• International conference on construction engineering and project management
• /
• 2005.10a
• /
• pp.474-479
• /
• 2005

Indicators measuring performance and the level of informatization of construction companies have recently been developed. Construction companies' investment in informatization, however, is still relatively low compared to that of other companies in different industries, since it has been difficult in quantifying the effect of informatization on total performance. This study, therefore, conducted an industry survey using indicators provided by previous studies, and used them to calculate performance and informatization indices for construction companies. Finally, it suggested a quantitative analysis of the effect of informatization on these companies' performance.

• 한국디지털정책학회:학술대회논문집
• /
• 2005.06a
• /
• pp.51-71
• /
• 2005

Performance measurement systems based on the principle that "if you can't measure it, you can't manage it" reinforce a short-term culture by focussing on tangible outputs. Instead, the focus of organisations should be on sustainable long-term performance through continuous systemic improvement. To establish and reinforce behaviours that drive systemic improvement, measurement and reporting systems need to be de designed to re-enforce work to role behaviour by managers. This paper discusses this concept and how it is being applied in practice through an ongoing action research project.

• Knowledge Management Research
• /
• v.13 no.4
• /
• pp.55-69
• /
• 2012

This paper developed measurement indices for intellectual capital of public R&D organizations and investigated causal relationships among the components. We developed 10 measurement factors and 37 indicators and confirmed the reliability of these measurements. We offered an alternative to the existing model for searching causal relationships. From our survey research, using the structural equation model, we found a new relationship. In contrast to the existing model, we found a cycling relationship among three variables: human capital causes structural capital, structural capital causes relational capital, and relational capital causes human capital.

• Journal of The Institute of Information and Telecommunication Facilities Engineering
• /
• v.9 no.1
• /
• pp.24-28
• /
• 2010

The Quality of Experience (QoE) of next Generation wired/wireless network services based upon IP networking is becoming a popular issue in recent years. The user experience of Internet services such as IPTV, online game, web surfing and etc, are becoming the most desirable factors to service providers to improve service performance and customer's satisfaction. However, collecting user experience from customers and obtaining the QoE parameters from the Quality of Service (QoS) parameters such as bandwidth, delay, jitter or admission control algorithm, are difficult subjects because of the various service types and user characteristics. In this paper, we propose a framework which contains service classification, QoE analysis and service enhancement steps for a suitable QoE measurement and management protocol. We define the user satisfaction indicators of the Internet services, classify the categories of each type of services, and analyse the Key Performance Indicator (KPI) in each type of services to perform the QoS parameters and improving the service qualities.

• Journal of Korean Society of Transportation
• /
• v.23 no.8 s.86
• /
• pp.193-202
• /
• 2005

Due to the importance of SCM(Supply Chain management) in business logistics. many studies related to the SCM performance measurement have been conducted. However, previous SCM performance measurement models have not reflected both ways, operational efficiency and response for market shift. The aim of this research is to suggest a dynamic model to measure SCM performance both with operational efficiency and response for market shift, based on previous SCOR model. To achieve this aim, we developed a cognitive map-based model described eleven KPIs (Key Performance Indicators) with different weight values. And, to measure response level for market shift, we used the concept of entropy-elasticities. Finally, through some actual cases, merits that have no previous models were shown.

• Journal of Korean Critical Care Nursing
• /
• v.13 no.1
• /
• pp.44-62
• /
• 2020

Purpose : The purpose of this study was to systematically review the measurement tools that are used to assess the pain of intensive care unit (ICU) patients. Method : In this systematic review, the studies published between 2009 and 2018 were selected based on the PRISMA flow chart. Data sources included MEDLINE, EMBASE, CINAHL, and Cochran. We assessed the quality of pain assessment tools reported in individual studies using Terwee et al.'s the Quality Criteria for Measurement Properties. Results : We reviewed 67 studies and 12 pain assessment tools that included two self-reported, seven observational, and three multifaced tools with observations and physiological indicators. The most frequently used tool was the Critical Care Pain Observation Tool. The Multidimensional Observational Pain Assessment Tool was rated the highest quality. Nine of the ten tools that included observations reported content validity, four reported construct validity and nine reported correlation coefficient. Conclusion : It was found that observational tools are appropriate for assessing pain in ICU patients with limited communication skills. To increase the validity and reliability of pain assessment in ICU patients, further research on the physiological indicators of pain is needed.

• Journal of Korean Society for Geospatial Information Science
• /
• v.19 no.1
• /
• pp.3-11
• /
• 2011

This paper aims to develop a web based GIS system which is able to evaluate and visualize the overall degree (in terms of pleasantness and aesthetics) of pedestrian friendliness of the environment, as well as pedestrians' convenience through a Walkability Indicators that simplify pedestrian environment elements into a quantitative index in accordance with characteristics of pedestrian space. To make this goal come true, we developed and applied Walkability index which can measure the pedestrian environment through reflecting quantitative Indicators based on GIS supplementing the limit of Literature Review. In addition, in order to develop index we utilized AHP(Analytic Hierarchy Process) and we displayed measurement result on study area through web GIS Services. The proposed pedestrian measurement system is expected to be applicable in the visualization of pedestrian movements and the evaluation of convenience levels of pedestrian environment.

• International Journal of Quality Innovation
• /
• v.8 no.3
• /
• pp.156-172
• /
• 2007

The high-tech industry is the economic lifeline for Taiwan. Its characteristics are short product life cycle, rapid changes in the market, and a high obsolescence rate for new products. Under globalization, the high-tech industry has adopted Information Technology (IT) to shorten the manufacturing process, reduce costs and conduct product research and development (R&D) to increase the core competence of enterprises and achieve the goal of sustainable operations. Enterprises should actively strengthen their integration with internal and external resources and lead in R&D management to increase industrial operating performance. Effectively managing operations and R&D management evaluation in Taiwan's High-tech Industry has become a critical subject. This study adopted 4 major Balanced Scorecard (BSC) perspectives to establish the Total Performance Evaluation Indicators for the R&D management department in Taiwan's High-tech Industry. The Analytic Network Process (ANP) was applied to evaluate the overall performance of the R&D management department. The research framework is divided into 2 phases. The first phase is combined with the 4 major perspectives, Financial, Customer, Internal Business Process and Learning and Growth, as the related indicators for each measurement perspective. The Key Performance Indicators (KPI) were selected using Factor Analysis to identify the key factor from the complicated indicators. The relationship between the characteristics of each BSC's evaluation perspective is dependence and feedback. This study applied ANP to conduct the calculation and adjustment of correlation between each KPI, and determine on their relative weights for the objective KPI. The "Financial Perspective" for R&D management department in Taiwan's High-tech Industry focused on the budget achievement rate of R&D management. The weight indicator value is (0.05863). The "Customer Perspective" focused on problem-solving satisfaction. The weight value of this indicator is (0.17549). The "Internal Business Process Perspective" focused on the quantity and quality of R&D. The weight value of this indicator is (0.13506). The "Learning and Growth Perspective" focused on improving competence in the research personnel's professional techniques. The weight value of this indicator is (0.02789). From the total weighting indicators, the order of the Performance Indicators for the R&D management department in Taiwan's High-tech Industry is: (1) Customer Perspective; (2) Internal Business Process Perspective; (3) Financial Perspective; and (4) Learning and Growth Perspective.

• Journal of the Korea Institute of Building Construction
• /
• v.17 no.2
• /
• pp.199-209
• /
• 2017

The measurement of business performance is important to secure the competitiveness of construction companies. Therefore, the purpose of this study is to analyze what is needed to increase the competitiveness of small & medium construction companies. In order to analyze efficiently, this study reconfirms the effectiveness of Key Performance Indicators(KPI) of construction companies selected from previous studies. The empirical analysis to find differences of KPI between small & medium construction companies and big construction companies is performed using the 4,286 construction company samples extracted by 'KIS-Value Data Base'. The results of the empirical analysis show that there are significant differences in characteristics of KPI between small & medium construction companies and big construction companies. Particularly, small & medium construction companies are relatively insufficient to invest for the purpose of preparation for future and long-term growth. Additionally, empirical tests reconfirm that most of the KPIs from previous survey studies are suitable as a performance indicators. The contribution of this study is to analyze empirically small & medium construction company's strong & weak points and the effectiveness of KPIs derived from previous studies.

• Korean Institute of Interior Design Journal
• /
• v.24 no.6
• /
• pp.47-57
• /
• 2015

In this research, an attempt was made to approach social sustainability of residential environments that have been studied thus far in community-oriented research in a broader perspective, with the aim to induce evaluation indicators for social sustainability of a residential environment that is oriented for enhancement of the residents' life quality. First, evaluation system of social sustainability of residential environments is divided into 6 areas that include regionality, diversity, fairness, satisfaction of diverse needs, social exchange, and participation and decision making. A subdivision was also introduced to account for evaluation properties by area. Second, regarding measurement of life quality in a residential environment, the scope of evaluation was divided into residential environment dimension, resident dimension, and management dimension which can incorporate both objective evaluation and subjective evaluation in consideration of the fact that it involves both physical environment and socio-psychological elements. Third, evaluation indicators by area were collected based on an analysis of preceding studies. For the purpose, a total of 193 indicators were extracted, including 28 items of regionality area, 26 items of diversity area, 28 items of fairness area, 58 items of satisfaction of diverse needs, 34 items of social exchange area, and 19 items of participation and decision making area. The kind of evaluation indicators have meaning in that it can be used as an evaluation tool of social sustainability that can be applied universally from the planning stage. It can be utilized as a basic data for enhancement of life quality and promotion of social values in a residential environment.