment factor (wind speed) is considered. Since the existing design is sensitive to these noise factors, a new product design is developed, which is proven to be robust to the noise factors. Finally, manufacturing variations are evaluated with five factors which can cause variation in flight time. To reduce the impact of three significant factors, three improvement methods are applied. Results: Three performance variations are evaluated and robust paper helicopter design is presented. Conclusion: To reduce measurement and process variations, improved measurement method and paper helicopter making procedure are proposed. A new product design is also presented which is robust to deterioration and environmental variation. This paper is expected to benefit students and practitioners who want to have hands-on knowledge on new product quality improvement.

• 한국항공운항학회지
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• 제14권3호
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• pp.1-6
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• 2006

The altitude engine test is a sort of engine performance tests carried out to measure the performance of a engine at the simulated altitude and flight speed environments prior to that at the flight test. During the performance test of a engine, various values such as pressures and temperatures at different positions, air flow rate, fuel flow rate, and the load by thrust are measured. These measured values are used to derive the representative performance values such as the net thrust and the specific fuel consumption through a momentum equation. Hence each of the measured values has certain effects on the total uncertainty of the performance values. In this paper, the combined standard uncertainties of the performance variables at the engine test were estimated by the uncertainty analysis of the measurement values and the repeatability and reproducibility of the altitude test measurement were assessed by the analysis of variation on the repeated test data with different operator groups.

• 한국산학기술학회논문지
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• 제9권3호
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• pp.815-821
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• 2008

기업의 성과는 기업이 갖고 있는 유형, 무형의 자산 운용 결과이므로 성과측정은 유형, 무형의 모든 측면에서 이루어져야 할 것이다. 그러나 측정하고자 하는 대상이 반드시 정량적 결과를 확보하고 있다는 보장이 없으므로 객관적 성과측정에 대한 신뢰를 확보하기가 쉽지는 않다. 특히 대기업과 중소기업의 조직 생성과 운용 방식이 근본적으로 상이하므로 측정 방식도 다를 수밖에 없다. 본 연구는 중소기업에 적합한 성과측정의 관점을 직무, 태도, 능력, 자격의 관점으로 제시하였으며 조직성과측정보다는 개별측정 방식을 권고하였다. 또한 시스템의 구성은 사용자와 팀장 및 BSC 담당자로 구성하여 BSC 서버를 중심으로 각 사용자의 인터넷 계정을 통하여 입력하고, 평가하고, 승인할 수 있도록 하였다.

• 한국건설관리학회:학술대회논문집
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• 한국건설관리학회 2008년도 정기학술발표대회 논문집
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• pp.278-281
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• 2008

현재 모든 산업 분야가 급변함에 따라 건설 분야도 많은 변화를 겪고 있는데 대표적인 변화가 건설 분야에서 양적 팽창보다는 질적 수준을 높이는데 주력하고 있다는 것이다. 건설 분야에 있어서 프로젝트의 성공 여부가 기업의 생존에 직결된다고 할 수 있으며, 건설 프로젝트를 성공적으로 완수시키기 위하여 성과 측정 지표가 필요하다 국내 건설 기업들은 비용성과를 가장 우선으로 한 프로젝트를 수행하고 있지만 개별 프로젝트 성과에 대한 심도 있는 측정 및 분석 방법론에 대한 연구는 여전히 미비하다. 개별 프로젝트 성과 측정 방법으로는 린 건설을 기초로 한 성과측정 방법이 제시되어 있는데 이 성과측정 방법은 작업의 관점에서 개별 작업의 완수 유무로 측정하며 생산성, 신뢰성, 효용성의 세 가지 지표를 사용한다. 세가지 성과지표에 관한 측정은 공기에 관련하여 작업 완료 여부에만 집중하여 측정되고 평가되고 있다. 본 연구에서는 린 건설을 기초로 한 성과 측정 방법에 공사계획 신뢰도와 가중치 그리고 측정범위의 세 가지 고려사항을 개선방향으로 제시하였다. 제시된 고려사항들이 반영된다면 린 건설을 기초로 한 건설 프로젝트 성과측정 지표가 보다 객관적이고 정확한 지표가 도출될 것이다.

• 대한전기학회:학술대회논문집
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• 대한전기학회 1987년도 정기총회 및 창립40주년기념 학술대회 학회본부
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• pp.133-136
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• 1987

This paper presents a new algorithm of optimal measurement system by using band matrix characteristic respectively for state estimation. A performance index of measurement system is established to reflect relation among measurement sets, probability of measurement failure and cost of individual meter installation. Selection ranking in the candidates of measurement sets is composed to guarantee the observability for any any single meter outage. Performance index sensitivity is introduced and recursive formula which based on the matrix inversion lemma used for selection. The proposed algorithm is composed of successive addition algorithm, successive elimination algorithm and combinatorial algorithm. The band matrix characteristic could save in memory requirements and calculate the performance index faster than earlier.