• Journal of the Korean Society for Library and Information Science
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• v.44 no.4
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• pp.19-31
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• 2010

The value of the university library to faculty, students, and administrators has long been assumed. In an era of decreasing resources and increasing choices, academic librarians must now find the best ways to measure and demonstrate the value of the library to all of their stakeholders, including faculty members, graduate students, undergraduate students, administrators, and funders. Techniques to assess and measure value can also help library decision makers select the products and services that provide the highest return on investment (ROI) to the university community. It is important to measure and convey the value of the academic library; it is also possible to increase the value of the library to the university by carefully refocusing the academic library's products and services. In this presentation I will discuss methods and results from a recently completed study in eight countries that measured the value and ROI of e-journals to the grants process. The Return on Investment (ROI) of the e-journals collection to grant funding ranged from over 15:1 to just under 1:1 in 9 institutions. In addition, many other qualitative and quantitative measures of value are as important as derived measures like ROI. Building on that research study, I am now leading a team that includes the Association of Research Libraries (ARL) and several university libraries in a project funded by the U.S. Institute of Museum and Library Services. We are collecting data using on the value of a wide range of library services using several methods for measuring the value of what the university library contributes to the institution and its stakeholders.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.25 no.4
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• pp.291-312
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• 2014

The purpose of this national study is to identify the factors affecting the public library use among the Korean adult population. The study constructed a model of three types of factors to explain the frequency of public library visits: an individual's socio-demographic characteristics, input and output measures of the local library, and the community size and library investment of the local government. The data were collected from both a national representative sample of 1,000 adults of 18 years old or above who participated in a web survey and the 2013 National Library Statistics of Korea. It was found that a more frequent public library visit occurred when a person who read more and lived closer to the library, which was newly established in a small to medium-sized scale, who lives in a city with a greater population and with more library staff members serving a fewer patrons. Implications for future public library constructions and for public services were suggested based on the study findings.

• Journal of the Korean Society for Library and Information Science
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• v.43 no.4
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• pp.117-137
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• 2009

This study aims to grasp how to understand the difference in return on investment (ROI) or the cost-benefit ratio in forty-two domestic and overseas studies of library valuation, using a meta-analytical review method. Meta-analysis, a quantitative analysis on the findings of previous studies, was conducted to gather the general findings and lessons from prior empirical research. The results of meta-regression analysis indicate that the pattern of findings is consistent with our expectations regarding the effect of benefit scope and per capita GDP included in the ROI figure. This study appears to be the first meta-analytical review conducted on library valuations and the findings provide strong implications for the policy-making process.

• International Journal of Knowledge Content Development & Technology
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• v.7 no.3
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• pp.87-111
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• 2017

The purpose of this study is to develop an evaluation index for evaluating the economic value of libraries. To this end, a preliminary evaluation index was derived from analyzing a total of approximately 60 domestic and foreign papers that examined the value of libraries. Based on the derived preliminary evaluation index, 11 experts were selected and the final evaluation index was developed by conducting the Delphi survey for 3 times. The final evaluation index consists of four evaluation areas, such as the economic value of the public library, economic revitalization, manpower development and job creation, and the improved investment value, seven evaluation items, and 22 evaluation indices. In the future, it will be necessary to conduct research to measure the economic value of public libraries.

• Journal of the Korean Society for Library and Information Science
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• v.38 no.3
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• pp.103-118
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• 2004

Much investment has been to improve quality of web service as internet service is in pursuit of equilibrium. Web site of electronic library which offers various information has to be set a new standard for improving users service satisfaction by developing objsctive evaluation system. In this research we acquired standard of evaluation parameter such as contents, design, navigation, feedback, reference, privacy by analyzing domestic web site of electronic library We evaluated constructed model of usability evaluation using AHP(Analytic Hierarchy Process). We develop 'digital library web site evaluation model' based systematic analysis through polling category selected as evaluation guide.

• Journal of the Korean Society for Library and Information Science
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• v.44 no.4
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• pp.231-247
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• 2010

This research examines a number of theoretical and practical issues when measuring the economic value of library services. In particular, using two recent studies conducted in Korea as illustrations, the study shows how various measurement decisions affect the final outcomes in the economic valuation of library services and thus points to the need for a more reliable study design. Specific areas of measurement discussed include the following: scope of measurement, application of CVM(Contingent Valuation Method), time vs. monetary value measurement, dealing with outliers, allowing alternatives, and the use of estimation. ROI(Return on Investment) scores or benefit cost ratios vary significantly according to different measurement choices even in the same study. There is a need for collecting qualitative data that complements the quantitative data typically collected in economic valuation studies. The outcome of economic valuation of library services should be considered as one of many representations of library values. Practitioners and researchers should exercise caution in interpreting those results but be able to leverage them to better communicate the value of library services.

• Journal of Korean Library and Information Science Society
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• v.32 no.1
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• pp.33-51
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• 2001

University libraries need the development of a common Internet-based reference request system in order to prevent duplicated investment and provide interoperability among them. This paper proposes a standard of Internet-based reference recluest system that serves reference request-responses and that provides reference source sites on the world wide web. Using this system, university libraries can cooperate other libraries with reference databases and may perform tasks of reference service efficiently.

• Journal of Korean Library and Information Science Society
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• v.39 no.2
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• pp.429-448
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• 2008

The number of public libraries is not good enough in Korea. The main reasons why there are not many libraries are: the lack of people's recognition of necessity and importance of public libraries, stingy investment by the central and local governments for building public libraries, and no policy on effective building of public libraries. Now, there should be a policy on building and operating small-size public libraries that the developed country adopts. Redevelopment of local areas and reconstruction of old apartment complex are the best chance of building small-size libraries in those areas. The apartment complex in which this study took place is going to be reconstructed in the near future. A small-size library can be built with a district office and a post-office as a multi-complex building. Building a small-size library with public institutions or business buildings in the place of redevelopment of local areas and reconstruction of old apartment complex is one of the best solution of solving the lack of public libraries in Korea.

• Journal of Convergence Society for SMB
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• v.6 no.4
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• pp.131-136
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• 2016

By providing Asp or Client/Server method, most library system service proposal has a problem that is hard to manage and high cost across the software like high cost of hardware and software license, installation and distribution, purchasing cost, upgrade, customization, problem management etc. As proposed in order to solve this problem, smart library system that supporting multi-tenant environment realized on-demand mode that is a simple and little initial investment costs and possible for low cost IT service.

• Journal of the Korean Society for information Management
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• v.19 no.3
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• pp.161-188
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• 2002

The rapid change in almost every area of science at the turn of the 21s1 century have also affected libraries and information centers. Whatever the change, from the library users' perspective, the functions provided by the library, is perceived as "service" and the satisfaction of the users can only be measured by the quality of the service. The study adopted the SERVQUAL model and five factors of SERVQUAL. Tangibles, Reliability, Responsiveness, Assurance. and Empathy are used as parameter values. In measuring the parameter variable, both the users' expectations and their perceived service level were measured. The difference between the expectations and the perceived level was used as users' assessment of service quality. According to the results. all but re-investment dependence level among the five SERVQUAL levels, were linked in one way or another.r another.