• Journal of Arbitration Studies
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• v.30 no.2
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• pp.145-164
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• 2020

With the development of the Internet, e-commerce is rapidly developing, and e-commerce through the Internet has become a major distribution channel for selling products and services to consumers and buyers. However, as Internet shopping develops, consumer dissatisfaction and conflict are increasing. In this regard, this study examined how consumer dissatisfaction caused by using an Internet shopping mall, which is currently taking the core position in commerce activities, leads to consumer complaints, and how these complaints affect the necessity and intention to use the arbitration system. As a result of the study, the following implications were obtained. First, it will be necessary to remove the root cause of consumer complaints by continuously monitoring consumer complaints, rather than staying at passive consumer complaints such as defective product exchange and damage compensation for dissatisfaction with Internet shopping malls. Second, it can be said that the function of the arbitration system is required to protect the rights and interests of consumers using the Internet shopping mall and to actively improve the problems in the event of a damage situation or a problem situation. Lastly, academia's continuous research will be needed, and governments and related organizations will need to continuously provide and promote information to users of Internet shopping malls.

• Journal of Environmental Health Sciences
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• v.42 no.5
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• pp.345-351
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• 2016

Objectives: The objective of this study was to conduct risk assessment using indoor radon concentration and exposure times. Methods: The target facilities were military facilities before and after the application of radon reduction processes and underground commercial facilities in major subway stations in Seoul. Indoor radon concentrations were measured by passive sampler. Results: Radon concentrations in 13 military facilities were initially higher than the guidelines, but the levels were below guidelines after the application of radon reduction processes. Underground shopping mall radon concentrations near subway stations in Seoul satisfied the guidelines. However, indoor radon effective doses after radon reduction processes in some military facilities and those in underground shopping malls belonged to International Commission on Radiological Protection (ICRP) groups needing control management. Conclusion: Indoor radon management requires risk assessment data that takes into account working time (or residence time) in addition to management according to concentration guidelines.

• Journal of Digital Contents Society
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• v.2 no.2
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• pp.117-127
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• 2001

Since the number of e-malls is increased by the rapidly Progress of internet, most e-malls are trying to increase customers' interests by providing personalized services. To Provide this service for CRM, the e-mall must use the personalized rules calculated from customer transaction database. The more filtered transaction data are, the more the e-mall services efficiently and exactly to customer's need. The filtered transaction database is necessary to obtain the food personalized rules. In this paper we propose and develope a personalized e-mall with association rules based on view history of excellent customers who have good transaction data. Association rules based on view history of excellent customers reduce the access time and computing costs. The e-mall with them can provide personalized services more efficiently and exactly.

• Management & Information Systems Review
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• v.9
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• pp.81-97
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• 2002

In the beginning of the Web history, the main function and importance of the Internet was focused on the content of the data. However, that focus has been switched to the search engines because of the abundant, humongous amount of data that are spread all over the globe. The Webmasters are now implying flasy, beautiful graphics and newly developed technologies to make their websites attract the Internet users. The significant change was mainly caused by the companies that thought cyber shopping malls were going to be very simple and profitable. They believed that the decreasing prices of hardware and easy-to-use software were going to attract the potential customers, resulting in a new, massive market. A website needs to be extremely captivating and attractive, in order to bring in new customers and induce them to return. The Webmaster has to devise methods to find out what kinds of contents would bring in a bigger audience, as well as checking the validity and correctness of the contents. In the thesis, the necessity and concept of a personalized Internet shopping mall will be discussed through the theoretical examination of the one-to-one marketing and the concept of the current shopping malls. The scheme of the personalized shopping mall will be presented, which will encourage the formation of loyal customers, in the ever-growing competitiveness of the marketing environment, by satisfying their wants faster and more precisely.

• Fashion & Textile Research Journal
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• v.15 no.1
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• pp.46-56
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• 2013

This study categorizes online fashion shopping malls according to consumer store patronage behavior as well as classifies consumer groups by online shopping mall patronage to understand the unique characteristics in each phases of purchase. A quantitative survey was conducted using 487 questionnaires from women in their 20s and 30s. The data were analyzed using frequency analysis, cross-tabulations, factor analysis, T-test, ANOVA, cluster analysis, and ${\chi}^2$-test. The findings of this study are as follows. First, online shopping malls were classified into three types of 'integrated mall', 'open market' and 'specialized fashion mall'. Second, based on one of the three types of categorization consumer groups patronizing each type turned out as follows: integrated mall patrons (141, 28.95%), open market patrons (226, 46.41%) and the specialized mall patrons (119, 24.64%). Third, the characteristics of each group had significant differences according to clothing shopping orientation, information search, shopping mall behavior, spending on online shopping, and e-loyalty.

• Journal of Korea Society of Industrial Information Systems
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• v.9 no.3
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• pp.55-63
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• 2004

Most of current shooing malls on the internet do not satisfy all customers because they present arrangements of goods and suggestions uniformly and comprehensively according to the thinking of their managers. When classifying into groups according to generations, gender, income, job, hobby, etc. the propensity of purchase is showed differently and the interest and real purchasing power of the customer is different in shopping malls. This paper describes the development of customer oriented intelligent shopping mall system that is added not only statistical analysis dynamical activity of customers but also weight and construct optimal according to group of goods automatically.

• The Journal of Society for e-Business Studies
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• v.8 no.1
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• pp.55-70
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• 2003

With the gradual growth of the electronic commerce various forms of shopping malls are constructed, and their searching methods and function are studied many ways. However, the recent outcome is still inadequate to search for goods for the tastes and demands of customers. To construct the shopping mall on the electronic commerce and help customers with purchasing goods, the efficient interface for the customers to contact the shopping malls should be founded and the customers should be able to search the goods they want. Therefore, in this paper, we designed the Intelligent Integration Agent System (IIAS) using the multi-agent formed by the integration agent which integrates the case based reasoning(CBR) and the rule based reasoning(RBR) and the user agent which manages users' profiles. IIAS performs the rule based reasoning on the subject issue first, then provides the unsatisfying search results from the rule-base reasoning to the customers through the user agent, which enables the search of the goods most similar to the ones that meet the tastes and demands of the customers. That is, the accuracy and the speed has been improved by reasoning with the similarity adjustable integration agent which can pick out the goods of customers wants by modifying the weights of properties according to those of the customers.

• Journal of the Korea Fashion and Costume Design Association
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• v.8 no.2
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• pp.171-182
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• 2006

The purpose of this study was to business cases of setting up a shopping mall for Hanbok and other successful marketing cases were investigated to seek easy ways of establishing a internet shopping mall and to provide information on the structure of e-market and online shopping malls. In our country, online market has overtaken offline one, and the former has made sustained progress. Many domestic Hanbok manufacturers set up their homepages as part of efforts for online marketing or P.R. However, online shopping malls are run just by a small number of companies, and traditional Hanbok manufacturers are in worst situations. To be steadily competitive enough to keep on attracting customers, they should try to make their way through e-market from diverse angels. The purpose of this study was to delve into the establishment of an online shopping mall for Hanbok products and relevant marketing in an attempt to lay the groundwork for solidifying the position of Hanbok products in apparel e-market.

• Journal of Korea Multimedia Society
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• v.12 no.5
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• pp.688-698
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• 2009

The market for Internet fashion/coordination shopping malls has been enormously increased year by year. However, online shoppers feel inconvenient because most of Internet shopping malls still rely on item classifications by category and do not provide the functionality in terms of which shoppers can find clothes they want. In an effort to build a fashion/coordination system for women's dress adopting the Heuristic-based method, one of the Context-based methods, we present a method for defining characteristics of a woman's dress as attributes and their inheritance relations, which can be input by a product manager. We also compare and analyze various methods for recommending the most similar clothes.

• Korean Management Science Review
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• v.22 no.1
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• pp.27-46
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• 2005

As the electronic commerce has grown dramatically, visiting the Internet shopping malls is accepted as one of our daily life. Despite many studies about user acceptance of the Internet shopping malls, it still remains unanswered how the Internet shopping mall's three quality factors such as system qualify, Information qualify, and service quality affect user trust, and eventually user acceptance of the mall. To investigate this issue, we propose a research model in which six external factors such as three qualify factors as well as self-efficacy, subjective norm, and trust have a significant impact on user's attitude and intention to use the mall. After garnering 244 valid questionnaires from users, we analyze them with structural equation modeling. Experiment results show that the Internet shopping mall's three quality factors such as system quality, information qualify, and service quality significantly Influence user trust for the mall, which in turn impacts user's perceived usefulness, attitude toward using the mall. Another external factors such as self-efficacy and subjective norm also influence user's perceived ease of use and perceived usefulness respectively, affecting user's attitude altogether. Implications and further research directions are presented.