• 제목/요약/키워드: Management support service

검색결과 2,014건 처리시간 0.03초

IT거버넌스의 영향요인 분석: ITA/EA 기능 중심 (An Analysis for Influence Factors for IT Governance: Focusing on ITA/EA Functions)

  • 안연식;강재화;조형래;김문중
    • 한국IT서비스학회지
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    • 제6권2호
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    • pp.63-80
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    • 2007
  • In this paper, the function factors contributing to ITA/EA functions in their organizations, are suggested. Also the reasons to the construction of IT governance system and their effects on the their organizations are discussed and the relationships are verified by empirical model. From the survey, the data of the 227 respondents were collected and regression analysis was performed for validating the research model. ITA/EA functions consist of the IT infrastructure systemization, ITA/EA business process support, IT investment efficiency factors. And the factors of IT resource and performance management, IT process management, IT service management are included to IT governance. The main analysis results described significantly are shows as follows. At first, IT resource and performance management factor is effected by the ITA/EA business process support factor and IT investment efficiency factor. In similarly, IT service management factor is also affected by the factors such as ITA/EA business process support, IT investment efficiency, and IT infrastructure systemization. In additional analysis, IT investment efficiency factor in official sectors, ITA/EA business process support factor in private sectors respectively are described as the significant factors on the IT governance.

홀로 사는 일상생활 기능제한 노인의 건강 상태 및 사회적 지지 현황 (Health Status and Social Support among the Elderly Living Alone with Restricted Daily Functions)

  • 박영희
    • 보건의료산업학회지
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    • 제12권1호
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    • pp.95-107
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    • 2018
  • Objectives : This study was performed to investigate the health status and social support among elderly living alone with restricted daily functions using the data of the "2014 the Korean Elderly Survey". Methods : Data on 2,407 elderly living alone were drawn and statistically examined using a t-test, an ANOVA, and a multiple regression analysis. Results : The study found that first, the elderly living alone with restricted daily functions comprised 22.1% of the total elderly living alone, and those who were older elderly, illiterate, with low-income, having poor nutrition management, and with a poor health status. Second, among the elderly living alone with restricted daily functions, there was a group with very little support from the family and only 14.0% were covered by long-term care insurance. Third, the life satisfaction of the elderly with restricted functions was lower than that of the non-restricted elderly, and was affected by income, health conditions, depression, access to senior welfare centers, and communication with others. Conclusions : The elderly living alone with restricted daily functions have serious health risks and social support, and hence they should be provided with more proactive support for life, health care and social care to live independently within their communities.

장애유형에 따른 양육스트레스와 사회적 지지 비교 (The Study of Comparing Parenting Stress and Social Support according to Type of Disability)

  • 김희정;김동현
    • 보건의료산업학회지
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    • 제6권3호
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    • pp.171-182
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    • 2012
  • We tried to look for parenting stress and social support of parents who look after children with mental retardation, intellectual disability, physical disability, and deafness. We also tried to know type and severity of parenting stress and inform a necessity of a resource and social support through the study. We subjected parents who have children with disability and visit 7 medical centers to treat in the 4 cities. The parents filled out the questionnaire. We analysed the scale of parenting stress and social support using Likert 5 point scale. As a result of parenting stress and social support according to general characteristics by type of disability, parenting stress was very high regardless of type of disability. However, the parents who have children with disability had lower social support. In detail, the parents who have children with mental retardation had the highest parenting stress, and the parents who have children with deafness had the lowest parenting stress. In the social support, the parents who have children with mental retardation received high social support, and the parents who have children with intellectual disability received low social support.

결혼이민자가족을 위한 통합지원 패러다임 모색에 대한 탐색적 연구 -동대문구 결혼이민자가족지원센터를 중심으로- (A Exploratory Study of Integration-Support Paradigm for Transnational Marriage and Family: Focused on the Dongdaemun-gu Transnational Marriage and Family Support Center)

  • 오윤자
    • 가족자원경영과 정책
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    • 제11권4호
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    • pp.73-92
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    • 2007
  • This study explored the integration-support paradigm for transnational marriages and families as a well-grounded service model supporting a transnational family of immigrants in Korea at a time when Korean society showed increased interest in interracial marriages. The research mainly focused on the Dongdaemun-gu Transnational Marriage and Family Support Center, utilizing the relative actual practice at the center and the secondary data of previous studies. The findings were as follows: The integration-support paradigm for transnational marriage and family comprised of the following elements : the institutionalization of welfare and medical services; the systematization of legal institution and execution the settlement of mid- and long-term policies and the practical programs of the government proper approaches to the formation of a healthy marital couple and family relations; total services related to rearing and educating children properly including education cost support to family incomehousing for the stabilization of family life support for socio-cultural exchanges within the family : as well as the radical conversion of social recognition of a transnational family. This paradigm is expected to be a well-grounded service for the integration-support of transnational families.

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경기지역 학교급식지원센터 도입 여부에 따른 구매관리 효율성 연구 (Efficiency of Purchase Management as Determined by the Adoption of School Meal Service Support Center in Gyeonggi Area)

  • 이지혜;김보람;주나미
    • 대한영양사협회학술지
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    • 제26권3호
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    • pp.196-207
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    • 2020
  • This study was undertaken to provide basic data for revitalizing the school meal support centers and improving school meals, by analyzing the purchase conditions and satisfaction of food according to an adoption of a school meal service support center. Comparing the purchasing efficiency, convenience to purchase, and higher overall satisfaction was achieved when a school meal service support center was adopted by the local government, as compared to non-adopted school meal service support centers. Therefore, it is considered that the adaption of a school meal service support center is urgently required by non-adoption local governments. Moreover, the stability of food material supplies was also higher in the adopted rather than the non-adopted centers. Satisfaction with the quality of food ingredients was also found to be significantly higher in the adopted centers. These results indicate that if the local government adopts and introduces the school meal support center, inconsistencies observed in the return and exchange processes experienced by the non-adopted centers can be resolved, and food quality satisfaction can be improved. We, therefore, propose the necessity to implement a system for determining reasonable pricing by establishing systematic cooperation among schools, manufacturing entities (suppliers), and the School Meal Service Support Center.

교육서비스 품질이 지원 사업 충성도와 경영성과에 미치는 영향 : 사업체 형태를 중심으로 (Quality of Retailer Education Program and its Effect on Loyalty and Business Performance)

  • 박우석;이철;임재익
    • 벤처창업연구
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    • 제8권1호
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    • pp.127-136
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    • 2013
  • 2009년부터 시작된 소상공인 조직화 지원 사업은 2013년 들어 소상공인 협업화 지원 사업으로 변하면서 정책적 위치를 확립해 나가고 있다. 이 지원 사업은 크게 두 가지 측면을 지원하고 있는데, 하나는 유통의 효율화를 위해 소상공인들을 조직화 하여 규모의 경제 측면을 강화시키는 것이고, 다른 측면은 방문교육을 통하여 경영을 개선하고 효율성을 제고하는 것이다. 본 연구에서는 소상공인 조직화 지원 사업의 두 가지 측면 중 방문교육의 영향에 대해서 연구한다. 세부적으로는 사업체 형태를 체인형 소상공인과 조합형 소상공인으로 나눠 방문지도 교육의 품질이 경영성과 및 지원 사업의 충성도에 주는 영향을 실증적으로 분석하였다. 분석 결과, 지원 사업의 충성도에는 방문지도 교육의 품질이 사업체 형태에 상관없이 유의한 영향을 주는 것으로 분석되었다. 그러나 경영성과에는 조합형 소상공인의 사업장에서만 방문지도교육의 품질이 유의한 영향을 주는 것으로 분석되었다. 따라서 소규모 점포 조직화 지원 사업에 대한 충성도를 높여 계속적으로 지원 사업을 받게 하기 위해서는 방문지도교육의 품질을 높여야 하며, 소상공인들의 경영성과를 높이기 위해서는 사업체 형태를 고려해야 함을 시사하고 있다.

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병원 의사결정지원시스템의 서비스 품질이 경영성과에 미치는 영향 : K대병원 사례 중심으로 (A Study on the Effects of the Service Quality of Hospital's Decision Support System on Management Performance : the Case of K-University Hospital)

  • 박진희;권두순;이미영
    • Journal of Information Technology Applications and Management
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    • 제21권2호
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    • pp.81-98
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    • 2014
  • Recently, due to external environment like the changes in health policy and various healthcare accreditations, along with hospital's internal efforts to improve the quality of medical services, demands for the development of medical information systems are increasing. Some examples are clinical information like DUR (Drug Utilization Review), CVR (Critical Value Report), and automatic benefit processing by treatment purposes, or hospital DSS (Decision Support System) on overall medical practice. Such systems act as a guide in making clinic judgments during practice or in other medical practice, and their effects on the medical treatment improvements are being proven by previous studies. In the reality of increasing attention in the effects of medical treatment improvement, studies related to hospital DDS were mostly focused on clinical, technical, and engineering points of view, and studies focusing on the user viewpoint are very limited. In order to verify the effects of DSS on practice improvements and hospital's management performance, this study used a research model constructed to verify how SERVQUAL of hospital DSS affects hospital management performance in BSC (Balanced Score Card) point of view. To empirically verify the research model, a questionnaire was conducted on the basis of "K-University Hospital's DSS" on clinicians and hospital employees related to system development, and the relationships between the factors were analyzed through path analysis. As a result of path analysis, excluding reactivity, tangibility, confidence, reliability, empathy among service qualities, had partially significant effects on management performance factors (learning and growth, internal process, financial affairs). This study is to prepare the theoretical ground on the management performance analysis of hospital DSS, and suggest the service quality of the system that should be considered in the planning and development stages for improved system.

컨벤션 참가자를 위한 스마트폰 지원서비스 구성 및 사용자 선호도에 관한 연구 (A Study on Configuration of Smart Phone Support Services and User Preferences)

  • 김길래
    • 정보관리연구
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    • 제42권1호
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    • pp.157-171
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    • 2011
  • 본 연구의 목적은 컨벤션 활동에 따른 모바일 지원서비스 영역과 세부 지원서비스를 개발하고 사용자 선호도를 분석하는 것이다. 질적인 연구방법을 사용하여 모바일 지원서비스 영역과 세부 지원서비스를 추출하였으며 전문가 서베이 방법을 통해 사용자 선호도를 분석하였다. 연구결과 20개의 지원서비스 영역과 43개의 세부지원서비스 항목들이 추출되었으며 컨벤션 참가자들을 위한 서비스 항목의 설계를 위한 사용자 선호도가 분석되었다.

TOSS: Telecom Operations Support Systems for Broadband Services

  • Chen, Yuan-Kai;Hsu, Chang-Ping;Hu, Chung-Hua;Lin, Rong-Syh;Lin, Yi-Bing;Lyu, Jian-Zhi;Wu, Wudy;Young, Hey-Chyi
    • Journal of Information Processing Systems
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    • 제6권1호
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    • pp.1-20
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    • 2010
  • Due to the convergence of voice, data, and video, today's telecom operators are facing the complexity of service and network management to offer differentiated value-added services that meet customer expectations. Without the operations support of well-developed Business Support System/Operations Support System (BSS/OSS), it is difficult to timely and effectively provide competitive services upon customer request. In this paper, a suite of NGOSS-based Telecom OSS (TOSS) is developed for the support of fulfillment and assurance operations of telecom services and IT services. Four OSS groups, TOSS-P (intelligent service provisioning), TOSS-N (integrated large-scale network management), TOSS-T (trouble handling and resolution), and TOSS-Q (end-to-end service quality management), are organized and integrated following the standard telecom operation processes (i.e., eTOM). We use IPTV and IP-VPN operation scenarios to show how these OSS groups co-work to support daily business operations with the benefits of cost reduction and revenue acceleration.

노인의 지역사회보호에 있어서 주거관리의 역할과 장점 (The Role and Issues of Housing Management in Community Care for Older People)

  • 홍형옥
    • 가정과삶의질연구
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    • 제20권5호
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    • pp.51-67
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    • 2002
  • The purpose of this study is to find the role and issues of housing management under the community care system which cover the middle class older people. Research method was qualitative research by the interview of 21 subjects with open-ended questionnaire. Most of the older people want to live in the community alone with poor supporting system, because present community care system does not established well, so it cannot cover the staying put service for independent living, such as community alarm, care and repair, handyman, floating support, and meal service within the community. The result showed that community care might be partially avaliable from the welfare center but not well established or transfer to Dong-Office as an agency of community welfare center. However, the subjects had higher needs about housing management for older people than previous study on the hypothetical level. Successful pilot project might be required to develop the community care system focused on housing management for older people.