• Culinary science and hospitality research
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• v.13 no.3
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• pp.239-251
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• 2007

The purpose of this study is to examine the service quality satisfaction in the franchisor-franchisee relation. For the result of this study, we studied the franchisees' answers to the questionnaires about franchisors' service quality. Through this study, we showed the basic data about the selective criteria of the franchisors' service quality. Based on this study, it can be concluded that there are differences in their service quality. The most effective factors of the franchisor's service quality are personnel service(0.510) and menu service(0.390). The finding is $R^2$ -0.489. Therefore, franchisor should pay attention to competent labor service and new menu development. Each factor affects satisfaction with franchisee's service quality, but only convenience and location are not affected.

• Journal of Korean society of Dental Hygiene
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• v.18 no.1
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• pp.31-42
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• 2018

Objectives: This study aims to alleviate dental hygienists' job stress caused by emotional labor, lower their turnover rate, improve the working environment, and offer better quality of services by understanding correlations among emotional labor, job characteristics, job stress, and turnover intention. Methods: A survey was conducted in the subjects with dental hygienists who were working at general hospitals, dental university hospitals, and private dental clinics located in Seoul, Gyeonggi, and Chungnam by the convenience sampling method from June 1 through 30, 2017, and the collected data were analyzed using by SPSS Windows Ver. 22.0 (IBM CO, Armonk, NY, USA) and AMOS 21. As the statistical analysis methods, convergent validity test, structural equation model analysis and model goodness of fit were conducted using independent samples t-test, one-way ANOVA, path analysis, and confirmatory factor analysis. Results: It turned out that the more dental hygienists' deep acting of emotional labor and the more their workload of job characteristics, the higher their job stress got, and that the higher their job stress, the higher their turnover intention got. Conclusions: As a method of lowering dental hygienists' turnover intention, they may resolve emotional disharmony with their own problem-solving method, but it is necessary to develop and support organizational culture for the improvement of working environment. Dental hygienists' organizations should implement the measures to minimize their turnover rate and job stress level by allocating appropriate workload.

• Journal of Labour Economics
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• v.41 no.1
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• pp.83-124
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• 2018

In this study, with the data of Human Capital Corporate Panel(HCCP) we find that the explaining power of the new hiring rate of experienced regular workers is very strong and statistically significant as a main causal factor to the decreasing trend of investment on education and training for workers in corporates, which means a sign of weakening of the internal labor market. Possibility of wage penalty from switching jobs has been weakened considerably too. The effective alternative policy measures to the weakening or laxity of the internal labor markets and whereby followed reduction in investment on education and training for workers in corporates are construction of social system outside of individual corporates to upbring field-tailored manpower of high quality for young generations and small and medium sized enterprises.

• The Journal of the Korea Contents Association
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• v.15 no.9
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• pp.555-561
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• 2015

The construction industry is a labor-oriented and quality, cost, and schedule performance is effected by technicians. However, the construction industry have faced a labor shortage problem. Therefore, technician graying and no new workers inflow cause labor shortage and decline of worker's skill level. The utilization of foreign technicians instead of domestic technicians has been increased in the construction industry. This paper performed questionnaire survey for 43 managers on 14 project fields to determine the current status and problems of construction technicians and to propose a improvement plan. As a result, most foreign technicians are carpenters and iron workers, but the skill levels are generally lower than domestics. The major problems for foreign technicians are communication and non-skilled. Then, labor productivity and accident rates of foreign technicians are higher than domestics. This paper proposes that skill training programs, language lessons, and multi-cultural programs are effective to improve foreign workers' problems.

• Journal of Digital Convergence
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• v.15 no.4
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• pp.251-258
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• 2017

The purpose of this study is to analyze the effects of internal marketing factors on organizational commitment and emotional labor in the elderly Care Worker. The data are collected through structured questionnaires. The Subjects of the final analysis is 191 persons working in the elderly care facilities in Gyeongnam and Gyeongbuk provinces. Hypothesis testing of the research model is performed using AMOS 18.0. The main results of this study are as follows. Internal marketing factors influenced only internal communication and management support for job satisfaction, internal support for managerial support for emotional labor, internal communication and management support for organizational commitment. The results of this study suggest that in order to enhance the organizational commitment of long-term care workers, it is important not to strengthen internal marketing capacity but to increase job performance first, and secondly, to improve job performance, It is necessary to establish a more diversified research on the variables of service quality of job satisfaction and emotional labor.

• Korean Journal of Labor Studies
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• v.17 no.1
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• pp.325-350
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• 2011

This article examines part-time work in the UK in terms of its characteristics and institutional contexts. Part-time jobs developed early due to the UK's liberal market institution and low level of public support for female employment. A large proportion of the employed women (about 40 percent) work part-time. Part-time work has been largely for married women. The expansion of part-time work in the UK was primarily market-driven and led by employers. Married women have worked part-time work primarily to accommodate their family responsibilities. There have been significant changes in labor market regulation in the UK since 1997. The Labor government legislated the Part-time Workers Regluations in 2000 to protect part-time workers. The government has also changed and newly implemented various laws and policies for work-life balance. There has been a real progress in improving the quality of part-time work overall. Nevertheless, we have not seen qualitatively different results in terms of female employment patterns and the qualify of part-time work so far. It has been largely constrained by the government's liberal orienation and voluntarism of labor relations in the UK.

• Journal of Practical Agriculture & Fisheries Research
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• v.17 no.1
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• pp.133-144
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• 2015

A study was conducted to examine treatment method, proper concentration, and treatment time of gibberellin(GA₃) for human labor saving at harvest in 'Campbell Early' grapevine. Fruit berry thinning reduced labor by GA₃ 40ppm treatment of 5 days prior to full bloom, and, at GA₃ 10, 20, and 40ppm during full bloom, by 14.27~19.15 minutes/tree. Therefore, although labor was reduced by dipping treatment at 40ppm of 5 days prior to full bloom and 20 and 40 ppm during full bloom, severe shattering was observed at 40ppm dipping treatment, and soluble solids decreased, which suggests difficulty with commercialization. The result suggests that proper time and concentration of GA₃ fruit cluster dipping treatment at full bloom and 10 and 20ppm, respectively.

• Journal of Korean Society for Quality Management
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• v.17 no.2
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• pp.81-92
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• 1989

A class of standard optimization techniques to estimate the stationary transition probabilities among states is discussed. With the use of aggregate time series data on employed labor in industrial sectors, the alternative restricted estimates including minimum absolute deviation, unweighted, weighted, generalized inverse, minimum chi-square and maximum likelihood are evaluated and compared. Analytic and numerical results are shown favorably with the viewpoint of the validity and predictive potentiality of model.

• Proceedings of the Korean Society for Quality Management Conference
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• 2007.04a
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• pp.279-284
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• 2007

This study develops a model which measures service standardizations focused on the process of call center service. It analyzes the relationship between service standardizations and efficiency of business as well. The model consists of two dimensions to offering service and managing customers. These two dimensions have six major elements: accessibility, customer orientation, professionalism, offering a solution, customer satisfaction management, and customer information management. Also we assumed that low customer interaction and labor-intensive of service business increase the level of service standardization.

• Korea Journal of Hospital Management
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• v.9 no.3
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• pp.98-127
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• 2004

The purpose of this study was to provide basic materials needed to enhance quality of organizational life by identifying the improvements of labor union management in the perspective of hospital organization management. The subjects of this study were 510 employees in 1 University Hospital and 3 General Hospitals in Metro Capital including Seoul. Materials were collected from administrators, nurses and medical technicians in target hospitals from April 26 to May 7, 2004 through survey questionnaires. The main results of this study were as follows: First, From the results of multiple regression analysis to identify major influencing factors of labor union commitment level, In University hospitals, males than females, and those who had senior officer posts in labor union showed higher positive correlation with the attitude of their colleagues. In general hospitals, those who had served in Union for shorter period showed higher commitment in union. Second, When looking into the major influencing factors on the level of commitment in labor union according to their jobs, male administrators showed higher positive correlation in the level of commitment in labor union and the relationship with union. Among nurses, those who had lower education level, those who had higher job satisfaction, those who had higher emotional attachment to their job, those who had better relationship with union and better satisfaction in union showed higher commitment level. In medical technicians, those who had higher emotional attachment to their job showed higher commitment level. To summarize study results, the level of commitment in labor union depends on job satisfaction, managers' attitudes, emotional attachment to their jobs, union satisfaction factors, their colleagues attitudes toward union and thee atmosphere of employer-employee relationship. Therefore hospital managers should have democratic and flexible attitudes toward labor union. Additionally, as job satisfaction is important determinant in union commitment, hospital managers should have countermeasures to enhance the job satisfaction level of hospital employees. Moreover, as managerial factors of the principal of hospital influence union commitment directly, the attitudes of hospital managers toward union and transparency of hospital management should be improved.