• Journal of Convergence for Information Technology
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• v.10 no.3
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• pp.48-57
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• 2020

This study focuses on the development of simple qualitative indicators for evaluating and selecting innovation leading companies that challenge National Award. Another purpose of this study is to complement the aspect in which the innovative or value of the companies' products, technologies, and services is only quantitatively evaluated. Existing evaluation indicators of national award have too many evaluation items and were not suitable for innovation-based company evaluation. The research approach is to select category for developing qualitative indicators based on previous studies and TF discussion. From the input-process-output-outcome point of view, we have set up an indicator system as a series of flows. Finally, five categories such as creativity, system excellence, customer value, performance, and ripple effects are selected as qualitative indicator. For these selected indicators, conceptual definitions and the main points of evaluation are described. And the system level evaluation and the ADLI approach are presented for reference. The appendix also includes examples of qualitative and quantitative evaluation of real companies using these indicators. However, this study implies the possibility that the evaluation results may vary depending on the level and perspective of the evaluator. We hoped that detailed research on candidate indicators that can be used as qualitative indicators and research on the development of mixed indicators(qualitative and quantitative) will continue in the future.

• Culinary science and hospitality research
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• v.20 no.5
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• pp.71-75
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• 2014

The purpose of this study is to verify antecedent variables that affect emotional labor. The results are as follows. First, display rules positively affected deep acting and negatively affected surface acting. Second, customer contact time positively affected deep acting but did not affect surface acting. Third, the interaction between display rules and customer contact time did not have significant effects on surface acting but negatively affected deep acting. The implications based on these results are as follows. First, theoretically, this study extends the range of leading variables that affect emotional labor and verifies the moderation effects between these variables. Next, practically, this study suggests that presenting harmonious criteria with regards to display rules and customer contact time that fit well into the concept of food service company is a very useful tool to manage emotional labor of the employees. The limitation of this study is that the causal relationship between variables demonstrated in this study cannot be generalized due to convenience sampling and cross sectional research.

• International Journal of Quality Innovation
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• v.4 no.1
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• pp.1-19
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• 2003

This paper describes the origins, evolution of Quality Function Deployment and its transfer to the West. Following a comprehensive review of the literature and how QFD has been defined, and applied, the paper analyses the critical factors which impinge on QFD implementation success. A discussion which covers the enabling criteria found to be inherent in Japanese applications is contrasted with the Western approaches documented hitherto. In particular the Company Wide Quality Control (CWQC) approach in Japan versus the emerging concept of Total Quality Management and their impact on QFD implementation. A critical analysis of the main differences isolated from the review of the literature and which characterise the Japanese method of QFD implementation which is leading, and The Western approaches which appear to be lagging is included in the paper, together with some useful conclusions:

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2003.11a
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• pp.317-320
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• 2003

Nowadays, mobile is one of the leading technique fields. So when the company considers adapting CRM$^1$ through using mobile, the company can establish customer's satisfaction more efficiently. However, it hasn't been much studied in this filed of mobile although there has been remarkable advancement research on the technical area. When it comes to CRM in Korea, CBM is developed at the world status on the technique as well as service. And companies are realizing the importance of emerging customers market on their market strategy, so they are trying to attract new customers and also fasten loyal customers. This research will make us foresee and follow m-CRM trend and also give the companies how companies make a module appropriately for their strategy towards m-CRM$^2$.

• Knowledge Management Research
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• v.11 no.2
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• pp.163-173
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• 2010

It is well known in KM (Knowledge Management) literature that a certain amount of knowledge is necessary for KM to contribute corporate performance to some extent. However, It is considerably difficult for a company to amass knowledge due to limited time and lack of understanding from employees. In this respect, DAEWOONG, one of leading pharmaceutical company in korea, shows very special knowledge management activity, SOP(Sucess of project), by which DAEWOONG succeeds in catalyzing the knowledge sharing process among members and cultivating men of ability. Also, DAEWOONG improve working performance at an individual level as well as team level. This case will help understand how important the knowledge management activity is to improve the corporate performance.

• Korean Journal of Air-Conditioning and Refrigeration Engineering
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• v.14 no.4
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• pp.269-277
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• 2002

Dynamic characteristics of water hammer arresters installed in a building water supply system have been investigated numerically by utilizing a commercial rode that employs the method of characteristics. Some preliminary results with those arresters produced in this study agree well with the previously reported. Then, the arresters have been incorporated into a water supply pipe system of a $59m^2$ apartment unit constructed by a leading construction company, and their dynamic characteristics, especially on the reduction in the water hammer pressure, are investigated. It is found that the setting of the arresters in the pipe system, which is recommended by the company, may not be proper for reducing the pressure to less than 1082.0 kPa when buick-closure valves in the pipe system are closed within 30 ms at the static pressure of 542.6 kPa. More arresters in the system may be required to meet a pressure criteria.

• Knowledge Management Research
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• v.9 no.1
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• pp.147-161
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• 2008

In the previous KM (Knowledge Management) studies, it has been repeatedly pointed that CoP (Community of Practice) should be used as a platform for boosting up corporate innovative activities. Despite this, it is very rare to find relevant literature in which real-world cases are introduced showing critical success factors, implemented strategies, and objective analysis of results. In this sense, main objective of this paper is very timely- to introduce a real-world CoP case in which POSCO, world-leading steel company, sorted out creative CoP strategies to nurture knowledge-sharing activities to solve various kinds of problems at hand, and maintain appropriate level of knowledge circulation throughout all the working units of company. In a nutshell, POSCO has been successful in any measure in utilizing the creative CoP activities as strategic means to change the paradigm of innovation and extract fruitful outcomes from integrating three important individual activities such as work, learning, and innovation.

• 한국IT서비스학회:학술대회논문집
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• 2005.05a
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• pp.575-579
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• 2005

A Shared Services center (SSC) is created by removing common administrative functions from operational divisions within an organization, and centralizing the functions in a separate centre. SSC helps supporting organizations to focus on core activities and to achieve cost reduction as well as service quality enhancement. In contrast to many leading global companies which has been adopted SSCs from early 90's. A Company's HR SSC which has opened this year is the first genuine SSC practice in Korea. Centering on the case of A Company' s HR SSC implementation, we discussed on some practical implications for companies which has future plan to introduce a shared service center.

• Journal of Industrial Technology
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• v.27 no.A
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• pp.61-67
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• 2007

The construction machine is the composite machine assembled by about 30,000 parts. Excavator, one kind of a construction machine, plays the leading role for export of construction equipment. It is generally impossible to produce all of the items within one company. Especially the supply of hydraulic control valves, one of the core part of the construction equipment, depends on the import heavily. So it is important to make an efficient production plan of hydraulic control valves in the company. The most important thing for the production scheduling of a hydraulic control valve is to make production schedule keeping the start date for assembly line for an excavator and to make minimization of the stock level. The production plan of hydraulic control valve includes the decision of the quantity supplied by subcontractor. This paper presents a scheme for a scheduling system of the hydraulic control valve considering the schedule of the assembly line for excavator production. This paper provides a methodology, which can make a plan of supply and production and generate a detailed schedule for daily production.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.33 no.1
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• pp.98-107
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• 2010

This paper reviews a case study of the use of eCRM weblog analysis for understanding of customer information and Customer-specific marketing Strategy by Korea's leading insurance company with the changing situation of the business environment due to the introduction of e-Business. This study examines how eCRM Solution is introduced and how range used in the insurance industry, and discuss the business performance and operational effectiveness of eCRM Solution.