• IE interfaces
• /
• v.20 no.3
• /
• pp.339-352
• /
• 2007

Beyond SERVQUAL-based service quality research, we develop a measurement model of public service quality that would provide researchers and practitioners in the public sector with a foundation for systematic investigation and implementation. Firstly, we explore the attributes of public service quality that lead to customer satisfaction by using the critical incident technique (CIT). We identified four dimensions of public service qualities. We also found that the critical attributes of service quality differ according to the types of customers. Secondly, to achieve a high degree of empirical confidence, we conduct statistical tests and analyses on the classification scheme and on the attributes of service quality that we derived from the CIT analysis. Through these analyses, we could remove the redundancy among attributes and group the attributes into new constructs, which are mutually exclusive and exhaustive; we built a more sophisticated measurement model of service quality.

• Journal of the Korea Safety Management & Science
• /
• v.11 no.2
• /
• pp.117-126
• /
• 2009

We develop methods for propagating and analyzing EPCI(Extended Process Capability Index) by using the error type that classifies into accuracy and precision. EPCI developed in this study can be applied to the three combined processes that consist of production, measurement and calibration. Little calibration work discusses while a great deal has been studied about SPC(Statistical Process Contol) and MSA(Measurement System Analysis). EPCI can be decomposed into three indexes such as PPCI(Production Process Capability Index), PPPI(Production Process Performance Index), MPCI(Measurement PCD, and CPCI(Calibration PCI). These indexs based on the type of error classification can be used with various statistical techniques and principles such as SPC control charts, ANOVA(Analysis of Variance), MSA Gage R&R, Additivity-of-Variance, and RSSM(Root Sum of Square Method). As the method proposed is simple, any engineer in charge of SPC. MSA and calibration can use efficientily in industries. Numerical examples are presentsed. We recommed that the indexes can be used in conjunction with evaluation criteria.

• Proceedings of the KSR Conference
• /
• 2005.05a
• /
• pp.819-824
• /
• 2005

This paper describes the measurement result of leakage current flowing arresters connected in feeder lines to propose an optimal management method. Twenty seven arresters set in seven areas were analyzed on a regular basis for 4 months. The results showed that the RMS and the peak value of the total leakage currents for soundness arresters were a range of $200uA{\sim}00uA$. respectively. During the period of measurement, the magnitude of the leakage current didn't show conspicious changes and there were impossible places to analyze arrester's status due to including high THD rate in a feeder line, From the study, leakage current measurement has to be performed at a condition without running an electric train in the line, and the allowable RMS value of soundness arrester is bellow 600uA.

• The Journal of the Korea Contents Association
• /
• v.2 no.4
• /
• pp.76-84
• /
• 2002

The conventional database evaluation method is carried out by the way in which the person in charge of each specialty database(DB manager) composes the evaluation sheets for corretionㆍrevision on the already-constructed database in a manual method and carries out the measurement and re-education of DB workers based upon it. As a result, that way consumes much time on career information and measurement works about DB workers, causing low time and cost efficiency and lack of systematic management of DB workers, resulting in becoming the hindrance factor of databases quality improvement. This research provides on-line, red-time results of measurements about the efficiency of DB production and DB workers by combining the static measurement with dynamic measurement by DB manager, both of which utilize the System. Therefore, the DB manager can contribute to the improvement of DB quality by determining the continuation of DB production by DB workers or carrying out the re-education of DB workers without being affected by time or spacial constraints.

• Journal of the Korean Operations Research and Management Science Society
• /
• v.37 no.2
• /
• pp.1-16
• /
• 2012

NCW(Network Centric Warfare) offers BSEs(Battelspace-Entities) the capabilities of sharing information through C4ISRCommand, Control, Communications, Computers and Intelligence, Surveillance and Reconnaissance) network and it also improves their combat powers based on information superiority with awareness of common situation in battlefield and self-synchronization. Although the concept of NCW was developed at the end of 1990 and there have been various studies for NCW from the development of its concept, the effort for measuring the synergistic effect of NCW is insufficient at the present time. Therefore, in this paper we reviewed literatures concerning the effectiveness measurement of NCW. The category of our survey is network effect, metrics, simulation, battlefield information, social network analysis and mathematical model. The main purpose of this study is to suggest future researchers a research direction by analyzing the aspects and limitations of existing studies about the quantitative measurement of NCW.

• Journal of Korea Society of Digital Industry and Information Management
• /
• v.6 no.4
• /
• pp.225-235
• /
• 2010

People are getting more interested in 3D stereoscopic movie, but due to the sudden concern, there is less research how 3D stereoscopic movie influence on people. The present research aims at developing 3D stereoscopic movie measurement. For this, we tested three variables which are perceived functionality, impression, and presence. Perceived functionality is defined as how people perceive functions of 3D stereoscopic movie for instance depth, and impression is defined as how people integrate various information as a total image. Finally, presence is a psychological state that individual's perception fails to accurately acknowledge the role of the technology in the experience. As a result, perceived functionality consists of four factors, impression consists of eight factors, and presence consists of three factors. As an exploratory research, we cannot guarantee the validity of the measurement, but as a seminal research it is worthwhile to pay attention.

• Proceedings of the KSR Conference
• /
• 2006.11b
• /
• pp.376-380
• /
• 2006

There are several methods which estimate the behavior of the Structures. Recently, several displacement measuring instruments such a GPS are substantially developed. So, considering this technique, displacement measurement will be a very efficient method for estimating the behavior of the Structures and maintenance. Therefore we need to develop methods of structure maintenance & management by using displacement measuring instruments. In this study, I suggest to maintenance & management method by using displacements about simple beams and cantilever beams which are very important structure in civil engineering. The results show that the proposed method is capable of estimating the displacement and stress of the Beam Member by combining the proper number of measurement and optimum measurement points.

• Journal of Navigation and Port Research
• /
• v.32 no.2
• /
• pp.141-148
• /
• 2008

This paper is structured into three main parts and a conclusion. The main section provide definitions of efficiency, effectiveness and performance in terms of the distribution channel, followed by a review of related performance measurement, before discussing difficulties of measurement. According to the theoretical approach, it appears that key theroretical issues are centered around customer service, logistics excellence, time compression, the use of IT, and a move towards integrated logistics. The empirical approach shows that in the past, various financial performance indicators were regarded as relevant management information. However, today, management needs additional performance indicators. Therefore, external assessments of effectiveness must be performed to measure customers' satisfaction with the physical flow of product through the distribution channel network. So, what is needed is to take previous normative and explorative research and progress through a framework by developing valid measures of distribution channel's effectiveness and efficiency, and identifying research methodologies suited to the data collection requirements.

• Knowledge Management Research
• /
• v.19 no.4
• /
• pp.149-170
• /
• 2018

Healthcare lifelog, a personal record relating to disease treatment and healthcare, plays an important role in healthcare paradigm shifts in which medical and information technology converge. Healthcare services based on various healthcare lifelogs are being launched domestically by both large corporations and small and medium enterprises, however, they are being built on an individual platform that is dependent on each company. Therefore, the terms of lifelog data are different as well as the measurement specifications are not uniform. This study proposes a reference model for minimum common data required for sharing and utilization of healthcare lifelog. Literature study and expert survey derived 3 domain, 17 essential items, and 51 sub-items. The model provides definition, measurement data format, measurement method, and precautions for each detailed measurement item, and provides necessary guidelines for data and service design and construction for healthcare service. This study has its significance as a basic research supporting the activation of ecosystem by ensuring interoperability of data between heterogeneous healthcare devices linked to digital healthcare platform.

• Journal of Industrial Convergence
• /
• v.6 no.2
• /
• pp.43-56
• /
• 2008

Measurement is used for evaluation of product or process exactly. If it couldn't measured correctly, Quality-cost must be raised and it would be hard to improve product quality. So, this study suggests improvement guide line for the multilateral problems of measuring instrument operation based on the investigation of 157 small and medium-sized enterprises in February, 2008. To use measuring instrument correctly, man who treat it must be accustomed with the structure, the performance, the method. The instrument is selected properly for the measurement goal. If not, results couldn't be correctly or wasted time, efforts, and costs. When selecting a instrument, the tolerance, the size, the figure, the material, and the efficiency must be considered. If the measuring instruments are controlled efficiently, it could be accomplished that improving product quality and coinciding with the goal of QM.