• Journal of the Korean Society for Library and Information Science
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• v.51 no.3
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• pp.247-263
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• 2017

This study attempts to suggest effective strategies for public library services for multicultural polpulation in Busan metro area. Emphasis was put on the perceived problems and strategies of librarians who are in charge of multicultural services in three public libraries in Busan. Specifically, this study surveys major issues, problems, and solutions related to serving multicultural population in public libraries. For this, the study collected data from qualitative interviews with informants and analyzed contents. It is expected that the results of the study will provide multicultural agencies with primary data to restructure the service programs for immigrants in Korean public libraries.

• Journal of Korean Library and Information Science Society
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• v.47 no.4
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• pp.241-264
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• 2016

This study aimed to examine multicultural acceptance of librarians and to investigate the factors affecting librarians' multicultural acceptance. For this, this study collected its data through a questionnaire conducted for the public librarians. The total 319 questionnaires were collected and 292 were finally analyzed. The results showed that the factors affecting the multicultural acceptance of the librarians were the experience of overseas residence, of multicultural service and of multicultural education. Based on the results, the ways to cultivate librarians' multicultural acceptance were discussed.

• Journal of the Korean Society for Library and Information Science
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• v.43 no.2
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• pp.147-169
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• 2009

The purpose of this paper is to construct a cooperation network for multicultural information services. It is suggested that a network for multicultural information helps those who limited information resources. Following investigation of the related information resources-422 online sites in 395 groups-it was found that the activity of non-public groups is higher than that of public groups and that all related groups offer various information services to multicultural people: education (24.5%), culture (18.4%), human rights (12.7%), general life (8.9%), and etc. The paper suggests the sharing of the information of internal related groups and collaboration with th embassies and cultural centers of East Asian country in order to construct a multicultural information service.

• Journal of Korean Library and Information Science Society
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• v.45 no.4
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• pp.253-276
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• 2014

The diversification of Korean society with a large influx of migrant workers, international marriages, and international students calls for an attention to the importance of cultural competence of Library and Information Science sector in order to respond effectively and appropriately to the needs of immigrants who have diverse cultural backgrounds. In regard to these circumstances, this study is designed to develop the components of cultural competency needed by librarians. For this, this study collected its data through literatures review and interviews with librarians who are implementing services for immigrants in multicultural libraries and with experts who have experienced researches based multicultural services or involved with the management of multicultural families and migrant workers. As a result, the cultural competency components emerging from literatures review and interviews were divided into three parts ; multicultural attitude, multicultural knowledge and multicultural skills. And detailed components of three parts of cultural competency were specifically multicultural attitude, knowledge of multicultural groups, knowledge of multicultural services, development of collections, programs, and services, service delivery, language diversity, and professional education and workforce diversity.

• Journal of the Korean Society for Library and Information Science
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• v.41 no.4
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• pp.113-134
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• 2007

This study deals with the role and responsibility of university library in multicultural society. For this purpose, centered the Chinese students in Pusan University, with internet questionnaire surveys on customer satisfaction to the current library portal service and set up a effective digital library evaluation model. In the meanwhile we borrowed evaluation methods and items from LibQUAL+ in part, a world wide famous model, and use Tsinghua University Library's evaluation statistic norms. To summarize the results of this survey, Chinese student's service satisfaction about Pusan University library is still fairly low. Undergraduate and graduate students(including doctor courses) group follows, undergraduates student's satisfaction level is lower than graduate. By analyzing simple satisfaction we can know that library portal service maintained low importance or influence to the user, to internet space user's satisfaction is a relatively high level. And compared with other dimension, statistic data show out that internet space user's satisfaction still maintained a relative high level.

• Journal of Korean Library and Information Science Society
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• v.46 no.2
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• pp.337-366
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• 2015

This study had begun about the conflict between a lack of social adjustment and integration program for resident foreigners in Korea and a duplication of multicultural service in a specific area. This study was implemented through literature review and interview for analyses of the current status and problems of multicultural policy, subdivided into 3-stages model to reach the multiculturalism as multicultural policy process. The first stage suggested the unification of a channel for establishing a policies, reinforcing the functions of government ministries and the cooperation between the branches of the government. The second stage attempted to build the multicutural institutes network in a specific area unit, considering of the geographical and administrative environments. The third stage focused on the activities of individual organizations and proposed collaboration with library, school, support center for multi-cultural families, social service center, sport center, community center, and cultural facility. Additionally, 3-stages model emphasized on civic organization's role. This study was offered a meta-platform leaded by library community for sharing the information about planning and managing of multicutural programs and also mentioned significances for formulating multicutural policies. As a result, this study was presented and specified the 3-stages model to reach the multiculturalism, and verified the various considerations which have influenced the refinements of the multicultural policies as the demographic and geographical characteristics.

• Journal of Korean Library and Information Science Society
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• v.47 no.2
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• pp.125-155
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• 2016

The aim of this study is to investigate current status of archiving activities related to producing, collecting and managing information resources of multicultural agencies and organizations in Dae Gu. To do this, 12 agencies and organizations including Multicultural Team of Dae Gu, multicultural family support centers, foreign worker support center, NGOs for immigrants and public libraries were visited. As a result, these agencies and organizations have struggled for producing information resources through online and off-line, collecting information resources from external bodies and managing information resources like official documents, counseling reports, multicultural books and artifacts. But there were problems in archiving information resources. In order to solve problems, first, multicultural agencies and organizations should reinforce responsibilities to produce, collect and manage information resources. Second, public libraries should actively try to collect and organize information resources from these agencies and organizations. Finally, cooperative archiving activities between multicultural agencies and organizations and public libraries are needed.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.29 no.1
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• pp.299-324
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• 2018

This study analyzes the processes and the needs of public library services for multicultural populations based on cooperation between public libraries and local organizations. In-depth interviews with public librarians and officers of local organizations were conducted for this case study. Result shows that cooperation was inevitable because there was not enough library personnel compared to the amount of services they have to provide, and the librarians did not have proper skills to serve the diverse populations. Public libraries were cooperating with many local organizations including the Multicultural Family Support Center. Gatekeepers of ethnic communities were playing important roles in promoting and inviting participants for library programs. Many children and young adults with immigration background gained positive views on reading and libraries after participating library programs based on cooperation between public libraries and local organizations, which was recognized as the best achievement of cooperation by many interviewees. Despite many good results of cooperation, how to get to the majority of diverse populations who are not library users yet is still a question mark. Interviewees for this study all agreed that current library service has limitations and insisted a whole new method to invite immigrants and their families to public libraries should be created.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.20 no.3
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• pp.187-207
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• 2009

Academic libraries need to increase library user and use rates to strengthen the competitiveness. It can be a way that academic libraries introduce and implement outreach service. The purpose of this study is to present the outreach service plan that is suitable for being implemented at academic libraries in Korea. This paper explored the significance of library outreach, the characteristic of academic library's outreach activities and related studies. After this study examined the cases of outreach service at foreign and Korean academic libraries, outreach service programs for user groups such as multicultural students, transfer students, graduate students, boarding students, professors, and lecturers and teaching assistants, and six steps of outreach activities were proposed.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.32 no.1
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• pp.361-390
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• 2021

The purpose of this study is to provide basic data for bookstart programs to public libraries and related institutions by investigating and analyzing bookstart preferred programs, user satisfaction and reuse intentions based on the current status of bookstart services and programs for multicultural families nationwide. It is to propose an improvement plan for the multicultural family bookstart program. To this end, user satisfaction and reuse intention were surveyed and hypotheses were verified through a survey of bookstart program participants. For statistical analysis, SPSS 25 was used. As a result of this study, First, there was a significant difference in the bookstart program for multicultural families according to their children's age and average monthly education expenses. Second, in the satisfaction of the multicultural family bookstart program, only the use and service support, and the quality of facilities and environment were found to have a significant positive (+) effect. Third, it was found that the re-use intention of the multicultural family bookstart program had a significant positive (+) effect only on the quality of use and service support. Fourth, it was verified that satisfaction with the book start program for multicultural families had a significant positive (+) effect on the intention to reuse. In addition, it suggested the improvement plan for the multicultural family book start program.