• 한국컴퓨터정보학회논문지
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• 제7권4호
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• pp.211-219
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• 2002

CRM의 도입이란 마케팅전략을 제품중심에서 고객중심으로 바꾸고. 모든 프로세스를 고객중심으로 고객의 시각에서 출발하여 업무를 재설계하는 것이며, 이러한 고객관계관리를 강력하게 지원할 수 있는 정보시스템을 도입하는 것을 의미한다. 본 논문에서는 CRM마케팅의 발전변이를 고찰해 보고 CRM의 접근방법과 추진전략을 제시하여 이에 따른 우리의 문제점과 체제구축에 따른 기대효과를 도출해 보고자 하였다. 이에 CRM의 마케팅은 어떻게 발전되어 왔는가. 소품종 대량생산의 Mass 마케팅에서 Segmented Target 마케팅으로 발전되고, 다시 다품종 소량생산의 개별화된 One-to-One 마케팅에서 다시 Interactive Realtime 마케팅으로 발전하고 있다. CRM을 성공적으로 추진하기 위해서는 크게5가지 분야에서 접근하고 있으며, CRM은 기존의 고객만족 경영의 연장선상에서, IT 기술을 이용하여 데이터에 근거한 고객만족 경영으로 접근해야 한다. 그리고 Customer와 Relationship, Management. System의 각 측면에서 더 자세히 구현될 수 있다. 국내에서 성공적으로 CRM을 구축하기 위해서는 고객을 출발점으로 시작하여 상품을 개발하는 단계까지 순서적으로 접근하는 것이 바람직하며, 마케터의 관점에서 제품을 팔기보다는 고객의 관점에서 서비스하는 개념으로 접근해야 한다.

• 아태비즈니스연구
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• 제9권2호
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• pp.123-136
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• 2018

The purpose of this study is to investigate the effects of six factors (accuracy, perceived usefulness, perceived ease of use, security, instant accessibility, and ease of use) on re-use intention; and then to help to establish future marketing strategy. In order to achieve the study's objectives, this study conducted an online questionnaire on the Internet, Wenjuanxing. The total of 270 copies through APP-Wechat (Wicket), and 245 were used for analysis. For statistical processing, SPSS22.0 is used to analyze the influence relationship amongst factors for mobile tourism information service, a variety of analysis, such as factor analysis, reliability analysis, mass regression analysis, simple regression analysis were employed. The results of this study are summarized as follows. As a result of analyzing the factors affecting the satisfaction of consumers using chinese Ctrip mobile app, the perceived usefulness and perceived ease of use of mobile tourism information service attributes have a significant effect on user satisfaction. The accuracy of mobile information service were found to have no significant effect on satisfaction. The security, immediacy of access, and usability of the payment service of mobile APP were found to have a significant effect on satisfaction. And customer satisfaction has a significant effect on re-use intention.

• 디지털콘텐츠학회 논문지
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• 제7권1호
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• pp.1-8
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• 2006

테크놀러지의 발전에 따른 대중매체의 발달은 다양한 콘텐츠의 개발을 활발하게 하고 있다. 그 중 음악콘텐츠는 이제 문화콘텐츠 전반으로 그 역할이 확대되어 그 시장 또한 빠른 속도로 성장하고 있다. 음악시장이 음반중심에서 디지털 음원시장으로 변화하면서 디지털 사운드콘텐츠의 창작, 유통, 마케팅의 방법이 달라지고 있으며 이렇듯 음악 산업 환경이 역동적으로 변화하며 음악산업 패러다임 변화를 요구하기에 이르렀다. 본 연구에서는 이러한 시대적 변화에 따른 국가적 정책과 지완 법률의 개정, 국민적 인식 둥 음악 산업을 발전시키기 위해 진행되고 있는 사항들을 고찰하고 앞으로의 나아갈 방향을 제시하고자 하는데 의의가 있다.

• 복식문화연구
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• 제17권6호
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• pp.1034-1046
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• 2009

Based upon literature survey, this research aims to analyze western children's clothing and characteristics over centuries. It was not until the 18th century that children were given serious consideration and that fabrication of clothing began to be designed only for children. The very first clothes which revolutionized children's wear was 'a la matelot' in the 18th century which freed children from physical restriction, recognized gender difference, and sailor suit became popular among all sexes and adopted as school uniform. And then children's clothing was shortened in length and adopted tubular silhouette, which allowed greater comfort and movement. The 20th century saw children's wear reform to be carried out after the World War II due to invention of synthetic fiber, easy care dress material, mass production system and sophistication of marketing methods. Further evidence of improvement of children's social status can be found in contemporary designs: for example, 'casualized' wear, 'character design' which reflects children's psychology and 'family look' which is designed to be worn with mothers. This evolution of children's clothing within western dressing support the view that children's clothing is not a miniature of adult wear but it reflects idiosyncrasies of the era and exerts children's dignity.

• Journal of Dairy Science and Biotechnology
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• 제17권1호
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• pp.39-49
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• 1999

Since IMF relief financing, domestic economy has been rapidly cooled down. At this point that we predict an overall decrease of production and sale of industries, cooperative marketing activities of the whole dairy industry are required to promote milk consumption. As everyone knows, advertisement is only one of the various factors that affect sales. Other factors include price, distribution, package, promotion, and consumer's needs and taste. The objectives of the cooperative advertising campaign should be trial purchase of new consumers, maintenance of brand loyalty of existing consumers, more positive experience of using the product, and increase of frequency of purchase. Long term analysis is essential to making these kinds of behaviour changes. Also the objectives of the communication program should be a shift of awareness of milk from 'a basic health food for children' to a substitute to the beverage even for adults. To share database of consumers among companies, we need to find ways to use interactive on-line services, the internet, D.M. events and so on as well as the mass media. It should be a precondition that the main body of the cooperative advertisement includes the milk processing board, dairy companies, livestock cooperations, farmers and the Government. To assure continuous, activities to promote milk consumption, the Government should take the lead in legislating 'An enforcement ordinance for milk promotion and research', and seek complementary measures and support to establish the ordinance.

• Journal of Information Technology Applications and Management
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• 제27권5호
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• pp.69-80
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• 2020

Recently, luxury brands are selling their products to consumers using their own direct online channels. In the online channel, marketing strategy through storytelling is needed because consumers do not have enough product experience. Therefore, luxury brands are actively utilizing social media and delivering stories includes their birth and growth. Unlike mass media, social media communicates with consumers more quickly and frequently and delivers the story of brand naturally. This study classifies luxury brands into four groups based on story recognition of luxury brands and self-esteem, and analyzes and materializes each group of the propensities of luxury brand consumption. It also tries to draw strategic implications for effective SNS advertising by analyzing narrative transportation on SNS advertising, interests in videos, and the interests in story based on these typified groups of luxury consumption. The result of the analysis shows that there is a difference in consumption propensity among consumers who were classified into four groups according to story cognition of luxury brands and self-esteem. There is also a difference in the response to narrative images through SNSs, such as narrative transportation, interests in videos, and interests in brand stories.

• 한국의류학회지
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• 제29권2호
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• pp.298-306
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• 2005

The Main objective of this study was to investigate the relationship between lifestyle and clothing buying behavior of college female students in Japan. A questionnaire was developed to measure clothing urchasing motives, fashion information sources, evaluation criteria of clothing, store attribute and lifestyle, The questionnaire was administered to 131 female college students in Tokyo of Japan. the data was analyzed using percentage, frequency, mean, factor analysis, Cluster Analysis and ANOVA, Duncan Multiple Range test. The results of the study were as follows : 1. The female college students were classified into fourth subdivisions by the cluster analysis; rational group, economic group, progressive group, fashion-oriented group. 2. The clothing purchasing motives o consumers were significantly different according to lifestyle subdivision in social, personal. 3. In the case of fshion information sources, significant differences were found according to lifestyle subdivision in mass media information, information by marketer, information by consumer. 4. The evaluation criteria of clothing were significantly different depending on lifestyle subdivision in esthetic, quality and management, external criterion. 5. The store attribute were significantly different depending on lifestyle subdivision in convenience, service and atmosphere of store.

• 식품과학과 산업
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• 제53권4호
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• pp.397-409
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• 2020

Coffee, which has spread from Ethiopia to Arabia, Europe and then to Korea, has become the most beloved beverage among today's Korean people. After liberation, instant coffee was first introduced to Korea through the U.S. military, and coffee became popular in earnest. In the 1970s, Dongsuh Foods led localization of coffee by mass-producing instant and regular coffee, and in the 1990s, coffee shops replaced teahouses. After the 1997 financial crisis, office workers made coffee on their own as companies downsized on secretarial staff, leading to a further growth in instant coffee mix market. In 1999, the first foreign brand Starbucks was introduced to Korea and the culture of takeout espresso coffee took off. As consumers' preferences of coffee constantly evolve, the demand for high-quality specialty coffee has emerged, individual roasters have grown in order to meet the demand, and a viral marketing through SNS has been used as a growth engine. In 2020, the spread of coronavirus(COVID-19) is affecting the global coffee market. As many offices, coffee shops, and restaurants practice social distancing, out-of-home sales such as coffee shops have decreased, whereas sales for a takeout coffee and home-café products have increased.

• 디지털산업정보학회논문지
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• 제18권3호
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• pp.97-110
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• 2022

The case study looks into the case of the "extreme" market segmentation strategy of company L with its top luxury windows and door brand "Lonchel". Company L has long enjoyed a leading position in the Korean windows and doors mass market. However, it went against their already well-established flagship brand and created a completely new one called "Lonchel", pursuing an extreme market segmentation strategy focusing on the small niche market of highest-income customers exclusively. The strategy has turned out to be successful and the company has gained long-lasting competitive advantages. In this vein this study analyzes the market environment in which the top-tier brand "Lonchel" appeared, the concept of the extreme positioning and the smallest viable market, the characteristics of target customers, the company's analysis of and response to them, and the analysis of products to meet their needs. The brand operation plan and promotion will be also reviewed. Through this, we intend to draw implications related to the extreme positioning strategy that a company may pursue in a target market of small groups of people.

• 한국콘텐츠학회논문지
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• 제22권2호
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• pp.88-106
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• 2022

본 연구는 매스미디어와 소셜미디어 데이터의 텍스트마이닝 분석과 심층면접을 활용하여 소비자불매운동에 대한 사회적 담론을 확인하고 구체적인 소비자경험을 탐색하고자 하였다. 분석결과, 불매운동 관련 온라인 뉴스의 토픽은 불매운동 원인과 불매운동 과정에서 나타난 각 주체들의 대응, 불매운동 효과의 내용을 포괄하는 것으로 나타났다. 심층면접 결과, 참여자들은 자체적으로 정보를 탐색하고 검증을 하며 탈중심화된 불매운동 참여 경험을 가지는 것으로 나타났다. 불매운동 과정에서 대체재 부재, 불매기업의 마케팅 영향으로 인한 혼란스러운 경험과, 불매행동으로 자신의 생각을 표현하고 신념을 강화하는 긍정적 경험이 함께 나타났다.