• Journal of Navigation and Port Research
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• v.40 no.6
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• pp.469-476
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• 2016

This study investigates cargo management issues in the shipbuilding and marine equipment industry. Problems are analyzed concerning the absence of information about exact cargo location and condition, damage, loss, replacement, and transportation delays during the import and export process. Then, improvements are proposed to solve these problems. To illustrate, real time information about the status and location of cargo should be communicated between import/export and logistics companies to facilitate material logistics for shipbuilding & marine equipment. In addition, a standard cargo classification and recognition system should be established to reduce delivery delays and mistakes, so then enhancing logistical efficiency. Moreover, it is also necessary to nurture professional shipbuilding & marine equipment forwarders to strengthen their expertise with professional education and training.

• Journal of Distribution Science
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• v.18 no.12
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• pp.45-54
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• 2020

Purpose: Indonesia's maritime logistics and distribution system is currently faced with several challenges, some of which include prolonged export and import time for goods handling as well as the high logistics cost. This study further analyzes the existing business processes in maritime logistics in East Java Province in order to provide solutions to the challenges. Research design, data and methodology: This research was carried out in East Java Province, Indonesia, with data collected through field observations, documentation, and in-depth interviews with all the stakeholders involved. Results: The study showed that the number of stakeholders and activities involved in the flow of goods movement ultimately impacted the length of time. These factors can be classified into the following five: 1) export and import regulations, 2) third party logistics competencies, 3) transportation infrastructure and facilities, 4) adoption of information systems and technology, and 5) maritime line connectivity. Conclusion: Analyzing the three supply chain flows in the maritime logistics and distribution industry called for the need for improvement to increase coordination among related institutions, improve the flexibility of dwelling time to the conditions of each port, enhance service levels, improve transportation infrastructure and facilities, implement information system and technology, and develop shipping routes and networks. Therefore, a collaborative supply chain management system can be realized.

• Journal of Distribution Science
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• v.22 no.1
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• pp.25-36
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• 2024

Purpose: The study attempts to explore the operational performance of the existing Malaysian logistics companies and the extent of their adoption of digitalization. The role of digitalization in enhancing the performance of companies in the logistics industry in Malaysia, for value creation, is the topic of study. Research design, data and methodology: A qualitative research method with a semi-structured interview approach was applied and judgmental sampling was used as the sampling technique to collect data. The research has chosen nine companies in the logistics industry in Peninsular Malaysia, with the interviews aimed at eleven members of top and middle-level management. Data analysis was performed using logical system techniques to examine and evaluate data, reorganizing feedback, comparing it with literature, and transforming it into structured, valuable information after interviews. Results: The study revealed mixed opinions on digitalization in logistics, despite its potential benefits such as improved operational efficiency, real-time information, and customer service. However, high costs may hinder financial performance and require revisions due to stakeholder involvement. Conclusions: The Malaysian logistics industry's adoption of digitalization is gaining traction, with most companies satisfied with their status. However, challenges like cost and inefficiency persist, prompting calls for government support to improve efficiency and reduce costs while ensuring sustainable transportation.

• The Journal of Industrial Distribution & Business
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• v.15 no.7
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• pp.1-9
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• 2024

Purpose: This research adopts the SERVQUAL and LSQ frameworks to examine the correlation between return reverse logistics service quality of the JD platform and customer satisfaction, as well as the linkage between consumer satisfaction and repurchase intention. Research design, data and methodology: A comprehensive literature review on both domestic and international logistics service quality has been conducted. Considering the unique aspects of JD's return reverse logistics services, an evaluation framework with 5 dimensions and 21 indicators is formulated, including communication, information, return process, empathy, and convenience. A conceptual model exploring the influence of JD's reverse logistics service quality on customer repurchase intention is developed, proposing six hypotheses. For this investigation, 358 valid questionnaires were collected, processed, and analyzed using SPSS 22.0. The structural equation modeling was conducted and validated through AMOS 21.0 software. Results: Following a thorough analysis of data, it reveals that: (1) Information quality, return process quality, and empathy significantly enhance customer satisfaction. (2) Customer satisfaction positively impacts repurchase intention. Conclusion: Based on these findings, three strategic recommendations are offered for e-commerce platforms with in-house logistics systems. The research also discusses limitations and future research directions.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.32 no.2
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• pp.38-44
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• 2009

Recently, automobile industry expands from mechatronics area through intelligent information area, and the telematics technology is one of the greatest developing points. The telematics is utilizing the on-board-unit of vehicle's communication system, and it provides necessary information and value-added service to vehicles as well as drivers. Most of the telematics offers the solution of searching a route or generates an optimal path. This paper investigates telematics with the logistics point of view, such as freight location tracking, vehicle emergency information, etc. The telematics is a core technology of automobile industry, and it becomes new business paradigm of IP(information provider). Especially, ETA(estimated arrival time) of freight and distribution tracing information are critical issues in the logistics industry. The successful integration with telematics is introduced in the paper.

• Korean Management Science Review
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• v.19 no.2
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• pp.75-89
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• 2002

According to the fast-paced environment of information technology and improving customer services, the design activities of logistics systems improve customer centric services and delivery performance implementing e-logistics system. The fundamental design issues that arise in the delivery system planning are optimizing the system with minimum cost and maximum throughput and service level. This study is concerned with the integrated model development of delivery system with customer responsive service level for DCM, Demand Chain Management. We used a two-step approach for this study. First, we formulated the supply. center facility planning using stochastic set-covering problem and assigned the customers to the supply center using clustering algorithm. Second, we developed vehicle delivery planning for a supply center based on GIS, GIS-VRP. Also we developed a GUI-type computer program for proposed method for supply center problem using GIS and Geo-DataBase of Busan area. The computational results showed that the proposed method was very effective on a set of test problems.

• International Journal of Computer Science & Network Security
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• v.24 no.6
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• pp.109-118
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• 2024

The world today is advancing towards a digital solution for every indusial domain varying from advanced engineering and medicine to training and management. The supply cycles can only be boosted via an effective management of the warehouse and a stronger hold over the logistics and inventory insights. RFID technology has been an open source tool for various MNCs and corporal organization who have progressed along a considerable drift on the charts. RFID is a methodology of analysing the warehouse and logistic data and create useful information in line to the past trends and future forecasts. The method has a high tactical accuracy and has been seen providing up to 99.57% accurate insights for the future cycle, based on the organizational capabilities and available resources. This paper discusses the implementation of RFID on field and provides results of datasets retrieved from controlled data of a practical warehouse and logistics system.

• Journal of the Korea Society of Computer and Information
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• v.19 no.10
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• pp.197-205
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• 2014

This study set out to develop a logistics rationalization model to reduce logistics costs including return route costs by using open information systems that overcame the limitations of the old closed logistics systems by the corporations and applying the principle of freight car sharing among them. In recent years, information infrastructure that can be easily shared by many such as information networks, however, One of the causes of rising logistics costs is high empty transfer rates on return routes after goods are transported from the distribution center of each company to consumption sites, It is propose to promote logistic efficiency and innovation. The study especially identified a logistics rationalization plan by examining and analyzing the stages of transportation on the circulation route of a distribution system from the distribution center of a corporation to consumption sites and the empty transfer rates and their current state.

• The Journal of Information Systems
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• v.5
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• pp.329-344
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• 1996

The role of Logistics Information Technology(LIT) activity within the firm has broadened considerably over the past decade and it been a topic of growing importance for both practitioners and academicians since the mid-1990's as logistics efficiencies have become a main concern in today's business management. This research empirically examines the difference between firm characteristics and LIT activity, thus offers an strategic guideline for practicers.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.11 no.7
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• pp.2349-2357
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• 2010

This work focuses on the implementation and optimization of the Automated Storage and Retrieval System(AS/RS) which is associated with Logistics Information System(LIS). We survey literature and present a case study for the optimization of Logistics System. In the case study, we examine the adaptation and implementation of AS/RS after we analyzed the processes of the company. Logistics Information System is an important component to keep up with the competitive advantage in the global business environments. The company in the case applies LIS to its efficient physical distribution management. AS/RS leads to some benefits; maximized storage space, increased productivity, reduced labor costs and human error, and improved accuracy. AS/RS is found especially effective when working with narrow aisles and extremely high racks.