• Korean Management Science Review
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• v.29 no.1
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• pp.115-129
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• 2012

Service Encounter employees play a crucial role in service delivery and building relationships with customers and their attitudes and behaviors towards customers determine customers' perceived service quality and satisfaction. Past research indicates that TQM managerial practices are a critical determinant of employee's attitude and performance in the workplace. Therefore, this study investigates a model examining the relationship among TQM, employees' attitude and service performance in a hospital. Our measurement results were acceptable in terms of reliability and validity. The statistical testing shows significance on the positive relationship in the sequential order of TQM, employee's attitude and service performance. In conclusion, the theoretical and practical implications of this study were discussed, along with its limitations.

• Journal of the Korea Safety Management & Science
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• v.8 no.6
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• pp.109-118
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• 2006

This paper proposes service layout strategy considering service characteristics by the use of benchmarking production system such as layout by P-Q chart, improvement tool, automated system, Toyota production system and lean production system. This paper represents operation methodology of statistical process control using control chart for service performance outcomes.

• Proceedings of the Safety Management and Science Conference
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• 2007.11a
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• pp.451-455
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• 2007

This paper introduces service quality systems such as tourism service, outbound travel services, domestic travel services, condominium services, and, foodservice golf club services, These service quality systems include terminology of travel agencies and tour operators, process, infrastructure, and, terminology of hotels and other types of tourism accomodation.

• Journal of Korea Society of Digital Industry and Information Management
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• v.6 no.1
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• pp.13-22
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• 2010

In this paper, we propose a management system for positioning and indicating the surveyed control point using RFID and UMPC. This system is composed of digital control point, management system and application. The digital control point transmits information of the surveyed control point and the management system receives the data from the digital control points and manages the scattered digital control points. The system offers three services for managing the surveyed control point. The first service is control point monitoring service for identifying the change of location, locating the missing control point and the second service is control point search service notifying selected control point to user, and the third service is control point land management service for editing the control point information in the land. Therefore, this system makes it easy for administrators to access the control point information of the scattered surveyed control point through the country and enhances the managing efficiency.

• Journal of Korean Society for Quality Management
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• v.41 no.4
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• pp.555-566
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• 2013

Purpose: The purpose of this study is to develop innovation index of hospital service integrating 6 sigma and SERVQUAL. Methods: This study used DMA(Define, Measure and Analysis) from 6 sigma and 5 Factors from SEVQUAL. To test data, chi-squire text, association analysis and behavior analysis was conducted. Results: This study indicated the management index through CTQ (Critical to Quality) and Chosen few X using 6 sigma process. Finally, And this study developed 5 Factors; Equipment Utilization in Tangibility, Ratio of Patients/Disease/Behavior/Treatment in Reliability, Survival RAte, Canselation Rate of Reservation, Churn Rate, Interval of Treatment and Confidence in Responsiveness, Frequency of Patients/Disease/Behavior/Treatment in Assurance and Contrast to Best Department/Best Doctor/Best Doctor in Faculty/Average of Mine in Empathy. Conclusion: This study developed innovation index of hospital service. Managing this index, hospital is able to achieve the decline of total treatment cycle, adjustment of patients behavior and increase of equipment utilization. Ultimately, hospital is able to accomplish innovation of healthcare service.

• Journal of the Korea Society of Computer and Information
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• v.15 no.11
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• pp.195-204
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• 2010

In this paper, we propose an efficient indoor environment management system which provides the environment management service in ubiquitous computing environment. It is designed to gather data from the user's environment and keep it pleasant with respect to indoor air quality regulation. In order to offer such service Ubiquitous Computing Environment used distributed framework based on the active model for its development and support, while supporting service integration and also we used service oriented architecture. In order to verify the performance of the environment management system, components showed operation while environment management service showed the result through GUI screen.

• Journal of the Korean Society of Surveying, Geodesy, Photogrammetry and Cartography
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• v.27 no.4
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• pp.477-484
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• 2009

An Integrated Management Platform, which plays a core role in managing u-City, intelligently control various infra-structure components by accommodating a large number of sensors and devices; and analyzing data received from these sensors and devices through wired/wireless sensor networks. In this paper, the services provided by the integrated management platform for u-City are classified into common application service, operational management service, and platform gateway service, and furthermore detailed functions for each service are defined. These functions, through their roles and information flows, will clarify the requirements of the integrated management platform, and through their addition and modification will be utilized as a reference model for the functional organization of the integrated management platform.

• Journal of the FoodService Safety
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• v.2 no.1
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• pp.36-43
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• 2021

The development of food poisoning prevention guidelines aims to prevent food poisoning in advance and improve the safety of children's meals through hygiene management of children's feeding facilities, especially infants' facilities. Therefore, the composition of the content should be designed so that it can be fully understood from the point of view of the layperson. In terms of meal service management, various standards must be fully reflected and reviewed to increase utilization in the field. Daycare centers and kindergartens have different administrative agencies, similar application laws and guidelines, but different parts exist and various types of facilities, so management standards are often ambiguous. Therefore, such management requires easy guidance, not special guidance, and it should be universally applicable to any facility. Prior studies have shown that the management of meal facilities is the most efficient, but it is difficult to hire and deploy specialists due to the operation of children's meal facilities, so guidance, facilities managers and workers need to voluntarily practice them. It is time to prepare hygiene guidelines that reflect the characteristics of these children's cafeterias, and it is necessary to prepare and utilize guidance suitable for reality until it is institutionalized for the deployment of manpower exclusively for meals.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.32 no.1B
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• pp.22-30
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• 2007

In this paper, to achieve consistency maintenance as well as stable service execution, we build a Fault-Tolerant Object Group framework that provides both of the group management service and the load scheduling service. The group management service supports the object management such as registration and authentication, and provides two schemes for failure recovery using the service priority and the checkpointing. In the load scheduling servile, we improve the effectiveness of service execution through the reasoning process of object loads based on the ANFIS architecture. The effectiveness in the performance of the developed framework is validated through a virtual home-network simulation based on the FTOG framework.

• 제어로봇시스템학회:학술대회논문집
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• 2005.06a
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• pp.1586-1589
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• 2005

GUMF (Global User Management Framework) that is proposed in this research can be applied to next generation network such as BcN (Broadband convergence Network), it is QoS guaranteed security framework for user that can solve present Internet's security vulnerability. GUMF offers anonymity for user of service and use the user's real-name or ID for management of service and it is technology that can realize secure QoS. GUMF needs management framework, UMS (User Management System), VNC (Virtual Network Controller) etc. UMS consists of root UMS in country dimension and Local UMS in each site dimension. VNC is network security equipment including VPN, QoS and security functions etc., and it achieves the QoSS (Quality of Security Service) and CLS(Communication Level Switching) functions. GUMF can offer safety in bandwidth consumption attacks such as worm propagation and DoS/DDoS, IP spoofing attack, and current most attack such as abusing of private information because it can offer the different QoS guaranteed network according to user's grades. User's grades are divided by 4 levels from Level 0 to Level 3, and user's security service level is decided according to level of the private information. Level 3 users that offer bio-information can receive secure network service that privacy is guaranteed. Therefore, GUMF that is proposed in this research can offer profit model to ISP and NSP, and can be utilized by strategy for secure u-Korea realization.